How to contact the casino support service?
You can contact Yoju Casino support primarily via live chat available 24/7 for quick responses and email at [email protected], typically answered within a few hours.
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What contact methods are available for customers?
Live chat 24/7, email [email protected].
Casino website
https://yoju.casino
Casino launch date
Yoju Casino was launched in 2020.
Gaming license
Yoju Casino operates under a gaming license issued by the Curacao iGaming Authority, license number 8048/JAZ2020.
Casino headquarters location
The casino's headquarters are located at RM 7B One Capital Place, 18 Luard Road, Wanchai, Hong Kong.
License jurisdiction
Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Yoju Casino offers live chat support 24/7 with response times typically under a few minutes, often within 30 seconds.
Is there a contact form on the website?
There is no prominently available contact form; support is mainly via live chat and email.
Technical support email
VIP support email
No specific VIP support email is publicly provided, but VIP customers have dedicated account managers for personalized service.
Complaints email
Complaints can be sent to [email protected].
Finance department email
No separate finance email is publicly listed; financial inquiries are handled via the main support email.
Security service email
No distinct security service email is listed; security concerns are addressed via [email protected].
Support hotline phone number
There is no telephone hotline available.
VIP line for premium customers
No dedicated VIP phone line is provided.
Separate complaint line
No separate complaints phone line is provided.
Technical support
Available 24/7 through live chat and email for technical issues.
Financial department
Contact via [email protected] for financial matters; no separate direct contact is listed.
Security service
Contact through general support email; casino uses SSL encryption and adheres to security standards.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
https://www.facebook.com/YojuCasino
Instagram page
No official Instagram page URL distinctly confirmed.
Twitter/X page
https://x.com/YojuCasino
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
No dedicated ticketing system is publicly described; support is via live chat and email.
Is there a mobile app with support chat?
Yoju Casino has a mobile-friendly website but no distinct mobile app with support chat functionality is confirmed.
Are push notifications supported?
Push notifications are not confirmed for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or communities are provided by the casino.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support is known.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Support is primarily available in English.
Service regions
Yoju Casino serves a broad international audience, including regions where Curacao license is accepted.
Can I contact support without registration?
Generally, support contact requires account registration for verification but live chat may sometimes be accessible without logging in.
Can I send documents through chat?
Document upload via chat is not confirmed; documents are usually uploaded through a user account interface.
Privacy policy link
https://yoju.casino/privacy-policy
Terms of service link
https://yoju.casino/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset email.
How to restore access to a blocked account?
Contact support via live chat or email explaining the situation to resolve account blocking issues.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or breach of casino terms.
How to change profile information?
Profile information can be updated via the user account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable security measures.
How to set up two-factor authentication?
2FA setup is generally done in account security settings when available; confirm via support if needed.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or contact support for manual verification.
How to delete my casino account?
Request account deletion through customer support following verification and terms.
What to do if I can't log into my account?
Verify credentials, reset password, clear cookies/cache, or contact support for assistance.
How to check account login history?
Login history is sometimes available in account security settings or upon request to support.
Why is document verification required?
Verification (KYC) is required to prevent fraud, comply with regulations, and ensure secure transactions.
What documents are needed for verification?
Typically government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and sometimes proof of payment method.
How long does document verification take?
Verification usually takes a few hours to a couple of days depending on document quality and volume.
What to do if documents are rejected?
Resubmit clear, valid, and current documents; contact support for guidance.
How to upload documents for verification?
Upload documents through the user account verification section or as instructed by support.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos, including Yoju, prohibit multiple accounts per user to prevent abuse.
How to report suspicious activity?
Contact customer support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support for identity verification and to update email information.
How to change phone number in my account?
Update your phone number in account settings or through support assistance.
Why are my account functions limited?
Account restrictions can be due to pending verification, self-exclusion, or regulatory reasons.
How to set deposit limits?
Deposit limits can be set through account responsible gambling settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary gambling suspension; activate via support or responsible gambling controls on the website.
How to temporarily freeze my account?
Contact support to request an account freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to support with relevant evidence for investigation.
Why is my deposit not going through?
Common issues include payment method problems, insufficient funds, or verification holds.
How long does withdrawal processing take?
Withdrawals typically take between a few hours to several days depending on the method.
What fees are charged for transactions?
Most deposits are free; withdrawal fees depend on method and casino policy.
Why was my withdrawal request declined?
Possible reasons include verification issues, wagering requirements unmet, or suspicious activity.
What deposit methods are available?
Visa, Mastercard, Maestro, Neteller, Skrill, MuchBetter, Piastrix, Siru, Sofort, MiFinity, Jeton, CoinsPaid, ecoPayz, Ezeewallet, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposit generally $20; maximum deposit varies by method, often capped at $4,000.
Maximum deposit amount
$4,000
How to cancel a withdrawal request?
Contact support immediately to request cancellation if transactions are not yet processed.
Why is my withdrawal taking so long to process?
Delays can be due to verification, banking issues, or method-specific processing times.
Can I withdraw to a different card?
Withdrawals usually must be made to the same account used for deposit due to AML regulations.
What to do if money was debited but not credited?
Contact support with transaction proof for investigation and resolution.
How to check the status of a financial transaction?
Track withdrawal status in account transaction history or inquire via support.
Why are financial operations blocked?
Blocks may arise due to compliance checks, suspected fraud or incomplete verifications.
What documents are needed for large withdrawals?
Enhanced KYC documents like proof of source of funds may be required.
Are there withdrawal limits?
Yes, withdrawal limits are set weekly or monthly and depend on VIP status and payment method.
How do refunds work?
Refunds depend on payment method policies; initiate through support if eligible.
What to do with failed payments?
Report to support with transaction details for troubleshooting and retry options.
Can I change the withdrawal method?
Withdrawals are generally restricted to original deposit methods for compliance.
Why is proof of funds source required?
To comply with anti-money laundering rules and ensure lawful fund origins.
How to get a financial transaction statement?
Request transaction history or statements via account interface or support.
What to do if a payment is stuck?
Contact support promptly with payment details for monitoring and resolution.
What currencies does the casino accept?
Multiple currencies including USD, EUR, CAD, and various cryptocurrencies.
Is there currency conversion?
Yes, currency conversion is available with applicable exchange rates.
How do cryptocurrency payments work?
Deposits and withdrawals via supported cryptocurrencies processed through integrated wallets.
What to do with payment system errors?
Contact support with error details; retry transaction or use alternative method.
Can I return an erroneous deposit?
Contact support immediately to request the return of an accidental deposit.
Why won't the game load?
Common issues include browser compatibility, slow internet, or outdated software.
What to do when there's a game crash?
Reload the game, clear cache, restart device, or contact support if issues persist.
How to report a game error?
Use live chat or support email to report bugs or malfunctions with detailed info.
Why did my winnings disappear after a crash?
Contact support with session details; some winnings may be restored after review.
Game sound not working - what to do?
Check browser/device sound settings, reload game, or try a different browser.
Game lagging or freezing - how to fix?
Clear cache, close background apps, check internet speed, or switch devices.
Why isn't my bet being counted?
Ensure bet placement confirmation; if issue persists, contact support with details.
How to check game round results?
Results are displayed post-round; support can verify transaction/game details if unclear.
What to do if the game is not responding?
Reload game, check internet, try different device/browser, or report to support.
Why are some games unavailable?
Games may be restricted by region, device, or licensing agreements.
How to clear cache for better game performance?
Clear browser cache and cookies via settings for smoother gameplay.
Problems with game display on mobile device?
Update app/browser, clear cache, or try a different device or network.
What to do if bonus didn't activate?
Check bonus terms, contact support immediately with deposit and account info.
How to check bonus wagering requirements?
Wagering details are on the bonus terms page or in the FAQ section.
Why aren't bonus points being credited?
Points posting delay, wager requirements not met, or technical issues handled by support.
How to participate in tournaments and promotions?
Register as per promotion terms and follow instructions on the casino promotions page.
What to do if promo code doesn't work?
Verify code validity, expiry, and terms; contact support if issues persist.
Why is Live Casino unavailable?
Unavailability may be due to high traffic, region restrictions, or maintenance.
Problems with video streaming in live games?
Check internet speed, update browser, or switch device; report persistent errors.
How to report a technical glitch?
Use live chat or email with precise details for prompt troubleshooting.
What to do if the website won't load?
Check internet, clear browser cache, try another browser or device.
Browser compatibility issues?
Use latest versions of Chrome, Firefox, Edge, or Safari for best experience.
How to update Flash Player or other plugins?
Most modern casinos use HTML5, eliminating the need for Flash updates.
What to do with slow website loading?
Check connection, clear cache, close other tabs/apps, or switch browser/device.
How to get technical support for games?
Use live chat or email to contact technical support for game-related issues.