GRG Banking Equipment Co., Ltd. is a leading publicly traded high-tech enterprise founded in 1999 in Guangzhou, China, specializing in financial self-service solutions including ATMs, cash recyclers, depositors, cash sorting machines, smart teller machines, and intelligent banking equipment with a global footprint across 120+ countries.
Cash handling equipment manufacturers - ATMs, cash recyclers, cash depositors, cash sorters, coin dispensing and recycling modules, cheque accepting/dispensing modules; Account management kiosk manufacturers - self-service banking terminals, video teller machines, smart embosser machines; Identity verification equipment manufacturers - biometric authentication including finger vein recognition and dual-lens face recognition cameras; Access control hardware manufacturers - entrance control gates and face recognition terminals; Player rewards terminal manufacturers - token dispensers; Surveillance integration hardware manufacturers - advanced monitoring integrated with biometric systems.
https://global.grgbanking.com
Tel +86 20 6287 8545 (Intelligent Finance), Tel +86 20 6287 8314 (Innovative Solutions), Tel +86 20 6287 9763 (OEM), Email [email protected], Email [email protected], Email [email protected]
+86 20 6287 8545 available 24/7 with extensive global ATM service network support
Yes, available 24/7, 365 days a year for ATM and other financial equipment technical issues
Financial self-service terminals (ATMs, depositors, recyclers) support: [email protected]; Innovative Smart City and AI solutions support: [email protected]; OEM product support: [email protected]
Available in China with global coverage across 120+ countries through extensive service network and certified field engineers
Supported via GRGBanking’s iService platform which provides online ticketing, troubleshooting, remote diagnostics, and management
Main service centers located in Guangzhou, China with global regional support hubs to service international customers
SLA timers start immediately upon ticket logging via iService platform; prompt response guaranteed through centralized dispatch and tracking
Mandarin, English, and other major languages supporting international clientele
Available with real-time engineer dispatch tracked via mobile app and GPS for service efficiency
Available for urgent repair needs through on-site dispatch and spare parts logistics
Founded July 8, 1999 in Guangzhou, China
Founded under Guangzhou Digital Technology Group; currently state-owned publicly traded company
China
Established in 1999, evolved from China’s largest financial intelligent self-service equipment supplier to a global leader providing over 350,000 terminals worldwide; manufacturing focuses on ATMs, recyclers, depositors, and integrated banking solutions with advanced AI-driven features
Manufacturing and assembly facilities primarily in China, with global operational presence and regional service centers
VdS certification for ATM safes (Grade L), EMV certification (Europay, MasterCard, Visa standard), ISO 14001 environmental management certification
EMVCo for EMV compliance, VdS for safe security certification, Chinese financial regulatory approvals
China, Europe, parts of Asia, North America, and other international markets where GRG ATMs and banking equipment operate
ISO 14001 environmental management system certification
VdS independent certification for ATM safes, EMV migration test certified by third-party authorities
Participation at ATM Industry Association events, global fintech and banking technology exhibitions
Recognized as one of top three global vendors in financial intelligent self-service industry; deployed 350,000+ terminals in 120+ countries with strong presence in China and global markets
Positive reviews highlight high processing speeds, large cash capacity, reliability, and advanced biometric security features
Independent certifications such as VdS ATM safe approval and EMV compliance attest to product quality and security
High capacity bulk cash recycling, multi-denomination support, biometric authentication integration, banknote serial number tracking, strong scalability and serviceability
High customer satisfaction with 24/7 global support, field service, and iService platform efficiency
User-friendly interfaces with biometric and multimedia capabilities designed for open banking scenarios and 24x7 self-service
Efficient cash management and automation reduce operational costs and improve teller productivity supporting a positive ROI
Recommended for banks and financial institutions seeking advanced automated teller and cash handling solutions with strong service support
Over 25,000 ATMs deployed in China alone with successful branch transformation cases using smart teller and video teller machines
Complies with EMV and VdS certification requirements; meets financial industry regulations for banking self-service terminals
Designed with high-availability features for mission-critical ATM and cash management operations
Present in cash recycling and terminal modules to reduce downtime
Efficient power consumption aligned with large-scale deployment standards
Supported by 24/7 monitoring and rapid field service for maximal uptime
Multiscreen options available in video teller machines and smart teller terminals; touch screen interfaces supported
Supports multiple languages tailored to regional markets
Capacitive touch screen technology integrated into smart teller and video teller machines
Supports cash, cheque, card issuance, biometric authentication for payments, token dispensing
Supports barcode scanning, ticket printing, and validation modules in deposit and withdrawal machines
Thermal receipt and statement printers incorporated within ATMs and teller machines
Various compact and full-size terminal designs including bulk dispensers and recyclers, night safes, and teller machines
High-definition LCD displays used in video teller and smart teller machines
Supports multi-denomination banknotes acceptance and dispensing in cash recyclers and depositors
Dual-lens cameras used for advanced biometric face recognition terminals
Video conferencing enabled smart teller machines for remote teller interactions
Integrated audio systems in smart teller and video teller machines for communication
Cash recycling, sorting, deposit, and withdrawal all integrated into machines and software
Supports multiple currencies with sorting and recognition capabilities in cash handling equipment
Advanced cash recyclers with high capacity, multi-denomination, coin recycling, and token dispensing
Smart card readers integrated into card issuance and embosser machines
Real-time data acquisition and transaction reporting supported by terminal software and network systems
Finger vein recognition terminals, dual-lens facial recognition cameras for access control and authentication
Integrated facial recognition with dual-lens cameras for secure authentication and access
Software platforms support integration with core banking systems, mobile banking, and open banking APIs
Supported by biometric recognition terminals with fast processing time
Anti-tampering mechanisms and shockproof arrays integrated into terminals
Biometric and video surveillance integrated within terminals for secure operation
RFID technology used in card reader and token dispensing systems
Advanced banknote validation technology with serial number tracking for counterfeit detection
Real-time alarm and notification systems integrated into ATM security modules
Supports finger vein and facial recognition access control terminals
Uses secure communication protocols including encryption for transaction and biometric data security
Full audit trail included in software platforms for transaction and service tracking
Cash-in/cash-out machines include P2800 series intelligent cash depositors and H22V series bulk cash dispensers
High-speed banknote validators in deposit machines, recyclers, and bulk dispensers
Coin dispensing and recycling modules incorporated in H68V series cash recyclers
Ticket scanning and redemption modules available in certain self-service terminals
High throughput cash sorting machines like CM400 and CM100V with advanced detection technology
Real-time transaction monitoring integrated within iService platform and terminal software
Software and terminal systems designed for regulatory compliance and auditing
Smart embosser machines capable of card issuance and encoding
Thermal receipt printers included in ATMs and teller machines with fast printing speeds
Fast and accurate ticket validation integrated in deposit and redemption kiosks
Voucher printing supported in self-service terminals for points redemption and promotions
Network-enabled printing supported within terminal management systems
Standard power requirements compatible with large-scale bank branch deployments
TCP/IP, secure network protocols, and proprietary communication protocols for terminal backend integration
Cloud-enabled management through iService platform for remote diagnostics and system updates
Full remote monitoring and management via iService platform and bespoke software solutions
Comprehensive diagnostics integrated in equipment with real-time alerts and maintenance reporting
Compact models suitable for deployment in branch counters and retail environments
Mainly indoor banking branch and retail environment deployment; some kiosk style available for semi-public spaces
EMV, VdS safe certification, ISO standards compliance, Chinese financial regulatory approvals
Professional installation and setup services offered worldwide by GRGBanking technical teams
Online and on-site training programs available through GRGBanking’s eTraining Center platform
Comprehensive, user-friendly technical documentation with online support and training materials
Extensive spare parts inventory integrated with iService platform ensuring fast part replacement
Standard manufacturer warranty coverage with optional extended service contracts
Offered through partners and financing plans tailored to institutional clients
Maintenance and service contracts available with different service levels including preventive and emergency repair
Full 24/7 monitoring and support service for critical financial equipment globally through iService and regional centers
