How to contact the casino support service?
The primary contact methods for CapitanBet Casino support include live chat and email, which offer direct communication with support agents for rapid assistance.
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What contact methods are available for customers?
Live chat, email support, and social media platforms including Facebook and Twitter.
Casino website
https://captains.bet/
Gaming license
Licensed under Curacao eGaming authority.
Casino headquarters location
13, Andrea Kalvou, Petrou & Pavlou, 3085, Limassol, Cyprus
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, a live chat feature is available 24/7 with typically quick response times within seconds or a few minutes.
Is there a contact form on the website?
Yes, a contact form is available on the website to send detailed inquiries to the support team.
Technical support email
VIP support email
No specific VIP email verified; typically addressed via main support channels.
Complaints email
No separate complaints email verified; general support email used.
Finance department email
No financial department email publicly verified; financial inquiries handled via [email protected].
Security service email
No specific security email publicly available; security issues likely handled via main support.
Support hotline phone number
No phone support number publicly verified for CapitanBet.
VIP line for premium customers
No dedicated VIP phone line verified.
Separate complaint line
No dedicated complaint phone line verified.
Technical support
Technical support is available through live chat and email.
Financial department
Financial queries are managed through customer support email and live chat.
Security service
Security-related concerns can be reported via the main customer support channels.
Telegram support account
No official Telegram support account verified.
WhatsApp support account
No official WhatsApp support account verified.
Viber support account
No official Viber support account verified.
WeChat support account
No official WeChat support account verified.
Facebook page
No direct URL found; social media presence on Facebook exists but URL not specifically confirmed.
Instagram page
https://www.instagram.com/capitanbett/
Twitter/X page
Inquiries suggest Twitter presence but no direct verified URL found.
LinkedIn page
No official LinkedIn company page verified.
YouTube channel
No official YouTube channel verified.
Telegram channel
No official Telegram channel verified.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No evidence of video call consultant support.
Is there a ticket system (helpdesk)?
Yes, support inquiries via contact form and email serve as a ticket system.
Is there a mobile app with support chat?
No official mobile app with built-in support chat confirmed.
Are push notifications supported?
No verified information on push notification support for communications.
Is SMS support available?
No confirmed SMS support channel.
Can I request a callback?
No callback service publicly offered.
Are there forums or communities related to this casino?
No official forums or dedicated community platforms verified.
Is there a mobile app for contacting support?
No dedicated support contact app verified.
Are Zoom/Teams consultations possible?
No support for Zoom or Teams consultations.
Is support available on weekends and holidays?
Support is reportedly available 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Likely English and possibly other regional languages; no explicit language list found.
Service regions
Serves regions where Curacao license is valid; geographical restrictions may apply.
Can I contact support without registration?
Support can be contacted via website contact form and live chat after registration; some functions may require account.
Can I send documents through chat?
Usually document uploads are possible via support email or contact form attachments; live chat typically limited.
Privacy policy link
Available on casino website, usually at footer section.
Terms of service link
Available on casino website, usually at footer section.
What to do if I forgot my account password?
Use the password recovery feature on the login page by providing registered email or phone number to receive recovery instructions.
How to restore access to a blocked account?
Contact support via live chat or email with identification details to request account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, policy violations, or security concerns.
How to change profile information?
Submit a request to customer support for verification before updating profile details.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and follow their recommendations, including password changes.
How to set up two-factor authentication?
Generally done via account security settings if supported; no verified info if CapitanBet offers 2FA.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking mobile network, phone settings, or contact support for assistance.
How to delete my casino account?
Account deletion requests typically require contacting support and undergoing verification.
What to do if I can't log into my account?
Use password reset or contact support for troubleshooting login issues.
How to check account login history?
Usually accessible within account security settings or by request to customer support.
Why is document verification required?
To comply with KYC and AML regulations ensuring player identity and preventing fraud.
What documents are needed for verification?
Government-issued ID or passport, proof of address such as utility bill or bank statement.
How long does document verification take?
Usually processed within a few hours to up to 24-48 hours depending on workload.
What to do if documents are rejected?
Resubmit clear, valid documents meeting requirements and contact support for guidance.
How to upload documents for verification?
Upload documents via account verification section or send via support email/contact form.
Why does my account require additional verification?
May be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent abuse and comply with terms.
How to report suspicious activity?
Contact customer support immediately with detailed information.
What to do if I lose access to my email?
Contact support with alternative identification to update email or regain access.
How to change phone number in my account?
Submit a request to support with proof of identity for phone number update.
Why are my account functions limited?
Limitations may be due to verification status, responsible gaming controls, or policy enforcement.
How to set deposit limits?
Deposit limits can usually be set in responsible gaming or account settings, or by request to support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access temporarily; activated via account settings or support.
How to temporarily freeze my account?
Request account freeze through customer support specifying period or conditions.
What to do if I suspect fraud?
Report immediately to support with evidence; follow their investigation procedures.
Why is my deposit not going through?
Could be due to payment method issues, verification status, or technical problems; contact support.
How long does withdrawal processing take?
Usually within a few hours up to 2 business days depending on withdrawal method.
What fees are charged for transactions?
Most deposits and withdrawals are free but check terms for specific method charges.
Why was my withdrawal request declined?
Possible reasons include document verification pending, insufficient funds, or policy violations.
What deposit methods are available?
Includes credit/debit cards, e-wallets, bank transfers, cryptocurrencies (Bitcoin, Ethereum), and local options like Mpesa, Airtel.
What are the minimum and maximum deposit amounts?
Minimum deposit typically around $5; maximum varies by method.
Minimum deposit amount
$5 or equivalent in supported currencies.
Maximum deposit amount
Varies by payment provider; not specifically capped publicly.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation before processing completes.
Why is my withdrawal taking so long to process?
Delays may be due to verification, banking procedures, or system issues.
Can I withdraw to a different card?
Generally, withdrawals must go to the original deposit method; contact support for exceptions.
What to do if money was debited but not credited?
Report to support with transaction details for investigation.
How to check the status of a financial transaction?
Use account transaction history or contact support for updates.
Why are financial operations blocked?
Could be due to account verification issues, suspicious activity, or compliance checks.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and sometimes proof of source of funds.
Are there withdrawal limits?
Yes, limits apply per transaction and per time period, subject to casino rules.
How do refunds work?
Refunds processed via original payment method after review; timelines vary.
What to do with failed payments?
Contact support with payment reference to resolve.
Can I change the withdrawal method?
Usually no, unless with support authorization.
Why is proof of funds source required?
To comply with AML laws and verify legitimate origin of funds.
How to get a financial transaction statement?
Request statement from support or download via account.
What to do if a payment is stuck?
Contact support to investigate and resolve.
What currencies does the casino accept?
Multiple currencies including USD, EUR, KES (Kenyan Shilling), cryptocurrencies.
Is there currency conversion?
Currency conversion is supported as needed, often with applicable rates.
How do cryptocurrency payments work?
Deposit and withdraw using cryptocurrencies with blockchain confirmation times; follow casino instructions.
What to do with payment system errors?
Report errors to support with details for resolution.
Can I return an erroneous deposit?
Contact support immediately to arrange return if deposit was made in error.
Why won't the game load?
Troubleshoot internet connection, browser compatibility, or clear cache; contact support if persistent.
What to do when there's a game crash?
Refresh game or browser; report to support if issue reoccurs.
How to report a game error?
Use support contact form or live chat with detailed description.
Why did my winnings disappear after a crash?
Report to support promptly for investigation and possible restoration.
Game sound not working - what to do?
Check device volume settings and browser permissions; reload game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, and ensure stable internet; contact support if unresolved.
Why isn't my bet being counted?
Verify bet confirmation; contact support if issue persists.
How to check game round results?
Most games show results at end of round or via game history feature.
What to do if the game is not responding?
Reload the game or browser; contact support for assistance.
Why are some games unavailable?
Geographic restrictions or maintenance may limit availability.
How to clear cache for better game performance?
Clear browser cache and cookies through settings menu.
Problems with game display on mobile device?
Update app or browser, check device compatibility, and contact support if issues continue.
What to do if bonus didn't activate?
Review bonus terms; contact support with details to resolve.
How to check bonus wagering requirements?
Bonus info accessible in promotions section orAccount; support can clarify.
Why aren't bonus points being credited?
Confirm eligibility criteria met and report issue to support.
How to participate in tournaments and promotions?
Follow casino promotions page instructions and register where required.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for help.
Why is Live Casino unavailable?
Possible technical issues, maintenance, or geographic restrictions.
Problems with video streaming in live games?
Check internet speed, browser settings; report to support if unresolved.
How to report a technical glitch?
Contact support via live chat or email with detailed issue description.
What to do if the website won't load?
Check internet connection, try different browser or device, or report to support.
Browser compatibility issues?
Use recommended browsers and update to latest versions.
How to update Flash Player or other plugins?
Flash is largely deprecated; ensure browser is updated and enable required permissions.
What to do with slow website loading?
Clear cache, close unnecessary tabs/apps, check internet speed.
How to get technical support for games?
Contact support via live chat or email for game-specific assistance.