Brief description of the company
Leading global manufacturer of slot machines, casino management systems, and gaming cabinets, with extensive experience providing hardware and systems for the casino and gambling industry since 1996.
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What equipment does the company manufacture?
Player tracking hardware manufacturers - integrated systems with card readers, account management kiosk manufacturers - self-service player kiosks, slot machine models, casino management systems, progressive jackpot systems.
What is the official website of the equipment manufacturer?
https://www.konamigaming.com
Where can I find customer support contacts?
Support & Service: 1-866-KGI-SLOT, Sales: 1-866-KGI-INFO, Corporate Office: 702-616-1400.
What is the technical support phone number?
1-866-KGI-SLOT.
Is there a 24/7 support hotline?
1-866-544-7568 (Support & Service).
Are there separate contacts for different equipment types?
Sales: 1-866-KGI-INFO, Support: 1-866-KGI-SLOT.
Where can I find field service support?
Provided in North America, Australia, Europe with certified technicians.
Are there regional service centers?
North America (Las Vegas, Nevada), Australasia (Kingsgrove, NSW, Australia).
In which languages is support provided?
English
Are there on-site service technicians?
Available in North America, Australia, Europe.
Is there emergency repair service available?
24/7 critical repair service via hotline.
When was the equipment manufacturer established?
1996 (Konami Gaming, Inc.).
Who are the founders and current owners?
Parent company: Konami Group Corporation (founded by Kagemasa Kozuki; still Chairman).
In which country is the company headquartered?
United States.
What is the company's manufacturing history?
Founded to manufacture gaming machines in Asia-Pacific, expanded to North America and global markets; began US manufacturing after Nevada license in 2000.
Are there manufacturing facilities in multiple countries?
Facilities in United States (Las Vegas, NV), Australia (Kingsgrove, NSW), and global distribution.
What certifications does the manufacturer hold?
License from Nevada Gaming Control Board (2000) and other US state jurisdictions.
Which regulatory bodies approve the equipment?
Nevada Gaming Control Board, additional US State regulators.
In which jurisdictions is the equipment certified?
Nevada, 325 licenses across North America.
Which gaming standards are complied with?
GLI certification documented for systems.
Are there partnerships with major casino operators?
Deployed in 1,500+ casinos worldwide; partnerships with large US and international operators.
Does the company participate in gaming trade shows?
Regular participation in G2E (Global Gaming Expo) and major international gaming trade shows.
What industry awards has the manufacturer received?
Multiple industry awards for slot innovation and management systems.
What is the market reputation and track record?
Strong reputation for technical innovation and cabinet design, recognized for SYNKROS system reliability and slot cabinet innovation.
What feedback do customers provide about the equipment?
Positive reliability feedback on Dimension series and SYNKROS.
Where can I find independent equipment reviews?
Highly rated for cabinet build, display technology, and system stability.
What advantages do operators highlight?
Robust casino management system (SYNKROS), advanced slot machine cabinets, responsive support services.
Are operators satisfied with after-sales support?
Customers report strong support services and rapid parts delivery.
How user-friendly is the equipment according to customers?
User interfaces noted for easy navigation, advanced touchscreen features.
How do they evaluate return on investment?
Operators cite favorable ROI on modern Konami cabinets and systems.
Do customers recommend this manufacturer?
Frequently recommended by large commercial and tribal casino operators.
Are there published case studies of successful deployments?
Successful deployments for SYNKROS management system and Dimension slot cabinets in US regional and strip casinos.
What server specifications are available for gaming operations?
Real-time, multi-site, relational database servers for SYNKROS.
Do servers meet specific licensing requirements?
Systems and machines designed to meet strict Nevada and multi-jurisdictional licensing.
What redundancy and failover capabilities exist?
Enterprise platform includes database redundancy and failover features.
Is rack-mount equipment available?
Data center-grade rack-mount server options for management systems.
Are there dedicated gaming server configurations?
Cabinet product lines customized for US, APAC, EMEA operators.
What types of betting terminals are manufactured?
Slot machines, progressive system terminals, casino floor kiosks.
Are self-service betting kiosks available?
Player kiosks with account management, ticket redemption, report printing.
What screen sizes and types are offered?
Dimension series: 27”, 49”, 49J (curved), 75” curved premium.
Do terminals support multiple languages?
Multi-language OSD/interface functionality.
Are touch screen interfaces included?
Touchscreen displays with up to 30% surface touchscreen coverage on premium cabinets.
What payment methods do terminals accept?
Cash, ticket-in/ticket-out, card-based systems.
Is ticket-in/ticket-out functionality supported?
Supported across all modern slot cabinets and floor terminals.
Are there ADA compliance features?
ADA-compliant hardware design on cabinets and kiosks.
Do terminals include built-in printers?
Thermal printers in slot machines and kiosks.
What slot machine models are available?
Dimension 49J, Dimension 27, Dimension 49, Dimension 75C, Concerto Collection.
Are Video Lottery Terminals (VLT) manufactured?
Video Lottery Terminal models for select markets.
What cabinet styles and sizes are offered?
Portrait, landscape, curved, multi-screen cabinets (27”–75”).
Which game themes and software are supported?
Proprietary Konami themes (All Aboard, Piggy Pennies, Dynamite Dash, etc.).
Are progressive jackpot capabilities included?
System-wide, linked, standalone progressive jackpots.
What display technologies are used?
LCD, LED edge lighting, large-format curved monitors.
Is multi-game functionality available?
Multi-game platform support in most cabinets.
What denomination ranges are supported?
Multiple denomination support in cabinets and kiosks.
Do machines include player tracking systems?
Fully integrated (SYNKROS) with real-time player communication.
Are integrated cash management systems offered?
SYNKROS management includes integrated cash management.
Is multi-currency support available?
Supported in casino management system.
Are there integrated card readers?
Integrated magstripe and chip readers in management/hardware.
Is real-time transaction reporting available?
SYNKROS supports real-time reporting.
What database integration capabilities exist?
Multi-site, relational database system supports casino-wide integration.
Are surveillance integration capabilities included?
SYNKROS integrates with surveillance and security platforms.
Is RFID tracking technology available?
SYNKROS player tracking system supports RFID integrations.
What encryption and security protocols are supported?
Data communication encryption in management systems.
Is audit trail functionality included?
Full audit trail in casino management platform.
What cash-in/cash-out machines are manufactured?
Supported in self-service casino floor kiosks.
What bill validator models are offered?
Bill acceptors in slot cabinets and kiosks.
Are there ticket redemption kiosks?
High-speed ticket redemption supported in player kiosks.
Are there mobile payment integration devices?
Supported in SYNKROS for mobile wallet.
What player tracking system hardware is available?
Integrated card readers and RFID modules for floor hardware.
Are game event monitoring devices manufactured?
Real-time game event monitoring through SYNKROS.
Is real-time gaming data collection supported?
Real-time data processing across casino floor.
What compliance monitoring equipment exists?
Full compliance monitoring via management system.
Is responsible gaming monitoring hardware available?
Tracking and reporting capabilities in systems.
Are there session time tracking devices?
Supported in SYNKROS for regulatory compliance.
What spend limit monitoring systems exist?
System-level spend limit monitoring available.
Is player behavior analysis hardware included?
Analytics and reporting tools in management platform.
Are player loyalty cards manufactured?
Loyalty program integration in SYNKROS.
Is contactless payment card support included?
Supported in newer terminals.
What receipt printer models are manufactured?
Thermal receipt and voucher printers in cabinets.
Are thermal ticket printers available?
Thermal printers in slot and kiosk products, compatible with standard gaming paper.
What ticket validation systems are offered?
Fast electronic authentication in cabinets and kiosks.
Is voucher printing equipment manufactured?
High-security voucher printing in player terminals.
Is high-volume ticket printing supported?
Kiosks support high volume ticket printing.
Is network printing functionality included?
Integrated network printing for system reports.
Is multi-jurisdiction lottery equipment supported?
Multi-jurisdiction casino equipment certified.
What communication protocols are supported?
Proprietary True-Time Communication, standard casino protocols.
Are there remote monitoring capabilities?
Remote monitoring in SYNKROS platform.
What diagnostic and maintenance features exist?
Built-in diagnostics in management and cabinet systems.
What regulatory compliance certifications exist?
Certified by Nevada and other US gaming regulators.
Are installation and setup services provided?
Professional installation and training provided.
What training programs are available for operators?
Operator and technician training available.
Is technical documentation comprehensive?
Detailed documentation provided for all product lines.
Are spare parts readily available?
High availability, supplied from Las Vegas HQ and regional hubs.
What warranty terms are offered?
Standard warranty and extended warranty available for equipment and systems.
What maintenance contracts are available?
Maintenance contract options offered for SYNKROS and slot cabinets.
Is 24/7 monitoring and support included?
24/7 service and monitoring available for mission-critical systems.