How to contact the casino support service?
Zodiac Casino support can be contacted primarily via live chat available 24/7 for immediate help, and by email for less urgent inquiries.
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What contact methods are available for customers?
Live chat 24/7, email ([email protected]), social media (Facebook, Instagram, Twitter).
Casino website
https://zodiac.casino/en
Casino launch date
Zodiac Casino was launched in 2001.
Gaming license
Zodiac Casino is licensed by the Kahnawake Gaming Commission (KGC) and also regulated by iGaming Ontario (iGO).
Casino headquarters location
The official physical location of Zodiac Casino headquarters is not publicly detailed, typical for online casinos of this nature.
License jurisdiction
The casino is licensed under the jurisdiction of Kahnawake Gaming Commission, Canada.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Zodiac Casino features live chat support available 24/7 with typical response times under 30 seconds.
Is there a contact form on the website?
Zodiac Casino does not prominently feature a contact form; users are encouraged to use live chat or email.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP support is generally handled through the main support channels.
Complaints email
No dedicated complaints email listed; complaints can be submitted via the main support email, [email protected].
Finance department email
No separate publicly available finance department email; financial inquiries are handled via main support email.
Security service email
No separate security email listed; security-related issues should be reported through general support channels.
Support hotline phone number
Zodiac Casino does not typically provide a direct phone number for customer support.
VIP line for premium customers
No dedicated VIP phone line disclosed publicly.
Separate complaint line
No specialized complaint phone line available.
Technical support
Technical support is available 24/7 primarily via live chat and email.
Financial department
Financial issues and inquiries can be addressed through the general support email and live chat service.
Security service
Security concerns are handled through the main support channels; no direct security service contacts are published.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account listed.
Viber support account
No official Viber support account listed.
WeChat support account
No official WeChat support account found.
Facebook page
https://www.facebook.com/PlayZodiacCasino
Instagram page
https://www.instagram.com/zodiaccasino/
Twitter/X page
No officially confirmed active Twitter or X account explicitly linked on the casino’s main pages.
LinkedIn page
No official LinkedIn company page publicly linked.
YouTube channel
No official YouTube channel confirmed.
Telegram channel
No official Telegram channel found.
Discord server
No information on an official Discord server.
Are there video calls with consultants?
No video call support with consultants is available.
Is there a ticket system (helpdesk)?
Zodiac Casino uses a helpdesk system via email support but no public ticket system interface is detailed.
Is there a mobile app with support chat?
Yes, the Zodiac Casino mobile app includes support chat functionality.
Are push notifications supported?
Push notifications are supported for customer communications on mobile platforms.
Is SMS support available?
SMS support is not listed as an available contact method.
Can I request a callback?
No callback service is offered.
Are there forums or communities related to this casino?
There are no official forums or community platforms specifically for Zodiac Casino.
Is there a mobile app for contacting support?
Support chat is integrated into the mobile app but there is no separate app solely for support.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Customer support is available in English, French, and Dutch.
Service regions
Primarily serves Canadian players and other international regions where licensed.
Can I contact support without registration?
Support can be accessed without registration typically via live chat or email, but some inquiries may require account details.
Can I send documents through chat?
Document upload via chat is generally not supported; documents are usually sent via secure email or upload portals.
Privacy policy link
https://zodiac.casino/en/privacy-policy
Terms of service link
https://zodiac.casino/en/terms-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a reset link via your registered email.
How to restore access to a blocked account?
Contact support via live chat or email with details to verify identity and request account review.
Why is my account blocked?
Accounts may be blocked for security issues, verification failures, suspected fraud, or violation of terms.
How to change profile information?
Profile updates can be done in the account settings or by contacting support for verification.
What to do if I suspect my account has been hacked?
Immediately contact support, change login credentials, and enable two-factor authentication if available.
How to set up two-factor authentication?
Check account security settings for 2FA options or request instructions from support.
Why am I not receiving SMS confirmation codes?
Confirm you entered the correct phone number, check spam/junk folders, or contact support for troubleshooting.
How to delete my casino account?
Request account deletion through customer support as it is usually a manual process.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support for assistance.
How to check account login history?
Some casinos provide login history in account settings; otherwise contact support to request this information.
Why is document verification required?
Verification is necessary for KYC regulations to prevent fraud, money laundering, and ensure player identity.
What documents are needed for verification?
Valid ID (passport, driver's license), proof of address (utility bill, bank statement), and sometimes payment method proof.
How long does document verification take?
Verification is typically completed within 24 to 72 hours.
What to do if documents are rejected?
Review rejection reasons, submit clearer or updated documents, and contact support for guidance.
How to upload documents for verification?
Upload via secured account portal or send to support email if provided.
Why does my account require additional verification?
Higher withdrawal amounts, suspicious activity, or updated compliance regulations can trigger extra verification.
Can I have multiple accounts?
Multiple accounts per player are generally against terms and may lead to suspension.
How to report suspicious activity?
Report immediately to support or security team through official support channels.
What to do if I lose access to my email?
Contact support with identification to update email linked to the account.
How to change phone number in my account?
Request the change via support with necessary verification.
Why are my account functions limited?
Limits may be due to account verification, compliance reviews, or self-imposed restrictions.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or by requesting support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access for a set period. Activated via account settings or support.
How to temporarily freeze my account?
Request a temporary freeze or suspension through customer support.
What to do if I suspect fraud?
Notify support immediately and follow their instructions for account protection.
Why is my deposit not going through?
Issues may stem from payment method, bank restrictions, or verification holds.
How long does withdrawal processing take?
Withdrawals typically process in 1 to 5 business days, depending on method.
What fees are charged for transactions?
Most transactions are free, but third-party fees may apply depending on payment provider.
Why was my withdrawal request declined?
Common reasons include incomplete verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Visa, Mastercard, Interac, Skrill, Neteller, Paysafecard, Google Pay, MuchBetter, Rapid Transfer.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start at C$10, maximum limits depend on method and account level.
Maximum deposit amount
Varies by payment method and user level, often several thousand CAD.
How to cancel a withdrawal request?
Contact support promptly to request cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Verification delays, payment provider processing times, or internal reviews might cause delays.
Can I withdraw to a different card?
Withdrawals usually must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Operations may be blocked due to pending verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Full ID, proof address, source of funds documentation may be required.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on account level and payment method.
How do refunds work?
Refunds are processed via the original payment method after validation by support.
What to do with failed payments?
Retry using verified payment methods or contact support for assistance.
Can I change the withdrawal method?
Typically, withdrawal method matches deposit method and changes may need approval by support.
Why is proof of funds source required?
To verify the legitimacy of the funds and comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request statements via account settings or by contacting support.
What to do if a payment is stuck?
Contact customer support with payment details for resolution.
What currencies does the casino accept?
Canadian Dollar (CAD) and often other major currencies depending on player location.
Is there currency conversion?
Currency conversion is offered depending on player location with standard exchange rates.
How do cryptocurrency payments work?
No verified information on cryptocurrency payments; usually involves wallet addresses and blockchain confirmations.
What to do with payment system errors?
Contact support and your payment provider to resolve system errors.
Can I return an erroneous deposit?
Contact support immediately to discuss return procedures.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or contact support.
What to do when there's a game crash?
Refresh the game, restart device, or contact support if issues persist.
How to report a game error?
Use live chat or email detailing the error including screenshots if possible.
Why did my winnings disappear after a crash?
Contact support with game details; sometimes payouts are delayed due to system sync.
Game sound not working - what to do?
Check device sound settings, browser permissions, or refresh the game.
Game lagging or freezing - how to fix?
Clear cache, close other applications, ensure stable internet connection.
Why isn't my bet being counted?
Verify bet acceptance, game rules, or report issue to support.
How to check game round results?
Most games show round history or paytable; contact support if results unclear.
What to do if the game is not responding?
Refresh or restart device; contact support if problem continues.
Why are some games unavailable?
Availability varies by license restrictions and geographic location.
How to clear cache for better game performance?
Clear browser cache and cookies through browser settings.
Problems with game display on mobile device?
Update app or browser, clear cache, and check device compatibility.
What to do if bonus didn't activate?
Contact support with bonus details to verify and rectify.
How to check bonus wagering requirements?
Requirements are detailed in bonus terms on the casino website.
Why aren't bonus points being credited?
Points crediting delays or ineligible play; contact support for specifics.
How to participate in tournaments and promotions?
Register and meet entry criteria; details provided in promotions section.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Possible geographic restrictions or server issues; contact support for details.
Problems with video streaming in live games?
Check connection quality, browser compatibility; contact support if persistent.
How to report a technical glitch?
Use live chat or email with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet, clear cache, try another device or browser.
Browser compatibility issues?
Use recommended browsers and update to latest versions.
How to update Flash Player or other plugins?
Flash is largely obsolete; use updated browsers that support HTML5.
What to do with slow website loading?
Clear browser cache, reduce open tabs, check internet speed.
How to get technical support for games?
Contact support via live chat or email describing the issue.