To contact Zula Casino support, visit their website and use the "Contact Us" button at the footer to submit a ticket specifying your issue. Email support is also available at [email protected] for assistance.
Support ticket submission via website form and email support at [email protected].
https://www.zulacasino.com
Specific launch date not verified; typically online casinos launch dates are available on the website or via official announcements.
Specific gaming license details are not provided; reputable casinos generally operate under licenses from recognized authorities such as the Malta Gaming Authority, UK Gambling Commission, or US state licenses depending on jurisdiction.
850 New Burton Road, Suite 201, Dover, Delaware 19904, United States.
Not explicitly stated, but operations indicate compliance with US state regulations for sweepstakes casinos.
Zula Casino does not appear to offer a live chat support option; support is primarily via email and support tickets.
Yes, there is a contact form available in the support portal accessed via the "Contact Us" link at the website footer for submitting inquiries.
No separate VIP support email verified; VIP customers presumably use the main support email.
No dedicated complaints email verified; complaints likely handled through the general support channel.
No specific finance department email publicly listed; financial inquiries should be directed to [email protected].
Not specified; security concerns can usually be reported via the general support email.
No support phone number is publicly listed for customer service.
Not available.
Not available.
Available via email and support ticket system through the website; no phone or live chat technical support confirmed.
Contact through general support email; no separate direct contact publicly listed.
Contact through general support email; no separate contact available.
Not found.
Not found.
Not found.
Not found.
No verified official Facebook URL available.
No verified official Instagram URL found.
No verified official Twitter/X URL found.
No verified official LinkedIn company page found.
No verified official YouTube channel found.
Not found.
Not found.
No information or indication of video call support.
Yes, a ticket system is available via their support portal for issue submission.
Zula Casino has a mobile app (Android) but no verified in-app support chat.
The mobile app supports push notifications for customer communications.
No SMS support number for customer service found.
No callback service available.
No official forums or community platforms specifically linked to Zula Casino.
No dedicated support app separate from the main casino app.
No video consultation platforms supported.
Specific operating hours not confirmed; email support generally available but response times may vary.
No explicit service hours listed; support is via email and ticket with average response times reportedly between 6 to 12 hours.
English language support confirmed.
Available primarily to players in 47 US states where sweepstakes casino operations are legal.
Yes, customers can submit tickets or emails without registering an account.
No live chat available; document upload is done via the support ticket system.
https://www.zulacasino.com/privacy
https://www.zulacasino.com/terms
Use the "Forgot password" option on the login page to reset your password via registered email.
Contact customer support via ticket or email to request account review and restoration.
Common reasons include verification failure, suspected fraud, violation of terms, or multiple account issues.
Profile updates typically can be done in account settings; for sensitive info changes, contact support.
Immediately contact support, change your password, and follow their security instructions.
No verified data on 2FA availability; generally, it involves enabling in account security settings if available.
Could be due to phone network issues, incorrect number, or blocked messages; verify with support.
Submit a ticket requesting account closure via the support portal.
Verify credentials, reset password if needed, and contact support for further assistance.
Typically found in account security or settings; if unavailable, contact support.
To comply with regulatory KYC and anti-fraud measures ensuring player identity and security.
Government-issued ID, proof of address (utility bill), and sometimes proof of payment method.
Usually it takes from a few hours to several business days depending on workload.
Resubmit clearer and valid documents as per the verification instructions; contact support for guidance.
Upload documents via the account verification section or support ticket system.
Extra checks occur due to large transactions, suspicious activity, or regulatory requirements.
No, multiple accounts per person are usually prohibited by casino terms.
Contact support immediately via email or ticket with details of the suspicious activity.
Contact support to update your account email and verify your identity.
Update through account settings or request support assistance.
Due to pending verification, responsible gaming measures, or prior term violations.
Many casinos offer in-account responsible gaming settings to set deposit limits; contact support if unavailable.
A tool to voluntarily restrict access for a period to help manage gambling behavior; activated via account or support.
Submit a request through support for account freeze or use responsible gaming tools if available.
Report immediately to support with all relevant details for investigation.
Possible reasons include payment method issues, account restrictions, or casino processing errors.
Typically between 24 hours up to 5 business days depending on the method and verification.
Most reputable casinos do not charge internal fees; third-party provider fees may apply.
Reasons include failed verification, suspicious activity, or not meeting wagering requirements.
Typical methods include Visa, Mastercard, Skrill; exact list available on website payment page.
General casino minimum deposits usually start at $10; maximums vary widely.
Specific minimum not verified; industry standard often $10.
Not specified; depends on payment method and casino policies.
Contact customer support promptly before processing completes to attempt cancellation.
Delays due to verification pending, payment provider issues, or high volume.
Usually withdrawals must be made to the original deposit method for security.
Contact support immediately with transaction details for investigation.
Use account transaction history or contact support.
Could be due to verification pending, suspicious activity, or account restrictions.
Government ID, proof of address, proof of source of funds.
Yes, casinos impose daily, weekly, or monthly limits for withdrawals.
Refunds depend on casino policies; contact support for assistance and details.
Contact support with payment details for resolution.
Typically not allowed once a withdrawal request is submitted.
To comply with anti-money laundering regulations and verify transaction legitimacy.
Request through support or download from account history if available.
Contact support with details for investigation.
Mainly USD as it operates in US markets; other currencies not verified.
Not specifically stated; likely not offered due to US focus.
No verified information on crypto payments; traditional methods are confirmed.
Report to support with details for assistance.
Contact support immediately for rectification.
Check internet connection, browser compatibility, clear cache, or try another device.
Refresh the game or browser; contact support if issue persists.
Use support ticket system or email with detailed description.
Contact support with session details to investigate.
Check device sound settings and browser permissions.
Close other apps, clear cache, or try a different device.
Possible connection disruption or game error; contact support.
Usually available in game history or session info.
Refresh the page or restart the app; contact support if unresolved.
Due to jurisdiction restrictions, age limits, or technical issues.
Clear browser or app cache from settings or device options.
Update app or browser, check internet, or use a supported device.
Contact support with bonus details for review.
Review bonus terms on the website or ask support.
Could be due to unmet requirements or technical delays; contact support.
Register and follow instructions on promotions page.
Verify code validity and expiration; contact support if issues continue.
Possible region restrictions or server maintenance.
Check internet, device compatibility, or contact support.
Submit a detailed report via ticket system or email.
Check connection, try different browser, or clear cache.
Use supported browsers with updated versions for best experience.
Modern casinos do not require Flash; keep browsers updated.
Clear cache, use wired internet or try different device.
Contact support via ticket or email describing the issue.
