How to contact the casino support service?
You can contact VoodooDreams Casino support primarily via live chat on their website or by sending an email to their support address.
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What contact methods are available for customers?
Live chat, email support, no phone support or social media direct support.
Casino website
https://www.voodoodreams.com/
Casino launch date
Voodoo Dreams Casino was launched in 2016.
Gaming license
VoodooDreams operates under a gaming license from the United Kingdom Gambling Commission (UKGC), licence number 48695.
Casino headquarters location
The casino's corporate office is located at First Floor, Millennium House, Victoria Road, Douglas, Isle Of Man IM2 4RW, United Kingdom.
License jurisdiction
United Kingdom (UK Gambling Commission).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available for registered users on the website, and it operates 24/7 with responses typically taking less than five minutes.
Is there a contact form on the website?
There is no specific contact form prominently available; primary contact is via live chat or email.
Technical support email
VIP support email
No verified specific VIP support email found; VIP support typically through main support channels.
Complaints email
No dedicated complaints email found; general support email can be used.
Finance department email
No separate finance department email found; use general support email.
Security service email
No specific security email found; general support contact applies.
Support hotline phone number
No customer support phone number is publicly available.
VIP line for premium customers
No dedicated VIP phone line is available.
Separate complaint line
No separate complaints phone line found.
Technical support
Technical support is available via live chat and email within regular support services.
Financial department
Financial inquiries are handled via the general support email.
Security service
Security-related issues should be reported through the general support channels.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number or account found.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support account is available.
Facebook page
https://www.facebook.com/voodoodreams
Instagram page
https://www.instagram.com/voodoodreams_casino/
Twitter/X page
No verified official Twitter/X account found.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No information on video call support availability.
Is there a ticket system (helpdesk)?
No public mention of a ticket system; support is via live chat and email.
Is there a mobile app with support chat?
No dedicated mobile app support chat; the website is mobile optimized.
Are push notifications supported?
No information on push notification support for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
No callback service is offered.
Are there forums or communities related to this casino?
No official forums or community platforms found.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No video consultation platforms supported.
Is support available on weekends and holidays?
Support via live chat and email is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24/7 through live chat and email.
Supported languages
Support is primarily in English; the website also offers other languages such as Norwegian, Finnish, German, Japanese, and Indian.
Service regions
Support serves customers primarily in the UK and Europe but accepts players from multiple regions globally depending on their licensing.
Can I contact support without registration?
Live chat is available only to registered users; email support can be contacted without registration.
Can I send documents through chat?
Sending documents through live chat is not confirmed; document uploads are typically handled through account verification portals.
Privacy policy link
https://www.voodoodreams.com/en/privacy-and-cookie-policy
Terms of service link
https://www.voodoodreams.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery option on the login page to reset your password via your registered email.
How to restore access to a blocked account?
Contact customer support via email or live chat to verify your identity and request account reinstatement.
Why is my account blocked?
Accounts can be blocked for reasons such as failed verification, suspicious activity, or breach of terms.
How to change profile information?
Profile details can be updated in your account settings once logged in; for major changes, contact support.
What to do if I suspect my account has been hacked?
Immediately contact customer support and change your password; consider enabling two-factor authentication.
How to set up two-factor authentication?
VoodooDreams does not publicly specify 2FA setup; generally, if offered, it is available in account security settings.
Why am I not receiving SMS confirmation codes?
Issues may be due to network problems, incorrect phone number, or carrier blocks.
How to delete my casino account?
Contact customer service to request account closure; some jurisdictions may require specific procedures.
What to do if I can't log into my account?
Verify your credentials, use password recovery, check for maintenance notices, or contact support for assistance.
How to check account login history?
Login history access is generally available under account security settings; if not, request from support.
Why is document verification required?
Verification (KYC) is used to confirm identity, prevent fraud, and comply with legal regulations.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and proof of payment method are required.
How long does document verification take?
Verification usually takes up to 24-48 hours, depending on workload and document clarity.
What to do if documents are rejected?
Resubmit clear, valid, and unaltered documents; contact support to clarify rejection reasons.
How to upload documents for verification?
Upload documents via your account verification section or send to support if instructed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions or unusual account activity.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per user to prevent fraud; check the casino terms for details.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity verification to update your registered email address.
How to change phone number in my account?
Update the phone number in your account settings or request support assistance.
Why are my account functions limited?
Limitations may be due to pending verification, account reviews, or self-exclusion.
How to set deposit limits?
Deposit limits can typically be set in responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban from the casino for a set period to prevent gambling; activate via support or account settings.
How to temporarily freeze my account?
Request a temporary freeze or cooling-off period through customer support.
What to do if I suspect fraud?
Report immediately to support with evidence and secure your account.
Why is my deposit not going through?
Deposit failures may be caused by incorrect details, insufficient funds, or payment provider issues.
How long does withdrawal processing take?
Withdrawals take 0-24 hours for e-wallets, and 2-4 working days for cards and bank transfers.
What fees are charged for transactions?
Generally, the casino does not charge withdrawal fees but check your payment method for their fees.
Why was my withdrawal request declined?
Withdrawal may be declined due to pending verification, bonus conditions, or suspicious activity.
What deposit methods are available?
Common methods include Visa, Mastercard, Neteller, Skrill, Trustly, Payz, PayPal, and bank transfer.
What are the minimum and maximum deposit amounts?
Minimum deposits are typically around £10-£20; maximum limits vary by method and account status.
Minimum deposit amount
Approximately £10-£20 depending on payment method.
Maximum deposit amount
Varies by method and account; no fixed public information available.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; not always guaranteed once processing starts.
Why is my withdrawal taking so long to process?
Delays may be due to verification checks, high volume, or bank processing times.
Can I withdraw to a different card?
Withdrawals usually must be made to the original payment method used for deposits.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check your account transaction history or contact support.
Why are financial operations blocked?
Blocks can be due to compliance checks, verification issues, or account restrictions.
What documents are needed for large withdrawals?
Additional proof of identity, proof of address, and source of funds may be required.
Are there withdrawal limits?
Withdrawal limits exist and vary by account status and payment method.
How do refunds work?
Refunds are processed back through the original payment method upon approval.
What to do with failed payments?
Retry with correct details or alternative methods and contact support for help.
Can I change the withdrawal method?
Usually not allowed; withdrawals must be processed via the deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request a statement from support or download from your account.
What to do if a payment is stuck?
Contact support with payment details for resolution.
What currencies does the casino accept?
The casino accepts multiple currencies including GBP, EUR, NOK, and others.
Is there currency conversion?
Currency conversion is available at market rates if depositing or withdrawing in non-supported currencies.
How do cryptocurrency payments work?
No verified information shows cryptocurrency payment options.
What to do with payment system errors?
Contact support immediately with details.
Can I return an erroneous deposit?
Contact support urgently to arrange a return of erroneous deposits.
Why won't the game load?
Game loading issues may be due to browser, internet connection, or software compatibility.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if persistent.
How to report a game error?
Contact support with detailed information including game name and error.
Why did my winnings disappear after a crash?
Report immediately to support for investigation and potential recovery.
Game sound not working - what to do?
Check device volume, game settings, and refresh the browser or app.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, and close unnecessary applications.
Why isn't my bet being counted?
Could be due to bet limit rules, timed out bets, or game errors; contact support if unclear.
How to check game round results?
Results are displayed in the game interface or via support if disputed.
What to do if the game is not responding?
Refresh, restart device, or contact support.
Why are some games unavailable?
Game availability may be restricted by jurisdiction or licensing.
How to clear cache for better game performance?
Clear browser or app cache in settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or switch device.
What to do if bonus didn't activate?
Contact support with details to investigate and resolve.
How to check bonus wagering requirements?
Review terms and conditions provided on the website.
Why aren't bonus points being credited?
Points may be delayed or conditions unmet; contact support if needed.
How to participate in tournaments and promotions?
Register and follow rules published on the promotions page.
What to do if promo code doesn't work?
Check code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to geo-restrictions or maintenance.
Problems with video streaming in live games?
Check internet speed and reload the game; contact support if unresolved.
How to report a technical glitch?
Contact support with detailed information.
What to do if the website won't load?
Check internet connection, clear cache, try different devices or browsers.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, or Edge for optimal performance.
How to update Flash Player or other plugins?
Modern casinos no longer use Flash; ensure browser is updated.
What to do with slow website loading?
Clear cache, check connection, disable extensions.
How to get technical support for games?
Contact customer support via live chat or email.