How to contact the casino support service?
The primary way to contact Rivalo Canada Casino support is through their live chat feature during business hours, and email for other inquiries.
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What contact methods are available for customers?
Live chat, email support, and an online contact form are available for customer support.
Casino website
https://rivalo.com
Casino launch date
Rivalo was established in 2014.
Gaming license
Rivalo holds a gaming license issued by the Government of Curacao, license number 8048/JAZ2018-001.
Casino headquarters location
Rivalo's headquarters are located at 13 Rue De La Republique, Chanos-Curson, Auvergne-Rhone-Alpes, France.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Rivalo Casino offers live chat support available from 9 AM to 9 PM daily, with typical response times within minutes.
Is there a contact form on the website?
Yes, a contact form is available on the Rivalo website for customer inquiries.
Technical support email
No casino-specific technical support email is publicly available; typically, technical issues can be addressed via live chat or the general support email.
VIP support email
No verified VIP support email is publicly listed.
Complaints email
No dedicated complaints email is listed; complaints are handled via general support channels or through regulatory escalation if unresolved.
Finance department email
No specific finance department email is publicly available, financial inquiries are usually addressed through general support.
Security service email
No dedicated security service email is publicly disclosed.
Support hotline phone number
Rivalo does not provide a public support phone number.
VIP line for premium customers
No dedicated VIP phone line is publicly disclosed.
Separate complaint line
No separate complaints phone line is available.
Technical support
Technical support is available via live chat during operating hours and email outside of these hours.
Financial department
Contact through general support channels; no dedicated direct line or email.
Security service
Handled internally; no direct contact details publicly provided.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Rivalo Canada Facebook page is publicly documented.
Instagram page
The Rivalo Colombia Instagram page exists but no official Rivalo Canada Instagram URL is publicly listed.
Twitter/X page
No official Rivalo Canada Twitter/X account publicly listed.
LinkedIn page
Rivalo Colombia LinkedIn page exists, but no dedicated Rivalo Canada LinkedIn page available.
YouTube channel
No official Rivalo Canada YouTube channel publicly identified.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No video call support with consultants is provided.
Is there a ticket system (helpdesk)?
There is an email and contact form system for support requests, serving as a ticketing system.
Is there a mobile app with support chat?
Rivalo does not have a dedicated mobile app with integrated support chat; support is accessed via the mobile website.
Are push notifications supported?
Push notifications for customer communications are not publicly confirmed.
Is SMS support available?
SMS-based support is not available.
Can I request a callback?
Callback services are not provided.
Are there forums or communities related to this casino?
No official forums or community platforms for Rivalo Canada are publicly known.
Is there a mobile app for contacting support?
No dedicated mobile app specifically for contacting support.
Are Zoom/Teams consultations possible?
No official Zoom or Teams consultations offered.
Is support available on weekends and holidays?
Live chat support is available daily from 9 AM to 9 PM, including weekends and holidays.
What are the support service operating hours?
9 AM to 9 PM daily.
Supported languages
Support is primarily offered in English and Spanish; multilingual support may be available to an extent.
Service regions
Services support customers primarily in Latin America and Canada.
Can I contact support without registration?
Typically, customers must be registered to receive full support, especially for account-specific queries.
Can I send documents through chat?
Document uploads are generally handled via secure upload links or email, not through live chat.
Privacy policy link
https://rivalo.com/privacy-policy
Terms of service link
https://rivalo.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive a password reset link by email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and follow the casino's account restoration process.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, breach of terms, or responsible gambling limits.
How to change profile information?
Profile updates are done through the user account settings on the website or by contacting support for specific changes.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account, change passwords, and review recent activity.
How to set up two-factor authentication?
If supported, enable 2FA in account security settings; otherwise, use secure password practices.
Why am I not receiving SMS confirmation codes?
Common issues include network problems, wrong phone number, or carrier restrictions; contact support for help.
How to delete my casino account?
Submit a request to customer support to close and delete your account per casino policy.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, and contact support if problems persist.
How to check account login history?
Some casinos provide login history in account settings; otherwise, request this info from support.
Why is document verification required?
Verification confirms identity, prevents fraud, and ensures compliance with legal regulations.
What documents are needed for verification?
Common documents include government-issued ID (passport, driver’s license), proof of address (utility bill), and sometimes proof of funds.
How long does document verification take?
Typically 24 to 72 hours, but can vary by casino workload.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for clarification on rejection reasons.
How to upload documents for verification?
Use the casino’s secure upload interface or email as instructed by support.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent abuse.
How to report suspicious activity?
Report immediately to support via live chat or email with detailed information.
What to do if I lose access to my email?
Contact casino support to update your email after identity verification.
How to change phone number in my account?
Update in account profile or request support assistance if not user-editable.
Why are my account functions limited?
Functions may be limited due to verification pending, self-exclusion, or security concerns.
How to set deposit limits?
Many casinos have settings in account for deposit limits to promote responsible gambling.
What is self-exclusion and how to activate it?
Self-exclusion is a temporary or permanent ban from gambling accessible via support or account settings.
How to temporarily freeze my account?
Contact support to request a temporary freeze or cool-off period.
What to do if I suspect fraud?
Report urgently to customer support and security team for investigation.
Why is my deposit not going through?
Possible causes include payment issues, limits, verification status, or technical faults; contact support.
How long does withdrawal processing take?
Withdrawals typically take 3-7 business days depending on method and verification status.
What fees are charged for transactions?
Most casinos do not charge deposit fees; some withdrawal methods may incur fees.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets like Neteller and Skrill, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
This varies, typical minimum is about $10 and maximum can be up to $50,000 per transaction.
Minimum deposit amount
Approximately $10
Maximum deposit amount
Up to $50,000
How to cancel a withdrawal request?
Contact support promptly to cancel if permitted before processing.
Why is my withdrawal taking so long to process?
Delays can occur due to verification, payment provider issues, or high volume.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Use account transaction history or contact support.
Why are financial operations blocked?
Blocks can be due to verification issues, suspected fraud, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of identity, proof of funds source, and address verification documents.
Are there withdrawal limits?
Daily, weekly, or monthly withdrawal limits are common, specified in terms and conditions.
How do refunds work?
Refunds are processed back to the original payment method; timing varies by method.
What to do with failed payments?
Contact support immediately to resolve issues with payment providers or retry transaction.
Can I change the withdrawal method?
Changes usually not allowed for security; withdrawals must follow deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request through support or download from account transaction history if available.
What to do if a payment is stuck?
Report to support for investigation and follow their instructions.
What currencies does the casino accept?
Typically supports multiple currencies including CAD, USD, EUR, and cryptocurrencies.
Is there currency conversion?
Currency conversion is available but may incur fees or exchange rates.
How do cryptocurrency payments work?
Crypto deposits and withdrawals are processed through secure wallet addresses.
What to do with payment system errors?
Contact support with error details to troubleshoot.
Can I return an erroneous deposit?
Request support assistance to return mistaken deposits according to policy.
Why won't the game load?
Ensure stable internet, updated browser; clear cache; try another device or contact support.
What to do when there's a game crash?
Refresh browser or app; report to support with details.
How to report a game error?
Use live chat or email to send error screenshots and descriptions.
Why did my winnings disappear after a crash?
Contact support immediately to investigate technical glitches or account issues.
Game sound not working - what to do?
Check device volume and settings; refresh or restart game.
Game lagging or freezing - how to fix?
Use a stable internet connection; clear cache; close background apps.
Why isn't my bet being counted?
Confirm bet placement and time; contact support if issue persists.
How to check game round results?
Access game history or logs; contact support if unavailable.
What to do if the game is not responding?
Refresh or restart; contact support if problem continues.
Why are some games unavailable?
Could be due to regional restrictions or maintenance.
How to clear cache for better game performance?
Clear browser or app cache and cookies in device settings.
Problems with game display on mobile device?
Ensure device compatibility and updated app/browser; restart device.
What to do if bonus didn't activate?
Check bonus terms; contact support to review account.
How to check bonus wagering requirements?
Review bonus terms on site or ask support.
Why aren't bonus points being credited?
Points delayed or account issue; verify terms; contact support.
How to participate in tournaments and promotions?
Register and follow instructions on website promotion pages.
What to do if promo code doesn't work?
Confirm code validity and eligibility; contact support.
Why is Live Casino unavailable?
Could be technical issues or regional restrictions; contact support.
Problems with video streaming in live games?
Check internet speed; refresh; contact support if persistent.
How to report a technical glitch?
Use live chat or email with detailed description.
What to do if the website won't load?
Clear cache; try a different browser; check internet; contact support.
Browser compatibility issues?
Use recommended browsers; update browsers; clear cache.
How to update Flash Player or other plugins?
Flash is deprecated; update browsers and use HTML5 games.
What to do with slow website loading?
Clear cache; try a different network; contact support.
How to get technical support for games?
Use live chat or email for game-related technical assistance.