Caribic Casino provides customer support primarily through a 24/7 live chat interface, allowing players to get fast assistance. Support is also available via email and an online contact form for additional inquiries and issues.
Live chat, email, online contact form.
caribiccasino.com
Specific launch date not publicly verified. Generally, online casinos launch dates are provided on their website or official communications.
Caribic Casino holds gaming licenses from Malta Gaming Authority, Curacao eGaming, and the UK Gambling Commission.
Official physical headquarters information is not specifically verified for Caribic Casino.
Licensed under Malta, Curacao, and the United Kingdom jurisdictions.
Yes, Caribic Casino features live chat support available 24 hours a day, 7 days a week with typical response times of just a few minutes.
Yes, there is an online contact form available on the Caribic Casino website for customer inquiries.
Specific technical support email not publicly specified; generally, casinos provide a dedicated support email accessible via the contact page.
No verified specific VIP support email found for Caribic Casino; VIP customers typically contact support through dedicated live chat or personalized email addresses.
Not publicly specified; complaints are usually handled via general support email or contact form.
No public direct finance department email is provided; financial inquiries typically go through the standard support email.
No specific security email publicly available; security-related issues are usually reported through the casino’s main support channels.
Caribic Casino does not list a public phone support number.
Not specified publicly; casinos often provide VIP hotline contact internally.
No dedicated complaint phone line publicly available.
Available via live chat and email, with 24/7 accessibility to assist players with technical issues.
Contact through customer support channels for deposit, withdrawal, and billing questions.
Report security issues via main customer support; no direct dedicated email or phone.
No official Telegram support account found for Caribic Casino.
Not publicly available.
Not publicly available.
Not publicly available.
No confirmed official Facebook page known.
Not publicly confirmed.
Not publicly confirmed.
Not publicly confirmed.
Not publicly confirmed.
Not publicly available.
Not publicly available.
No verified video call support is provided.
Yes, typical online casinos including Caribic Casino provide a ticket system accessible through their support or contact page.
The casino is accessible via mobile web with live chat support; no specific dedicated mobile app confirmed.
Not publicly specified.
SMS support is generally not standard; Caribic Casino does not advertise SMS support.
No public callback service available.
No official forums or community platforms provided by Caribic Casino.
No dedicated support-only mobile app is available.
No video consultation platforms such as Zoom or Teams are supported.
Yes, support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
Customer support is available in English, German, Slovak, and Czech.
The casino serves multiple regions but excludes players from the US, Denmark, France, Romania, and Spain.
Usually, support requires account registration for full assistance, though some general inquiries may be possible without registration.
Document upload via live chat is generally supported for verification purposes.
Usually located at the bottom of the official website caribiccasino.com/privacy-policy
Usually located at the bottom of the official website caribiccasino.com/terms-of-service
Use the “Forgot Password” feature available on the login page to receive a password reset link via email.
Contact customer support with identity verification documents to request account restoration.
Common reasons include suspected fraud, violating terms of service, or security concerns.
Update personal details through the account settings page or request via customer support.
Immediately contact customer support and change your password; enable two-factor authentication.
Enable this in your account security settings if the feature is offered, following provided instructions.
Troubleshoot by checking phone number accuracy, network issues, or contact support for assistance.
Submit a support request for account closure or deletion; follow casino policies on data removal.
Use password recovery options or contact support to resolve login issues.
Check security or account settings if available, or request login history from support.
Verification is required for identity confirmation, anti-fraud measures, and compliance with regulations.
Typically government-issued ID, proof of address, and payment method documents.
Verification usually takes from a few hours up to 48 hours depending on workload.
Submit clearer or alternative documents and contact support for guidance.
Upload via secure upload portals in your account or through support chat/email.
Additional checks may be needed for large transactions or suspicious activity.
Multiple accounts are generally prohibited by casino terms of service.
Contact customer support immediately with details of the suspicious behavior.
Notify support and verify identity to update the email on your account.
Update phone number in account management or with assistance from support team.
Account restrictions can result from pending verification or compliance checks.
Use responsible gambling tools available in account settings to set limits.
Self-exclusion allows players to block access for a set period to manage gambling behavior; can be activated in account settings or via support.
Contact support to request a temporary account freeze.
Report the issue immediately to customer support for investigation.
Troubleshoot payment methods, check account status, or contact support for help.
Withdrawals typically take 3-7 days depending on method.
Most casinos do not charge fees; however, some payment methods may have fees assessed by the provider.
Common reasons include incomplete verification, suspicious activity, or exceeding limits.
Caribic Casino supports deposits via credit/debit cards, e-wallets, bank transfers, and prepaid cards.
Varies by payment method; usually starts from $10 or equivalent.
Approximately $10.
Varies by method and user status; commonly a few thousand dollars per transaction.
Contact support immediately; cancellations depend on processing status.
Withdrawals can be delayed due to verification, banking processes, or system issues.
Withdrawals are generally processed through the original deposit method only.
Contact support with transaction details to resolve payment issues.
Monitor your account transaction history or contact support.
Blocks may be due to security checks, incomplete verification, or policy violations.
Additional proof of funds and identity may be required.
Yes, casinos impose withdrawal limits for security and regulatory compliance.
Refunds are processed through the original payment method after review.
Contact support to troubleshoot and retry the transaction.
Usually no; withdrawals must go to the deposited payment channel.
To comply with anti-money laundering regulations and verify transaction legitimacy.
Request via customer support or download from account transaction history.
Contact support with payment details for investigation.
Caribic Casino supports multiple currencies; exact list not publicly detailed.
Currency conversion is available, typically at standard exchange rates.
Not specifically detailed; generally, casinos accept crypto through wallet deposits and follow typical blockchain verification.
Contact support to resolve payment gateway errors.
Contact support promptly to request an erroneous deposit refund.
Troubleshoot browser, internet connection, or clear cache.
Report issue to support; refresh or restart the game.
Use live chat or email to notify support.
Contact support for investigation; systems retain game data for resolution.
Check device sound settings and browser permissions.
Clear cache, reduce browser tabs, or try a different device.
Confirm bet placement and game status; consult support for discrepancies.
Live games provide round history; online slots display recent results in the game lobby.
Reload game or contact support.
Game restrictions by region or licensing may apply.
Clear browser cache and cookies regularly.
Ensure browser compatibility and update software.
Contact support with bonus code and account details.
Review terms and conditions on the promotions page.
Check eligibility and wagering status; contact support if delayed.
Register on the promotions page or participate automatically.
Verify code validity and expiry; contact support.
Live casino may be region-blocked or maintenance mode.
Check internet speed and device compatibility.
Use live chat or email to report immediately.
Check internet, clear cache, or try another browser.
Use recommended browsers and update regularly.
Most games are now HTML5; update plugins only if required.
Clear cache, check connection, or contact support.
Use live chat or email support channels for assistance.
