Crossmatch, now part of HID Global (a subsidiary of ASSA ABLOY), is a leading provider of biometric identity management hardware and software solutions specializing in fingerprint recognition technology and secure authentication systems used in multiple sectors including government, law enforcement, retail, healthcare, and commercial markets.
Biometric authentication device manufacturers - fingerprint scanners, biometric identity management hardware and software; Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems; Player tracking hardware manufacturers - biometric fingerprint scanners integrated into secure authentication systems; Account management kiosk manufacturers - biometric self-service authentication solutions; Access control hardware manufacturers - biometric access control systems.
https://www.hidglobal.com
Customer support is provided via HID Global’s centralized contact channels, including online support portal and email; specific numbers vary by region.
Available through HID Global’s support channels; regional phone numbers provided on HID Global website.
Supported through HID Global’s global support infrastructure with 24/7 availability for critical issues.
Technical issues can be reported via HID Global support email addresses accessible through their official support portal.
Contact points are organized by HID Global product lines; biometric hardware and identity solutions customers are supported via dedicated biometric and identity management support teams.
Field service and on-site technician support available through HID Global’s international network, covering key regions including North America, Europe, and Asia.
Remote diagnostics and troubleshooting are provided through secure support platforms managed by HID Global.
Service centers located in multiple countries across Americas, Europe, and Asia-Pacific regions.
Online chat support options are available via HID Global customer portals and partner websites.
Response times vary by support contract level, with priority and 24/7 support clients receiving accelerated response.
Support services are offered in multiple languages including English, Spanish, French, German, and others depending on region.
Available in major markets with scheduling according to customer SLA agreements.
Emergency repair services provided with rapid response under premium support contracts.
Founded in 1996 as Crossmatch; acquired by HID Global in 2018.
Founded independently; currently owned by HID Global, a division of ASSA ABLOY.
United States
Established as a biometric solutions provider in 1996, Crossmatch developed fingerprint scanning and biometric identity management systems. Acquired by HID Global in 2018 to expand HID’s trusted identity portfolio leveraging secure authentication and biometric technology.
Manufacturing and service operations span multiple countries through HID Global’s global infrastructure.
Holds certifications for biometric device manufacturing including FAP (Fingerprint Acquisition Protocol) standards; products compliant with various governmental and industry standards.
Certified by U.S. National Institute of Standards and Technology (NIST) and other international biometric standards authorities.
Certified for use in North America, Europe, and many global jurisdictions requiring biometric identity authentication.
ISO 9001 and other quality management certifications through HID Global.
Devices and software undergo third-party testing aligned with NIST and PIV (Personal Identity Verification) standards.
Biometric and identity verification products compatible with regulatory gaming compliance mandates for identity verification and anti-fraud protocols.
Equipment integrated into casino operations primarily for ID verification and player authentication, supplemented by HID Global’s partnerships.
Regular participant in industry events such as G2E (Global Gaming Expo) and biometric/security trade shows.
Recognized for innovation in biometric identity management; specific awards documented under HID Global portfolio.
Well-regarded in biometric security with strong market presence, widely used in government, law enforcement, and commercial sectors.
Positive feedback on reliability and accuracy of fingerprint scanners and biometric authentication devices.
Reviewed positively for biometric performance and integration capability in identity management applications.
High reliability, accuracy, seamless integration with multi-factor authentication, and robust security features.
Generally high customer satisfaction on after-sales and technical support through HID Global.
User-friendly biometric devices with intuitive interface and SDK support for developers.
Strong return on investment attributed to enhanced security, fraud prevention, and compliance facilitation.
Frequently recommended for identity management and secure access applications in regulated environments.
Documented deployments in government immigration, law enforcement, and commercial retail environments.
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Products designed to meet biometric-related licensing requirements in regulated gambling markets.
Biometric ID readers integrated into self-service betting kiosks for identity verification.
Biometric systems and software offer multi-language user interface support.
Biometric fingerprint sensors integrated for player identity verification and tracking.
Crossmatch fingerprint sensor modules used by POS terminal manufacturers for secure authentication.
High-performance ID scanners supporting driver’s licenses, passports, and government IDs with rapid data extraction and fake ID detection.
FAP30 certified fingerprint scanners, biometric reader modules, authentication software packages.
Can read, verify and authenticate various contact contactless smart cards, MRZ, PDF417 barcodes, and embedded biometric data.
AI-powered facial recognition technology integrating patented multispectral imaging for accurate matching in challenging lighting.
Single-finger readers, modules, and sensors compliant with NIST and PIV standards.
Supports global passport and government ID standards including ICAO 9303.
Enables fast, accurate age verification to restrict underage gambling.
Offers handheld biometric verification devices for mobile identity authentication.
Integrates with enterprise databases and identity management systems via SDKs and APIs supporting real-time verification.
High-speed biometric matching and credential verification delivering seconds-level response times.
Devices incorporate hardware and software anti-tampering protections.
Capable of integration with surveillance systems for enhanced security monitoring.
Embedded counterfeit detection for ID documents and credentials.
Supports alarm and notification integration for security breach alerts.
Fingerprint and facial recognition access control solutions.
Supports AES encryption and secure communication protocols for data protection.
Comprehensive logging and audit trail capabilities for regulatory compliance.
Biometric fingerprint reader modules used for player identification and authentication in casino environments.
USB, Ethernet, Bluetooth, Wi-Fi (depending on device).
Supported via HID Global infrastructure and SDKs for remote biometric identity management.
Remote device monitoring and alerting supported through HID Global management platforms.
Built-in diagnostics for device health and performance monitoring.
Handheld biometric verification devices optimized for mobile use cases.
Meets FAP 30, PIV-071006, NIST, ICAO 9303, and other relevant biometric regulatory certifications.
Provided through HID Global and certified partners globally, including on-site installations.
Training available for operators, integrators, and security personnel via HID Global.
Comprehensive technical documentation and SDK guides provided.
Spare parts managed through HID Global’s global supply chain and authorized partners.
Warranty coverage varies by product, typically one to three years, with options for extended coverage.
Financing and leasing options available through HID Global corporate programs.
Trade-in and upgrade programs available depending on customer agreements.
Various maintenance and service level agreements offered.
Monitoring and support services available 24/7 for critical biometric identity management solutions.
