How to contact the casino support service?
You can contact Yoyo Casino support primarily through their 24/7 live chat service or by sending an email to [email protected]. They also offer phone support during specified hours.
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What contact methods are available for customers?
Live chat 24/7, email support, phone support (limited hours).
Casino website
https://yoyocasino.se/en
Casino launch date
Yoyo Casino was launched in 2016.
Gaming license
Yoyo Casino is licensed by the Malta Gaming Authority (MGA), with e-Gaming licence number MGA/B2C/486/2018.
Casino headquarters location
The casino’s office is located at Wilhelminalaan 13, Willemstad, Curaçao.
License jurisdiction
Malta (MGA) and also regulated in Curaçao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7. Response times are generally quick as the support team is proactive and ready to assist at all times.
Is there a contact form on the website?
The casino has an FAQ section, but no specific mention of a general contact form separate from live chat or email.
Technical support email
VIP support email
No specific VIP support email publicly listed; general support is provided via the same support email and live chat.
Complaints email
No separate complaints email publicly listed; customers typically use the general support email or live chat.
Finance department email
Not separately listed; financial inquiries generally go through the main support contact email.
Security service email
No specific security email provided; security issues can be reported via customer support channels.
Support hotline phone number
8-800-775-34-89 (toll-free number available 07:00 to 17:00 CET)
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No dedicated complaints phone line publicly available.
Technical support
Available through live chat 24/7 and via email; phone support during business hours.
Financial department
Contact via main support email and phone during business hours.
Security service
Contact through main customer support channels.
Telegram support account
No verified official Telegram support account identified.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL publicly listed for Yoyo Casino Sweden.
Instagram page
https://www.instagram.com/yoyo_casino/
Twitter/X page
No official Twitter/X account publicly confirmed.
LinkedIn page
No publicly listed official LinkedIn company page.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is not standard industry practice and no evidence it is offered.
Is there a ticket system (helpdesk)?
No publicly stated ticket system; communication is primarily via live chat and email.
Is there a mobile app with support chat?
Yes, there is a native iOS mobile app with support chat functionality.
Are push notifications supported?
Likely supported via the mobile app but no specific details available.
Is SMS support available?
SMS support is not standard and not indicated for Yoyo Casino.
Can I request a callback?
No callback service explicitly mentioned.
Are there forums or communities related to this casino?
No official forums or communities found.
Is there a mobile app for contacting support?
The mobile app includes support chat allowing contact.
Are Zoom/Teams consultations possible?
No evidence of video consultation platforms like Zoom or Teams being used.
Is support available on weekends and holidays?
Live chat support is available 24/7, including weekends and holidays. Phone support may be limited on weekends.
What are the support service operating hours?
Live chat and email support 24/7; phone support 07:00 to 17:00 CET (or 10:00 to 20:00 GMT+3 in some regions), Monday to Friday.
Supported languages
English primarily; Swedish live support available 09:00 to 23:00.
Service regions
Supports players primarily across Europe including Sweden and other countries under MGA jurisdiction.
Can I contact support without registration?
Yes, live chat can usually be accessed without registration; email support also accessible.
Can I send documents through chat?
Document upload via chat is not clearly confirmed; document submission usually done via account interface or email.
Privacy policy link
https://yoyocasino.se/en/privacy-policy
Terms of service link
https://yoyocasino.se/en/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the casino login page to reset your password via email.
How to restore access to a blocked account?
Contact customer support via live chat or email providing your account details and verification documents.
Why is my account blocked?
Common reasons include suspected fraud, verification failures, or violation of terms and conditions.
How to change profile information?
Log in and update profile details within your account settings; some changes may require verification or support assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support, change your password, and request account security review.
How to set up two-factor authentication?
Industry standard is to enable 2FA via account security settings if offered; Yoyo Casino specifics not publicly detailed.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking phone number correctness, network issues, or reach support for assistance.
How to delete my casino account?
Contact support to request account deletion; some casinos do not allow immediate deletion without cooling-off periods.
What to do if I can't log into my account?
Use password reset, check account status, clear cookies, try different browsers, or contact support.
How to check account login history?
Some casinos provide this in account security; contact support if not visible in user interface.
Why is document verification required?
For legal compliance with KYC (Know Your Customer) and anti-fraud regulations to verify identity and protect accounts.
What documents are needed for verification?
Commonly required documents include government-issued ID, proof of address (utility bill or bank statement), and proof of payment method.
How long does document verification take?
Verification typically takes 24-72 hours depending on workload and completeness of documents.
What to do if documents are rejected?
Resubmit clearer or updated documents following support instructions.
How to upload documents for verification?
Usually via the account dashboard or by emailing support as per casino instructions.
Why does my account require additional verification?
Triggers include large withdrawals, unusual activity, or regulatory compliance checks.
Can I have multiple accounts?
Most licensed casinos prohibit multiple accounts per user to prevent fraud and abuse.
How to report suspicious activity?
Contact customer support immediately with details to investigate potential breaches or fraud.
What to do if I lose access to my email?
Inform customer support, provide identification for account recovery and update contact details.
How to change phone number in my account?
Access profile settings or contact support to update your registered phone number.
Why are my account functions limited?
Due to pending verification, self-exclusion settings, or restriction for suspicious activity.
How to set deposit limits?
Usually available in account responsible gambling settings to control spending.
What is self-exclusion and how to activate it?
A program allowing players to pause or ban their account for a set time to prevent gambling harm; activated via support or account settings.
How to temporarily freeze my account?
Request account pause or time-out through support or responsible gambling tools.
What to do if I suspect fraud?
Report immediately to support with relevant details for investigation.
Why is my deposit not going through?
Check payment method status, account limits, currency compatibility, and verify account status.
How long does withdrawal processing take?
Withdrawal times vary 0-5 days depending on payment method and verification status.
What fees are charged for transactions?
Most transactions are free though some payment methods may charge fees; verify with casino terms.
Why was my withdrawal request declined?
Possible reasons include verification issues, insufficient funds, bonus wagering requirements not met, or account restrictions.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, Paysafecard, Bank Transfer, Trustly, Payz, MiFinity, eZeeWallet and more.
What are the minimum and maximum deposit amounts?
General industry range is from around €10 minimum; maximum varies greatly by method and jurisdiction.
Minimum deposit amount
Generally €10 or local currency equivalent is standard.
Maximum deposit amount
Depends on method and jurisdiction, often up to several thousands per transaction.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays due to verification, payment processor issues, or weekends/holidays.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support promptly with transaction details to resolve.
How to check the status of a financial transaction?
Use account transaction history or contact support.
Why are financial operations blocked?
Often due to pending verification, suspicious activity, or regulatory reasons.
What documents are needed for large withdrawals?
In addition to ID and address proof, proof of source of funds may be required.
Are there withdrawal limits?
Yes, casinos impose daily, weekly, or monthly withdrawal limits for security and regulatory purposes.
How do refunds work?
Refunds are processed by the payment provider or casino as per their policy; contact support for details.
What to do with failed payments?
Verify payment details, retry with a different method, or contact support.
Can I change the withdrawal method?
Usually not once initiated; set preferred method in account settings for future withdrawals.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legality of funds.
How to get a financial transaction statement?
Request from support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details for assistance.
What currencies does the casino accept?
Euro, Brazilian Real, Hungarian Forint, Indian Rupee, Norwegian Krone among others.
Is there currency conversion?
Currency conversion may be supported with applicable fees; check terms.
How do cryptocurrency payments work?
Yoyo Casino accepts some cryptocurrencies; deposits and withdrawals processed via integrated payment gateways.
What to do with payment system errors?
Retry transaction, contact payment provider, or casino support.
Can I return an erroneous deposit?
Contact support immediately for return or correction procedures.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, try different device or contact support.
What to do when there's a game crash?
Reload game, clear cache, update browser or app, report issue to support.
How to report a game error?
Use live chat or email support with game details and error description.
Why did my winnings disappear after a crash?
Contact support promptly to investigate; possible technical error.
Game sound not working - what to do?
Check device sound settings, browser permissions, reload game or contact support.
Game lagging or freezing - how to fix?
Clear cache, close other apps, restart device, ensure stable internet or contact support.
Why isn't my bet being counted?
Check game rules and status, bet confirmation, or contact support.
How to check game round results?
Usually visible in game history or session info; ask support if unclear.
What to do if the game is not responding?
Refresh page, clear cache, try another browser or device, report to support.
Why are some games unavailable?
Licensed restrictions by region or provider, maintenance or updates.
How to clear cache for better game performance?
Clear browser cache/settings or app data for the casino app.
Problems with game display on mobile device?
Update app/browser, clear cache, restart device or report.
What to do if bonus didn't activate?
Contact support with deposit and bonus details.
How to check bonus wagering requirements?
Available in bonus terms and conditions or ask support.
Why aren't bonus points being credited?
Check promotion rules, eligibility, or contact support.
How to participate in tournaments and promotions?
Register and opt-in via casino promotional pages.
What to do if promo code doesn't work?
Verify code validity, terms, or contact support.
Why is Live Casino unavailable?
Regional restrictions, maintenance, or connectivity issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility or contact support.
How to report a technical glitch?
Use live chat or email with detailed info.
What to do if the website won't load?
Check internet, try different browser/device, clear cache or contact support.
Browser compatibility issues?
Use supported browsers; update browser.
How to update Flash Player or other plugins?
Flash is largely deprecated; update browser or use HTML5 games.
What to do with slow website loading?
Clear cache, check connection, close other apps.
How to get technical support for games?
Contact live chat or email support.