William Hill Casino primary support is accessed via a 24/7 live chat feature on their website, which provides the fastest and most direct assistance. Email support for document verification and shop-related issues is available. No general customer service phone support for online users is provided, but support is reachable through social media and FAQs.
Live chat 24/7, email for documents and shop issues, social media support via Twitter/X, FAQs on the website.
https://www.williamhill.com
William Hill was established in 1934.
William Hill holds multiple gaming licenses, including a UK Gambling Commission remote license and a casino service industry license in New Jersey.
The headquarters are located in London and Leeds, United Kingdom.
United Kingdom, New Jersey (USA), and several other jurisdictions including Malta and Gibraltar for online services.
Yes, live chat is available 24/7. Response times are generally quick with polite and helpful operators providing fast assistance.
Yes, a contact form is available on the William Hill website for affiliate support and general inquiries.
No specific technical support email is publicly listed; support is primarily provided via live chat.
No publicly available VIP support email; VIP customers are generally handled through dedicated VIP support lines or channels internally.
For complaints escalation, UK players can email [email protected], international customers use [email protected].
There is no publicly available dedicated finance department email; financial inquiries are typically handled via live chat or through account management.
No specific security email is publicly listed; security issues should be raised via live chat or the main support channels.
Phone support for online customers is no longer available. For retail shops, the phone number is 0870 518 1715.
No publicly listed dedicated VIP phone line.
No separate phone line exclusively for complaints is publicly available.
Provided primarily via live chat 24/7; no specific tech support phone or email.
Contact through live chat or account interface; no direct public email or phone provided.
Contact security concerns via live chat or support channels; no dedicated public contacts.
No verified official Telegram support account available.
No official WhatsApp support account publicly known.
No official Viber support account available.
No official WeChat support account available.
https://www.facebook.com/WilliamHill
No official Instagram account explicitly verified for support.
https://x.com/willhillhelp - The William Hill Help Twitter/X page for customer support.
https://www.linkedin.com/company/william-hill/
https://www.youtube.com/user/WilliamHill
No official Telegram channel publicly verified.
No official Discord server public information available.
Video call support is generally not provided.
A ticket system is implied through email communication and live chat follow-ups but not explicitly detailed.
Yes, the William Hill mobile app includes support chat functionality.
Yes, push notifications are supported through the William Hill mobile app for updates and communications.
SMS support is not a primary support channel.
There is no publicly known callback service available.
The company does not officially host forums; community discussions occur on external platforms.
The mobile app provides integrated support chat; no separate app exclusively for support.
Video consultations via Zoom or Teams are not supported.
Support operates Monday to Sunday from 8 AM to 10 PM UK time, including holidays.
8 AM to 10 PM, Monday through Sunday.
Primarily English; additional languages may be supported through regional operations.
UK, US (including New Jersey, Nevada, and others), Malta, Gibraltar, and other licensed jurisdictions.
Generally, you need to register an account to access live chat and most support services.
Document upload is supported, particularly for verification purposes.
https://www.williamhill.com/help/privacy-policy
https://www.williamhill.com/help/terms
Use the "Forgot Password" feature on the login page to receive an email with password reset instructions.
Contact support via live chat for account review and follow their instructions to resolve blocks.
Common reasons include security concerns, verification failures, suspected fraud, or regulatory compliance issues.
Profile updates are usually done through the user account settings page on the website or mobile app.
Immediately contact support via live chat, change passwords, and enable two-factor authentication.
Access security settings in your account profile and follow instructions to enable 2FA, typically using an authenticator app.
Troubleshoot by checking your phone number, network status, and carrier restrictions; contact support if issues persist.
Account deletion requests require contacting support via live chat or email, following verification and confirmation processes.
Use password recovery, check for account blocks, or contact support for assistance.
Login history details may be available in account security settings or provided on request through support.
Document verification is required to comply with KYC (Know Your Customer) regulations to prevent fraud and money laundering.
Common documents include a government-issued ID, proof of address, and sometimes proof of payment method.
Verification typically takes up to 48 hours but may vary depending on document clarity and volume.
Resubmit clear, valid documents and contact support for guidance on rejection reasons.
Upload documents through the secure upload section in your account or via support channels if directed.
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts are generally prohibited by licensed operators and may lead to account suspension.
Report through live chat or designated security contacts immediately upon suspicion.
Contact support with identification proof to update your account email address.
Update phone number in account settings or through support verification process.
Limitations may be due to verification issues, regulatory restrictions, or account security flags.
Deposit limits can be set in account responsible gaming settings or by contacting support.
Self-exclusion is a responsible gaming tool to block access temporarily or permanently; activate via account settings or support.
Request account freeze via support or use responsible gaming tools offered on the platform.
Report immediately to support via live chat or email, and follow their guidance.
Check payment details, deposit limits, and card/bank restrictions; contact support if issues persist.
Withdrawals typically process within 24 to 72 hours depending on the method.
Most casinos do not charge deposit or withdrawal fees, but third-party payment providers might.
Common reasons include pending verification, suspected fraud, or exceeding withdrawal limits.
Credit/debit cards, e-wallets, bank transfers, prepaid cards; varies by jurisdiction.
Minimum deposits typically start around £/€10; maximum limits vary by payment method and region.
Approximately £10 or equivalent in other currencies.
Varies by payment method; usually several thousand per transaction.
Withdrawal cancellation may be possible by contacting support promptly before processing.
Delays may be due to verification, payment provider processing times, or internal reviews.
Withdrawals must usually go to the original deposit method for security reasons.
Contact support immediately with transaction details for investigation.
Check account transaction history or inquire via live chat.
Blocks can occur due to verification failures, suspected fraud, or regulatory holds.
Proof of identity, proof of address, and proof of source of funds.
Yes, limits are applied based on account status, payment method, and jurisdiction rules.
Refunds typically return to the original payment method after review and approval.
Retry with a different method or contact support for assistance.
Usually not allowed once a withdrawal is requested.
To comply with anti-money laundering laws and verify the legitimacy of funds.
Request via support or download from account transaction history.
Contact support for investigation and resolution assistance.
Typically accepts GBP, EUR, USD, and other major currencies depending on the region.
Conversion is available; rates depend on payment providers and may include fees.
If accepted, cryptocurrency payments are handled via wallet deposits and withdrawals per provider policies.
Retry payment, check details, and contact support if necessary.
Request through support; resolution depends on circumstances.
Check internet connection, clear cache, update browser/app, or contact support.
Refresh the game or app and report persistent issues to support.
Use live chat or support email to submit detailed error information.
Report to support immediately for investigation.
Check device volume/settings, update app/browser, or contact support.
Ensure stable internet, clear cache, restart device, or report issue.
Possible technical fault or rule infringement; contact support for clarification.
Usually available in game history or account transaction logs.
Refresh or restart; contact support if issue persists.
Geographic restrictions, licensing issues, or temporary maintenance may apply.
Clear browser cache or app data via device settings.
Update app/browser, check compatibility, or report to support.
Contact support with bonus code and transaction details for review.
Check bonus terms on the promotions page or ask support.
Ensure eligibility criteria met; contact support if points delay.
Follow promotional instructions on the website or app.
Verify code validity and terms; contact support if problems continue.
Possible maintenance or geographic restrictions; contact support for details.
Check connection, try another device/browser, or report to support.
Use live chat or email support with detailed description.
Check internet, browser compatibility, clear cache, try different device.
Use supported browsers (Chrome, Firefox, Edge); update to latest version.
Most modern sites do not use Flash; update browsers instead.
Clear cache, close unnecessary tabs, check internet speed, contact support if needed.
Access support via live chat or help center on the website or app.
