License Name
AGCO iGaming Operator Registration
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Issuing Country/Region
Ontario, Canada
Regulatory Body
Alcohol and Gaming Commission of Ontario (AGCO)
Types of Regulated Games
Online casino games, sports betting, poker, lottery-style games
Market Coverage
Local (Ontario)
Regulator's Reputation
Very Good
Legal Entity Requirements
Company must register as a legal entity; foreign entities permitted if compliant
Minimum Share Capital
Not specified
Directors and Shareholders Requirements
Background checks on key personnel required
Anti-Money Laundering (AML) Requirements
Compliance with Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) standards, including KYC, risk management, monitoring, and reporting
Data Protection Requirements
Encryption and data security standards enforced; compliance with Canadian data protection laws
Reporting Requirements
Ongoing reporting to AGCO and iGaming Ontario; submission of operational data, incidents, and compliance
Audit Requirements
Independent audits of systems, internal controls, and financials required
Software Certification Requirements
All gaming software must be tested and certified by accredited labs (e.g., GLI, eCOGRA)
RNG Certification
Random number generator systems must be certified by approved laboratories
Payment System Requirements
Use of secure and certified payment providers required
Server Location Requirements
No mandatory server residency but robust, secure, and auditable access required
Domain Name Requirements
No public mandate, but must ensure site is compliant and targets Ontario only
Language Support Requirements
English mandatory; French support recommended
Currency Support Requirements
Canadian dollar (CAD) mandatory
Legal Compliance Costs
$100,000 CAD annual regulatory fee per site; technical certification and audit costs additional
Background Checks
Required for shareholders, directors, key employees
License Scope Restrictions
Only Ontario-facing B2C offerings; cross-provincial services not permitted under this license
Jurisdictional Tax Compliance
Must comply with Canadian federal and Ontario provincial tax laws
Player Data Storage Requirements
Secure storage; accessible for audit by regulator; compliance with privacy requirements
Cross-Border Operations
Operating outside Ontario or accepting bets from other provinces/countries prohibited
License Application Transparency
Application requires detailed disclosure of corporate structure, beneficial owners, and key staff
Regulatory Contact Point
AGCO designated iGaming compliance team
Compliance Officer Requirement
Appointment of a designated compliance officer required
Local Partnership Requirements
Not mandatory but Canadian business registration required
Legal Dispute Resolution
Ontario court jurisdiction; recourse to arbitration
License Transferability
Transfer not permitted without prior approval from AGCO
Sub-Licensing Rules
Sub-licensing not permitted
License Cost
$100,000 CAD annual fee per site; additional costs for technical certification and audits ($10,000–$100,000 CAD range possible)
Annual Fees
$100,000 CAD per year, per domain registration
Income Taxes
Subject to Canadian federal and Ontario corporate tax rates
Player Winnings Taxes
No withholding tax on player winnings by operators
Financial Guarantees
No specific bank guarantee mandated but may be requested case-by-case
Liquidity Requirements
Not specifically required by regulation, but operator must demonstrate financial capacity
Financial Reporting Requirements
Ongoing submissions; format and deadlines per AGCO guidance
Application Processing Time
Several months; depends on application completeness and background checks
Required Documents
Corporate records, ownership structure, compliance policies, business plan, technical certifications, internal controls documentation
Business Plan Requirements
Detailed business plan mandatory
Internal Policy Requirements
AML, KYC, responsible gambling, and data protection policies required
Testing Requirements
Independent testing of software, platform, and RNGs
Certification Requirements
All platform and games must be certified by accredited third-party labs
Staff Qualifications
Key staff must meet suitability and integrity standards
Physical Office Requirements
No strict mandate for physical office in Ontario
Local Representative Requirements
Not specifically required
Marketing Restrictions
Responsible gambling messaging required; advertising must comply with responsible gaming standards; marketing to minors prohibited
Responsible Gaming Measures
Operator must have responsible gambling accreditation (e.g., RG Check), offer self-exclusion, deposit/wager/time controls, and player support access
Self-Exclusion System
Centralized, Ontario-wide self-exclusion system required
Age Verification Procedures
Robust age verification for all new accounts; must ensure all players are 19+
KYC Procedures
Strict KYC and due diligence during player registration and withdrawals
Customer Support Standards
English support mandatory; procedures for handling and escalating complaints
Complaint Handling Procedures
Documented process for player grievances; complaints handled per regulatory procedure
Player Funds Protection
Player funds must be segregated; systems to prevent commingling with operational funds
Payout Timelines
Not publicly mandated; expected to be prompt and defined in operator T&Cs
Bonus and Promotion Regulations
Promotions must comply with responsible gambling rules; clear T&Cs mandatory
Permitted Games List
Casino games, sportsbooks, poker, and approved lottery-style games; illegal/unlicensed games prohibited
Betting Limits
Operator-defined, subject to responsible gambling oversight
RTP Requirements
Minimum RTP not publicly specified; game fairness tested in certification process
Jackpot Regulations
Progressive jackpots permitted; must comply with transparency and player safety standards
Live Game Requirements
Permitted if games and suppliers certified
Mobile App Compliance
Mobile platforms must comply with same regulatory and technical standards as desktop
Affiliate Program Rules
Permitted; affiliates subject to regulatory rules and oversight
Security Standards
Registrar’s Standards for Internet Gaming demand strict risk management and information security; industry best practices enforced
Encryption Requirements
SSL/TLS encryption mandatory for all player data in transit and at rest
Backup Requirements
Regular data backups must be maintained as per security policy
Monitoring Systems
Continuous system monitoring; audit logs required
Operation Logging
All operations, transactions, and system changes must be logged
Anti-Fraud Systems
Fraud prevention tools and monitoring required by regulation
API Integration Standards
All APIs must meet security, audit, and data protection standards
Hosting Requirements
No strict requirement for Ontario-based servers; access control and auditability required
CDN Usage
Permitted if content delivery meets security and regulatory requirements
Scalability Requirements
Systems must handle peak player loads; technical performance benchmarked
Uptime Requirements
Not publicly mandated; operators expected to meet industry standards for service availability
Technical Support Availability
24/7 technical support strongly recommended, not strictly mandated
License Duration
Ongoing, subject to annual renewal and compliance review
Renewal Procedure
Annual renewal with confirmation of continued compliance and payment of renewal fee
Penalties for Non-Compliance
Fines, suspension, or license revocation; penalties scale by severity of violation
Ownership Change Rules
Any change in control or ownership requires regulatory notification and approval
Mergers and Acquisitions Rules
Mergers, acquisitions, or restructurings must be notified to, and approved by, AGCO
Subcontractor Regulations
Key suppliers must be registered and comply with regulatory standards
Branding Requirements
Responsible gambling logos/messages must be displayed; use of regulatory authority branding must be approved
Intellectual Property Protection
Software/content IP must be properly licensed; piracy or infringement prohibited
Dispute Arbitration
Ontario courts primary jurisdiction; arbitration possible where specified in agreement
Insurance Requirements
Not strictly specified; liability insurance recommended for operators
Charity Contributions
Not mandatory
Staff Training Requirements
Responsible gambling, AML, and compliance training mandatory and recurring
Innovation Support
No formal regulatory sandbox but innovation encouraged within compliance framework
Sustainability Initiatives
Not mandated
Accessibility Standards
General web accessibility and fair player access recommended
Multilingual Support
English required; additional languages encouraged for player support
Cryptocurrency Support
Not permitted under current standards
Esports Betting Regulations
Permitted under licensed sportsbook offerings if games approved
Fantasy Sports Regulations
Permitted if operated in compliance with regulator’s standards
Official Address
90 Sheppard Avenue East, Suite 200, Toronto, Ontario M2N 0A4, Canada
Fax Number
(416) 326-5555
Online Application Portal
https://www.agco.ca/en/iagco
Work Hours
Monday to Friday, 8:30am – 5:00pm Eastern Time
Facebook URL
https://www.facebook.com/AGCOnews
Twitter/X URL
https://twitter.com/AGCOhelp
YouTube URL
https://www.youtube.com/@AGCOvideo
Departments
iGaming Compliance, Licensing and Registration, Regulatory Policy and Standards, Investigations and Enforcement, Corporate Services
FAQ Question 1
What is AGCO iGaming Operator Registration?
FAQ Answer 1
The AGCO iGaming Operator Registration is a government-issued authorization that allows gambling operators to legally offer online gaming in Ontario under strict regulatory standards.
FAQ Question 2
Which jurisdiction issues AGCO iGaming Operator Registration?
FAQ Answer 2
The Alcohol and Gaming Commission of Ontario (AGCO), an Ontario government regulatory authority, issues and regulates iGaming operator registrations in Ontario, Canada.
FAQ Question 3
What is the cost of obtaining AGCO iGaming Operator Registration?
FAQ Answer 3
The annual regulatory fee is $100,000 CAD per domain, with additional costs for software certification and technical audits, which can collectively range from $10,000 to $100,000 CAD.
FAQ Question 4
What are the main requirements for AGCO iGaming Operator Registration?
FAQ Answer 4
Key requirements include registration as a legal entity, strict AML and KYC compliance, certified gaming software and RNGs, responsible gambling accreditation, player fund segregation, technical audits, continuous reporting, and ongoing adherence to regulatory standards