You can contact Yako Casino support primarily via live chat, email, and phone. Live chat is accessible on the website and offers immediate assistance. Email support is available for detailed inquiries, and phone support offers direct verbal help during service hours.
Live chat, email ([email protected]), and phone (+356 2034 1662 / +44 1223 931487).
https://www.yakocasino.com/en/index
Yako Casino was launched in 2015.
Licensed by the United Kingdom Gambling Commission (UKGC), Malta Gaming Authority (MGA), and the Swedish Gambling Authority.
The physical headquarters location is not explicitly stated; the operator is L&L Europe Ltd, which is commonly based in Malta.
Malta, United Kingdom, and Sweden.
Yes, live chat is available 24/7 on the website. Response times typically range from 2 to 5 minutes depending on demand.
There is no specific mention of a traditional contact form; support is primarily via live chat, email, and phone.
No dedicated VIP support email is publicly provided; general support email can be used.
Not specifically listed; use general support or complaints email for financial inquiries.
No dedicated security email publicly available; general support email may be used.
+356 2034 1662 and +44 1223 931487
No separate VIP phone line publicly listed.
No dedicated complaints phone line publicly listed.
Available via live chat (24/7), phone (07:00 to 00:00 GMT), and email. Technical issues can be reported through these channels.
Contact through general support email or phone for financial queries; no dedicated financial email provided.
No separate contact details; security matters handled by general support.
No official Telegram support account found.
No official WhatsApp support found.
No official Viber support found.
No official WeChat support found.
No official Facebook page URL was confirmed.
No official Instagram account URL was confirmed.
No official Twitter/X account URL was confirmed.
No official LinkedIn company page URL was confirmed.
No official YouTube channel URL was confirmed.
No official Telegram channel URL was confirmed.
No official Discord server information found.
No information indicating availability of video call support.
There is no explicit information about a ticket system; communication occurs via live chat, email, and phone.
No dedicated mobile app for Yako Casino currently; mobile version accessible via browser includes live chat.
No specific information on push notifications for customer communications.
No SMS support line information found.
No information available confirming callback service.
No official forums or communities related directly to Yako Casino found.
No dedicated mobile app for support.
No evidence of Zoom or Teams consultations being supported.
Yes, customer support is available every day of the week including weekends and holidays.
Live chat is 24/7. Phone support is available from 07:00 to 00:00 GMT. Another source states 08:00 to 01:00 CET.
English, German, Swedish, Norwegian, Finnish.
Primarily European countries consistent with license jurisdictions including UK, Malta, Sweden; also accessible in South Africa and other regions.
Typically, live chat and email support require account registration for personalized service, but initial contact may be possible without an account.
General industry practice is allowing document uploads through secure channels including live chat or email, though no specific confirmation for chat uploads at Yako Casino was found.
https://www.yakocasino.com/en/privacy-policy
https://www.yakocasino.com/en/terms
Use the "Forgot password" link on the login page to reset via registered email.
Contact customer support via email or live chat with verification documents to request account reinstatement.
Common reasons include suspicious activity, failed verification, multiple accounts, or breach of terms of service.
Profile updates typically can be made via account settings; for sensitive changes contact support.
Immediately contact support, change passwords, and secure associated email accounts.
No detailed 2FA setup instructions found; generally involves enabling 2FA in account security settings if available.
Check phone number accuracy, network issues, and SMS blocking on your device.
Contact customer support for account closure request.
Verify credentials, reset password, and contact support if issues persist.
Some casinos provide login history in account settings, otherwise request from support.
To comply with regulatory KYC and anti-fraud policies, ensuring player identity and security.
Passport, driver’s license, national ID, proof of address (utility bill or bank statement).
Typically 24 to 72 hours depending on volume and document clarity.
Resubmit clearer, valid, unexpired documents as specified by support.
Usually via secure upload links in the account or by sending through support email.
Triggers include large transaction amounts, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts per user to prevent abuse.
Contact customer support immediately with detailed information.
Update your email in account settings if possible or contact support with ID to regain access.
Contact support to update phone number with verification.
Account restrictions may apply due to pending verification, suspicious activity, or self-exclusion.
Limits can be set via account responsible gaming settings or by contacting support team.
Self-exclusion is a voluntary blocking from playing; activated through the account responsible gaming section or by support request.
Contact support to request temporary account freeze, often part of responsible gaming tools.
Report immediately to support and follow their guidance to secure your account.
Issues may arise from payment method problems, insufficient funds, or restrictions.
Varies by method; e-wallets typically 0-24 hours, bank cards and transfers 3-4 business days.
Typically no fees charged by the casino; fees may apply from payment providers.
Common reasons include incomplete verification, bonus conditions not met, or suspicious account activity.
Visa, Mastercard, Maestro, Skrill, Neteller, Trustly, Bank Transfer, Klarna, Interac Online, Bitcoin, Paysafecard, EnterCash, Zimpler, Euteller.
Minimum deposit around €10; maximum deposit limits vary by method and user country.
Varies, typically up to several thousand euros depending on payment method.
Contact customer support immediately to request cancellation if the withdrawal is still pending.
Verification delays, payment provider processing times, or internal reviews can cause delays.
Withdrawals should be made to the original deposit method; exceptions require support approval.
Contact support with transaction details for investigation and resolution.
Use the account transaction history or contact support for status updates.
May be due to incomplete verification, suspicious activity, regulatory issues, or account restrictions.
Government-issued ID and proof of source of funds and/or income.
Yes, daily withdrawal limits typically around €5,000.
Refunds are processed by support on a case-by-case basis, depending on payment method and issue.
Check payment details, ensure sufficient funds, contact support for assistance.
Usually not after withdrawal request is made; contact support if urgent.
To comply with anti-money laundering regulations and verify legitimate funds source.
Request through customer support or download from account history if available.
Contact support with payment details for investigation.
GBP, EUR, NOK, SEK, CAD, and others.
Currency conversion is available; fees and rates depend on payment providers.
Deposit and withdrawals via Bitcoin and possibly other cryptos with standard blockchain confirmation times.
Verify payment details, try another method or contact support.
Contact support immediately to request return of mistaken deposits.
Possible browser cache issues, slow internet, or device compatibility problems.
Refresh browser or app, clear cache, and report to support if persistent.
Use live chat or support email to describe the issue with details.
Report immediately to support for investigation and resolution.
Check device sound settings, browser permissions, and reload the game.
Close other apps, clear cache, update browser/app, check internet speed.
Verify wager meets game rules, no disconnection occurred; contact support if erroneous.
Results are usually displayed post-round; check game history if available.
Reload game, clear cache, or contact support if issue continues.
Game restrictions may be due to licensing, location, or maintenance.
Use browser or app settings to clear cache and cookies.
Ensure updated browser, clear cache, and check stable internet connection.
Contact support with bonus code/details; sometimes manual activation is required.
Terms and conditions or bonus section specify wagering needs.
May be due to inactivity, wagering not met, or system delays.
Register and follow promotion rules; often available on promotions page.
Verify code validity and eligibility, or contact support.
Could be due to geographic restrictions, maintenance, or internet issues.
Check internet speed, device compatibility, or try another browser.
Contact support via live chat or email with detailed description.
Check internet connection, try different browser or device, clear DNS cache.
Use latest versions of major browsers like Chrome, Firefox, Safari.
Flash is largely deprecated; use HTML5 compatible browsers; update browser instead.
Clear cache, close other tabs/apps, check internet speed.
Contact live chat or email support detailing the issue.
