How to contact the casino support service?
The main ways to contact Winz Casino support are live chat on the website, email, and a contact form accessible through the support page. Agents offer 24/7 service for inquiries and troubleshooting.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, contact form, email support, FAQ page; 24/7 availability for immediate assistance and queries.
Casino website
https://winz.io
Casino launch date
Winz Casino was established in 2020.
Gaming license
The casino operates under a license issued by the Curaçao Gaming Authority.
Casino headquarters location
Winz Casino is owned by Dama N.V., located in Curaçao.
License jurisdiction
Winz Casino is licensed in Curaçao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available directly via the chat icon, operates 24/7, and typically responds within minutes.
Is there a contact form on the website?
Yes, a contact form is available on the support page and at the bottom of the homepage.
Technical support email
VIP support email
Complaints email
Finance department email
No casino-specific finance email listed. Most licensed casinos use support@ or info@ for finance inquiries, and may forward queries internally for billing or payment matters.
Security service email
No casino-specific info available. Many casinos direct security-related concerns to their general support or info@ email, where requests are escalated to the security team as needed.
Support hotline phone number
No casino-specific support hotline is listed. Most online casinos use live chat or email; direct phone lines are uncommon in the crypto sector.
VIP line for premium customers
Not listed for Winz Casino. Typically, VIP customers can access priority support through dedicated email, chat, or a phone number, often supplied individually by account managers.
Separate complaint line
No separate complaint line is mentioned. Industry practice is to manage complaints via designated emails or contact forms and escalate when necessary.
Technical support
Technical support is provided through the 24/7 live chat, email, and contact form for issues relating to games, payments, and website functionality.
Financial department
Reach financial department via the main support email or contact form. Many casinos handle finance queries through their main support channels and escalate if required.
Security service
Security issues can be reported via main support (email or chat), and the support team will escalate cases involving account compromise or suspicious activity.
Telegram support account
Not listed for Winz Casino. Most reputable casinos do not use Telegram for live support; official announcements or community news may be communicated via social channels.
WhatsApp support account
Not specified. Online casinos rarely use WhatsApp for direct customer service; standard support is through chat and email.
Viber support account
Not available. Viber is not recognized as a standard customer service channel for online casinos.
WeChat support account
No account listed. WeChat is not typically used outside Asian-facing casinos; most use live chat or email.
Facebook page
Not listed. Online casinos often use Facebook for marketing or updates, though direct support is generally not conducted via this channel.
Instagram page
Not listed. Instagram is typically used for promotions and branding, not for customer support communications.
Twitter/X page
Not listed. Twitter/X may be used for announcements, with support directed through other direct contact methods.
LinkedIn page
Not provided. Casinos may maintain LinkedIn pages for corporate information, not for customer service.
YouTube channel
Not stated. Casinos may use YouTube for promotional videos, reviews, or game guides.
Telegram channel
Not provided for Winz Casino. Telegram channels are more common for promotions and news, not for direct support.
Discord server
Not listed. Discord may be used for community engagement by some casinos, but live support is rarely available.
Are there video calls with consultants?
No casino-specific info available. Most licensed online casinos do not offer video call support; communication is primarily text-based for privacy and security reasons.
Is there a ticket system (helpdesk)?
A ticket/helpdesk system is commonly implemented via the contact form and email; customers receive reference numbers for follow-up.
Is there a mobile app with support chat?
No Winz-specific mobile app cited. Many casinos offer mobile-optimized websites with integrated live chat, but dedicated apps are rare for crypto casinos.
Are push notifications supported?
Not listed. Push notifications may be available for promotional offers via browser or mobile apps when provided.
Is SMS support available?
Not specified. Most licensed casinos do not provide SMS support, preferring chat and email.
Can I request a callback?
No specific callback service listed. Typically, online casinos do not offer callback due to international customer bases.
Are there forums or communities related to this casino?
No official casino-supported forums. Communities may exist on third-party platforms for player reviews and discussion.
Is there a mobile app for contacting support?
No dedicated mobile app for support. Players may use mobile browsers to access live chat and contact forms.
Are Zoom/Teams consultations possible?
Not supported. Casinos do not typically offer video conferencing; all support is text-based for regulatory reasons.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates continuously, 24 hours a day, including holidays.
Supported languages
English, Finnish, Estonian, and Russian are supported by customer service agents.
Service regions
Supported in most countries where online gambling is permitted, except stated restricted jurisdictions.
Can I contact support without registration?
Yes, support is accessible without registration for general inquiries, typically through live chat and the contact form.
Can I send documents through chat?
Document upload is supported through chat for verification processes, or by email attachment, which is standard procedure.
Privacy policy link
https://winz.io/privacy-policy
Terms of service link
https://winz.io/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot password?" link at login to receive instructions via email to reset your password. If email access is lost, contact support.
How to restore access to a blocked account?
Contact support via live chat or email, provide requested identification, and follow instructions for review and reinstatement.
Why is my account blocked?
Accounts are commonly blocked due to suspected fraud, violation of terms, repeated failed login attempts, or verification issues.
How to change profile information?
Log in, go to your account settings/profile, make changes, and save. Contact support if some fields are locked or require further verification.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, provide all necessary details for investigation, and request temporary suspension if needed.
How to set up two-factor authentication?
Use your account security settings to enable 2FA, typically by linking a mobile authentication app as instructed in your casino profile.
Why am I not receiving SMS confirmation codes?
Check the phone number entered, restart device, ensure SMS service is available, and contact support if codes still do not appear.
How to delete my casino account?
Request account closure via live chat or email, providing necessary identification. The support team will process your request per compliance guidelines.
What to do if I can't log into my account?
Clear browser cache, check credentials, reset password if needed, and contact support if access issues persist.
How to check account login history?
Log in to your account dashboard to view recent login activity; request detailed logs from support if not accessible.
Why is document verification required?
Verification prevents fraud, confirms identity, meets regulatory KYC (Know Your Customer) and anti-money laundering requirements.
What documents are needed for verification?
Standard documents include government-issued ID, proof of address (utility bill), and occasionally payment method proof.
How long does document verification take?
Verification typically takes 24–48 hours, though priority handling is common for VIPs and urgent case reviews.
What to do if documents are rejected?
Correct errors, ensure sufficient quality and clarity, and re-upload through chat, contact form, or email. Contact support for guidance.
How to upload documents for verification?
Use the document upload function in your account profile, chat, or contact form, following provided instructions.
Why does my account require additional verification?
Additional verification is triggered by large transactions, unusual account activity, or incomplete/KYC concerns.
Can I have multiple accounts?
Most casinos, including Winz, prohibit multiple accounts per user; violation may result in blocking and confiscation of winnings.
How to report suspicious activity?
Contact support via live chat or email, describe the suspicious activity, and provide relevant account details.
What to do if I lose access to my email?
Update email via account settings if logged in; otherwise, contact support, verify your identity, and request an email update.
How to change phone number in my account?
Change your phone number in account settings or contact support for assistance if self-service is unavailable.
Why are my account functions limited?
Account functions may be restricted due to pending verification, responsible gambling limits, or compliance checks.
How to set deposit limits?
Set deposit limits in the responsible gambling/tools section of account settings or request via support.
What is self-exclusion and how to activate it?
Self-exclusion allows players to block themselves from accessing the casino for a period. Activate via account responsible gambling tools or support.
How to temporarily freeze my account?
Request a temporary freeze via live chat or email or use account responsible gambling settings if available.
What to do if I suspect fraud?
Report immediately through support channels, provide incident details, and cooperate with any investigation.
Why is my deposit not going through?
Check payment method status, account limits, verify details, ensure no restrictions, and contact support for resolution.
How long does withdrawal processing take?
Withdrawals are typically processed within minutes to a few hours, with maximum wait of 24–48 hours.
What fees are charged for transactions?
Winz Casino does not charge processing fees on deposits or withdrawals; check payment provider for third-party fees.
Why was my withdrawal request declined?
Reasons include pending verification, account limits, invalid payment method, or security checks.
What deposit methods are available?
Crypto (BTC, ETH, LTC, DOGE, USDT, ADA, TRX, BNB, USDC), plus fiat options like Visa, MasterCard, Skrill, Neteller, paysafecard.
What are the minimum and maximum deposit amounts?
Deposit limits vary by method and region; typical minimum is €10–20, maximum set by payment provider and casino policy.
Minimum deposit amount
Minimum deposit is €10 or equivalent in other accepted currencies.
Maximum deposit amount
Maximum deposit depends on payment method; may range from €2,000 up to unlimited for crypto, subject to account limits.
How to cancel a withdrawal request?
If the withdrawal is still pending, navigate to your account's transaction or cashier section and select "Cancel Withdrawal" before processing completes.
Why is my withdrawal taking so long to process?
Delays may occur due to verification issues, service load, payment provider checks, or withdrawal limits.
Can I withdraw to a different card?
Withdrawals are typically returned to the same card or payment method used for deposit, as required by regulations.
What to do if money was debited but not credited?
Contact support with transaction reference, payment method used, and proof of transfer for investigation and resolution.
How to check the status of a financial transaction?
Review status in your account's cashier/transaction history, or inquire directly with support.
Why are financial operations blocked?
Operations may be blocked due to verification requirements, account restrictions, responsible gambling limits, or payment provider issues.
What documents are needed for large withdrawals?
For large withdrawals, casinos require additional ID, proof of address, and sometimes proof of payment method or source of funds.
Are there withdrawal limits?
Standard withdrawal limits are 100,000 USDT/USD per week and 400,000 USDT/USD per month; VIPs may get higher limits.
How do refunds work?
Refunds are processed per casino policy—contact support if a payment error occurs or a transaction must be reversed.
What to do with failed payments?
Check payment details, retry, and contact support for assistance with provider resolution or alternative methods.
Can I change the withdrawal method?
Withdrawal method may be changed if the withdrawal is pending and regulatory policies allow; use cashier section or contact support.
Why is proof of funds source required?
Source of funds checks are mandated for regulatory and anti-money laundering compliance in online casinos.
How to get a financial transaction statement?
Request a transaction statement through support, or download from your account transaction or cashier history.
What to do if a payment is stuck?
Contact support with transaction reference details; they will liaise with payment providers to resolve.
What currencies does the casino accept?
EUR, USD, AUD, CHF, RUB, NOK, CAD, NZD, INR, ZAR, BRL, JPY, KZT, BTC, BCH, ETH, LTC, DOGE, USDT, XRP, ADA, TRX, BNB, USDC.
Is there currency conversion?
Yes, Winz supports currency conversion for deposits/withdrawals; conversion rates depend on payment provider at time of transaction.
How do cryptocurrency payments work?
Select your desired cryptocurrency in the cashier section, transfer funds using the provided wallet address, and confirm transaction.
What to do with payment system errors?
Restart session, retry transaction, and contact support if the error persists; provide screenshots if needed for investigation.
Can I return an erroneous deposit?
Request a review through support; casino may reverse the deposit or refund if the funds are still available and validation succeeds.
Why won't the game load?
Refresh browser, clear cache, check internet connection, or disable VPN/ad blockers; contact support if unresolved.
What to do when there's a game crash?
Reload the game, check active bet/winnings in your account history, and contact support if results are missing or game is unavailable.
How to report a game error?
Use live chat or email, describe the issue in detail, provide game name and screenshots if available.
Why did my winnings disappear after a crash?
Check account balance and transaction history; contact support to initiate investigation for missing winnings after a crash.
Game sound not working - what to do?
Ensure device volume is active, check browser settings, restart the game or device, and contact support if the issue persists.
Game lagging or freezing - how to fix?
Clear cache, close unused apps, ensure adequate system resources, check internet speed, reduce game quality settings, and seek technical support.
Why isn't my bet being counted?
Confirm bet placement, check account history, reload game, and contact support if the bet does not appear.
How to check game round results?
Access results via game history or transactions page in your account or contact support for detailed breakdown.
What to do if the game is not responding?
Refresh the browser, clear cache, restart device, or contact support for troubleshooting assistance.
Why are some games unavailable?
Geographic, regulatory restrictions, or game provider limitations may cause unavailability; check FAQs or with support for explanation.
How to clear cache for better game performance?
Go to browser settings, select "Clear cache" or browsing data, restart browser and re-enter casino website.
Problems with game display on mobile device?
Restart device, clear app/browser cache, and update browser/app to the latest version. If problems persist, seek technical support.
What to do if bonus didn't activate?
Confirm you've met all eligibility criteria, refresh account or browser, check bonus section, and contact support for manual activation.
How to check bonus wagering requirements?
Visit your account bonuses page or FAQ, read bonus terms, or request details directly from support.
Why aren't bonus points being credited?
Verify participation, review bonus terms, check account balance, reload, and reach out to support if points remain missing.
How to participate in tournaments and promotions?
Check current offers on the promotions page, join via opt-in button, and follow instructions for new tournaments.
What to do if promo code doesn't work?
Confirm code validity, ensure no typos, check usage terms, and consult support for troubleshooting or alternative code.
Why is Live Casino unavailable?
Geographic restrictions, local regulations, or game provider limitations are common; inquire with support for details.
Problems with video streaming in live games?
Check internet speed, hardware limits, browser version, or permission settings; restart and reach out to support if unreadable.
How to report a technical glitch?
Use live chat, describe the glitch with screenshots if possible, and provide details for escalation to technical staff.
What to do if the website won't load?
Check connection, restart browser, clear cache, and try alternative browsers or devices. Support can be contacted if inaccessible.
Browser compatibility issues?
Use Chrome, Firefox, or major browsers; keep software updated; disable unnecessary extensions or ad blockers for best experience.
How to update Flash Player or other plugins?
Visit the official plugin website for updates; most casino games now run without Flash using HTML5 technology.
What to do with slow website loading?
Clear cache, check device and connection, close unused applications, and consult support for potential site server issues.
How to get technical support for games?
Access live chat, email, or the contact form for technical help with specific games or issues encountered.