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Brief description of the company

HID Global Corporation is a leading manufacturer of secure identity products focusing on biometric identity verification, RFID technologies, and access control solutions widely used in casinos and gambling facilities to enhance customer identity verification, player protection, and regulatory compliance while providing seamless user experience in physical gambling environments.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID card readers and contactless payment readers integrated into gaming terminals; Identity verification equipment manufacturers - ID scanners and document readers for casino entry and player verification; Biometric authentication device manufacturers - fingerprint scanners and facial recognition systems; Access control hardware manufacturers - smart card readers, door controllers, and mobile access solutions; Player rewards terminal manufacturers - barcode and RFID ticket readers for slot machines and kiosks.

What is the official website of the equipment manufacturer?

https://www.hidglobal.com

Where can I find customer support contacts?

Contact form available on HID Global website and partner channels; general inquiries through website contact options; social media channels for updates.

Are there regional service centers?

HID Global operates manufacturing and service facilities in the United States (Austin, Texas), Asia (Hong Kong, China), Europe (Galway, Ireland), and R&D centers across various countries including UK, India, Poland, and the US.

In which languages is support provided?

English and multiple languages relevant to their global facility locations and market presence.

When was the equipment manufacturer established?

Founded in 1991 as Hughes Identification Devices, later rebranded as HID Global under Assa Abloy ownership.

Who are the founders and current owners?

Founded under Hughes Aircraft Company; currently a subsidiary of Swedish multinational Assa Abloy AB.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Started as a developer of RFID technologies for access control in the early 1990s; expanded over 30+ years into a global provider of identity and access management hardware including RFID, biometric scanners, smart cards, and secure issuance products.

Are there manufacturing facilities in multiple countries?

Manufacturing and R&D facilities located in United States, Hong Kong, China, Ireland; R&D centers also present in UK, India, Poland.

In which jurisdictions is the equipment certified?

Nevada and other US gaming jurisdictions likely certified given use of HID devices in casino compliance; specific certifications for identity verification and access control relevant to regulated gambling environments.

Are there partnerships with major casino operators?

HID Global solutions deployed widely for player identity verification and access control in casinos and gambling facilities globally.

Does the company participate in gaming trade shows?

Participates in industry shows including G2E (Global Gaming Expo).

What industry awards has the manufacturer received?

Smart Card Alliance Award for Outstanding Technology for HID on the Desktop PC logon application.

What is the market reputation and track record?

Recognized as a trusted global leader in secure identity verification and access control technology with a strong market position in gambling venue security and compliance.

What advantages do operators highlight?

High accuracy and rapid identity checks, seamless integration into existing casino systems, multi-technology support including biometric and RFID, and AI-powered facial recognition enabling enhanced security.

How user-friendly is the equipment according to customers?

Known for ease of integration and user-friendly operation, facilitating quick guest processing and adherence to regulatory requirements.

Are there published case studies of successful deployments?

HID RFID crowd management and identity verification technologies successfully deployed at high-profile events including FIFA World Cup stadiums.

Do servers meet specific licensing requirements?

Compliant with regulations requiring age verification and identity assurance in casinos; supports KYC and anti-fraud mandates.

What network connectivity options are supported?

Supports networked access solutions with Ethernet, mobile access via Bluetooth and NFC, and integration into existing IP infrastructures.

Are self-service betting kiosks available?

HID TripTick™ 220 contactless payment and ticket reader integrated into self-service betting terminals and video lottery terminals.

Do terminals support multiple languages?

Multi-language support embedded in ID verification and access control products to comply with global casino environments.

What payment methods do terminals accept?

Supports contactless EMV payments via integrated readers.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, Bluetooth, NFC supported.

Do machines include player tracking systems?

RFID-based player tracking in casino environments via smart cards and tickets; integration with player management systems.

Is barcode/QR code scanning supported?

Barcode and QR code scanning for tickets and IDs supported in casino entry and player verification devices.

Are there integrated card readers?

Smart card readers supporting multiple credential technologies including iCLASS, MIFARE, Prox, DESFire, Seos.

Is real-time transaction reporting available?

Real-time identity verification and event tracking integrated into access control and casino management platforms.

What ID scanning equipment is manufactured?

Casino ID scanners capable of reading and authenticating driver licenses, passports, and government-issued IDs within seconds.

Are biometric verification devices available?

Fingerprint scanners with multispectral imaging technology; AI-powered facial recognition with liveness detection for access control and player verification.

What document verification capabilities exist?

Authentication of photo ID documents with detection of fake or altered IDs.

Is facial recognition technology included?

AI-powered facial recognition systems leveraging patented multispectral imaging technology for high accuracy in varied lighting conditions.

Are there fingerprint scanning solutions?

Signo Biometric Reader 25B featuring patented multispectral imaging to capture surface and sub-surface fingerprint details, effective even with wet or dirty fingers.

What passport/ID readers are offered?

Full-page document imagers and eMRTD readers for passports and national ID documents.

Is age verification functionality built-in?

Enables rapid and accurate age verification to prevent underage betting through advanced ID scanning technology.

What database integration capabilities exist?

Supports integration with casino and regulatory databases for real-time identity verification and fraud prevention.

Is real-time identity verification supported?

Real-time identity verification processing within seconds via AI-powered systems.

Are surveillance integration capabilities included?

Integration possible with casino surveillance and access control systems to enhance player tracking and facility security.

Is RFID tracking technology available?

RAIN RFID technologies with extended read ranges and multi-antenna readers for crowd and player movement tracking.

Is biometric access control available?

Fingerprint and facial recognition access control systems with liveness detection for high security in casino access points.

What encryption and security protocols are supported?

Strong encryption standards for data transmission and secure access control.

Is audit trail functionality included?

Comprehensive audit trails for security and compliance reporting.

Are there mobile payment integration devices?

Contactless payment integration supporting EMV contactless and NFC mobile wallets.

What player tracking system hardware is available?

RFID card readers, barcode ticket scanners, biometric verification devices for player identification and tracking.

Is real-time gaming data collection supported?

Real-time event data collected via RFID readers and biometric scanners integrated with casino management systems.

Is responsible gaming monitoring hardware available?

Supports age verification and player exclusion lists to enforce responsible gaming policies.

What RFID chip and card options are available?

HID offers multiple RFID chip card types including iCLASS, MIFARE, DESFire, Indala, and Prox.

Are player loyalty cards manufactured?

Production and customization of player loyalty cards with secure RFID and smart card technology.

What RFID reader systems are offered?

HID manufactures a broad range of RFID reader systems including proximity readers, contactless smart card readers, and high-frequency readers with read ranges from short-range proximity to extended RAIN RFID.

Is contactless payment card support included?

Contactless EMV payment support integrated into RFID ticket readers and gaming terminals.

Are there access control card systems?

Wide portfolio of access control cards including smart cards, proximity cards, and mobile credentials.

What card encoding and printing equipment exists?

Card printer/encoders for secure issuance of access and identity cards (e.g., FARGO product line).

Is inventory tracking RFID hardware available?

RFID solutions supporting asset tracking and inventory management.

Are there employee identification card systems?

Employee ID card systems integrated with access control platforms.

What range of RFID frequencies are supported?

Supports multiple RFID frequency ranges: low frequency (125 kHz), high frequency (13.56 MHz), and ultra-high frequency (RAIN RFID).

Is real-time location tracking available?

RAIN RFID-based real-time location systems (RTLS) offered for asset and personnel tracking.

What communication protocols are supported?

Supports open architecture with multiple communication protocol support including IP networking, Bluetooth, NFC, and RFID protocols.

Is cloud connectivity available?

Cloud-enabled solutions available for identity verification and asset tracking.

Are there remote monitoring capabilities?

Remote monitoring available via integrated system platforms and dashboard analytics.

What diagnostic and maintenance features exist?

Diagnostic tools integrated into access control and identity verification products.

Are installation and setup services provided?

Installation services typically provided via authorized partners and system integrators worldwide.

What training programs are available for operators?

Training programs available through HID Global partners for equipment operation and system integration.

Is technical documentation comprehensive?

Comprehensive technical documentation, API references, and integration guides available for partners and customers.

Are spare parts readily available?

Spare parts and maintenance components supplied through global partner network and authorized service providers.

What warranty terms are offered?

Standard manufacturer warranty terms apply; specific coverage dependent on product line and region.