License Name
General Directorate of Casino Games and Slot Machines (Spain) License
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Issuing Country/Region
Spain
Regulatory Body
Directorate General for the Regulation of Gambling (Dirección General de Ordenación del Juego, DGOJ)
Types of Regulated Games
Online casino games, sports betting, poker, slot machines, betting, bingo, contests
Market Coverage
Local (Spain)
Regulator's Reputation
Very Good
Legal Entity Requirements
Company registration in the European Economic Area (EEA) is required
Minimum Share Capital
Not specified in publicly available official summaries
Directors and Shareholders Requirements
At least one director must be an EEA resident
Anti-Money Laundering (AML) Requirements
Obligatory compliance with Spain’s Law 10/2010 on the prevention of money laundering and terrorism financing
Data Protection Requirements
Full GDPR compliance required
Reporting Requirements
Regular operational and financial reporting to the DGOJ; annual and technical reports mandatory
Audit Requirements
Periodic audits covering technical and regulatory compliance, including responsible gaming and AML
Software Certification Requirements
Gaming software must be certified by DGOJ-approved laboratories and meet technical standards (Royal Decree 1613/2011)
RNG Certification
Certification by recognized labs required for online games using Random Number Generators (RNGs)
Payment System Requirements
Only certified and approved payment providers permitted
Server Location Requirements
Primary systems may be located outside Spain, with mandatory “Central Units” and certain verification infrastructure required in Spain for monitoring and control
Domain Name Requirements
Online operations must use a .es domain
Language Support Requirements
Spanish language support mandatory
Currency Support Requirements
Euro (EUR) support required
Legal Compliance Costs
€38,000 application fee for a general license; additional legal and compliance costs based on service providers
Background Checks
Criminal and regulatory background checks required for key personnel and shareholders
License Scope Restrictions
Lotteries are state monopolies; only Sociedad Estatal Loterías y Apuestas del Estado (SELAE) and ONCE are licensed for lottery products
Jurisdictional Tax Compliance
Operators must comply with Spanish corporation tax and local gambling taxes
Player Data Storage Requirements
GDPR-compliant infrastructure; ability to facilitate regulatory access to operational/player data
Cross-Border Operations
Operators must comply with EEA registration, Spanish law, and cross-border regulations
License Application Transparency
Applications are handled via public tenders; compliance with transparency, equality, and non-discrimination principles
Regulatory Contact Point
DGOJ is the primary point of contact
Compliance Officer Requirement
Designation of a compliance officer required
Local Partnership Requirements
No partnership requirement for EEA-registered businesses
Legal Dispute Resolution
Spanish courts and administrative procedures
License Transferability
License transfer prohibited without prior regulator approval
Sub-Licensing Rules
Sub-licensing not permitted under the current regime
License Cost
€38,000 for general license application; €2,500 per singular license application
Annual Fees
Fees apply as defined by the DGOJ for different license types
Income Taxes
Corporate tax, gambling-specific levies; typically 20% tax on online gaming gross gaming revenue
Player Winnings Taxes
Personal income tax for players on winnings over €40,000 (lotteries) and €2,500 (betting/casino)
Financial Guarantees
Minimum €2 million bank guarantee required, may be reduced after two years
Liquidity Requirements
Financial stability proof and capital reserves needed through audited statements
Financial Reporting Requirements
Mandated periodic financial reporting; deadlines set by DGOJ
Application Processing Time
Up to 6 months for general license; 1-2 months for singular licenses if requirements are met
Required Documents
Business plan, technical documents, audited financials, AML/KYC policies
Business Plan Requirements
Detailed business plan mandatory for application
Internal Policy Requirements
AML, responsible gaming, customer protection policies are mandatory
Testing Requirements
Platform technical certification by DGOJ-recognized lab required
Certification Requirements
Software and RNG certification required by recognized labs
Staff Qualifications
Key staff must have appropriate qualifications; details assessed by the regulator
Physical Office Requirements
Legal representation or office in Spain may be required for foreign operators
Local Representative Requirements
Appointment of a legal representative in Spain required
Marketing Restrictions
Strict rules including advertising limitations; targeting minors and vulnerable groups forbidden
Responsible Gaming Measures
KYC, self-exclusion, deposit limits, reality checks and player protection tools required
Self-Exclusion System
Participation in national self-exclusion system is mandatory
Age Verification Procedures
Robust identity and age verification before account access
KYC Procedures
Strict KYC in line with AML requirements
Customer Support Standards
Customer support in Spanish required
Complaint Handling Procedures
Operators must establish and document complaint management procedures
Player Funds Protection
Bank guarantees and segregation of player funds required
Payout Timelines
No statutory timeline, but funds must be promptly available to players
Bonus and Promotion Regulations
Terms must be clear; restrictions on offering bonuses as acquisition tools
Permitted Games List
Pre-approved games only; lotteries excluded except where state monopoly applies
Betting Limits
No universal minimum/maximum; operator must set and control in line with responsible gaming rules
RTP Requirements
RTP levels must be published
Jackpot Regulations
Controls on liability and progressive jackpots in line with DGOJ guidelines
Live Game Requirements
Subject to specific technical and operational standards
Mobile App Compliance
Mobile platforms subject to same laws as web-based services
Affiliate Program Rules
Affiliate advertising regulated; full compliance with DGOJ advertising rules required
Security Standards
Technical and procedural security controls set by Royal Decree 1613/2011
Encryption Requirements
SSL/TLS mandatory for all player data
Backup Requirements
Regular data backup and disaster recovery plans required
Monitoring Systems
Real-time monitoring and logging of player activity and games required
Operation Logging
Complete audit trails must be maintained and accessible by DGOJ
Anti-Fraud Systems
Fraud prevention and real-time detection systems required
API Integration Standards
Integration standards enforced by the regulator
Hosting Requirements
Central systems and verification servers subject to regulatory access requirements; some infrastructure must be available in Spain
CDN Usage
Permitted if compliant with security requirements
Scalability Requirements
Systems must ensure uninterrupted operation at expected load
Uptime Requirements
High uptime standards enforced; technical downtime closely regulated
Technical Support Availability
Technical support must be available for platform and regulatory incidents
License Duration
10 years for general licenses (renewable); 1-5 years for singular licenses (renewable)
Renewal Procedure
Renewal applications filed prior to license expiry; subject to full compliance review
Penalties for Non-Compliance
Significant fines (up to €50M), license suspension/revocation, and criminal prosecution
Ownership Change Rules
Regulatory pre-approval required for significant ownership changes
Mergers and Acquisitions Rules
Regulatory approval required for mergers/acquisitions affecting license holding entity
Subcontractor Regulations
Key service providers must be approved by the DGOJ
Branding Requirements
Transparent and compliant use of approved symbols/logos
Intellectual Property Protection
Adherence to Spanish IP and content laws required
Dispute Arbitration
Disputes handled via Spanish administrative and court procedures
Insurance Requirements
Not specified in official summaries
Charity Contributions
Not mandatory; only for state lottery operators
Staff Training Requirements
Ongoing training on compliance, responsible gaming and AML required
Innovation Support
Regulatory adaptations to technical innovation occurring (AI, analytics)
Sustainability Initiatives
Not featured in official licensing requirements
Accessibility Standards
Not verified
Multilingual Support
Spanish required; other language support at operator discretion
Cryptocurrency Support
Not permitted under current licensing regime
Esports Betting Regulations
Covered where eSports are classified as permissible “betting games”
Fantasy Sports Regulations
Permitted under certain types of singular licenses
Official Address
Calle Atocha 3, 28012 Madrid, Spain
Online Application Portal
https://sede.ordenacionjuego.gob.es/en/registro-solicitudes
Departments
General Unit for the Regulation of Gambling, General Subordinate Department for the Control of Gambling, National Commission on Sports Manipulation and Fraud, Advisory Council for Responsible Gambling
FAQ Question 1
What is General Directorate of Casino Games and Slot Machines (Spain) License?
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FAQ Question 2
Which jurisdiction issues General Directorate of Casino Games and Slot Machines (Spain) License?
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FAQ Question 3
What is the cost of obtaining General Directorate of Casino Games and Slot Machines (Spain) License?
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FAQ Question 4
What are the main requirements for General Directorate of Casino Games and Slot Machines (Spain) License?
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