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Brief description of the company

Everi Holdings Inc. is a leading provider of electronic gaming content, gaming machines, and financial technology solutions for the casino industry, offering innovative game cabinets, slot machines, cash access kiosks, loyalty and compliance software, and payment systems to over 3,100 gaming properties in the U.S. and Canada.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID card readers, biometric fingerprint scanners; Account management kiosk manufacturers - self-service terminals, cash-in/cash-out kiosks, ATMs; Identity verification equipment manufacturers - ID/document scanners, biometric verification systems; Player rewards terminal manufacturers - loyalty kiosks, points redemption kiosks; Cash handling equipment manufacturers - bill validators, coin handling devices, safes; Networking infrastructure manufacturers - integrated gaming floor networks; Gaming cabinet manufacturing - mechanical reel and video slot machines with advanced player interfaces.

What is the official website of the equipment manufacturer?

https://www.everi.com

Where can I find customer support contacts?

Phone: (844) 383-7424; Central Credit department: (800) 566-2087; Emails: [email protected] (general support), [email protected] (corporate), [email protected] (international inquiries), [email protected] (legal), [email protected] (marketing).

What is the technical support phone number?

(844) 383-7424 available with professional support staff.

What is the email for technical issues?
Where can I find field service support?

On-site certified technician support with coverage including Nevada, Texas, and other U.S. regions.

Is there remote technical support available?

Remote technical support provided via digital assistant, email and telephone support with remote diagnostics capabilities.

Are there regional service centers?

Las Vegas, Nevada (headquarters and consolidated manufacturing facility); Austin, Texas (former manufacturing, now relocating); Macau branch office.

Can I contact through online chat or messengers?

24/7 chat service via Everi website digital assistant for real-time support.

What are the support response times?

Responses typically within 24 hours for inquiries submitted via chat or email.

In which languages is support provided?

English primarily, with international contact channels for other languages.

Are there on-site service technicians?

Available for installation, repair, and maintenance at casino operator sites.

What are the support operating hours?

Monday to Friday 8am-4pm and Saturday 8am-2pm (local time) with chat available 24/7.

When was the equipment manufacturer established?

Founded in 1998, rebranded to Everi Holdings Inc. in 2015.

Who are the founders and current owners?

Founded as Global Cash Access Holdings, current ownership is private post-2025, managed under CEO Randy Taylor.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Began with mechanical reel slot machines and cash access kiosks; expanded into video reels, advanced cabinet designs, and financial technology solutions; currently consolidating production into a new 182,500 sq ft facility in Las Vegas for manufacturing and distribution.

Are there manufacturing facilities in multiple countries?

Manufacturing and assembly facilities in Las Vegas, Nevada and formerly Austin, Texas; branch offices in Macau and Austin.

Which regulatory bodies approve the equipment?

Licensed and regulated by multiple U.S. jurisdiction regulatory bodies including NMLS and state regulatory agencies.

In which jurisdictions is the equipment certified?

Certified for use in multiple U.S. states including Nevada, Florida, and other regulated gaming jurisdictions.

Has the equipment passed third-party testing?

Gaming Labs International (GLI) and other certified test labs validate gaming machines and equipment.

Which gaming standards are complied with?

Compliance with GLI, state gaming regulatory standards including Class II and Class III gaming regulations.

Are there partnerships with major casino operators?

Partnerships with over 3,100 casino properties across North America including commercial and Native American gaming venues.

Does the company participate in gaming trade shows?

Regular participant at Global Gaming Expo (G2E), Indian Gaming Tradeshow & Convention (IGA), and other industry events.

What industry awards has the manufacturer received?

2022 EKG Slot Awards for Most Improved Supplier, Top Performing Mechanical Reel Games; 2024 Evergreen Award for Excellence in Gaming and FinTech Innovation.

What is the market reputation and track record?

Highly regarded for innovative product design, reliability, and compliance software; leading supplier of mechanical reel games and financial kiosks.

What feedback do customers provide about the equipment?

Positive feedback on cabinet quality, player engagement features, and reliable financial transaction processing.

Where can I find independent equipment reviews?

Recognized in slot gaming industry publications for award-winning mechanical reel cabinets and innovative payment solutions.

What advantages do operators highlight?

Strong integration of gaming and financial technology, robust compliance solutions, diverse product portfolio, and scalable kiosk network.

How do customers rate build quality?

High build quality with ruggedized mechanical and video cabinets designed for extensive use in casino environments.

Are operators satisfied with after-sales support?

Generally positive with dedicated technical and field service support.

How user-friendly is the equipment according to customers?

Player interfaces equipped with interactive touch screens and intuitive betting configurations simplifying gameplay.

How do they evaluate return on investment?

Strong ROI reported by operators due to enhanced player engagement and efficient cash access services.

Do customers recommend this manufacturer?

Widely recommended within industry for innovative cabinet designs and integrated fintech solutions.

Are there published case studies of successful deployments?

Over 14,000 gaming machines installed in casinos with more than 4,000 integrated kiosks deployed across 800+ casinos.

What server specifications are available for gaming operations?

Remote Game Server supporting integration of original and licensed game content for land-based and online platforms.

Is specialized remote gambling equipment offered?

Digital online gaming services and social casino platforms with integrated player loyalty and financial management.

Do servers meet specific licensing requirements?

Adheres to extensive state gaming licensing requirements in all operating jurisdictions; maintains AML compliance tools.

What redundancy and failover capabilities exist?

Kiosk systems and server infrastructure include failover and redundancy features to ensure uptime.

What cooling and power requirements are needed?

Player Classic Signature cabinet operates at 120/240 AC, max load 4.0A, generating approximately 1150 BTU.

What network connectivity options are supported?

Ethernet, WiFi, integrated network switches and routers supporting gaming floor systems.

Are there dedicated gaming server configurations?

Customizable game themes and cabinet configurations including progressive jackpot integration.

What uptime guarantees are provided?

High reliability with service contracts aimed at minimizing downtime.

What types of betting terminals are manufactured?

Player Classic Signature™, Core HDX, Dynasty Vue™, Dynasty Luna™ cabinets featuring video and mechanical reel options.

Are self-service betting kiosks available?

Kiosks supporting self-service cash-in/cash-out, loyalty rewards management, and ticket redemption.

What screen sizes and types are offered?

21-inch digital touch monitor above reels, 28-inch top box monitor in Player Classic Signature cabinet; dual 23-inch HD touchscreens in Core HDX.

Do terminals support multiple languages?

Multi-language interface support available on kiosk and gaming machine software.

Are touch screen interfaces included?

Capacitive touch screen technology integrated in player interfaces and kiosks.

What payment methods do terminals accept?

Accepts cash, credit/debit cards, loyalty credits, mobile wallet integration.

Is ticket-in/ticket-out functionality supported?

Ticket-in/ticket-out supported on kiosks and gaming machines for cashless transactions.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, cellular options for remote monitoring and transactions.

Do terminals include built-in printers?

Voucher printing supported in player rewards and ticket redemption kiosks.

What slot machine models are available?

Mechanical reel games (e.g., Black Diamond®, Double Black Diamond™), video slots in Player Classic and Core HDX series.

What cabinet styles and sizes are offered?

Standard cabinet width approx. 21.6 inches, height 83 inches with candle; various form factors including stand-alone and banked pod configurations.

Which game themes and software are supported?

Over 60 unique themes including original content and licensed branded content.

Are progressive jackpot capabilities included?

Progressive jackpot system support integrated into select cabinet models.

What display technologies are used?

1080p HD monitors, full spectrum LED lighting, mechanical reels with controlled lighting.

Is multi-game functionality available?

Multi-game enabled cabinets with seamless transitions between game titles.

What denomination ranges are supported?

Supports high-denomination and low-denomination configurations.

Do machines include player tracking systems?

RFID card readers, proximity sensors, and biometric scanners integrated with player tracking software.

What audio equipment is included?

Premium three-way sound system in Core HDX cabinet for immersive audio experience.

What POS terminal models are available for casinos?

CashClub POS terminals with integrated payment processing.

Are integrated cash management systems offered?

Cash handling and management integrated into kiosks and ATMs to support secure transactions.

What cashier workstation configurations exist?

PC workstation software interface for cashier and cage operations.

What receipt printing options are included?

Thermal ticket and voucher printing supported with quick printing speeds.

Is barcode/QR code scanning supported?

Barcode and QR code scanning integrated in kiosks for ticket validation and player rewards.

Are there integrated card readers?

Magnetic stripe, RFID, and barcode card readers integrated in player loyalty and access kiosks.

What cash drawer and safe options exist?

Security safes and locked cash drawers integrated in cash handling kiosks.

Is real-time transaction reporting available?

Real-time transaction monitoring and reporting across kiosks and financial terminals.

What ID scanning equipment is manufactured?

ID and document scanning components integrated in identity verification kiosks.

Are biometric verification devices available?

Fingerprint and facial recognition biometric devices embedded in select verification terminals.

What document verification capabilities exist?

Capable of scanning and verifying driver licenses, passports, and other government-issued ID documents.

Is facial recognition technology included?

Integrated facial recognition modules in identity verification systems.

Are there fingerprint scanning solutions?

Biometric fingerprint scanners employed in security and player tracking applications.

What passport/ID readers are offered?

Document readers compatible with passports and various government-issued IDs.

Is age verification functionality built-in?

Embedded age verification software compliant with regulatory standards.

Are there mobile verification devices?

Mobile identity verification options available as part of kiosk solutions.

What database integration capabilities exist?

Integration with casino and regulatory databases for real-time identity verification and compliance tracking.

Is real-time identity verification supported?

Real-time processing speeds compliant with gaming jurisdiction requirements.

What anti-tampering devices are available?

Equipment includes anti-tampering sensors and secure enclosures to prevent unauthorized access.

Are surveillance integration capabilities included?

Interfaces with casino surveillance systems for secure monitoring and compliance reporting.

Is RFID tracking technology available?

Utilizes RFID technology for player tracking and inventory management with reliable read ranges.

Are there counterfeit detection systems?

Advanced counterfeit detection integrated in bill validators and cash handling kiosks.

What alarm and notification systems exist?

Integrated alarms and notifications for security events on kiosks and gaming machines.

Is biometric access control available?

Biometric access control devices including fingerprint and facial scanners.

What encryption and security protocols are supported?

Employs industry-standard encryption protocols for securing transaction data and player information.

Is audit trail functionality included?

Full audit trail logging for transactions and compliance reporting with extended data retention.

What cash-in/cash-out machines are manufactured?

Numerous models of cash-in/cash-out kiosks deployed with high throughput capacity.

What bill validator models are offered?

Proprietary bill validators supporting multiple denominations with high accuracy.

Is coin handling equipment manufactured?

Coin mechanisms used in certain kiosk models for coin acceptance and sorting.

Are there ticket redemption kiosks?

High-speed ticket redemption systems supporting barcode scanning and voucher printing.

Are there mobile payment integration devices?

Supports mobile wallets and cashless payment integration for player convenience.

What player tracking system hardware is available?

RFID readers, biometric scanners, and card readers integrated with player loyalty systems.

Is real-time gaming data collection supported?

Real-time data collection from player terminals, kiosks, and gaming machines for operational analytics.

What compliance monitoring equipment exists?

Anti-Money Laundering (AML) compliance software widely adopted with installations in more than 500 casinos.

Is player behavior analysis hardware included?

Player data analytics integrated via casino loyalty and credit risk management platforms.

What RFID chip and card options are available?

Customizable RFID cards for player loyalty and casino access control.

Are player loyalty cards manufactured?

Manufacturing and customization of player loyalty cards with embedded RFID and magnetic stripe technologies.

What RFID reader systems are offered?

Multiple models of RFID readers with read ranges adapted for casino floor tracking.

Is contactless payment card support included?

Support for contactless NFC and mobile wallet payments integrated in kiosks.

Are there access control card systems?

RFID and magnetic proximity access control card systems.

What card encoding and printing equipment exists?

Card encoding and printing capabilities included in loyalty kiosk solutions.

Is inventory tracking RFID hardware available?

RFID solutions for inventory management within casino operations.

Are there employee identification card systems?

Card systems for employee identification with RFID and magnetic stripe options.

What range of RFID frequencies are supported?

Supports standard HF and UHF RFID frequency ranges compatible with casino applications.

Is real-time location tracking available?

Real-time location tracking supported for player and asset management.

What receipt printer models are manufactured?

Thermal receipt and ticket printers supporting fast print speeds and multiple paper widths.

Are thermal ticket printers available?

High-quality thermal ticket printers using standard casino validation paper.

What ticket validation systems are offered?

Fast and accurate ticket validation with barcode and QR code scanners integrated in kiosks.

Is voucher printing equipment manufactured?

Secure voucher printing with embedded anti-fraud features.

What barcode printing capabilities exist?

Supports printing of standard 1D and 2D barcode formats.

Is network printing functionality included?

Printing via network interfaces supported in kiosk printer systems.

What are the power consumption requirements?

Player Classic Signature cabinet consumes max 4.0A at 120/240V AC with approximately 1150 BTU heat output.

Are environmentally ruggedized options available?

New manufacturing facilities designed for environmental sustainability, but no specific ruggedized product data.

Is modular design and expandability included?

Modular cabinet and kiosk designs allowing future expansion and ergonomic upgrades.

What communication protocols are supported?

Support for TCP/IP, RS-232, USB, and proprietary gaming communication protocols.

Is cloud connectivity available?

Cloud connectivity features provided for digital wallet and compliance solutions.

Are there remote monitoring capabilities?

Remote status monitoring and alert notifications for kiosks and gaming hardware.

What diagnostic and maintenance features exist?

Built-in diagnostics for troubleshooting and maintenance alerts.

Is equipment suitable for mobile deployments?

Some kiosk models designed for mobility within casino floor.

What regulatory compliance certifications exist?

Licensed and certified for use in over 50 U.S. gaming jurisdictions including Nevada, Florida, and Arizona.

Are installation and setup services provided?

Provides comprehensive installation and configuration services with dedicated field teams.

What training programs are available for operators?

Offers operator and technician training programs for equipment usage and maintenance.

Is technical documentation comprehensive?

Detailed technical manuals and operator guides available for all product lines.

Are spare parts readily available?

Robust spare parts inventory managed from headquarters to ensure quick replacement.

What warranty terms are offered?

Standard warranty terms covering defects and malfunctions; specific terms vary by product line.

Is equipment financing available?

Financing options and payment plans available through Everi finance solutions.

Are trade-in programs offered for upgrades?

Trade-in and upgrade programs supported to transition to new cabinets and kiosks.

What maintenance contracts are available?

Maintenance contract options available with various service levels including preventive maintenance.

Is 24/7 monitoring and support included?

Provides 24/7 remote monitoring and support services to gaming operators.