SugarHouse Casino support can be contacted primarily via live chat on their website during support hours, by calling their toll-free phone number, or by sending an email. The casino also provides a detailed FAQ section for self-help.
Live chat, phone support, email, FAQ section.
https://pa.playsugarhouse.com
The casino started business operations in 2019.
Licensed by the Pennsylvania Gaming Control Board (PGCB).
900 N. Michigan Ave., Suite 1600, Chicago, IL 60611
Pennsylvania
Live chat is available from 9:30 a.m. to 2 a.m. EST with almost instant response times during these hours.
Yes, there is a contact form accessible from the support or help center sections on the website.
[email protected] (general support email used for technical issues)
No specific VIP support email publicly listed.
[email protected] (used for complaints as well)
No separate finance department email publicly available; financial inquiries are handled through general support.
Not publicly listed; security concerns are addressed via general support channels.
(855) 752-9101 available from 9:30 a.m. to 2 a.m. EST.
Not publicly available.
No dedicated complaints phone line; complaints handled via main support number and email.
Available via phone from 9:30 a.m. to 2 a.m. EST, live chat during these hours, and email 24/7.
Contact via main support phone and email channels; no specific separate financial contact.
No direct contact details; issues handled through general support.
No official Telegram support account available.
No official WhatsApp support account available.
No official Viber support account.
No official WeChat support account.
https://www.facebook.com/playsugarhouse/
https://www.instagram.com/playsugarhouse/
Not officially confirmed; social presence mainly via Facebook and Instagram.
No specific LinkedIn page publicly linked for SugarHouse Casino.
No official YouTube channel publicly linked.
Not available.
Not available.
No evidence of video call support with consultants.
Yes, a ticket system is implied via the contact form and email support for logging issues.
Yes, the mobile app includes support chat functionality.
Yes, push notifications are supported through the mobile app.
Yes, the casino offers SMS communication via text message opt-in for promotional and inquiry responses.
No public information on callback service availability.
No official forums; players commonly discuss on third-party sites.
Yes, support chat is integrated within the mobile app.
No information supporting video consultations via Zoom/Teams.
Support is generally available during stated hours every day from 9:30 a.m. - 2 a.m. EST.
Support phone and live chat hours are from 9:30 a.m. to 2 a.m. EST daily.
English.
Pennsylvania residents primarily; licensed and operating only where legalized.
Yes, some support options like FAQ and probably live chat can be accessed without registration.
Yes, document uploads are supported via chat for verification purposes.
https://pa.playsugarhouse.com/?page=privacy-policy
https://pa.playsugarhouse.com/?page=eula
Use the "Forgot Password?" link on login page to receive password reset instructions via email.
Contact customer support via phone or live chat with identification documents to verify identity and request restoration.
Common reasons include failed identity verification, suspected fraud, violating terms, or self-exclusion requests.
Log into your account and access profile settings or contact support for assistance with changes.
Immediately contact support, change passwords, and enable two-factor authentication if available.
General best practice is to enable 2FA through account security settings if supported; otherwise contact support for guidance.
Check mobile network issues, SMS blocking, or outdated phone numbers registered on account.
Contact customer support to request account closure; follow verification steps required by the operator.
Use password recovery, check for account restrictions, and contact support for login issues.
Some casinos provide login history in account settings; if unavailable, request via support.
Verification (KYC) is required by law to prevent fraud, money laundering, and verify player identity.
Usually government-issued ID (passport, driver's license), proof of address (utility bill), and sometimes payment method verification.
Typically between 24 to 72 hours depending on workload and document clarity.
Review the reason, provide clearer or updated copies, and resubmit as per instructions from support.
Via secure upload in account verification section or through live chat/email as directed.
Additional verification triggered by large withdrawals, suspicious activity, or regulatory requirements.
Generally prohibited by terms of service to prevent abuse; one person per account is standard policy.
Contact support immediately with details of suspicious activity for prompt investigation.
Contact support with identity proof to update email address associated with your account.
Update directly in account settings or contact support for assistance.
Functions may be limited due to pending verification, account restrictions, or self-exclusion.
Deposit limits can usually be set in responsible gaming or account settings for safer play.
Self-exclusion allows players to block themselves from gambling for a set period through account settings or support request for responsible play.
Contact customer support to request temporary account freeze or suspension.
Report immediately to support with details; cooperate with investigations for resolution.
Possible reasons include payment method issues, bank restrictions, or account verification holds.
Withdrawals typically process within 24 to 72 hours, but timing varies by method and verification status.
Most casinos do not charge fees but check specific terms; some payment methods may have fees imposed externally.
Common reasons include verification failure, suspicious activity, or exceeding withdrawal limits.
Credit/debit cards, e-wallets, bank transfers, prepaid cards, and some cryptocurrencies depending on region.
Minimum deposits often start at $10; maximum deposit limits depend on user status and casino policy.
Typically $10.
Varies; often between $1,000 to $10,000 depending on method and status.
Contact customer support immediately; cancellation depends on processing stage.
Delays may be due to verification checks, payment provider delays, or high volume periods.
Usually withdrawals must go to the original deposit method for regulatory compliance.
Contact support promptly with transaction details to resolve the issue.
Check account transaction history or contact support for status updates.
Could be due to pending verification, account restrictions, suspected fraud, or payment method issues.
ID verification, proof of address, and sometimes proof of source of funds.
Yes, daily, weekly, and monthly limits are common based on account type and jurisdiction.
Refunds depend on transaction method; contact support for processing and eligibility.
Contact support to clarify issue and retry transaction or change payment method.
Usually not after request submitted; must cancel and submit a new request if possible.
To comply with anti-money laundering laws and verify legitimate origin of funds.
Request from support or download from account transaction history.
Contact support promptly for investigation and resolution.
Primarily US Dollars (USD).
Currency conversion is generally handled by payment providers if applicable.
If supported, deposits and withdrawals go through wallet addresses; follow casino-specific instructions.
Retry transaction, check payment details, or contact support.
Contact support immediately to report and request reversal.
Could be due to internet issues, browser compatibility, or server problems.
Refresh or restart the game; contact support if issue persists.
Use support channels to report bugs or errors with game details.
Report immediately to support; most casinos investigate and restore lost winnings.
Check device volume and browser/game settings; refresh or restart game if needed.
Close other applications, clear cache, check internet speed; update browser.
Could be due to game error, bet timing, or account restrictions; contact support for help.
Many casinos provide round history or game logs accessible via account or game interface.
Refresh or restart game; clear cache; contact support if issue continues.
Restrictions may be due to licensing, jurisdictional laws, or technical issues.
Clear browser cache and cookies via browser settings.
Update app/browser, clear cache, or switch device for better compatibility.
Contact support with bonus details; ensure eligibility criteria were met.
Usually outlined in bonus terms on the promotions page.
Could be due to wagering delays or ineligible play; check terms and consult support.
Follow instructions on promotions page or notification for registration and participation.
Verify code validity and terms; contact support if problems persist.
Could be due to licensing, maintenance, or internet connectivity issues.
Check internet speed and device compatibility; restart if needed.
Contact support with detailed description and screenshots if possible.
Check internet, clear cache, try different browser or device.
Use supported browsers updated to latest versions.
Most modern casinos use HTML5; if needed, update via official plugin sites.
Clear cache, check internet connection, or try a different browser.
Contact support via live chat, phone, or email during service hours.
