Customer support is typically accessible via live chat, contact form, official email, and sometimes phone or social channels. Customers should look for a “Contact Us” or “Support” section on the casino website for the most direct options.
Live chat, email, contact form on site, social media channels, support phone, FAQ/helpdesk.
https://www.capecodgaming.com
Capecod Solutions Srl was established in 1987.
Licensed by AAMS (Italy) and Malta Gaming Authority (MGA).
Italy.
Italy, Malta.
Most licensed online casinos offer live chat support; availability and response times vary, but leading operators aim for 24/7 service with replies within a few minutes.
Yes, a contact form is available in the “Contact” section of the website.
Technical support email is commonly found in the Contact or Help section; if not listed, use the main support email from the website.
VIP support typically uses a dedicated email, often listed within the VIP or Contact section for registered users.
Licensed casinos usually provide a complaints or dispute resolution email, accessible via support or terms pages.
Financial queries are usually directed to a specific department email, detailed under Contact Us or Payments sections.
Security and fraud reports generally go to a security@ or compliance@ email listed on the casino’s site.
Casinos generally publish their main helpline in the Contact section; check the website for current numbers.
VIP lines are reserved for registered VIPs; this number is usually provided once a player attains VIP status.
A dedicated complaints line may be available, mentioned on regulatory or complaints pages.
Technical support is accessible via email, live chat, or helpdesk, usually available during business hours or extended hours.
Financial department contacts are shared in Contact or Payments sections, including specific emails or phone numbers for inquiries.
Security contacts are typically shown in the privacy or responsible gaming sections for issues related to account security.
Most regulated casinos do not publicly list Telegram accounts for support; contact methods are usually more formal.
Casino WhatsApp numbers, if available, are published on the website’s contact page.
Viber support is rare; most casinos use email, phone, or chat for formal requests.
WeChat support for international players is uncommon unless a casino primarily targets Asian regions.
https://www.facebook.com/capecodgaming
https://www.instagram.com/capecodgaming
https://twitter.com/capecodgaming
https://www.linkedin.com/company/capecod/
https://www.youtube.com/c/capecodgaming
Casinos generally do not operate official Telegram channels, focusing on formal support channels.
Discord is not commonly used for formal support; most casinos prefer structured ticketing or live chat.
Video call support is rarely offered; most use text-based chat, phone, or email.
Licensed operators typically have ticket or helpdesk systems accessible through the site or live chat.
Many casinos have apps with integrated support chat, access via app’s help or support section.
Push notifications are supported by most mobile apps for account and promo updates.
SMS support for notifications or some communications is offered, but SMS chat is rare.
Callback requests can usually be made by submitting a web form or request via chat.
Most casinos do not offer official forums; community engagement happens on social media.
Many casinos offer a mobile app where you can access support features.
Video platform consultations are generally not offered; support is via chat or phone.
Customer service typically covers weekends and holidays, especially for online casinos.
24/7 support is the standard among leading regulated online casinos.
Customer support is usually available in several major languages relevant to the operator’s licensed jurisdictions.
Support covers all regions where the casino is licensed to operate, often focusing on local and EU markets.
Many casinos allow prospective customers to reach support prior to registration via web forms or general inquiries.
Most online casino chats allow document upload for ID, verification, and dispute resolution.
https://www.capecodgaming.com/privacy-policy
https://www.capecodgaming.com/legal-notice
Use the “Forgot Password” function on the login page to reset via email instructions.
Contact customer support for review and restoration, provide requested documentation as needed.
Accounts may be blocked for suspected fraud, responsible gambling issues, or incomplete verification.
Profile updates are made within your account dashboard or by contacting support for sensitive changes.
Contact support immediately, change passwords, and activate additional security measures.
Access account security settings and follow prompts to add 2FA using SMS or authentication app.
Check number entry, device signal, and SMS filters; contact support for persistent issues.
Submit a deletion request via account settings or email support requesting account closure.
Confirm credentials, reset password, clear browser cache, or contact support for further help.
Most casinos provide login history in account settings; request via support if not visible.
Verification ensures compliance with licensing law, fraud prevention, and responsible gambling policies.
Commonly required are a government-issued ID, proof of address, and payment method verification.
Timeframes vary from instant to several business days, depending on volume and document clarity.
Rejected documents should be replaced with clearer or more accurate copies as instructed by support.
Use designated upload fields in your account or send files through secured chat/email pathways.
Unusual account activity, large transactions, or regulatory requirements trigger enhanced checks.
Multiple accounts per individual are strictly prohibited under standard casino terms.
Notify support by email, chat, or phone; provide account details and relevant information.
Update email by verifying identity through support channels, following security procedures.
Edit phone details in profile settings or request update from support with verification.
Limits are due to incomplete verification, responsible gambling flags, or regulatory reasons.
Configure deposit limits in your account settings or request changes via support.
Self-exclusion can be activated in your account or by contacting support for responsible gaming lockout.
Submit a temporary freeze request to support, specifying duration and reasons.
Report immediately via support or special security contacts, providing all evidentiary details.
Common issues include payment provider restrictions, insufficient funds, or technical errors; contact support if unresolved.
Withdrawals typically process within 1-3 business days, but times may vary by method.
Fee details are listed in terms or payments section; most methods are free, but check for potential charges.
Declines may result from incomplete verification, unpaid bonuses, or insufficient balance.
Generally includes cards (Visa/MasterCard), bank transfer, e-wallets (PayPal, Skrill), and sometimes cryptocurrencies.
Deposit limits vary; check the cashier page or terms for specific details.
Minimum deposits typically range from €10–€20.
Maximum deposits vary significantly, from €2,000 up to €10,000 or more, depending on payment method.
If pending, withdraw cancellation is available in your cashier section; otherwise, contact support.
Delays stem from verification requirements, payment provider delays, or high request volume.
Withdrawal policies require using previously used or verified cards, but options may vary.
Report the issue via support with payment proof and casino transaction details.
View in your account’s transaction history or contact support for detailed updates.
Blocks happen due to verification issues, regulatory flags, or suspicious activity.
Large withdrawals may require proof of funds, government ID, and address verification.
Yes; withdrawal limits are stated in cashier sections and terms, varying by method and status.
Refunds are processed after verifying eligibility; requests are made via email or support contact.
Retry payment, verify method details, and contact support for troubleshooting.
Change requests are possible before approval; edits must match verified payment info.
Source verification complies with anti-money laundering regulations and responsible gambling guidelines.
Request via the cashier, account dashboard, or customer support.
Contact support with transaction details and any payment system error messages.
Euro, US Dollar, and other major international currencies—see cashier for full list.
Yes, currency conversion is generally offered; rates are set by providers or internal casino policies.
Cryptocurrency payments operate via wallet transfers—details provided during deposit/withdrawal process.
Retry, check method settings, clear cache, and contact support if unresolved.
Erroneous deposit returns are handled by support after providing transaction confirmation.
Confirm device, internet connection, and browser compatibility; clear cache or contact support if persistent.
Refresh the game, clear browser cache; support can help resolve unresolved issues.
Use live chat, email support, or in-game reporting functions to submit error details.
Contact support for game round review; winnings usually reappear after case resolution.
Check device sound settings, refresh game, and verify browser compatibility.
Clear cache, restart device, close other apps, and verify internet speed.
Confirm bet placement, check account balance, and refresh page; contact support if unresolved.
Game round results are typically viewable in account history or game logs; contact support for full records.
Close and reopen game, clear browser cache, or contact support for persistent issues.
Game availability may be restricted by region, device compatibility, or licensing terms.
Clear browser cache via browser settings or app storage options for improved performance.
Update browser/app, check device specs, and contact support for persistent display issues.
Contact support with bonus code and qualifying transaction details for troubleshooting.
View in the bonus section of your account or terms; support can assist if unclear.
Review bonus terms, ensure requirements met, then contact support if uncredited.
Register from the promotions page, opt-in, and follow instructions; support clarifies eligibility.
Confirm code validity and entry, clear browser cache, and contact support if code fails.
Live Casino may be restricted in jurisdiction, due to technical issues, or account status.
Check bandwidth, device capability, and browser compatibility; refresh if issues persist.
Use contact form, live chat, or email to describe the glitch in detail to support.
Check your connection, clear browser/app cache, or try an alternate browser/device.
Supported browsers are listed in terms; update browser and plugins as required.
Visit official plugin websites to download the latest updates; casinos offer browser compatibility notes.
Close unused apps, clear cache, and check internet speed; contact support if slow speed persists.
Technical support is accessible via live chat, support email, or helpdesk contact form.
