How to contact the casino support service?
The primary method to contact High 5 Casino support is through their dedicated email [email protected]. Players can also access a Help Centre on the website for FAQs and additional assistance.
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What contact methods are available for customers?
Email support, FAQ Help Centre on website; no live chat or phone support officially available.
Casino website
https://high5casino.com
Casino launch date
Specific launch date is not publicly verified; generally active since early 2010s as a social casino platform.
Gaming license
High 5 Games, the parent company, previously held various licenses but had a license suspension in Connecticut in 2025 due to regulatory issues; license currently subject to jurisdiction-specific statuses.
Casino headquarters location
251 Little Falls Drive, Wilmington, Delaware 19808, United States
License jurisdiction
High 5 Games had licenses in several US jurisdictions; however, one notable recent suspension was in Connecticut.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
High 5 Casino currently does not offer live chat support on its website.
Is there a contact form on the website?
The website includes a Help Centre with FAQs and an embedded form for support requests.
Technical support email
VIP support email
No specific VIP support email publicly listed; users may use general support email with VIP designation in subject.
Complaints email
No dedicated complaints email publicly listed; use general support email [email protected].
Finance department email
Not specifically published; inquiries likely handled via general support email.
Security service email
Not published.
Support hotline phone number
No official customer support phone number published for general inquiries.
VIP line for premium customers
None publicly available.
Separate complaint line
None publicly available.
Technical support
Provided primarily via email and the Help Centre on the website.
Financial department
Contact through general support email; no dedicated financial contact.
Security service
No direct contact information available to players.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
https://www.facebook.com/High5Casino/
Instagram page
https://www.instagram.com/high5casino/
Twitter/X page
https://twitter.com/high5casino
LinkedIn page
Not publicly confirmed.
YouTube channel
Not publicly confirmed.
Telegram channel
Not available.
Discord server
Available; High 5 Casino has an official Discord community for player engagement.
Are there video calls with consultants?
No video call support option exists.
Is there a ticket system (helpdesk)?
The website features a support request form functioning similarly to a ticket system.
Is there a mobile app with support chat?
The High 5 Casino mobile app exists, but it does not include integrated support chat functionality.
Are push notifications supported?
Push notifications are supported in the mobile app for promotions and updates.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
Yes, an official Discord server and social media pages serve as community platforms.
Is there a mobile app for contacting support?
No dedicated mobile support app; support via email and website form only.
Are Zoom/Teams consultations possible?
No video consultation services such as Zoom or Teams are offered.
Is support available on weekends and holidays?
Support via email and Help Centre is available 24/7, including weekends and holidays.
What are the support service operating hours?
Email support is effectively 24/7; no live chat or phone hours defined.
Supported languages
English primarily; no other languages explicitly supported.
Service regions
Primarily serves players in the United States (excluding some restricted states) and internationally where legally permitted.
Can I contact support without registration?
Yes, email support and FAQs can be accessed without registration.
Can I send documents through chat?
Document upload through chat is not supported; document submission may be possible via email or support form.
Privacy policy link
https://high5casino.com/privacy-policy
Terms of service link
https://high5casino.com/terms-of-use
What to do if I forgot my account password?
Use the password recovery feature on the website login page to receive reset instructions via registered email.
How to restore access to a blocked account?
Contact [email protected] providing account details for review and assistance.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, regulatory compliance, or verification failures.
How to change profile information?
Update profile information through the user account settings page or request changes via support email.
What to do if I suspect my account has been hacked?
Immediately contact support to report unauthorized access and secure your account.
How to set up two-factor authentication?
Two-factor authentication setup instructions are not publicly detailed; general advice is to enable 2FA if available in account settings.
Why am I not receiving SMS confirmation codes?
SMS code issues may relate to carrier problems or wrong phone number; verify details with support.
How to delete my casino account?
Submit a deletion request to support via email; account closure subject to verification and policies.
What to do if I can't log into my account?
Use password reset, clear browser cache, ensure correct credentials, or contact support if problems persist.
How to check account login history?
No public method; request login history from support if needed for security.
Why is document verification required?
Verification is required to comply with KYC regulations and prevent fraud.
What documents are needed for verification?
Typically government-issued ID, proof of address, and possibly payment method proof.
How long does document verification take?
Document verification usually takes 1 to 5 business days depending on volume.
What to do if documents are rejected?
Resubmit clear and valid documents; contact support for guidance on rejection reasons.
How to upload documents for verification?
Documents can be uploaded via the website’s verification portal or sent to support email.
Why does my account require additional verification?
Additional checks may be triggered by unusual activity or large transactions.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms to prevent abuse.
How to report suspicious activity?
Report suspicious activity immediately to [email protected].
What to do if I lose access to my email?
Contact support with identity verification to update your email on file.
How to change phone number in my account?
Request phone number changes through support with appropriate verification.
Why are my account functions limited?
Limitations may result from incomplete verification or regulatory restrictions.
How to set deposit limits?
Deposit limits can usually be set in account settings or by contacting support for assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming feature to block access temporarily; activate through account settings or support request.
How to temporarily freeze my account?
Account freezing can be requested by contacting support for a specified period.
What to do if I suspect fraud?
Report fraud immediately to support with all relevant details and evidence.
Why is my deposit not going through?
Deposits may fail due to payment method issues, insufficient funds, or technical errors; verify and retry.
How long does withdrawal processing take?
Withdrawals typically take 1 to 5 business days subject to verification.
What fees are charged for transactions?
Most casinos do not charge fees for deposits; withdrawal fees depend on method and currency.
Why was my withdrawal request declined?
Declines may result from failed verification, insufficient balance, or policy violations.
What deposit methods are available?
Common methods include Visa, Mastercard, American Express, PayPal, Skrill, and Trustly.
What are the minimum and maximum deposit amounts?
Minimum deposits often start around $2; maximums vary based on payment method.
Maximum deposit amount
No fixed publicly stated maximum; subject to payment provider limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; may not always be possible.
Why is my withdrawal taking so long to process?
Delays may arise from manual verifications, bank processing times, or high volume.
Can I withdraw to a different card?
Withdrawals generally must go to the original deposit method; alternative withdrawals require support approval.
What to do if money was debited but not credited?
Report to support with transaction details to resolve processing errors.
How to check the status of a financial transaction?
Contact support or check account transaction history online if available.
Why are financial operations blocked?
Blocks can occur due to account issues, compliance, or suspicious activity.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and address may be required.
Are there withdrawal limits?
Withdrawal limits may apply daily, weekly, or monthly as stated in user agreement.
How do refunds work?
Refunds are processed by support on a case-by-case basis depending on issue.
What to do with failed payments?
Retry payment or contact support with details for resolution.
Can I change the withdrawal method?
Changes require support approval and verification procedures.
Why is proof of funds source required?
Regulators mandate proof of source of funds to prevent money laundering.
How to get a financial transaction statement?
Request from support or access via user account transaction history if available.
What to do if a payment is stuck?
Contact support to investigate and resolve stuck payments.
What currencies does the casino accept?
US Dollar (USD) primarily; other currencies may be supported depending on region.
Is there currency conversion?
Currency conversion is typically automatic by the payment provider with applicable fees.
How do cryptocurrency payments work?
Cryptocurrency payments are generally not supported at High 5 Casino.
What to do with payment system errors?
Check details with your payment provider and report to support for assistance.
Can I return an erroneous deposit?
Contact support immediately to report and request reversal of mistaken deposits.
Why won't the game load?
Clear browser cache, check internet connection, update browser or app, or try a different device.
What to do when there's a game crash?
Reload the game, restart device, clear cache, or contact support if problem persists.
How to report a game error?
Use support email or Help Centre to report errors including screenshots if possible.
Why did my winnings disappear after a crash?
Report immediately to support with game session details to investigate and restore.
Game sound not working - what to do?
Check device sound settings, browser permissions, or app audio settings.
Game lagging or freezing - how to fix?
Close other apps, update device software, check internet speed, clear cache.
Why isn't my bet being counted?
Could be due to technical issues or rule violations; report to support for clarification.
How to check game round results?
Typically shown on game interface; contact support for official logs if needed.
What to do if the game is not responding?
Refresh webpage or app, restart device, clear cache, or contact support.
Why are some games unavailable?
Region restrictions, maintenance, or licensing limitations may cause unavailability.
How to clear cache for better game performance?
Clear browser cache in settings or app cache via device settings.
Problems with game display on mobile device?
Update app, restart device, or try a different network; contact support if needed.
What to do if bonus didn't activate?
Contact support with details and screenshots for bonus claim assistance.
How to check bonus wagering requirements?
Available in the Promotions or Help Centre sections of the website.
Why aren't bonus points being credited?
Possible delay or rule conditions; report to support for investigation.
How to participate in tournaments and promotions?
Follow instructions on the Promotions page and meet eligibility criteria.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support for help.
Why is Live Casino unavailable?
Could be due to regional restrictions or temporary technical issues.
Problems with video streaming in live games?
Check internet speed, update app/browser, restart device, or contact support.
How to report a technical glitch?
Submit detailed report via support email or Help Centre form.
What to do if the website won't load?
Check internet connection, clear cache, switch browsers, or try again later.
Browser compatibility issues?
Use updated supported browsers like Chrome, Firefox, Safari for best performance.
How to update Flash Player or other plugins?
Flash is largely deprecated; use HTML5-compatible browsers and update regularly.
What to do with slow website loading?
Clear cache, disable browser extensions, or check your internet connection.
How to get technical support for games?
Contact support via email with game details and issue description.