How to contact the casino support service?
BurningBet Casino support can be contacted primarily via live chat available 24/7 for instant assistance, email for detailed inquiries, or telephone during business hours.
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What contact methods are available for customers?
Live chat 24/7, email ([email protected]), and telephone (+35725654149).
Casino website
https://burningbet.com
Casino launch date
2021
Gaming license
Licensed by the Government of Curacao, License number 8048/JAZ2019-049 issued by Antillephone N.V.
Casino headquarters location
Nicosia, Cyprus
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 on the website, with response times typically under one minute.
Is there a contact form on the website?
No verified information on a dedicated contact form is available, but email and live chat serve as primary contact points.
Technical support email
VIP support email
No separate verified VIP support email is publicly available; VIP customers likely use the general support contacts.
Complaints email
No specific complaints email found; general support email can be used for complaints.
Finance department email
[email protected] is commonly used for financial and verification-related queries.
Security service email
No separate security service email found; general support email applies.
Support hotline phone number
+35725654149
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No dedicated complaints phone line is available.
Technical support
Technical support is available 24/7 primarily through live chat and email.
Financial department
Financial inquiries can be directed via email to [email protected] or through customer support channels.
Security service
Security-related issues should be reported through the main support email or live chat.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram account URL found.
Twitter/X page
No verified official Twitter/X account URL found.
LinkedIn page
No verified official LinkedIn company page URL found.
YouTube channel
No verified official YouTube channel URL found.
Telegram channel
No verified official Telegram channel URL found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No evidence of video call support availability.
Is there a ticket system (helpdesk)?
No specific information on a ticket system; contact is mainly via live chat and email.
Is there a mobile app with support chat?
No dedicated mobile app for support chat is reported; the website is mobile-optimized.
Are push notifications supported?
No confirmed information on push notification support.
Is SMS support available?
No SMS support is confirmed.
Can I request a callback?
No callback service is mentioned.
Are there forums or communities related to this casino?
No official forums or community platforms are identified.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact is available.
Are Zoom/Teams consultations possible?
No information on Zoom or Teams consultations.
Is support available on weekends and holidays?
Support via live chat and email is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week for live chat; telephone support likely during standard business hours.
Supported languages
English, French, Polish, Portuguese, Russian, Finnish, German, Norwegian.
Service regions
International service with restrictions on players from certain countries including the UK, USA, France, and others; generally serving global players under Curacao license terms.
Can I contact support without registration?
Support can be accessed via live chat and email without registration in most cases.
Can I send documents through chat?
Document upload is usually facilitated through the verification process; support likely accepts document attachments via email rather than live chat.
Privacy policy link
https://burningbet.com/privacy-policy
Terms of service link
https://burningbet.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset email.
How to restore access to a blocked account?
Contact customer support via live chat or email to resolve account blockage issues, providing requested identification.
Why is my account blocked?
Common reasons include violation of terms, suspected fraud, self-exclusion, or regulatory restrictions.
How to change profile information?
Profile updates are made through the account settings on the website or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
Industry standard practice involves activating 2FA in account security settings or via app-based authentication; specific instructions should be requested from support.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, network issues, or contact support if persistent.
How to delete my casino account?
Request account deletion through customer support in compliance with responsible gambling policies.
What to do if I can't log into my account?
Verify login details, reset password if needed, and contact support if issues persist.
How to check account login history?
Some sites provide login history in account security settings; if unavailable, request from support.
Why is document verification required?
Verification (KYC) is mandatory for regulatory compliance, fraud prevention, and to ensure responsible gambling.
What documents are needed for verification?
Typically includes government-issued ID, proof of address (utility bill or bank statement), and sometimes payment method proof.
How long does document verification take?
Usually between 24 to 72 hours depending on volume and document quality.
What to do if documents are rejected?
Review reason for rejection, ensure documents are clear and valid, then resubmit or contact support for guidance.
How to upload documents for verification?
Upload via account verification section or send via support email if available.
Why does my account require additional verification?
Additional verification may be triggered by high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos restrict players to one account to prevent fraud and abuse according to terms of service.
How to report suspicious activity?
Contact customer support immediately with details of suspicious behavior for investigation.
What to do if I lose access to my email?
Contact support promptly to update email credentials and verify identity.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Limitations may result from account verification pending, self-exclusion, or suspected policy violations.
How to set deposit limits?
Deposit limits can typically be set in responsible gambling settings or on request via support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban to help control gambling; activate via account settings or support request.
How to temporarily freeze my account?
Request account freeze through support for a specified period to pause gambling activity.
What to do if I suspect fraud?
Immediately report to support with evidence for prompt action and protection measures.
Why is my deposit not going through?
Possible causes include payment issues, account restrictions, or technical errors; contact support for troubleshooting.
How long does withdrawal processing take?
Withdrawals usually process within 0-24 hours pending time for eWallets/Crypto; 3-7 days for cards or bank transfers.
What fees are charged for transactions?
Most casinos do not charge deposit fees; withdrawal fees depend on payment method and casino policy.
Why was my withdrawal request declined?
Common reasons include incomplete verification, bonus wagering requirements unmet, or suspicious account activity.
What deposit methods are available?
Visa, Mastercard, Neteller, Skrill, Rapid Transfer, Bitcoin, Ethereum, Litecoin.
What are the minimum and maximum deposit amounts?
Minimum deposits start from €5-€20 depending on the method; maximum limits vary by currency and method.
Minimum deposit amount
€5 (Neteller), €10 or €20 for other methods.
Maximum deposit amount
Varies by method, generally subject to daily and monthly limits (e.g., €400 daily, €10,000 monthly withdrawals).
How to cancel a withdrawal request?
Contact customer support immediately after the request as cancellation is possible only before processing.
Why is my withdrawal taking so long to process?
Delays caused by verification processes, banking times, or internal review by the casino.
Can I withdraw to a different card?
Withdrawal must usually be made to the original deposit method for security and compliance reasons.
What to do if money was debited but not credited?
Contact support with transaction details for resolution and investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support for transaction status updates.
Why are financial operations blocked?
Possible reasons include security concerns, verification issues, or policy violations.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and address verification documents may be requested.
Are there withdrawal limits?
Yes, daily and monthly withdrawal limits apply as per casino policy.
How do refunds work?
Refunds depend on payment provider and casino policy; typically processed to the original payment method.
What to do with failed payments?
Contact support with payment details for troubleshooting and retry instructions.
Can I change the withdrawal method?
Withdrawal methods are generally fixed to the deposit method for compliance.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimate fund origins.
How to get a financial transaction statement?
Request a statement via customer support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with payment details to expedite processing or resolve issues.
What currencies does the casino accept?
EUR, CAD, NZD, AUD, PLN, NOK, RUB, BRL, BTC, BCH, ETH, LTC.
Is there currency conversion?
Currency conversion is available, subject to exchange rates; players should check fees.
How do cryptocurrency payments work?
Deposits and withdrawals can be made with major cryptocurrencies like Bitcoin and Ethereum through integrated payment processors.
What to do with payment system errors?
Report errors to support with details for quick resolution.
Can I return an erroneous deposit?
Erroneous deposits should be reported to support for refund consideration.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or try another device/browser.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if the issue persists.
How to report a game error?
Contact support with game details and error description.
Why did my winnings disappear after a crash?
Possibly a sync error; contact support immediately to investigate.
Game sound not working - what to do?
Check device volume, browser settings, and game audio settings.
Game lagging or freezing - how to fix?
Restart game, close other tabs/apps, clear cache, or use a stable internet connection.
Why isn't my bet being counted?
Could be due to connection issues or game errors; report to support with bet details.
How to check game round results?
Result data is usually displayed at the end of each game round or available in game history.
What to do if the game is not responding?
Refresh or restart the game, clear browser cache, or contact support.
Why are some games unavailable?
Geographic restrictions, software provider issues, or licensing limitations.
How to clear cache for better game performance?
Clear browser cache and cookies or restart the app/device.
Problems with game display on mobile device?
Try updating browser, switch to another browser, or use desktop mode.
What to do if bonus didn't activate?
Contact support with bonus code and transaction details to resolve.
How to check bonus wagering requirements?
Wagering requirements are listed in the bonus terms and conditions.
Why aren't bonus points being credited?
May be due to unmet terms or technical delays; contact support for help.
How to participate in tournaments and promotions?
Register for the promotion and meet specified participation criteria.
What to do if promo code doesn't work?
Verify code validity and terms or contact support for assistance.
Why is Live Casino unavailable?
May be due to regional restrictions or technical issues; check with support.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or switch devices.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet connection, clear browser cache, or try a different browser/device.
Browser compatibility issues?
Use recommended browsers such as Chrome, Firefox, Safari, or Edge for best performance.
How to update Flash Player or other plugins?
Most modern casinos no longer require Flash; keep browser updated.
What to do with slow website loading?
Clear cache, disable browser extensions, or check internet speed.
How to get technical support for games?
Use live chat or email for direct support regarding game issues.