You can contact Cafe USA Casino support primarily via live chat available 24/7 and by email. The customer service team is reachable for any inquiries including account issues, technical support, payments, and promotions.
Live chat, email, and phone support.
www.cafecasino.lv
Cafe Casino was established in 2016.
Cafe Casino operates under a gaming license issued by the jurisdiction of Costa Rica.
The casino's headquarters is located in Latvia.
Licensed in Costa Rica.
Yes, there is a live chat on the website that works 24/7 with customer support agents usually responding promptly within moments.
Yes, a contact form is available on the website, typically found in the Help or Contact Us section for inquiries.
No specific VIP email publicly disclosed; VIP players usually get dedicated service via account managers or via standard support channels.
No separate complaints email publicly listed; complaints are handled through general support channels.
No publicly listed separate finance department email; financial inquiries are handled via general support email.
Not publicly available; security issues are directed through customer support.
1-888-364-1850
Not publicly listed.
Not publicly listed.
Available 24/7 via live chat and email; agents assist with technical issues related to the casino platform and games.
Accessible through the main customer support contacts for questions about deposits, withdrawals, and payment processing.
Handled internally with customer support acting as the interface for reporting security issues.
No official Telegram support account known.
No official WhatsApp support account known.
No official Viber support account known.
No official WeChat support account known.
https://www.facebook.com/CafeCasino
No official Instagram account publicly verified.
No official Twitter/X account publicly verified.
No official LinkedIn company page publicly verified.
No official YouTube channel publicly verified.
No official Telegram channel known.
No official Discord server information available.
Video call support is not typically offered.
Yes, a ticketing system is standard in their customer support for managing inquiries.
The casino offers a mobile-friendly website; live chat support is available through the mobile site but no dedicated app support chat is confirmed.
Push notifications are available through the mobile site for updates and promotions.
SMS support is not generally offered.
Callback services are not typically provided.
While no official forums exist, players often discuss Cafe Casino in broader online gambling community forums.
No dedicated mobile app just for support is available.
These video consultation platforms are not supported.
Yes, support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week, year-round.
English is primarily supported; additional languages may be available depending on the agent.
The service is focused on U.S. residents, excluding certain states such as Maryland, New Jersey, Delaware, Nevada, and New York.
Generally, some contact options like live chat require registration, but email or contact forms may be accessible without an account.
Document upload is typically done via email for verification, not through live chat.
https://www.cafecasino.lv/privacy-policy
https://www.cafecasino.lv/terms-and-conditions
Use the "Forgot Password" link on the login page to reset your password via your registered email.
Contact customer support with a request to unlock; verification and compliance checks may be required.
Common reasons include suspected fraudulent activity, multiple accounts, or verification failures.
Update profile settings in your account dashboard or contact support if changes require verification.
Immediately contact support, change your password, and enable two-factor authentication.
Two-factor authentication setup instructions would be available in account security settings, typically involving linking your phone or authentication app.
Possible issues include incorrect phone numbers, network problems, or blocked SMS from the provider.
Account closure requests must be sent to customer support, often requiring identity verification.
Verify your credentials, check for active bans, use password reset, or contact support for assistance.
Login history may be viewed in account settings or requested from customer support.
Verification ensures compliance with KYC regulations to prevent fraud and underage gambling.
Typically a government-issued ID, proof of address, and credit card verification documents.
Verification usually takes between 24 to 48 hours.
Resubmit clearer or corrected documentation as per the instructions given by support.
Upload documents through the designated verification email or secure upload portal if provided.
It may be triggered by large transactions, suspicious activity, or regulatory compliance checks.
Multiple accounts are generally prohibited and may lead to account suspension.
Report immediately to customer support with details and evidence if available.
Contact support immediately to update your registered email after proper identity verification.
Update your phone number in your profile settings or request support assistance.
Limitations may occur due to pending verification, compliance issues, or suspicious activities.
Deposit limits can usually be set in responsible gaming settings or by request through support.
Self-exclusion is a responsible gaming tool to block access for a set period; activation involves contacting support or using account settings.
Account freeze requests are handled by support for a defined period based on user needs.
Report fraud immediately to support and cease all account activities until resolved.
Possible reasons include payment method errors, exceeded limits, or account restrictions.
Withdrawals typically process within 4-10 business days; cryptocurrency withdrawals are faster, sometimes within 24 hours.
Usually, there are no fees charged by the casino but payment providers may impose fees.
Reasons include incomplete verification, suspicious activity, or violation of terms.
Deposit methods include credit/debit cards, Bitcoin, Bitcoin Cash, Litecoin, and Ethereum.
Minimum deposits vary per method; typical minimum is around $10, maximum depends on method and user limits.
Usually $10.
Varies by payment method and account level.
Contact support immediately to request cancellation before processing is complete.
Delays can be due to verification steps, payment processor issues, or compliance checks.
Withdrawals must be made to verified payment methods registered to your account.
Contact support with transaction details for investigation and resolution.
Check transaction history in your account or contact support for updates.
Blocks may occur due to verification issues, suspicious activity, or regulatory compliance.
Additional proof of identity and source of funds documents may be required.
Yes, limits exist and depend on the user account status and method.
Refunds are processed on a case-by-case basis, usually credited back to the original payment method.
Retry transaction or contact support to identify and resolve the issue.
Changes require support approval and must comply with verification rules.
To comply with anti-money laundering regulations, ensuring legitimacy of funds.
Request statements via support or download from your account if available.
Contact support with transaction details for investigation.
USD and cryptocurrencies including Bitcoin and Bitcoin Cash.
Cryptocurrencies deposited are converted to account currency at current exchange rates.
Funds are converted to casino credits at the time of deposit; withdrawals can be made in cryptocurrency as well.
Report errors to support with screen captures and details for resolution.
Contact support immediately to report and request reversal of erroneous deposits.
Check your internet connection and browser compatibility; clear cache or try another device.
Reload the game or restart your browser; contact support if issue persists.
Use the support contact form or live chat to report detailed information.
Contact support with game and session details for investigation.
Check device volume and browser settings; reload the game and update sound drivers if needed.
Close background apps, clear cache, and ensure stable internet connection.
It could be caused by connection issues or rule violations; contact support for clarification.
Results are displayed in the game interface or can be requested from support.
Refresh your browser, check for updates, or contact support.
Games may be restricted due to geographic or regulatory reasons.
Clear browser cache via settings or use incognito mode.
Ensure your device browser is updated and compatible; try closing other apps.
Contact support with your account and bonus details for assistance.
Check your account’s promotions section or contact support for detailed info.
Points may be delayed or affected by wagering activity; inquire with support.
Follow promotion rules and sign up as instructed on the website.
Double-check code validity and conditions or contact support for help.
It may be due to geographic restrictions, technical issues, or server maintenance.
Check your internet speed and browser; refresh or contact support if issues persist.
Report glitches via live chat or email with screenshots and descriptions.
Clear cache, check internet connection, try a different browser or device.
Use the latest browsers like Chrome, Firefox, Safari, or Edge for best experience.
Follow prompts on your device or visit official plugin sites for updates.
Check internet speed, clear cache, and disable browser extensions that may slow loading.
