How to contact the casino support service?
Contact Butlers Bingo support primarily through their 24/7 live chat for immediate assistance and via the support email address [email protected] for other queries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat 24/7, email support at [email protected].
Casino website
https://www.butlersbingo.com
Casino launch date
Butlers Bingo was launched in 2010.
Gaming license
Butlers Bingo holds gaming licenses from the United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).
Casino headquarters location
The registered address is PO Box 227, Peveril Buildings, Peveril Square, Douglas, IM99 1RZ, Isle of Man. The parent company, Broadway Gaming Ltd, is headquartered at 16-20 Hospitality House, Cumberland Street South, Dublin, D02Y 097, Ireland.
License jurisdiction
United Kingdom and Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 on the website, with customer service reported as very quick to respond, typically answering queries promptly.
Is there a contact form on the website?
Yes, the website provides a contact form for submitting requests via its help center.
Technical support email
VIP support email
There is no verified separate VIP support email publicly available.
Complaints email
No distinct complaints email publicly available; general support email can be used.
Finance department email
Not specified separately; use general support email.
Security service email
Not specified separately; use general support email.
Support hotline phone number
There is no publicly available dedicated customer support phone number.
VIP line for premium customers
No public information about a dedicated VIP phone line.
Separate complaint line
No public information about a separate complaints phone line.
Technical support
Provided via 24/7 live chat and email at [email protected].
Financial department
Contacted via general support email; no direct phone or email for finance.
Security service
Managed via general support email; no dedicated contact details.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram URL found.
Twitter/X page
No verified official Twitter/X URL found.
LinkedIn page
No verified official LinkedIn company page URL found specifically for Butlers Bingo; Broadway Gaming Ltd LinkedIn may exist separately.
YouTube channel
No official YouTube channel identified for Butlers Bingo.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No information available indicating video call support.
Is there a ticket system (helpdesk)?
Yes, the site has a helpdesk/ticket system accessible via the contact form on their Help Centre.
Is there a mobile app with support chat?
Butlers Bingo does not have a dedicated mobile app; the mobile site supports access but no dedicated support chat app.
Are push notifications supported?
Not specified; generally, push notifications are available only via mobile apps which Butlers Bingo lacks.
Is SMS support available?
SMS support is not publicly offered for customer service.
Can I request a callback?
No verified information about callback service availability.
Are there forums or communities related to this casino?
No official forums or communities linked to Butlers Bingo.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No indication that Zoom or Teams consultations are supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
English is the supported customer service language.
Service regions
Primarily serves United Kingdom players.
Can I contact support without registration?
Support can generally be contacted without registration via email and live chat.
Can I send documents through chat?
Yes, document upload is supported through the 24/7 live chat or via email as part of verification processes.
Privacy policy link
https://www.butlersbingo.com/privacy-policy
Terms of service link
https://www.butlersbingo.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to receive reset instructions via email.
How to restore access to a blocked account?
Contact customer support via live chat or email, provide requested identification, and follow their verification process to restore access.
Why is my account blocked?
Common reasons include verification issues, suspicious activity, self-exclusion requests, or breach of terms.
How to change profile information?
Profile updates can be done by contacting customer support or through the account settings if available.
What to do if I suspect my account has been hacked?
Immediately contact support via live chat or email, change your password, and enable any available security measures.
How to set up two-factor authentication?
No specific information is publicly available for 2FA setup on Butlers Bingo.
Why am I not receiving SMS confirmation codes?
Possible causes include network issues, incorrect phone number, or temporary delays; contact support to resolve.
How to delete my casino account?
Contact customer support to request account closure; process involves verification and confirmation steps.
What to do if I can't log into my account?
Use password recovery, check for account status emails, and contact support if issues persist.
How to check account login history?
Usually accessed via account settings or by requesting data from customer support.
Why is document verification required?
For regulatory compliance (KYC), to confirm identity and prevent fraud or money laundering.
What documents are needed for verification?
Typically includes ID card or passport, proof of address (utility bill, bank statement), and sometimes payment method proof.
How long does document verification take?
Usually up to 24-48 hours depending on volume and document quality.
What to do if documents are rejected?
Review rejection reasons, provide clearer or updated documents, and resubmit via support channels.
How to upload documents for verification?
Upload through the secure link in your account interface or send via live chat/email support.
Why does my account require additional verification?
Triggered by large withdrawals, account changes, or suspicious activity.
Can I have multiple accounts?
Multiple accounts by the same user are generally prohibited as per license regulations.
How to report suspicious activity?
Contact support immediately via live chat or email with details.
What to do if I lose access to my email?
Contact support with alternative ID verification to update contact details.
How to change phone number in my account?
Request change through customer support with verification of new number.
Why are my account functions limited?
Account limitations may be due to verification issues, responsible gambling measures, or compliance checks.
How to set deposit limits?
Use responsible gambling tools on the site or request support assistance.
What is self-exclusion and how to activate it?
A tool to restrict playing access temporarily or permanently; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary account freeze.
What to do if I suspect fraud?
Report immediately to support with all relevant details for investigation.
Why is my deposit not going through?
Could be due to payment method issues, bank restrictions, or verification holds; check with support and payment provider.
How long does withdrawal processing take?
Withdrawals typically process within 24 hours but may vary by payment method.
What fees are charged for transactions?
Most transactions are free, but check specific payment provider fees.
Why was my withdrawal request declined?
Reasons include verification failures, account restrictions, or suspected fraud.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, PaySafeCard, PayPal, Switch, Maestro, ApplePay, Revolut.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start at £10; maximum limits depend on payment method.
Maximum deposit amount
Varies by payment method and user profile; no fixed public max.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation if the withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays may be due to verification processes, payment provider delays, or system checks.
Can I withdraw to a different card?
Generally, withdrawals must be processed to the original deposit method for compliance.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check your account transaction history or contact support.
Why are financial operations blocked?
Could be due to account verification lapses, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds documents.
Are there withdrawal limits?
Yes, withdrawal limits apply based on account status and regulatory requirements.
How do refunds work?
Refunds depend on the provider; contact support for assistance with any disputed transactions.
What to do with failed payments?
Check payment details, retry transaction, or contact support for help.
Can I change the withdrawal method?
Usually not allowed; withdrawals must follow deposit methods for AML compliance.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via customer support or check account statement options online.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve the issue.
What currencies does the casino accept?
GBP and EUR.
Is there currency conversion?
Yes, currency conversion is available depending on payment methods with applicable exchange rates.
How do cryptocurrency payments work?
Butlers Bingo does not publicly support cryptocurrency payments.
What to do with payment system errors?
Report to support and follow their instructions for resolution.
Can I return an erroneous deposit?
Contact support as soon as possible to request reversal.
Why won't the game load?
Possible browser issues, slow internet, or maintenance; clear cache or contact support if persistent.
What to do when there's a game crash?
Reload the game, check for updates, and report to support if unresolved.
How to report a game error?
Use live chat or email to notify support with detailed information.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and recover lost winnings if applicable.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, restart device, and contact support if needed.
Why isn't my bet being counted?
May be due to game malfunction or timing issues; report to support.
How to check game round results?
Results are usually available within the game interface or via account history.
What to do if the game is not responding?
Refresh the browser or app, clear cache, or contact support.
Why are some games unavailable?
Could be due to location restrictions, maintenance, or licensing limits.
How to clear cache for better game performance?
Clear browser cache and cookies through browser settings.
Problems with game display on mobile device?
Ensure device compatibility, update browser/app, and clear cache.
What to do if bonus didn't activate?
Contact support with bonus details for investigation.
How to check bonus wagering requirements?
Visit the terms and conditions or promotions page for details.
Why aren't bonus points being credited?
May be due to eligibility or wager issues; check terms and contact support.
How to participate in tournaments and promotions?
Register on the site and follow promotion rules and schedules.
What to do if promo code doesn't work?
Confirm code validity and eligibility; contact support if issue persists.
Why is Live Casino unavailable?
Could be due to location, technical issues, or maintenance; check site status or contact support.
Problems with video streaming in live games?
Check internet connection, browser settings, and contact support if issue continues.
How to report a technical glitch?
Use live chat or email to notify support with details.
What to do if the website won't load?
Check internet connection, try a different browser, clear cache, or contact support.
Browser compatibility issues?
Use recommended browsers updated to the latest versions.
How to update Flash Player or other plugins?
Modern sites do not typically require Flash; update browsers and plugins as needed.
What to do with slow website loading?
Clear cache, close other applications, check internet speed, and restart device.
How to get technical support for games?
Contact support via live chat or email with the game details.