How to contact the casino support service?
Zooma Casino can be contacted primarily via live chat on their website and email support for inquiries outside of chat hours.
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What contact methods are available for customers?
Live chat, email support.
Casino website
https://reff.io
Casino launch date
Specific launch date is not publicly verified; generally, new online casinos launch within the last few years.
Gaming license
Licensed under Curacao eGaming, license number 162643.
Casino headquarters location
Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao.
License jurisdiction
Curaçao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Zooma Casino offers 24/7 live chat support with rapid response times.
Is there a contact form on the website?
No specific contact form is publicly indicated; support is accessible via live chat and email.
Technical support email
Not publicly disclosed; generally, casinos provide a support or help email on their website or contact page.
VIP support email
Not publicly available; VIP support is typically managed via dedicated account managers.
Complaints email
Not specifically listed; complaints usually handled via main support channels or a dedicated complaints email if available.
Finance department email
Not publicly disclosed; financial inquiries typically go through general support or dedicated finance contacts if provided.
Security service email
No publicly available direct email; security concerns generally reported via support channels.
Support hotline phone number
No public phone number listed; most online casinos rely on live chat and email.
VIP line for premium customers
Not publicly listed.
Separate complaint line
Not publicly listed.
Technical support
Available primarily through live chat and email.
Financial department
Contact through general support channels unless otherwise specified.
Security service
Report issues through live chat or email support.
Telegram support account
@zooma_official (official Telegram channel).
WhatsApp support account
Not publicly available.
Viber support account
Not publicly available.
WeChat support account
Not publicly available.
Facebook page
No official Facebook page publicly identified.
Instagram page
No official Instagram account publicly identified.
Twitter/X page
No official Twitter/X account publicly identified.
LinkedIn page
No official LinkedIn company page identified.
YouTube channel
No official YouTube channel publicly available.
Telegram channel
https://t.me/zooma_official
Discord server
Not publicly available.
Are there video calls with consultants?
No publicly known availability of video call consultations.
Is there a ticket system (helpdesk)?
Typically, online casinos have ticketing systems accessed via support but not specifically confirmed for Zooma.
Is there a mobile app with support chat?
No publicly known mobile app with integrated support chat.
Are push notifications supported?
No confirmed information on push notification support.
Is SMS support available?
SMS support is generally not common and not confirmed for Zooma.
Can I request a callback?
Callback services are uncommon for online casinos and not listed for Zooma.
Are there forums or communities related to this casino?
No official forums; community discussions typically take place on independent casino review sites.
Is there a mobile app for contacting support?
No dedicated app for support contact is known.
Are Zoom/Teams consultations possible?
No video consultation platforms such as Zoom or Teams are supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 live chat support availability.
Supported languages
English primarily, with likely additional languages supported depending on player regions.
Service regions
Serves multiple international regions; specific geographic restrictions depend on licensing and local regulations.
Can I contact support without registration?
Usually, support access requires at least partial registration, but some general inquiries may be possible without.
Can I send documents through chat?
Document uploads via chat are generally supported for verification purposes in online casinos.
Privacy policy link
Not specifically provided here; generally accessible via casino’s website footer or legal section.
Terms of service link
Generally available on the casino’s website in the footer or legal section.
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset via email.
How to restore access to a blocked account?
Contact support with verification documents to request account reinstatement.
Why is my account blocked?
Common reasons include verification failures, suspicious activity, or breach of terms.
How to change profile information?
Profile details can be updated via account settings or after contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords and enable security features.
How to set up two-factor authentication?
If supported, set up 2FA in account security settings or via an authenticator app.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or contact support for assistance.
How to delete my casino account?
Request account deletion by contacting support following identity verification.
What to do if I can't log into my account?
Use password recovery or contact support for help troubleshooting login issues.
How to check account login history?
Usually accessible in account security settings for monitoring.
Why is document verification required?
Required to comply with KYC regulations and ensure security and fair play.
What documents are needed for verification?
Typically ID (passport/ID card/driving license), proof of address, and payment proof.
How long does document verification take?
Verification usually takes between a few hours up to 48 hours.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for guidance.
How to upload documents for verification?
Upload via account verification section or submit through support as instructed.
Why does my account require additional verification?
Triggered by suspicious activity, large transactions, or security alerts.
Can I have multiple accounts?
Multiple accounts are generally prohibited due to fairness and regulatory rules.
How to report suspicious activity?
Report immediately to support with as much detail as possible.
What to do if I lose access to my email?
Contact support with identity verification to update email details.
How to change phone number in my account?
Update via account settings or request support assistance.
Why are my account functions limited?
Due to pending verification, self-exclusion, or regulatory restrictions.
How to set deposit limits?
Set in account responsible gaming settings or request support to assist.
What is self-exclusion and how to activate it?
A responsible gaming tool to block gambling for a set period; activate via account or support.
How to temporarily freeze my account?
Request account suspension or timeout through support.
What to do if I suspect fraud?
Contact support and security immediately with detailed information.
Why is my deposit not going through?
Payment issues, verification requirements, or network errors could be reasons.
How long does withdrawal processing take?
Withdrawals usually take from a few hours up to 3 business days depending on method.
What fees are charged for transactions?
Most casinos do not charge deposit fees; withdrawal fees depend on method and casino policy.
Why was my withdrawal request declined?
Possible reasons include verification pending, policy violations, or insufficient funds.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Limits vary; typical minimum is around $10, maximum depends on casino policy.
Minimum deposit amount
Usually approximately $10, depending on payment method.
Maximum deposit amount
Varies widely; can be thousands of dollars per transaction.
How to cancel a withdrawal request?
Contact support promptly to request cancellation if the withdrawal is still processing.
Why is my withdrawal taking so long to process?
Verification delays, high volume, or payment provider issues can cause delays.
Can I withdraw to a different card?
Withdrawals are typically to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Via your account transaction history or by contacting support.
Why are financial operations blocked?
Common reasons include pending verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional ID, proof of source of funds, and possibly utility bills.
Are there withdrawal limits?
Yes, daily, weekly, or monthly withdrawal limits may apply.
How do refunds work?
Refunds are processed to the original payment method following casino policy.
What to do with failed payments?
Retry or contact support with payment proof to resolve.
Can I change the withdrawal method?
Usually not allowed due to security policies.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via your account or contact support.
What to do if a payment is stuck?
Contact support with details and wait for investigation.
What currencies does the casino accept?
Usually major currencies like USD, EUR, GBP, and cryptocurrencies.
Is there currency conversion?
Yes, often at competitive rates set by the casino or payment provider.
How do cryptocurrency payments work?
Deposits/withdrawals through supported crypto wallets with blockchain verification.
What to do with payment system errors?
Report to support and verify all payment details.
Can I return an erroneous deposit?
Contact support immediately to request return of funds.
Why won't the game load?
Clear browser cache, check internet connection, update software or try a different device.
What to do when there's a game crash?
Report to support; try refreshing or restarting the game or device.
How to report a game error?
Use live chat or email support with game details.
Why did my winnings disappear after a crash?
Usually temporary; contact support for investigation and resolution.
Game sound not working - what to do?
Check device volume settings, game settings, and browser permissions.
Game lagging or freezing - how to fix?
Close background apps, ensure stable internet, update device and browser.
Why isn't my bet being counted?
Possible technical issues or insufficient funds; contact support if persists.
How to check game round results?
Results usually available in game history or session logs.
What to do if the game is not responding?
Reload the game or browser, clear cache, or contact support.
Why are some games unavailable?
Geographic restrictions or technical issues may limit game availability.
How to clear cache for better game performance?
Clear browser cache/data or app cache in device settings.
Problems with game display on mobile device?
Update app/browser, switch browsers, or contact support.
What to do if bonus didn't activate?
Check terms, contact support with bonus details.
How to check bonus wagering requirements?
Access bonus terms and conditions or support assistance.
Why aren't bonus points being credited?
May be due to inactivity or terms; consult support.
How to participate in tournaments and promotions?
Register and follow promotion rules on the casino website.
What to do if promo code doesn't work?
Verify code correctness, validity, and contact support if issues persist.
Why is Live Casino unavailable?
Geographic restrictions, technical issues, or maintenance can cause downtime.
Problems with video streaming in live games?
Check internet speed, device compatibility, or contact support.
How to report a technical glitch?
Report immediately via live chat or email with details.
What to do if the website won't load?
Check internet, clear cache, try different browser or device.
Browser compatibility issues?
Use recommended browsers and keep software updated.
How to update Flash Player or other plugins?
Most casinos now use HTML5; update any needed plugins via official sites.
What to do with slow website loading?
Clear cache, close other tabs/apps or try a different network.
How to get technical support for games?
Use live chat or email support on the casino website.