How to contact the casino support service?
BritainBet Casino offers support via live chat and email, accessible directly from the casino website for both registered and non-registered users.
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What contact methods are available for customers?
Live chat and email support are available and both can be accessed directly from the casino website.
Casino website
https://www.britainbet.com
Casino launch date
2020
Gaming license
Licensed by the UK Gambling Commission and Malta Gaming Authority.
Casino headquarters location
ProgressPlay Limited, Level 3 (Suite 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, Malta (common operator address; confirm via company documentation if needed).
License jurisdiction
United Kingdom and Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes; live chat is available 24/7 and typically responds within a few minutes.
Is there a contact form on the website?
Yes, there is a contact form available on the support/contact page after you log in.
Technical support email
VIP support email
Standard support channels are used; specific VIP email is not advertised.
Complaints email
Finance department email
Not specifically listed; inquiries should be sent to [email protected]
Security service email
Not specifically listed; security issues should be submitted via general support channels.
Support hotline phone number
No support hotline is available; support is provided via live chat and email only.
VIP line for premium customers
No dedicated VIP support phone is publicly listed.
Separate complaint line
No dedicated complaints phone line; use email or live chat.
Technical support
Available 24/7 via live chat and email for all technical issues.
Financial department
Contact via [email protected] for financial questions.
Security service
Use live chat or [email protected] for security-related concerns.
Telegram support account
No official Telegram support account provided.
WhatsApp support account
No official WhatsApp support number/account is provided.
Viber support account
No official Viber support account is provided.
WeChat support account
No official WeChat support account is provided.
Facebook page
No official Facebook page is currently listed.
Instagram page
No official Instagram account is currently listed.
Twitter/X page
No official Twitter/X page is currently listed.
LinkedIn page
No official LinkedIn company page is currently listed.
YouTube channel
No official YouTube channel is currently listed.
Telegram channel
No official Telegram channel is provided.
Discord server
No official Discord server is provided.
Are there video calls with consultants?
Video call support is not offered.
Is there a ticket system (helpdesk)?
Many online casinos, including BritainBet, use a ticket system via email or contact forms for tracking service requests.
Is there a mobile app with support chat?
BritainBet does not currently offer a dedicated mobile app; support chat is accessible via the mobile website.
Are push notifications supported?
Push notifications are not supplied as a support communication method.
Is SMS support available?
SMS customer support is not available.
Can I request a callback?
Callback requests are not supported; communication is via live chat or email.
Are there forums or communities related to this casino?
No official forums or communities are listed for BritainBet.
Is there a mobile app for contacting support?
No dedicated app is currently available for contacting support.
Are Zoom/Teams consultations possible?
Consultations using Zoom or Teams are not supported.
Is support available on weekends and holidays?
Customer support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support is available 24 hours a day, 7 days a week.
Supported languages
Customer service is primarily offered in English; the website supports English, French, Finnish, and Japanese.
Service regions
Primarily the United Kingdom, but international players may join from countries permitted by regulations.
Can I contact support without registration?
Yes, you can access basic information through live chat or contact form as a guest, but detailed cases may require account verification.
Can I send documents through chat?
Yes, you can upload documents within the support live chat for verification and account processes.
Privacy policy link
https://www.britainbet.com/privacy_policy
Terms of service link
https://www.britainbet.com/terms_conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page; follow the prompts to reset your password via email.
How to restore access to a blocked account?
Contact support via live chat or email; verification documents may be required to restore access.
Why is my account blocked?
Accounts may be blocked for verification issues, self-exclusion, suspicious activity, or Terms of Service breaches.
How to change profile information?
Log in to your account, go to the Profile section, and update your information; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact support via live chat or email, reset your password, and provide details of suspicious activity.
How to set up two-factor authentication?
Many licensed casinos do not offer 2FA, but advise setting a strong password and enabling available security features via account settings.
Why am I not receiving SMS confirmation codes?
Ensure your phone number is entered correctly, your phone is not blocking messages, and contact support if the issue persists.
How to delete my casino account?
Contact customer support via email or live chat and request account closure; follow any provided instructions for account deletion.
What to do if I can't log into my account?
Use password recovery options, clear browser cache, verify login details, and contact support if the problem continues.
How to check account login history?
Login history access is uncommon; contact support to request an account activity statement if needed.
Why is document verification required?
Verification ensures regulatory compliance, prevents fraud, and confirms identity under gambling license rules.
What documents are needed for verification?
Typically, a government-issued photo ID, recent utility bill or bank statement, and payment method confirmation.
How long does document verification take?
Verification is usually processed within up to 72 hours, but times may vary depending on document accuracy.
What to do if documents are rejected?
Review reasons for rejection, ensure submitted copies are clear and valid, and resubmit as per instructions from support.
How to upload documents for verification?
Use the website's document upload function in the profile or send as attachments via support chat or email.
Why does my account require additional verification?
Triggered by large transactions, changes to personal info, or regulatory/compliance checks.
Can I have multiple accounts?
Multiple accounts are prohibited per casino policy; only one account per player is allowed.
How to report suspicious activity?
Contact support via live chat or email, provide details and evidence relating to the suspicious activity.
What to do if I lose access to my email?
Contact customer support for account recovery and update your email address after verifying your identity.
How to change phone number in my account?
Update your number in the profile section or contact customer support for assistance if needed.
Why are my account functions limited?
This may result from verification, responsible gambling, regulatory reasons, or compliance flagging your account.
How to set deposit limits?
Set deposit limits in the responsible gambling section of your profile, or contact customer service for help.
What is self-exclusion and how to activate it?
Self-exclusion blocks gambling access for a chosen period; activate via your account settings or through support.
How to temporarily freeze my account?
Contact support to request a temporary block for responsible gambling or personal reasons.
What to do if I suspect fraud?
Notify customer support immediately, change your password, and provide all details for investigation.
Why is my deposit not going through?
Check payment details, available funds, card limits, and contact support if the problem persists.
How long does withdrawal processing take?
Withdrawal requests are typically processed within 1-3 business days, with additional bank processing time of 3-7 business days.
What fees are charged for transactions?
Withdrawals subject to a £2.50 fee per transaction.
Why was my withdrawal request declined?
Possible reasons include incomplete verification, payment method problems, bonus conditions not met, or Terms of Service breaches.
What deposit methods are available?
Visa, MasterCard, PayPal, Neteller, Skrill, Trustly, Payz, Paysafecard, PayViaPhone, and limited cryptocurrencies (outside UK).
What are the minimum and maximum deposit amounts?
Minimum deposit is £10-£20 depending on method; maximum amounts depend on payment provider and personal limits.
Maximum deposit amount
Varies by method and responsible gaming limits; typical single transaction cap is around £5,000.
How to cancel a withdrawal request?
Log in to your account and cancel the pending withdrawal from the cashier section if processing has not started; otherwise, contact support.
Why is my withdrawal taking so long to process?
Delays may occur due to verification, bank processing, compliance checks, or method limitations.
Can I withdraw to a different card?
Withdrawals must be made to the same method used for deposits, per anti-money laundering regulations.
What to do if money was debited but not credited?
Contact support with payment proof; provide transaction details for tracing and resolution.
How to check the status of a financial transaction?
Check your account’s transaction history or contact support for status updates.
Why are financial operations blocked?
Blocks result from verification failures, regulatory reasons, suspicious activity, or gambling limits.
What documents are needed for large withdrawals?
You may be asked for enhanced verification such as source of funds proof, ID, and bank statement.
Are there withdrawal limits?
Yes; minimum withdrawal is £20 and maximum varies by payment method and account standing.
How do refunds work?
Refunds are processed per regulatory obligations; contact support to request a refund explaining your reason.
What to do with failed payments?
Verify payment details, ensure method is active, and contact customer service for resolution.
Can I change the withdrawal method?
Modification only possible if previous deposit method is unavailable; contact support to verify eligibility.
Why is proof of funds source required?
To comply with anti-money laundering laws and licensing requirements for large or suspicious transactions.
How to get a financial transaction statement?
Request via customer support; a full statement will be emailed upon account verification.
What to do if a payment is stuck?
Contact customer support with transaction ID and payment proof for investigation.
What currencies does the casino accept?
British Pound Sterling (GBP); selected payments may accept EUR and USD.
Is there currency conversion?
Limited currency conversion for non-GBP deposits; rates set by payment processors or the casino’s cashier system.
How do cryptocurrency payments work?
Available for non-UK users only; deposit and withdraw using supported cryptocurrencies via designated payment pages.
What to do with payment system errors?
Try again later, check your payment method, and contact customer support with error details.
Can I return an erroneous deposit?
Contact customer service immediately with deposit proof; refunds are subject to payment provider and regulatory approval.
Why won't the game load?
Clear cache/cookies, check internet connection, update browser; contact support if issues persist.
What to do when there's a game crash?
Refresh the page; upon log-in the game will usually resume or display the latest results. Contact support if unresolved.
How to report a game error?
Use live chat or email support to submit error details and screenshots if possible.
Why did my winnings disappear after a crash?
Games are logged on secure servers; log in again to check game history or contact support for a review.
Game sound not working - what to do?
Check device audio, browser settings, and ensure the game’s sound is enabled; reload the game.
Game lagging or freezing - how to fix?
Close other applications, clear cache, test your internet speed, and use another browser if needed.
Why isn't my bet being counted?
Delays may occur with poor connections; verify in your betting history and contact support if unresolved.
How to check game round results?
Access your account’s game or betting history section for round-by-round information.
What to do if the game is not responding?
Refresh the page, try a different browser or device, and contact support if the issue continues.
Why are some games unavailable?
Regional restrictions, ongoing maintenance, or provider licensing issues may affect availability.
How to clear cache for better game performance?
Follow your browser’s instructions for clearing cache/cookies and restart the browser.
Problems with game display on mobile device?
Try a different browser, update your OS, or use desktop mode for better compatibility.
What to do if bonus didn't activate?
Relogin and check account bonus status; contact support with your transaction details if the bonus is missing.
How to check bonus wagering requirements?
Access the bonus or promotions page on your account for updated wagering requirements and contribution rates.
Why aren't bonus points being credited?
Check your account’s promo status, terms and conditions; contact support if discrepancies persist.
How to participate in tournaments and promotions?
Visit the promotions section and follow participation instructions for each event on the casino website.
What to do if promo code doesn't work?
Check code validity, expiry date, and requirements; if problems persist, contact support.
Why is Live Casino unavailable?
May be due to regional restrictions, maintenance, or connectivity issues. Contact support for more information.
Problems with video streaming in live games?
Check your connection, update software, and use a compatible browser/device; contact support for technical help.
How to report a technical glitch?
Use live chat or email to provide detailed information about the glitch, including screenshots if available.
What to do if the website won't load?
Ensure stable internet, clear cache/cookies, disable VPN or ad-blockers; if unresolved, contact customer service.
Browser compatibility issues?
Use the latest version of a supported browser (Chrome, Firefox, Safari); clear cache, and disable add-ons if needed.
How to update Flash Player or other plugins?
Most casino games use HTML5; if a plugin is needed, follow your device/browser update instructions.
What to do with slow website loading?
Close unused tabs, clear cache, test internet speed, or try accessing via another browser or device.
How to get technical support for games?
Use live chat or email to contact the support team referencing your username, game, and explanation of the issue.