How to contact the casino support service?
You can contact Cashpot Casino support primarily via email for assistance and queries. Additionally, there is an option to request a callback from the casino support team.
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What contact methods are available for customers?
Email, callback request, and a contact form on the website.
Casino website
https://www.cashpotcasino.com/en
Casino launch date
Specific launch date information for Cashpot Casino is not publicly available; generally, online casinos state their launch date on their website or in their company information.
Gaming license
Cashpot Casino is licensed by Romanian authorities, as indicated by references to compliance with Romanian legal requirements and Romanian gambling regulations.
Casino headquarters location
The precise physical location of Cashpot Casino's headquarters is not publicly disclosed; typically, casinos list headquarters locations on their official website or corporate documents.
License jurisdiction
Romania
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is no verified information confirming the presence of a live chat service on Cashpot Casino's site. Many online casinos include 24/7 live chat, but for Cashpot, customers primarily rely on email and callback support.
Is there a contact form on the website?
Yes, a contact form is available on the Cashpot website, allowing customers to submit inquiries directly.
Technical support email
VIP support email
There is no specific Verified VIP support email publicly available.
Complaints email
Finance department email
There is no publicly specified email address dedicated exclusively to finance inquiries.
Security service email
There is no publicly available direct email for the security service.
Support hotline phone number
No official publicly listed phone number specifically for customer support is confirmed.
VIP line for premium customers
No dedicated VIP phone line information is publicly available.
Separate complaint line
No dedicated complaints phone line is publicly listed.
Technical support
Technical support is available through email communication ([email protected]) and possibly through the contact form on the website.
Financial department
Contact through general support email or contact form; no direct finance department email is publicly specified.
Security service
No specific contact details for security services are publicly available.
Telegram support account
Not publicly available.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
No verified official Facebook page URL is available.
Instagram page
No verified official Instagram account URL is available.
Twitter/X page
No official Twitter or X account URL is publicly confirmed.
LinkedIn page
No official LinkedIn page is publicly confirmed.
YouTube channel
No official YouTube channel URL is publicly listed.
Telegram channel
Not publicly available.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
There is no information confirming video call support availability.
Is there a ticket system (helpdesk)?
The availability of a ticket system is not confirmed; contact form and email support suggest standard helpdesk practices.
Is there a mobile app with support chat?
Cashpot Casino has a mobile app available, but it is not confirmed if it features support chat functionality inside.
Are push notifications supported?
Push notification support is typical in casino apps but not explicitly confirmed for Cashpot.
Is SMS support available?
No confirmed SMS support channel.
Can I request a callback?
Yes, there is a callback request option mentioned for customer support.
Are there forums or communities related to this casino?
There are no official forums or community platforms publicly linked.
Is there a mobile app for contacting support?
The app exists but no explicit info about dedicated support contact inside the app.
Are Zoom/Teams consultations possible?
No indication that formal video consultations with platforms like Zoom or Teams are offered.
Is support available on weekends and holidays?
The exact hours are not publicly stated; generally, casino support operates at least during business days with some offering extended hours including weekends.
What are the support service operating hours?
Not specifically disclosed.
Supported languages
Customer support is available in English and Romanian; other European languages may be supported but not explicitly detailed.
Service regions
The casino serves customers primarily in Romania and possibly neighboring regions compliant with its license.
Can I contact support without registration?
Contact via general email or contact form is usually possible without registration for general inquiries.
Can I send documents through chat?
Document upload is supported through the user profile interface for verification, but chat upload is not confirmed.
Privacy policy link
https://cashpot.ro/politica-de-confidentialitate
Terms of service link
https://cashpot.ro/termeni-si-conditii
What to do if I forgot my account password?
Use the password recovery option on the website login page to reset credentials via email or SMS code.
How to restore access to a blocked account?
Contact customer support via email with identification documents to verify your identity and request account restoration.
Why is my account blocked?
Accounts can be blocked due to suspicious activity, failure to verify identity, violation of terms, or multiple accounts.
How to change profile information?
Request personal data changes by sending an email to [email protected] as per their policy.
What to do if I suspect my account has been hacked?
Immediately contact support by email, change your password, and enable additional security if available.
How to set up two-factor authentication?
Not explicitly confirmed; if available, it is usually enabled in account security settings.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, network issues, or contact support to resend codes.
How to delete my casino account?
Contact support via email requesting permanent account closure.
What to do if I can't log into my account?
Verify credentials, use password recovery, and contact support if issues persist.
How to check account login history?
No explicit user-accessible login history feature confirmed; contact support to request it.
Why is document verification required?
Verification is needed to comply with legal KYC requirements and ensure security and responsible gaming.
What documents are needed for verification?
Government-issued ID, proof of address, and potentially proof of payment method.
How long does document verification take?
Verification processes typically take from a few hours up to 48 hours depending on document clarity and volume.
What to do if documents are rejected?
Resubmit clear, legible, and complete documents as per support instructions.
How to upload documents for verification?
Upload via the user profile section under "Documents" or send by email to [email protected].
Why does my account require additional verification?
Additional verification may be triggered by unusual transactions or regulatory requirements.
Can I have multiple accounts?
Most casinos, including Cashpot, prohibit multiple accounts per individual to prevent fraud.
How to report suspicious activity?
Notify the support team via email immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity verification for account recovery and update contact details.
How to change phone number in my account?
Request phone number changes by emailing support with proof of identity.
Why are my account functions limited?
Limits may be due to incomplete verification, self-exclusion, or suspected fraudulent activity.
How to set deposit limits?
Many casinos provide options in account settings to set deposit limits; otherwise, request via support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming feature allowing users to restrict their account access temporarily or permanently by request.
How to temporarily freeze my account?
Contact support to request a temporary freeze as part of responsible gaming measures.
What to do if I suspect fraud?
Report immediately to customer support with detailed information for investigation.
Why is my deposit not going through?
Common reasons include insufficient funds, payment method restrictions, verification issues, or technical errors.
How long does withdrawal processing take?
Withdrawals are usually processed within 12 to 72 hours, depending on verification and method used.
What fees are charged for transactions?
Most casinos do not charge withdrawal fees but may charge fees on certain payment methods; confirm with support.
Why was my withdrawal request declined?
Possible reasons include incomplete verification, bonus abuse, suspicious activity, or incorrect banking information.
What deposit methods are available?
Common deposit options include credit/debit cards, e-wallets, bank transfers, and prepaid cards, although specific methods at Cashpot are not listed.
What are the minimum and maximum deposit amounts?
General industry minimum deposits start around €10; exact Cashpot limits are not publicly detailed.
Minimum deposit amount
Not specifically disclosed.
Maximum deposit amount
Not specifically disclosed.
How to cancel a withdrawal request?
Withdrawal cancellation may be possible by contacting support immediately before processing completes.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment provider issues, or internal processing backlogs.
Can I withdraw to a different card?
Usually withdrawals must go to the original deposit method; different withdrawals require prior approval.
What to do if money was debited but not credited?
Contact support immediately with transaction details to resolve the issue.
How to check the status of a financial transaction?
Use account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks can occur due to pending verification, suspicious activity, or regulatory compliance checks.
What documents are needed for large withdrawals?
Typically, proof of ID, proof of address, proof of source of funds, and sometimes bank statements.
Are there withdrawal limits?
Yes, withdrawal limits usually apply on daily, weekly, or monthly bases depending on casino policy.
How do refunds work?
Refunds on deposits or bets are processed according to casino policy; contact support for assistance.
What to do with failed payments?
Retry with another method or contact customer support for help.
Can I change the withdrawal method?
Generally, withdrawal methods cannot be changed after request is made, unless with approval from support.
Why is proof of funds source required?
Proof of funds is required to comply with anti-money laundering regulations and ensure legitimacy of funds.
How to get a financial transaction statement?
Request transaction statements via customer support or from the account interface if available.
What to do if a payment is stuck?
Contact support with payment details to investigate and resolve.
What currencies does the casino accept?
Specific currency list is not published; usually includes EUR and local currency.
Is there currency conversion?
Currency conversion may be supported depending on deposit method; rates and fees depend on payment provider.
How do cryptocurrency payments work?
No confirmed information on cryptocurrency payment acceptance.
What to do with payment system errors?
Contact support immediately with detailed information for troubleshooting.
Can I return an erroneous deposit?
Request a refund via support explaining the erroneous deposit circumstances.
Why won't the game load?
Possible causes include browser issues, internet connection, outdated software, or server problems.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if issue persists.
How to report a game error?
Contact customer support with detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately to investigate and resolve any discrepancies.
Game sound not working - what to do?
Check device volume, browser permissions, and game settings; reload if needed.
Game lagging or freezing - how to fix?
Close unnecessary applications, check internet speed, clear cache, and restart device.
Why isn't my bet being counted?
Verify bet rules, minimum bet amounts, and contact support for confirmation.
How to check game round results?
Results are typically displayed after round completion; missing results should be reported to support.
What to do if the game is not responding?
Reload the page, try another device, or contact support.
Why are some games unavailable?
Restrictions due to licensing, geographic location, or technical maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure app or browser is updated; try reinstalling the app or using a different browser.
What to do if bonus didn't activate?
Contact support with bonus details for resolution.
How to check bonus wagering requirements?
Information is available in the bonus terms and conditions on the casino website.
Why aren't bonus points being credited?
May be due to unmet terms; contact support to check account status.
How to participate in tournaments and promotions?
Register for promotions per website instructions; check terms for eligibility.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support if issues persist.
Why is Live Casino unavailable?
Possible reasons include location restrictions, technical maintenance, or lack of funds.
Problems with video streaming in live games?
Check internet connection, device compatibility, or report issue to support.
How to report a technical glitch?
Contact support with detailed description and steps to replicate.
What to do if the website won't load?
Clear cache, try another browser or device, check internet connection, or contact support.
Browser compatibility issues?
Use recommended browsers and update them to the latest version.
How to update Flash Player or other plugins?
Flash is obsolete; use HTML5-compatible browsers and keep software updated.
What to do with slow website loading?
Clear cache, disable extensions, use a faster network, or try off-peak hours.
How to get technical support for games?
Contact casino support via email or contact form for game-related technical issues.