Customers can contact ZigZag777 Casino support primarily through 24/7 live chat, email at [email protected], and phone support. The live chat is accessible directly on the website, and emails receive responses from the support team. Phone support is also available for more direct contact.
Live chat 24/7, email [email protected], phone +46 72 940 22 80, and Telegram bot.
https://1zigzag777-casino.ru
Established in 2016.
Licensed under Curacao eGaming authority.
The physical headquarters location is typically not published openly; however, the operator is known as JocSolutions Limited, which is registered in Curacao.
Curacao
Yes, there is a live chat feature available 24/7 on the website. Response times are generally quick, with support staff available around the clock to answer queries instantly.
There is no widely reported dedicated contact form; main communication is conducted via live chat, email, and phone.
No separate VIP support email publicly available; VIP players likely access support via the main live chat or specialized VIP contact provided upon membership.
No dedicated complaints email disclosed; general support email [email protected] handles complaints.
Not publicly listed; financial inquiries are generally handled through primary support contacts or live chat.
Not publicly specified; security issues usually reported to the general support email.
+46 72 940 22 80
No specific VIP hotline disclosed publicly.
Not available publicly.
Available 24/7 mainly through live chat and email; technical issues also can be escalated via phone support.
Contact through main support email and phone; no dedicated direct line published.
Contact through main support channels (live chat, email); no exclusive security contact publicly known.
The casino accepts queries through a Telegram bot but no official separate Telegram username publicly listed.
Not publicly provided.
Not publicly available.
Not publicly available.
Not publicly linked; probably no official Facebook presence.
https://www.instagram.com/zigzag777_ru/
No public official Twitter/X account found.
Not publicly available.
https://www.youtube.com/channel/UC1-x-bsOLeAVnqqCUB5ZEtg
Not explicitly listed.
Not publicly listed.
No public indication video call support is available.
No dedicated ticketing system is publicly mentioned; support mainly via live chat and email.
Yes, ZigZag777 offers mobile applications including iOS and Android with integrated support chat functionality.
Yes, likely supported via the mobile app for player communication.
Not publicly indicated.
No public callback service mentioned.
No official forums or community platforms are publicly linked.
Yes, the mobile app includes customer support chat feature.
No information on support via Zoom or Teams.
Support is available 24/7, including weekends and holidays.
24 hours a day, 7 days a week.
Support is offered in multiple languages including English, Russian, German, Polish, Swedish, Ukrainian, Romanian, Turkish, and Chinese.
Primarily serves players from Russia and Eastern Europe, with restrictions on some countries including UK, US, and others.
Yes, guests can contact support via live chat and email without registering.
Typically, document uploads for verification are done through account panels, not live chat.
Not directly found on the public site linked; usually available via site footer or legal section.
Not directly found; usually accessible on the official site’s legal or terms section.
Use the “Forgot Password” feature on the login page to reset via email.
Contact customer support through live chat or email to initiate restoration and provide necessary verification.
Common reasons include suspicious activity, verification issues, violation of terms, or bonus abuse.
Log into the account and edit profile details in the account settings section.
Immediately contact support, change password, and enable two-factor authentication if available.
No specific details for ZigZag777; generally done via account security settings if supported.
Check phone number accuracy, network issues, or contact support for assistance.
Request account deletion via customer support; some casinos require a formal request through email.
Verify credentials, reset password, clear browser cache, or contact support.
Usually accessible through account security settings if the casino provides this feature.
To comply with KYC and anti-money laundering regulations ensuring account security and legality.
Valid ID (passport, national ID, or driver’s license), proof of address (utility bill or bank statement), and sometimes proof of payment method.
Typically 24 to 72 hours depending on volume and accuracy of documents submitted.
Re-upload clear and valid documents or contact support to clarify issues.
Via the account verification section on the website or mobile app.
Triggered by large withdrawals, security concerns, or unusual account activity.
Usually prohibited; most casinos allow only one account per player to comply with terms.
Contact support immediately via live chat or email with details.
Contact support for alternative verification methods to regain access.
Update phone number in account settings or contact support for help.
Restrictions may apply due to incomplete verification, ongoing investigations, or self-exclusion status.
Use responsible gaming tools on the website or request support to set limits.
A voluntary program to restrict access to gambling for a period; activated via account settings or support.
Request suspension through customer service or use self-exclusion options.
Report immediately to support providing all relevant details.
Could be due to payment method issues, insufficient funds, or casino restrictions.
Typically 0-24 hours for e-wallets, 24-72 hours for card payments.
Usually no fees from the casino; third-party payment processors may charge.
Common reasons include verification failure, bonus wagering requirements unmet, or suspicious activity.
Commonly supported methods include Visa, MasterCard, Neteller, Skrill, QIWI, and cryptocurrencies.
Minimum deposits often start around 10 EUR or equivalent; maximums vary by payment method.
Approximately 10 EUR or 250 RUB depending on currency.
Varies by payment method; no fixed maximum publicly stated.
Contact support immediately via live chat or email to request cancellation.
Could be due to verification pending, high withdrawal volume, or payment provider delays.
Usually not allowed; withdrawals must go to the original deposit method due to security.
Contact support immediately with transaction details for resolution.
Via account transaction history or by contacting support.
Due to verification issues, suspected fraud, or regulatory compliance.
Proof of identity, proof of address, and source of funds documentation.
Yes, limits apply often depending on account status and promotions.
Refunded transactions are processed through the original payment method as per casino policy.
Retry payment, ensure sufficient funds, or contact support for assistance.
Usually no; withdrawals must match original deposit method.
To comply with anti-money laundering laws and verify legitimate funds.
Request through support or download from account transaction history.
Contact support with transaction details for investigation.
Supports multiple currencies including USD, EUR, RUB, and cryptocurrencies.
Conversion is handled automatically if paying in a non-supported currency; rates depend on payment provider.
Accepted as deposits; converted to fiat currency for play; withdrawals may be limited.
Contact support, verify payment details, or try an alternative payment method.
Contact support immediately to request reversal if deposit was made in error.
Could be due to browser issues, internet connection, or flash/player plugin requirements.
Refresh the browser/app or contact support to report.
Contact support with game details and error description via live chat or email.
Report immediately to support for investigation and possible restoration.
Check device volume settings, game sound settings, or reload the game.
Clear cache, close other applications, or switch to a better internet connection.
Could be due to connection loss or game error; report to support.
Usually displayed in game history or session logs.
Refresh or restart the game/app and contact support if persistent.
Due to licensing restrictions or maintenance.
Use browser settings or app settings to clear cached data.
Update app/browser or adjust screen orientation.
Contact support with bonus details immediately.
Accessible via bonus terms on the website or player account info.
Ensure terms are met and contact support if points are missing.
Register and opt-in as per promotional rules published on the website.
Verify code validity, expiration, and contact support.
Could be due to regional restrictions, maintenance, or server issues.
Check internet speed and device compatibility; report to support if unresolved.
Contact support immediately via live chat or email with description.
Check internet, try another browser/device, or access mirror sites if blocked.
Use updated browsers like Chrome, Firefox, or Edge for best performance.
Follow official plugin websites for updates; HTML5 is preferred in modern casinos.
Clear cache, check connection, try a different device.
Via live chat, email, or phone support.
