How to contact the casino support service?
You can contact Yeti Casino support by live chat available 24/7 for immediate help, email at [email protected], or phone from 7am to midnight GMT at +356 2033 0252 (international) or +44 1223 931492 (UK).
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What contact methods are available for customers?
Live chat 24/7, email [email protected], telephone support 7am-midnight GMT +356 2033 0252, +44 1223 931492.
Casino website
https://www.yeticasino.com/en/index
Casino launch date
Yeti Casino was launched in May 2017.
Gaming license
The casino holds licenses from the Malta Gaming Authority (MGA/B2C/211/2011) and the United Kingdom Gambling Commission (UKGC license number 38758).
Casino headquarters location
The physical headquarters location is not explicitly stated in available sources but the operator L&L Europe Limited is based in Malta.
License jurisdiction
Malta Gaming Authority (MGA) and United Kingdom Gambling Commission (UKGC).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available on the website 24/7. Response time is immediate.
Is there a contact form on the website?
Yes, a contact form is available on the casino’s "Contact Us" page for inquiries and support requests.
Technical support email
VIP support email
There is no specific VIP support email publicly listed; VIP customers usually use the general support email or dedicated VIP channels if provided upon VIP status approval.
Complaints email
Finance department email
No specific finance department email found; financial inquiries are generally handled via [email protected].
Security service email
No dedicated security email found; security-related issues can be reported through the general support email.
Support hotline phone number
+356 2033 0252 (International), +44 1223 931492 (UK)
VIP line for premium customers
No dedicated VIP phone line is publicly available.
Separate complaint line
No dedicated complaint phone line is publicly available; complaints handled via email.
Technical support
Available via live chat, email, and phone during operating hours. Live chat is 24/7, phone support from 7am to midnight GMT.
Financial department
Contacted via general support email; no separate public financial department contact listed.
Security service
Report security concerns via the main support email.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not specifically listed; the casino likely uses general social media channels but no official URL found.
Instagram page
Not specifically listed.
Twitter/X page
Not specifically listed.
LinkedIn page
Not specifically listed.
YouTube channel
Not specifically listed.
Telegram channel
Not publicly available.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support is publicly mentioned.
Is there a ticket system (helpdesk)?
Yes, support is provided via a ticket system through email and contact forms.
Is there a mobile app with support chat?
Yes, Yeti Casino has a mobile app that includes live chat support functionality.
Are push notifications supported?
Push notifications are supported for customer communications through the mobile app.
Is SMS support available?
SMS support is not publicly mentioned.
Can I request a callback?
Callback service availability is not publicly specified.
Are there forums or communities related to this casino?
No official forums or community platforms are publicly linked to Yeti Casino.
Is there a mobile app for contacting support?
Yes, the mobile app includes customer support chat.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Yes, live chat support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Live chat 24/7; phone support 7am to midnight GMT; email support responses typically within a few hours.
Supported languages
Multilingual support including English, Swedish, Dutch, German, Norwegian, Swedish, Finnish, and potentially more.
Service regions
Primarily serves UK and European players, including regions covered by MGA and UKGC licenses.
Can I contact support without registration?
Yes, live chat and contact form support are typically available without needing an account registration.
Can I send documents through chat?
Generally, document upload capability is available through the support ticket/email system, but not explicitly via live chat.
Privacy policy link
https://www.yeticasino.com/en/privacy-policy
Terms of service link
https://www.yeticasino.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the website to receive a password reset link via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include verification failures, suspected fraudulent activity, breaches of terms, or self-exclusion requests.
How to change profile information?
Log into your account and update personal details in the profile section or contact support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and follow their instructions for verification and protection.
How to set up two-factor authentication?
If available, enable 2FA in account security settings or request support assistance to activate this feature.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking mobile network, ensuring number correctness, or contacting support for assistance.
How to delete my casino account?
Contact customer support to request account deletion, which will proceed after verification and compliance checks.
What to do if I can't log into my account?
Check credentials, reset password if needed, clear browser cache, or contact support for help.
How to check account login history?
Some casinos provide login history under account security; contact support for details if not visible.
Why is document verification required?
Verification confirms player identity to comply with regulatory requirements and prevent fraud and money laundering.
What documents are needed for verification?
Typically government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Verification processing usually takes from a few hours up to 48 hours, depending on volume.
What to do if documents are rejected?
Resubmit clear and valid documents as specified, or contact support for clarification.
How to upload documents for verification?
Upload documents via the secure section on the website or send them through the support ticket system.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms and may lead to account closures.
How to report suspicious activity?
Report suspicious activity immediately to customer support via email or live chat.
What to do if I lose access to my email?
Contact support with identity verification to update your registered email address.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Account limitations may be due to pending verification, self-exclusion, responsible gaming measures, or suspicious activity.
How to set deposit limits?
Deposit limits can usually be set in responsible gaming settings or requested through customer support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary restriction from gambling for a set period; activate via account settings or support.
How to temporarily freeze my account?
Request account freeze/temporary suspension through customer support or self-exclusion tools on the website.
What to do if I suspect fraud?
Report fraud immediately to support with all details and cooperate for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, account restrictions, or technical errors; contact support for help.
How long does withdrawal processing take?
Withdrawals are usually processed within 24 hours; e-wallets faster, bank transfers may take up to two days.
What fees are charged for transactions?
Yeti Casino generally does not charge fees on deposits or withdrawals except in unusual cases.
Why was my withdrawal request declined?
Common reasons include incomplete verification, suspicious activity, or violation of terms and conditions.
What deposit methods are available?
Visa, Mastercard, Apple Pay, Skrill, PayPal, Neteller, Trustly (open banking), and bank transfer.
What are the minimum and maximum deposit amounts?
Minimum deposit generally around £10; bank transfer minimum may be higher (e.g., £30).
Minimum deposit amount
£10 for most methods except bank transfer.
Maximum deposit amount
Varies by payment method; limits visible in the casino’s cashbox.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation if the withdrawal has not yet been processed.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment provider issues, or increased security checks.
Can I withdraw to a different card?
Withdrawals must generally be sent to the original deposit method for security and regulatory reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check transaction status in account history or contact customer support.
Why are financial operations blocked?
Operations may be blocked due to verification issues, suspicious activity, or account restrictions.
What documents are needed for large withdrawals?
Additional proof of source of funds, identity, and address documents may be required.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on payment method and regulatory requirements.
How do refunds work?
Refunds are processed to the original payment method following casino policies.
What to do with failed payments?
Contact support with details to resolve or retry payment using alternative methods.
Can I change the withdrawal method?
Withdrawal method changes are typically restricted for security; consult support for possible exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legality of funds used.
How to get a financial transaction statement?
Request transaction history or statements via customer support.
What to do if a payment is stuck?
Report stalled payments to support for prompt investigation.
What currencies does the casino accept?
Major currencies including GBP, EUR, and possibly others depending on the jurisdiction.
Is there currency conversion?
Currency conversion available depending on deposit currency, at prevailing exchange rates.
How do cryptocurrency payments work?
Not specifically indicated; generally involves depositing through crypto wallet addresses if supported.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately to request return of accidental or erroneous deposits.
Why won't the game load?
Troubleshoot by clearing cache, checking internet connection, trying different browser or device.
What to do when there's a game crash?
Refresh the game, restart device, clear cache, or contact support if issues persist.
How to report a game error?
Report through customer support with game details and error description.
Why did my winnings disappear after a crash?
Contact support to investigate and potentially restore lost winnings.
Game sound not working - what to do?
Check device sound settings, game volume settings, and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, close background apps, check internet speed, or switch devices.
Why isn't my bet being counted?
Check wager requirements and game terms; report discrepancies to support.
How to check game round results?
Results are often available in game history or through support confirmation.
What to do if the game is not responding?
Reload game, restart device, clear cache, or seek support assistance.
Why are some games unavailable?
Game availability may be restricted by region, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies or app cache via settings.
Problems with game display on mobile device?
Update app or browser, adjust settings, or contact support.
What to do if bonus didn't activate?
Contact support with bonus details; verify eligibility and promotion terms.
How to check bonus wagering requirements?
Available in bonus terms and conditions or via customer support.
Why aren't bonus points being credited?
Verify qualification criteria and contact support if issues persist.
How to participate in tournaments and promotions?
Follow promotion instructions on the website or app, and register if required.
What to do if promo code doesn't work?
Confirm code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
May be due to maintenance, regional restrictions, or account limitations.
Problems with video streaming in live games?
Check internet speed, browser permissions, or switch device; contact support if unresolved.
How to report a technical glitch?
Contact customer support with detailed information about the issue.
What to do if the website won't load?
Check internet connection, clear cache, try another browser, or contact support.
Browser compatibility issues?
Use recommended browsers and keep them updated; disable conflicting plugins.
How to update Flash Player or other plugins?
Modern casinos use HTML5; ensure browser is up to date for best compatibility.
What to do with slow website loading?
Clear cache, check internet speed, or try a different browser.
How to get technical support for games?
Contact customer support via live chat, email, or phone.