Bronze Casino provides support via live chat, email, and telephone. Live chat is available directly on the website for instant help, and support queries can also be handled by emailing [email protected] or calling their contact number.
Live chat, email at [email protected], and phone +357 25 030456 are available for customer support.
https://www.bronzecasino.com/
2018
Curacao e-Gaming, License No. 1668/JAZ
Alpha Interactive Solutions N.V., Curacao
Curacao
Live chat is available 24/7 on the website; average response time is usually under a few minutes.
A contact form is typically available in the support or contact section after login or on the main help page for customer inquiries.
VIP-related queries are commonly handled via the main support email or through your assigned account manager’s provided contact details.
Financial inquiries are handled through [email protected] or dedicated [email protected] if published.
Security concerns are managed via [email protected], with escalations handled internally.
+357 25 030456
High-value or VIP customers are typically assigned dedicated account managers who provide personalized contact numbers when eligible.
Most casinos do not provide a separate complaint phone line; complaints are managed through the main support contacts.
Technical support is available via live chat, phone, and email, 24/7.
Financial questions are directed to [email protected] or application-specific contacts listed in your account or on the help page.
Security requests are accepted at [email protected] and routed to the security team.
Most regulated casinos do not offer Telegram support accounts for customer service.
WhatsApp support is not broadly available for Bronze Casino; contact via website options.
Viber support is not listed as an official customer service method.
WeChat support is not typically listed for licensed European-facing casinos.
Social support is generally found on the casino’s Facebook page if available; check the footer or support area of the site for a link.
No official Instagram support listed; general updates may appear if the casino operates an Instagram page.
No official Twitter/X support available for Bronze Casino.
LinkedIn is not used for customer support; company presence may be found for hiring or business news.
YouTube is used primarily for promotions or educational content with no official customer support.
No official Telegram channel is listed for customer support.
Discord is not commonly used by regulated online casinos for customer communication.
Video call support is not a standard feature for online casinos.
Most licensed casinos have a backend ticket or helpdesk system for tracking customer queries submitted via email or forms.
Bronze Casino’s Android and iOS mobile apps typically include built-in support chat or direct links to support for users.
Push notifications are provided for app users for promotions, account updates, or bonus offers.
SMS support is generally not offered; notifications may be sent for account actions only.
Some casinos offer request a callback via form or chat, but availability varies by user and region.
Official community forums are rare for licensed casinos, but player discussions may appear on third-party review sites.
Yes, the mobile app includes links to support chat or email.
Video conference support via Zoom or Teams is not currently standard in the casino industry.
24/7 support is industry standard, including weekends and holidays.
Most departments, including live chat and email support, operate 24/7.
English, German, Spanish, French, and other major European languages.
Service is provided in regions where online gaming is allowed by law and not restricted by local regulations.
Support is accessible to both registered and unregistered visitors via live chat or email.
Customers may upload verification or KYC documents by secure upload link or sometimes directly within chat, depending on system setup.
https://www.bronzecasino.com/privacy-policy
https://www.bronzecasino.com/terms-and-conditions
Use the “Forgot Password” link on the login page, enter your email, and follow instructions sent to your registered address.
Contact support with identification for assessment and details on restoring access; resolution depends on blockage reason.
Accounts are commonly blocked due to suspected fraud, verification failures, responsible gaming breaches, or regulatory requirements.
Log in, navigate to account/settings, and update profile details or contact support for changes not editable.
Immediately contact support, request a security review, and provide relevant evidence to secure your account.
If available, activate two-factor authentication in your account settings; if not, use a strong password and enable all available security notifications.
Check if your phone number is correct, network is active, and spam filters are not blocking messages; contact support if unresolved.
Request account closure by contacting support via email or live chat; follow confirmation instructions.
Use password reset tools, clear browser cache, check credentials, or contact support for help with account access.
Access is usually through the account section under security or history; otherwise, contact support.
To comply with KYC, anti-fraud, and anti-money laundering regulations protecting both users and casino operators.
Typically, government-issued photo ID, proof of address, and payment method ownership documents.
Standard verification takes 24-72 hours depending on volume and clarity of submitted documents.
Review the rejection reason, supply corrected documents, and contact support if further clarification is needed.
Secure upload links are available via your account or are provided by support if needed.
Large transactions, suspicious activity, or changes in profile or payment method commonly trigger enhanced checks.
Multiple account creation is prohibited and may lead to closure of all related profiles and confiscation of winnings.
Report suspicious actions to support with detailed information including screenshots, emails, or details for investigation.
Contact support to verify your identity and update your email address on file.
Edit your phone number in the account settings or request the change via support.
Limitations may occur due to ongoing verification, responsible gambling limits, account review, or regional restrictions.
Set deposit limits in your profile under responsible gaming tools or request adjustments via support.
Self-exclusion prevents gambling for set periods; request activation through responsible gaming section or direct support contact.
Ask support to temporarily restrict access; policies for temporary closure durations vary.
Report fraudulent activity immediately via live chat or email; follow support instructions for investigation.
Check payment details, funding source, and limits, then contact support if there’s no resolution.
Standard processing time is up to five business days after account, KYC, and payment method approval.
Some casinos charge transaction fees depending on payment method; see terms of service for specific policies.
Declines result from verification failure, bonus wagering not met, policy violations, or payment method issues.
Bank cards, e-wallets, bank transfers, and supported cryptocurrencies.
Limits vary by payment method and are defined in the cashier section or terms of service.
The minimum deposit is commonly €10 or equivalent but check the cashier page for up-to-date amounts.
Maximums are set per payment method and can be found in the cashier or by contacting support.
If the withdrawal has not been processed, cancel in the withdrawal section or contact support before completion.
Delays arise from pending verification, high volume, payment method issues, or compliance checks.
Withdrawal must usually be made to the same method used for deposits due to anti-money laundering rules; request alternative payout via support if needed.
Provide transaction details to support for review and reconciliation.
Review the cashier/history in your account or contact support for status updates.
Blocks occur due to verification status, suspected fraud, or self-exclusion being active.
Proof of identity, address, payment method, and in some cases, source of funds.
Withdrawal limits per transaction/day/month are stated in the cashier or terms of service.
Refunds for failed or erroneous transactions are processed after support review, according to casino rules.
Retry the payment, use another method, and contact support if funds remain unaccounted for.
Once initiated, the method cannot usually be changed; contact support before approval for possible options.
Regulations require source of funds for large or suspicious transactions to prevent fraud and money laundering.
Download statements from your account or request one from support.
Submit payment details to support for tracing the transaction and resolution.
Primary currency is euro (EUR) and bitcoin; other methods are converted to EUR.
Yes, non-EUR payments are converted using internal exchange rates; check the cashier for conversion information.
Choose bitcoin at the cashier, follow instructions for deposit or withdrawal, and monitor processing times.
Contact support with details; they’ll liaise with the payment provider to resolve the issue.
Contact support immediately to assess the return eligibility, depending on transaction status.
Check your internet connection, browser, and device compatibility; clear your browser cache or switch devices if needed.
Reopen the game, unfinished rounds are auto-completed; contact support if the issue persists.
Report via live chat, email, or a designated technical support contact with detailed information and screenshots.
Session disruptions auto-complete rounds; winnings are credited or contact support for manual reconciliation.
Ensure device sound is on, browser/media settings are unmuted, and refresh or restart your browser.
Check your internet, close background applications, clear cache, and update your browser or app.
Technical errors or connection loss can cause this; check bet history and contact support with details.
Results are found in the game or account history section; contact support for detailed round histories.
Refresh the game, clear your cache, use a different browser/device, or contact support.
Availability varies by country, provider rights, and your account verification status.
Go to browser settings, clear browsing data/cache, and relaunch the site or app.
Switch to compatible browsers, update your device, clear cache, or use the mobile app.
Check eligibility, bonus terms, and contact support with relevant proof if activation fails.
Wagering requirements are in the bonus or promotions section or available from support.
Ensure you’ve opted in and met all conditions; contact support if points do not appear.
Opt in through the promotions section or follow instructions mailed or posted by the casino.
Double-check code accuracy, validity, and eligibility; contact support if issues persist.
Live games may be restricted by location, verification status, or temporary provider issues.
Check connection speed, update browser/app, and ensure device compatibility.
Use live chat, email, or website feedback to report technical problems, providing full details.
Check your internet, clear browser cache, and try a different browser or device.
Ensure use of up-to-date browsers like Chrome, Firefox, or Safari; disable browser extensions if needed.
Update necessary plugins via official provider sites if legacy games require them.
Use a high-speed connection, close background apps, clear cache, and wait for low-traffic periods.
Contact support through chat, email, or phone, providing game title, time, and description of the issue.
