How to contact the casino support service?
You can contact Vera & John Casino support via live chat on their website, email, or telephone during their operating hours.
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What contact methods are available for customers?
Live chat, email, telephone, and contact form on website.
Casino website
https://www.verajohn.com
Casino launch date
2010
Gaming license
Licensed by Malta Gaming Authority, UK Gambling Commission, and Danish Gambling Authority.
Casino headquarters location
2 St. Pius V St L 3, Sliema, Tas-Sliema, Malta
License jurisdiction
Malta, United Kingdom, Denmark
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available but not 24/7. The support is available typically from 09:00 to 23:00 or similar hours depending on region. Response times are generally quick within operating hours.
Is there a contact form on the website?
Yes, a contact form is available on the Vera&John website under the Help or Contact section.
Technical support email
VIP support email
No verified separate VIP support email is publicly listed; VIP customers usually use standard support channels.
Complaints email
No specific complaints email publicly available; usually directed to general support email.
Finance department email
No dedicated finance email publicly listed; finance queries handled via main support email.
Security service email
No specific public security service email found; security issues addressed through main support contact.
Support hotline phone number
+44 203 60 80 424 (UK number), other country-specific numbers available.
VIP line for premium customers
No dedicated VIP support phone line publicly listed.
Separate complaint line
No dedicated complaints phone line publicly available.
Technical support
Available via live chat, email, and phone during support hours.
Financial department
Financial inquiries handled through main email and phone support.
Security service
Security-related concerns routed through general support contact.
Telegram support account
No verified official Telegram support account found.
WhatsApp support account
No official WhatsApp support number publicly listed.
Viber support account
No official Viber support account publicly listed.
WeChat support account
No official WeChat support account publicly listed.
Facebook page
https://www.facebook.com/verajohncasino (official page inferred from branding presence)
Instagram page
No verified official Instagram account publicly listed.
Twitter/X page
No verified official Twitter or X account publicly listed.
LinkedIn page
No verified official LinkedIn company page publicly listed.
YouTube channel
No verified official YouTube channel publicly listed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No evidence of video call support availability.
Is there a ticket system (helpdesk)?
Commonly, online casinos use a ticket system accessible via their support email or contact form, but no explicit confirmation found.
Is there a mobile app with support chat?
Vera&John does not have a dedicated mobile app but their website is fully mobile-optimized with live chat support available.
Are push notifications supported?
No information on push notification support for customer communications.
Is SMS support available?
No verified SMS support channel.
Can I request a callback?
No publicly confirmed callback service.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for Vera&John Casino.
Is there a mobile app for contacting support?
No dedicated mobile app only for support.
Are Zoom/Teams consultations possible?
No evidence of Zoom or Teams video consultations.
Is support available on weekends and holidays?
Support is available on weekends and holidays within operating hours.
What are the support service operating hours?
Typically from 09:00 to 23:00 CET/CEST depending on location.
Supported languages
English, Japanese, Swedish, Norwegian, Finnish, German, Spanish, Portuguese.
Service regions
Global service with some country restrictions including Australia, Canada, Cyprus, UK, Malta, Turkey.
Can I contact support without registration?
Generally, live chat and email support can be accessed without registration, but to resolve account-specific issues, account details may be required.
Can I send documents through chat?
Document upload through chat is commonly supported in online casinos but no specific confirmation for Vera&John.
Privacy policy link
https://www.verajohn.com/privacy-policy/
Terms of service link
https://www.verajohn.com/terms-and-conditions/
What to do if I forgot my account password?
Use the "Forgot Password" link on login page to reset via email.
How to restore access to a blocked account?
Contact customer support with identification to request account review and restoration.
Why is my account blocked?
Common reasons include suspected fraud, verification failure, breaching terms, or self-exclusion.
How to change profile information?
Update profile details via account settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Contact support immediately and change passwords; use additional security measures.
How to set up two-factor authentication?
If supported, enable 2FA in security settings or request assistance from support.
Why am I not receiving SMS confirmation codes?
Possible issues include network problems, incorrect phone number, or blocking by carrier.
How to delete my casino account?
Contact support to request account closure and data deletion per policy.
What to do if I can't log into my account?
Try password reset, check credentials, clear cache or contact support.
How to check account login history?
Access account or security settings to view login activity if the feature is available.
Why is document verification required?
To comply with legal KYC and anti-money laundering regulations for player identity verification.
What documents are needed for verification?
Valid ID, proof of address, and payment method verification documents.
How long does document verification take?
Usually around 24 hours but can vary based on workload.
What to do if documents are rejected?
Resubmit valid documents per guidelines or contact support for clarification.
How to upload documents for verification?
Upload via account verification section or send through supported communication channels.
Why does my account require additional verification?
Due to large withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Generally not allowed; breaches of this policy can result in account closure.
How to report suspicious activity?
Contact support immediately with details of the activity.
What to do if I lose access to my email?
Contact support with alternative identification to update email.
How to change phone number in my account?
Update phone number via account settings or contact support.
Why are my account functions limited?
Due to pending verification, self-exclusion, or regulatory restrictions.
How to set deposit limits?
Use account responsible gaming settings or request limits from support.
What is self-exclusion and how to activate it?
A responsible gaming tool to block access temporarily or permanently, activated via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary suspension or freeze.
What to do if I suspect fraud?
Report immediately to support and follow instructions.
Why is my deposit not going through?
Check payment details, funds, restrictions or contact support.
How long does withdrawal processing take?
Typically processed within 24 hours; e-wallets are usually faster than card withdrawals.
What fees are charged for transactions?
Deposits often free except some card payments; withdrawals may have a small fee under certain amounts.
Why was my withdrawal request declined?
Reasons include verification issues, exceeding limits, or suspected fraud.
What deposit methods are available?
Visa, MasterCard, Skrill, Neteller, Trustly, EcoPayz, Paysafecard, PayPal, bank transfer.
What are the minimum and maximum deposit amounts?
Minimum usually €10; maximum varies by method.
Maximum deposit amount
Up to €1000 or €5000 depending on payment method.
How to cancel a withdrawal request?
Contact support promptly; cancellation depends on processing stage.
Why is my withdrawal taking so long to process?
Banking delays, verification checks, or high volume processing.
Can I withdraw to a different card?
Usually no; withdrawals restricted to same payment method for security.
What to do if money was debited but not credited?
Contact support with payment evidence for investigation.
How to check the status of a financial transaction?
Via account transaction history or support inquiry.
Why are financial operations blocked?
Due to pending verification, regulatory checks, or suspicious activity.
What documents are needed for large withdrawals?
Enhanced KYC documents including proof of source of funds.
Are there withdrawal limits?
Yes, weekly and per transaction limits apply.
How do refunds work?
Refunds processed via original payment method after review.
What to do with failed payments?
Contact support to resolve payment or retry with alternative methods.
Can I change the withdrawal method?
Usually not after submission; check with support.
Why is proof of funds source required?
Regulatory compliance to prevent money laundering.
How to get a financial transaction statement?
Request from support or download from account.
What to do if a payment is stuck?
Contact support with transaction details for resolution.
What currencies does the casino accept?
Euro, Pound Sterling, Norwegian Krone, Swedish Krona, US Dollar.
Is there currency conversion?
Yes, currency conversion available at competitive rates depending on payment method.
How do cryptocurrency payments work?
Vera&John supports Bitcoin deposits and withdrawals with secure wallet integration.
What to do with payment system errors?
Retry payment or contact payment provider and support.
Can I return an erroneous deposit?
Contact support promptly to resolve deposit errors.
Why won't the game load?
Check internet connection, browser compatibility, clear cache or contact support.
What to do when there's a game crash?
Refresh game, clear cache; if issue persists contact support.
How to report a game error?
Use live chat or email to report with detailed description.
Why did my winnings disappear after a crash?
Report immediately to support for investigation and resolution.
Game sound not working - what to do?
Check device volume, browser settings, update drivers.
Game lagging or freezing - how to fix?
Close other apps, clear cache, check internet speed.
Why isn't my bet being counted?
Verify bet placement and game status; contact support if unresolved.
How to check game round results?
Review game history or ask support.
What to do if the game is not responding?
Refresh page or restart device; contact support if persists.
Why are some games unavailable?
Due to regional restrictions or licensing limitations.
How to clear cache for better game performance?
Clear browser cache and cookies via settings.
Problems with game display on mobile device?
Update app or browser, clear cache, restart device.
What to do if bonus didn't activate?
Contact support with bonus details for investigation.
How to check bonus wagering requirements?
Check bonus terms in account or FAQ section.
Why aren't bonus points being credited?
Verify activity eligibility; contact support if issue.
How to participate in tournaments and promotions?
Register and follow promotion rules on the website.
What to do if promo code doesn't work?
Check validity and terms; contact support.
Why is Live Casino unavailable?
Could be server issue or regional restriction; contact support.
Problems with video streaming in live games?
Check internet speed, browser, or app updates.
How to report a technical glitch?
Contact support immediately with full details.
What to do if the website won't load?
Check internet, try different browser or device, contact support.
Browser compatibility issues?
Use supported browsers and update them regularly.
How to update Flash Player or other plugins?
Flash is deprecated; keep browser updated and enable HTML5.
What to do with slow website loading?
Clear cache, reduce background apps, check internet.
How to get technical support for games?
Contact live chat or email with game details and issue description.