You can contact Captain Cooks Casino support primarily via live chat available 24/7 and by email at [email protected], which is responded to usually within a day. Phone support is also available with dedicated numbers for Canada, the UK, Denmark, Germany, and international callers.
Live chat, email, phone support (multiple country numbers).
https://captaincooks.casino/en
Captain Cooks Casino was established in the year 2000.
The casino operates under a license associated with Casino Rewards, which is typically licensed by the Malta Gaming Authority and/or other respected jurisdictions common to Casino Rewards brands.
The headquarters are located in London, Greater London, United Kingdom.
Licensed under jurisdictions applicable to Casino Rewards group, commonly Malta Gaming Authority and/or UK Gambling Commission (exact current main license not explicitly stated).
Yes, there is a live chat on the website available 24/7, with responses typically almost immediate or within a few minutes.
There is a Contact Us page on the website that includes support options, typically featuring a contact form or direct email submission.
No specific VIP support email publicly listed; general support email can be used.
No distinct complaints email publicly listed; use general support email or escalations via [email protected].
No dedicated finance email publicly listed; financial inquiries are generally handled via the main support email.
No separate security service email publicly available; security concerns can be reported via [email protected].
1 888 228 3418 (Canada), with additional country-specific numbers including 0800 014 8108 (UK), +8088 4574 (Denmark), 0800 724 4572 (Germany), and 1 888 408 1689 (International).
No dedicated VIP phone line publicly available.
No separate complaint phone line publicly available.
Technical support is available 24/7 via live chat and email.
Reachable through general support contacts; no separate direct line publicized.
Addressed through main support channels; no distinct public contact.
Not available publicly.
Not available.
Not available.
Not available.
No official Facebook page clearly affiliated with the casino; social media presence is minimal or unofficial.
No verified official Instagram page found.
No verified official Twitter/X account found.
No public LinkedIn company page.
No official YouTube channel publicly available.
Not available.
None publicly available.
No public information on video call support availability.
There is a support ticket system accessible via the contact form or email.
No dedicated mobile app reported; website is mobile-optimized with live chat support.
No information found about push notification support.
SMS support is not offered.
No public information on callback service availability.
No official forums or communities directly associated.
No separate app specifically for contacting support.
No evidence of Zoom/Teams consultation support.
Support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily; other languages not specifically stated.
Serves players primarily in Canada, UK, and various European countries.
Typically, contacting support requires registration for account-related queries; general inquiries might be possible.
Document upload capability through live chat is not explicitly stated but is common for verification processes.
https://captaincooks.casino/en/privacy-policy
https://captaincooks.casino/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive reset instructions via registered email.
Contact customer support with verification documents to resolve account blocks.
Common reasons include violating terms, suspicious activity, or incomplete verification.
Profile updates can be done through the user account settings or by contacting support.
Immediately contact customer support to secure and investigate the account.
No specific 2FA setup information found; generally, casinos use email or SMS verification.
Issues may arise from carrier problems or incorrect phone number; contact support to resolve.
Request account deletion through support, following verification procedures.
Use password recovery or contact support for assistance.
Not typically available directly; support can provide this on request.
For identity confirmation, fraud prevention, and regulatory compliance.
Typically, government-issued ID, proof of address, and payment method proof.
Usually between 24 to 72 hours depending on workload.
Resubmit correct, clear documents or contact support for clarification.
Upload via account verification section or send to support email as instructed.
Triggered by large transactions, suspicious behavior, or regulatory requirements.
Most online casinos restrict players to one account per person.
Contact security or support immediately via provided channels.
Inform support with alternative verification to update account email.
Update profile settings or contact support for assistance.
Due to pending verification, breaches of terms, or security concerns.
Settable via account responsible gaming settings or support.
A responsible gaming tool allowing players to exclude themselves for a chosen time via account settings or support.
Request temporary suspension through customer support.
Report immediately to support with all relevant information.
Possible reasons include payment method issues, restrictions, or account verification pending.
Withdrawals typically process within 24 to 72 hours.
Most casinos do not charge fees; user’s bank or payment provider may.
Common reasons are incomplete verification, breach of terms, or insufficient funds.
Credit/debit cards, e-wallets, bank transfers, and prepaid cards.
Varies, but minimum around $5; maximum depends on payment method.
Typically $5.
Limits vary by payment method and player status.
Contact support immediately as some withdrawals cannot be reversed once processed.
Verification delays, high volume, or payment provider issues.
Usually withdrawals must be made to the originally used deposit method for AML compliance.
Contact support with transaction details for investigation.
Through account transaction history or support inquiry.
Often due to verification issues, account restrictions, or security concerns.
Additional ID proof, source of funds documentation may be required.
Yes, limits apply based on account level and jurisdiction.
Refunds are processed back to the original payment method and may take a few days.
Verify payment details and contact support for assistance.
Typically no; withdrawals must go to the original deposit source.
Regulatory requirement to prevent money laundering and fraud.
Request via support or download from account if available.
Contact support with full transaction details for resolution.
Major currencies like CAD, USD, GBP, EUR.
Yes, automatic conversion at competitive rates, fees may apply.
No confirmed info on crypto payments for Captain Cooks Casino.
Report to support with error details for troubleshooting.
Contact support to request reversal of mistaken deposits.
Could be browser issues, device problems, or server downtime.
Refresh the game or browser, and report persistent issues to support.
Use live chat or email support with detailed information.
Report immediately to support; sometimes session data recovery is possible.
Check device volume and game settings; reload game if needed.
Clear cache, use updated browser, or try a different device.
Could be connection issues or game malfunction; report to support.
Results are shown in-game history or session logs.
Refresh page or contact support if issue persists.
Geographic restrictions or software provider updates.
Clear browser cache and cookies or app cache if applicable.
Try another browser or device, update mobile OS, or reinstall app if available.
Contact support with bonus details for resolution.
Bonus terms displayed on promotions page or account section.
Verify eligibility and contact support if points are missing.
Register on website and follow promotion rules.
Check code validity, terms, and contact support for assistance.
Could be server issues or regional restrictions.
Check internet connection and device compatibility.
Contact support immediately with detailed description.
Clear cache, try a different browser, or check internet connection.
Use supported browsers like Chrome, Firefox, or Edge.
Most games use HTML5; update browser instead for compatibility.
Clear cache, reduce open tabs, or switch internet networks.
Use live chat or email support for game-related technical help.
