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How to contact the casino support service?

You can contact Gambino Slots Casino support primarily via email and a contact form available on their website. There is no live chat or phone support, but responses are available typically within a few hours.

What contact methods are available for customers?

Email, contact form, social media DMs via Facebook, Twitter, Instagram.

Casino website

https://www.gambinoslot.com

Casino launch date

2015

Gaming license

Gambino Slots operates as a social casino and does not have a traditional gambling license because it does not offer real money gambling.

Casino headquarters location

Headquarters location is not explicitly detailed but the operator is Spiral Interactive Ltd, an Israeli company.

License jurisdiction

Due to its social casino status, Gambino Slots is not licensed under typical gambling jurisdictions.

Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?

There is no live chat available on the Gambino Slots website.

Is there a contact form on the website?

Yes, a contact form is available on the website, typically found at the bottom of the homepage.

Technical support email
VIP support email

No VIP-specific email address is publicly available.

Complaints email

No dedicated complaints email is available; use the general support email or contact form.

Finance department email

No specific finance department email is published.

Security service email

No separate security contact email is provided.

Support hotline phone number

+972 54 307 9157 (general support phone).

VIP line for premium customers

No dedicated VIP phone line is available.

Separate complaint line

No separate complaints line exists.

Technical support

Technical support is available via email and the contact form, with support agents responding generally in a few hours.

Financial department

Financial queries should be directed to general support as no specific contact is provided.

Security service

Security issues should be reported through the general support email.

Telegram support account

There is no official Telegram support account.

WhatsApp support account

No WhatsApp support is available.

Viber support account

No Viber support is available.

WeChat support account

No WeChat support is offered.

Facebook page

https://www.facebook.com/gambinoslot

Instagram page

https://www.instagram.com/gambinoslots

Twitter/X page

https://twitter.com/gambinoslots

LinkedIn page

No official LinkedIn company page is publicly known.

YouTube channel

No official YouTube channel has been found.

Telegram channel

No official Telegram channel is available.

Discord server

No official Discord server is publicly available.

Are there video calls with consultants?

Video calls with consultants are not available.

Are voice messages supported?

Voice message support through communication channels is not available.

Is there a ticket system (helpdesk)?

A helpdesk ticket system is available via the contact form.

Is there a mobile app with support chat?

The Gambino Slots mobile app exists for iOS and Android but does not feature live chat support.

Are push notifications supported?

Push notifications are supported via the mobile app for updates and promotions.

Is SMS support available?

SMS support is not offered.

Can I request a callback?

Callback service is not available.

Are there forums or communities related to this casino?

There are no official forums, but social media pages serve as community interaction points.

Is there a mobile app for contacting support?

The mobile app supports emailing or using the contact form but no dedicated support app.

Are Zoom/Teams consultations possible?

No video consultation platforms such as Zoom or Teams are supported.

Is support available on weekends and holidays?

Support via email is available 24/7 including weekends and holidays.

What are the support service operating hours?

Support is effectively 24/7 through email and contact forms.

Supported languages

English only.

Service regions

Primarily available to North American players, including the United States and Canada.

Can I contact support without registration?

Yes, support can be contacted without registering an account.

Can I send documents through chat?

Document upload capability through chat is not available; email attachments may be accepted.

Privacy policy link

https://www.gambinoslot.com/privacy-policy/

Terms of service link

No direct link found; usually available on the website footer.

What to do if I forgot my account password?

Use the password recovery option on the login page, typically by providing your registered email.

How to restore access to a blocked account?

Contact support via email with account details for assistance in restoring access.

How to change profile information?

Profile changes can be made in account settings on the website or app.

How to set up two-factor authentication?

No specific information; typically, check account security settings if available.

Why am I not receiving SMS confirmation codes?

SMS confirmations are generally not used; check spam blocking or contact support if needed.

Why is document verification required?

Due to the social casino model, traditional document verification is not applicable.

What documents are needed for verification?

Not applicable for Gambino Slots.

How long does document verification take?

Not applicable.

What to do if documents are rejected?

Not applicable.

How to upload documents for verification?

Not applicable.

Why does my account require additional verification?

Not applicable.

Can I have multiple accounts?

Multiple accounts are generally against terms; consult support for policy details.

How to report suspicious activity?

Report suspicious activity via email to support.

What to do if I lose access to my email?

Contact support to update your account email.

How to change phone number in my account?

Change your phone number in account settings or contact support.

Why are my account functions limited?

May be due to account restrictions, verification pending, or terms violations.

How to set deposit limits?

As a social casino with no real deposits, this is not applicable.

What is self-exclusion and how to activate it?

Typically not offered in social casinos; check support for options.

What to do if I suspect fraud?

Report fraud immediately to support with details.

Why is my deposit not going through?

Gambino Slots operates free-to-play with optional in-app purchases; issues should be directed to support.

How long does withdrawal processing take?

Withdrawals are not applicable; winnings cannot be cashed out.

What fees are charged for transactions?

No transaction fees as no real money gambling is involved.

Why was my withdrawal request declined?

Withdrawals are not available; therefore, not applicable.

What deposit methods are available?

In-app purchases depend on the app store; common methods include credit/debit cards and mobile payment.

What are the minimum and maximum deposit amounts?

Varies by app store purchase; not publicly specified.

Minimum deposit amount

Not specified.

Maximum deposit amount

Not specified.

How to cancel a withdrawal request?

Not applicable.

Why is my withdrawal taking so long to process?

Not applicable.

Can I withdraw to a different card?

Not applicable.

What to do if money was debited but not credited?

Contact support immediately to resolve payment issues.

How to check the status of a financial transaction?

Check app store purchase history or contact support.

Why are financial operations blocked?

Not applicable in a social casino environment.

What documents are needed for large withdrawals?

Not applicable.

Are there withdrawal limits?

Not applicable.

How do refunds work?

Refunds for in-app purchases depend on the app store policies.

What to do with failed payments?

Contact support with payment details for resolution.

Can I change the withdrawal method?

Not applicable.

Why is proof of funds source required?

Not applicable.

How to get a financial transaction statement?

Obtain from app store purchase history if needed.

What to do if a payment is stuck?

Contact support and app store for assistance.

What currencies does the casino accept?

G-Coins are the virtual currency used; in-app purchases are made in your local currency.

Is there currency conversion?

Conversion depends on app store settings; no casino currency conversion.

How do cryptocurrency payments work?

Not supported.

What to do with payment system errors?

Contact app store and casino support.

Can I return an erroneous deposit?

Contact support and app store for possible refund.

Why won't the game load?

Ensure stable internet and device compatibility; clear cache or reinstall app if needed.

What to do when there's a game crash?

Restart the app or device; contact support if persistent.

How to report a game error?

Report via contact form or support email with details.

Why did my winnings disappear after a crash?

Gambino Slots use virtual currencies; winnings are saved in the account, contact support to resolve discrepancies.

Game sound not working - what to do?

Check device volume and app settings, restart app if needed.

Game lagging or freezing - how to fix?

Close background apps, ensure good internet, or reinstall app.

Why isn't my bet being counted?

Check game status and internet connection, report persistent issues to support.

How to check game round results?

Results are displayed after rounds; contact support for disputes.

What to do if the game is not responding?

Restart app or device; contact support if unresolved.

Why are some games unavailable?

May require higher player level or restricted by region.

How to clear cache for better game performance?

Clear app cache via device settings or reinstall the app.

Problems with game display on mobile device?

Update app and device OS; check compatibility.

What to do if bonus didn't activate?

Contact support with details for investigation.

How to check bonus wagering requirements?

Review bonus terms in app or website FAQ.

Why aren't bonus points being credited?

Report issue to support with account and bonus details.

How to participate in tournaments and promotions?

Follow in-app prompts and social media announcements.

What to do if promo code doesn't work?

Verify code validity and expiration; contact support for help.

Why is Live Casino unavailable?

Gambino Slots does not offer real money live casino games.

Problems with video streaming in live games?

Not applicable; live casino is simulated.

How to report a technical glitch?

Use the contact form or support email with detailed info.

What to do if the website won't load?

Check internet connection, clear browser cache, try another browser.

Browser compatibility issues?

Use supported browsers like Chrome, Firefox, or Edge with updated versions.

How to update Flash Player or other plugins?

Not applicable; games use HTML5 technology.

What to do with slow website loading?

Clear cache, check connection, use supported devices.

How to get technical support for games?

Contact support via email or contact form.