How to contact the casino support service?
Wazamba Casino support can be contacted primarily through 24/7 live chat on their website or by sending an email to [email protected] for detailed inquiries.
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What contact methods are available for customers?
Live chat, email, and phone hotline are the main contact methods available.
Casino website
https://www.wazamba.com
Casino launch date
Wazamba Casino was established in 2019.
Gaming license
Wazamba Casino operates under a gaming license issued by the Curacao eGaming Authority, license number 8048/JAZ.
Casino headquarters location
The casino's registered headquarters is located at Scharlooweg 39, Willemstad, Curacao.
License jurisdiction
The casino is licensed in Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat feature available 24/7 on the website. Typically, agents respond within minutes, but some users report varied quality of responses.
Is there a contact form on the website?
There is no specific mention of a contact form; customers are encouraged to use live chat or email for support.
Technical support email
VIP support email
No specific VIP support email has been publicly verified; VIP customers typically use the general support channels.
Complaints email
No dedicated complaints email is publicly available; complaints are handled via the general support email.
Finance department email
No separate finance department email is publicly listed; financial inquiries are managed through general support.
Security service email
No separate security email is provided; security concerns should be directed via the general support email.
Support hotline phone number
+35627780669
VIP line for premium customers
No dedicated VIP phone line has been verified.
Separate complaint line
No separate complaints phone line is publicly available.
Technical support
Technical support is available 24/7 via live chat and email for assistance with technical issues.
Financial department
Financial inquiries and support are available through email and live chat support channels.
Security service
Security-related issues should be reported via the general support email or live chat.
Telegram support account
No official Telegram support account has been publicly verified.
WhatsApp support account
No official WhatsApp support number is available.
Viber support account
No official Viber support account is known.
WeChat support account
No official WeChat support account is listed.
Facebook page
https://www.facebook.com/WazambaCasino
Instagram page
https://www.instagram.com/wazamba_casino/
Twitter/X page
https://twitter.com/wazamba_casino
LinkedIn page
No official LinkedIn company page is identified.
YouTube channel
No official YouTube channel is publicly linked.
Telegram channel
No official Telegram channel is verified.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
There is no indication that video call support with consultants is provided.
Is there a ticket system (helpdesk)?
There is no publicly confirmed ticketing or helpdesk system; live chat and email are the support channels.
Is there a mobile app with support chat?
Wazamba Casino does not currently have a dedicated mobile app with support chat; support is available via the mobile website.
Are push notifications supported?
Push notifications for customer communications are not confirmed.
Is SMS support available?
SMS support is not reported to be available.
Can I request a callback?
There is no confirmed callback service offered.
Are there forums or communities related to this casino?
Official forums or communities related to Wazamba Casino are not available.
Is there a mobile app for contacting support?
No dedicated mobile support app is provided.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Customer support is offered in multiple languages including English, German, Russian, Polish, Finnish, Turkish, Portuguese, Norwegian, Italian, Japanese, Czech, Arabic, and Hindi.
Service regions
Support serves a global customer base, including many countries in Europe and internationally.
Can I contact support without registration?
Typically, support requires account registration to access personalized help.
Can I send documents through chat?
Document upload through live chat is not commonly supported; documents are usually submitted via email or a dedicated upload system.
Privacy policy link
https://www.wazamba.com/privacy
Terms of service link
https://www.wazamba.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to reset your password via your registered email.
How to restore access to a blocked account?
Contact customer support with your account details and verification documents to request account reinstatement.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, breaches of terms, verification failures, or responsible gaming measures.
How to change profile information?
Profile updates can be made through your account settings or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and change login credentials; enable any available security measures.
How to set up two-factor authentication?
Wazamba currently does not offer two-factor authentication.
Why am I not receiving SMS confirmation codes?
This may be due to network issues, incorrect phone number, or SMS blocking by your carrier; check and update your contact info.
How to delete my casino account?
Request account deletion by contacting customer support, complying with regulatory requirements.
What to do if I can't log into my account?
Verify your credentials, reset password if needed, or contact support for help with access issues.
How to check account login history?
This feature is typically available in account settings; if not, request login history from support.
Why is document verification required?
Verification is required to comply with anti-money laundering and responsible gaming regulations.
What documents are needed for verification?
Valid ID (passport, national ID, or driver’s license), proof of address, and proof of payment method.
How long does document verification take?
Verification usually takes up to 72 hours after document submission.
What to do if documents are rejected?
Resubmit clear and valid documents, and contact support for specific rejection reasons.
How to upload documents for verification?
Upload via the account verification page or send to support email as instructed.
Why does my account require additional verification?
Additional checks may be prompted by large transactions or unusual account activity.
Can I have multiple accounts?
Most casinos, including Wazamba, prohibit multiple accounts per player under their terms.
How to report suspicious activity?
Contact support immediately providing details of the suspicious activity.
What to do if I lose access to my email?
Contact support as soon as possible to update your email and secure your account.
How to change phone number in my account?
Update your phone number in account settings or contact support for assistance.
Why are my account functions limited?
Function limitations may result from incomplete verification, regulatory requirements, or security holds.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary suspension from playing to manage gambling habits, activated via account settings or support request.
How to temporarily freeze my account?
Contact customer support to request an account freeze for a specified period.
What to do if I suspect fraud?
Report immediately to support with details; follow their instructions for investigation.
Why is my deposit not going through?
Deposits may fail due to payment method issues, verification holds, or technical problems; verify details and retry.
How long does withdrawal processing take?
Withdrawals typically process within 2-3 business days, depending on the method.
What fees are charged for transactions?
Most deposit and withdrawal methods are free, some payment providers may charge fees.
Why was my withdrawal request declined?
Withdrawal declines can occur due to verification issues, account restrictions, or exceeding limits.
What deposit methods are available?
Credit cards, e-wallets (Skrill, Neteller), cryptocurrencies (Bitcoin, Ethereum), bank transfers, and prepaid cards.
What are the minimum and maximum deposit amounts?
Minimum deposits are generally 10 EUR/USD; maximum depends on method and account status.
Minimum deposit amount
10 EUR/USD
Maximum deposit amount
Varies by payment method and VIP status; no fixed publicly stated maximum.
How to cancel a withdrawal request?
Contact support promptly to request cancellation before processing begins.
Why is my withdrawal taking so long to process?
Delays can be due to verification, banking system hold-ups, or high volume of withdrawal requests.
Can I withdraw to a different card?
Withdrawals must usually be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details immediately for investigation and resolution.
How to check the status of a financial transaction?
Check your account transaction history or contact support for updates.
Why are financial operations blocked?
Operations may be blocked due to verification pending, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Valid ID, proof of address, proof of source of funds, and sometimes additional documents on request.
Are there withdrawal limits?
Yes, monthly withdrawal limits apply, typically negotiable for VIP players.
How do refunds work?
Refunds depend on the payment method and casino policy; support can provide instructions for each case.
What to do with failed payments?
Contact support for troubleshooting and resolution.
Can I change the withdrawal method?
Withdrawal methods are generally fixed to the deposit method and not changeable.
Why is proof of funds source required?
This is to comply with anti-money laundering laws and verify the legitimacy of the funds.
How to get a financial transaction statement?
Request it via customer support or download from your account transaction history if available.
What to do if a payment is stuck?
Contact support promptly to resolve the issue with payment processing.
What currencies does the casino accept?
EUR, USD, RUB, CZK, HUF, NOK, PLN, BTC, LTC, ETH, XRP, INR among others.
Is there currency conversion?
The casino supports multiple currencies; conversion is typically automatic based on user choice, with standard conversion rates applied.
How do cryptocurrency payments work?
Players can deposit and withdraw using supported cryptocurrencies; transactions are secured and processed through blockchain technology.
What to do with payment system errors?
Report to support with error details for investigation and corrective action.
Can I return an erroneous deposit?
Contact support immediately to request the return of an incorrect deposit.
Why won't the game load?
Game load issues can be caused by browser compatibility, internet connection, or software updates; clearing cache or switching browsers may help.
What to do when there's a game crash?
Report the crash to support with game details; usually, progress or winnings are restored by casino staff after verification.
How to report a game error?
Use live chat or email to notify support with game and error specifics.
Why did my winnings disappear after a crash?
Contact support for investigation; winnings may be restored depending on the cause and evidence.
Game sound not working - what to do?
Check device audio settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Close other applications, check internet speed, clear browser cache, or switch devices.
Why isn't my bet being counted?
Contact support to review the game round; bets may not count due to connection interruptions or game rules.
How to check game round results?
Use game history or ask support for confirmation of results.
What to do if the game is not responding?
Refresh the game or browser; if persistent, clear cache or contact support.
Why are some games unavailable?
Game restrictions may apply due to geographic location or licensing limitations.
How to clear cache for better game performance?
Clear your browser or app cache via settings to improve loading and gameplay.
Problems with game display on mobile device?
Update browser/app, clear cache, or switch to desktop for better compatibility.
What to do if bonus didn't activate?
Contact support with bonus details; activation issues may require manual adjustment.
How to check bonus wagering requirements?
Terms and conditions or bonus info sections explain wagering requirements; support can clarify.
Why aren't bonus points being credited?
May be due to wagering conditions or technical issues; report to support for review.
How to participate in tournaments and promotions?
Sign up on the website or follow promotion instructions; support can provide details.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support for help.
Why is Live Casino unavailable?
Access may be blocked due to location restrictions, licensing, or technical issues.
Problems with video streaming in live games?
Check internet speed, device compatibility, or report issues to support.
How to report a technical glitch?
Use live chat or email to notify support with full details.
What to do if the website won't load?
Check internet connection, browser settings, clear cache, or try another device.
Browser compatibility issues?
Use recommended browsers and keep them updated; clear cache or disable conflicting extensions.
How to update Flash Player or other plugins?
Modern online casinos avoid Flash; use updated browsers and enable necessary permissions.
What to do with slow website loading?
Clear cache, check connection, or contact support for assistance.
How to get technical support for games?
Reach support via live chat or email for game-related technical problems.