How to contact the casino support service?
Donbet Casino support can be contacted primarily through 24/7 live chat on their website for instant assistance and via email for detailed inquiries.
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What contact methods are available for customers?
Live chat, email support, no phone support listed.
Casino website
https://donbet.com/en
Casino launch date
Donbet Casino was launched in 2023.
Gaming license
Donbet Casino operates under a license issued by the Curaçao Gaming Control Board, license number OGL/2024/1798/1048.
Casino headquarters location
Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao.
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 with an average response time that may vary; generally considered responsive though some users report occasional slower replies.
Is there a contact form on the website?
No specific information about a dedicated contact form is available; contact is mainly via live chat and email.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP players may get dedicated managers via general support channels.
Complaints email
No dedicated complaints email available; issues can be addressed through [email protected].
Finance department email
No separate finance department email is publicly provided; financial inquiries likely go through main support email.
Security service email
No public security-specific email is listed.
Support hotline phone number
No customer support phone number available.
VIP line for premium customers
No dedicated VIP support phone line.
Separate complaint line
No dedicated complaint phone line.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact through main support email; no separate finance contacts found.
Security service
No direct security contact information available; raised issues managed through support.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
Not specified.
Instagram page
Not specified.
Twitter/X page
Not specified.
LinkedIn page
Not specified.
YouTube channel
Not specified.
Telegram channel
Not specified.
Discord server
Not specified.
Are there video calls with consultants?
No video call support reported.
Is there a ticket system (helpdesk)?
No explicit ticket system reported; support mainly live chat and email based.
Is there a mobile app with support chat?
No dedicated mobile app; mobile site is optimized and supports live chat.
Are push notifications supported?
No information about push notifications.
Is SMS support available?
No SMS support available.
Can I request a callback?
No callback service available.
Are there forums or communities related to this casino?
No official forums or communities found.
Is there a mobile app for contacting support?
No dedicated mobile app exists; support via mobile browser.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
Supported languages
English, Spanish, Russian, German, Portuguese, French, Finnish, Italian, Swedish, and others.
Service regions
Global, including UK players and others, with multi-currency and multi-language support.
Can I contact support without registration?
Generally, yes, as live chat is accessible from the website without needing to log in.
Can I send documents through chat?
Not specifically reported; usually documents are uploaded via secure account portals or email.
Privacy policy link
https://donbet.com/en/privacy
Terms of service link
https://donbet.com/en/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset via email.
How to restore access to a blocked account?
Contact customer support through live chat or email for assistance with account restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failure, breach of terms, or self-exclusion.
How to change profile information?
Profile changes are made through the account settings on the website or by contacting support if restricted.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and follow their security protocols.
How to set up two-factor authentication?
No specific info on 2FA setup; generally, enable through account security settings if available.
Why am I not receiving SMS confirmation codes?
Possible issues with carrier or phone settings; verify phone number and contact support if persistent.
How to delete my casino account?
Typically requires contacting support to process account deletion per regulatory and KYC rules.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support for help.
How to check account login history?
Often accessible via account security or activity logs within the user profile, if provided.
Why is document verification required?
To comply with KYC regulations and ensure player identity and fraud prevention.
What documents are needed for verification?
Government-issued ID, proof of address, and possibly payment method verification.
How long does document verification take?
Usually between 24 hours to a few days depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clearer or updated documents following instructions from support.
How to upload documents for verification?
Typically via the account dashboard or by email as instructed by support.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Usually not allowed under terms to prevent fraud and bonus abuse.
How to report suspicious activity?
Contact support immediately via live chat or email and provide details.
What to do if I lose access to my email?
Contact support verification department to recover account with alternate verification.
How to change phone number in my account?
Update in profile settings or request support assistance for secure changes.
Why are my account functions limited?
Could be due to verification status, bonus restrictions, or compliance reviews.
How to set deposit limits?
Settable via responsible gaming settings or by request through support.
What is self-exclusion and how to activate it?
Temporary or permanent pause on gambling activity to promote responsible play; activated via account settings or support.
How to temporarily freeze my account?
Request a pause or freeze via support or self-exclusion tools.
What to do if I suspect fraud?
Report to support immediately and follow security advice.
Why is my deposit not going through?
Possible technical or verification issue; check payment details or contact support.
How long does withdrawal processing take?
Typically up to 24-72 hours depending on method.
What fees are charged for transactions?
Usually no fees charged by casino; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons include verification issues, bonus terms not met, or suspicious activity.
What deposit methods are available?
Credit/debit cards, e-wallets (Skrill, Neteller), bank transfers, cryptocurrencies (Bitcoin, Ethereum, Litecoin, and others).
What are the minimum and maximum deposit amounts?
Minimum deposits generally start around €10; maximum varies by method and regulatory limits.
Minimum deposit amount
Approximately €10
Maximum deposit amount
Up to €15,000 monthly withdrawal limit; deposit maximum varies by payment method and account status.
How to cancel a withdrawal request?
Contact customer support as soon as possible; cancellation depends on withdrawal processing stage.
Why is my withdrawal taking so long to process?
Verification delays, high volume, or payment provider processing time.
Can I withdraw to a different card?
Withdrawals must typically go to the original deposit method per AML regulations.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through your account transaction history or by contacting support.
Why are financial operations blocked?
Often due to pending verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, including weekly and monthly limits (e.g., €7,500 weekly and €15,000 monthly).
How do refunds work?
Refunds are subject to casino policies and transaction status; processed through support.
What to do with failed payments?
Check payment details, contact payment provider or casino support.
Can I change the withdrawal method?
Usually no, withdrawals follow the deposit method for security reasons.
Why is proof of funds source required?
Regulatory compliance to prevent money laundering and fraud.
How to get a financial transaction statement?
Request from support or download from account statements section if available.
What to do if a payment is stuck?
Contact support with payment details for resolution.
What currencies does the casino accept?
EUR, GBP, USD, and multiple cryptocurrencies.
Is there currency conversion?
Yes, conversion available depending on currency used.
How do cryptocurrency payments work?
Deposits and withdrawals via supported cryptocurrencies offer secure, speedy transactions.
What to do with payment system errors?
Verify payment details, try different method, or contact support.
Can I return an erroneous deposit?
Contact support immediately to rectify errors.
Why won't the game load?
Clear cache, check internet connection, disable VPN, or try another browser.
What to do when there's a game crash?
Refresh browser, restart device, or contact support if issue persists.
How to report a game error?
Contact support with game details and error description.
Why did my winnings disappear after a crash?
Contact support to investigate technical issues related to game session.
Game sound not working - what to do?
Check device volume, browser settings, and game sound options.
Game lagging or freezing - how to fix?
Reduce background apps, clear cache, check internet speed.
Why isn't my bet being counted?
Verify bet placement, min/max bet rules, or contact support.
How to check game round results?
Results usually displayed after round; request support if unclear.
What to do if the game is not responding?
Refresh or restart game/device; contact support if unresponsive.
Why are some games unavailable?
Regional restrictions, licensing limitations, or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Check browser compatibility, update browser, or try different device.
What to do if bonus didn't activate?
Confirm eligibility, check promo codes, contact support if not credited.
How to check bonus wagering requirements?
Found in the bonus terms and conditions section.
Why aren't bonus points being credited?
Review promo conditions, expiration, or contact support.
How to participate in tournaments and promotions?
Register for promos on website and follow instructions.
What to do if promo code doesn't work?
Verify code validity, terms, and contact support for help.
Why is Live Casino unavailable?
Regional restrictions, maintenance, or connectivity issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or contact support.
How to report a technical glitch?
Contact support immediately with detailed description.
What to do if the website won't load?
Check internet connection, clear cache, or try another browser.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, Edge; update to latest version.
How to update Flash Player or other plugins?
Flash is largely deprecated; update browsers and plugins as instructed.
What to do with slow website loading?
Clear cache, check connection, avoid VPNs, contact support if persistent.
How to get technical support for games?
Access live chat or email support with game-related issues.