Lumidigm, part of HID Global, is a biometric company specializing in multispectral fingerprint imaging technology that delivers reliable, convenient, and secure fingerprint authentication solutions for identity verification in diverse environments.
Biometric authentication device manufacturers - multispectral fingerprint scanners designed for identity verification, physical and logical access control, point-of-sale authentication, and high-throughput biometric verification systems.
https://www.hidglobal.com/products/fingerprint-readers/lumidigm
For Lumidigm products, customer support is available via HID Global support channels including email: [email protected] and phone +1 866 607 7339 (North America).
+1 866 607 7339 (North America), available during business hours; extended technical support options exist including premium 24/7 support with appropriate contracts.
Available with Premium Support agreements through HID Global technical support.
[email protected] for desktop biometric readers and sensors including Lumidigm.
Different product lines such as biometric fingerprint readers and embedded modules have separate dedicated technical support emails within HID Global support (e.g., [email protected] for Lumidigm products).
Field service support is provided in regions covered by HID Global’s service network, including North America and Europe, with certified technicians available for onsite deployments.
Remote technical support is offered using remote access tools and software diagnostics through HID Global’s support infrastructure.
HID Global operates service centers in North America, Europe, and Asia, providing regional technical assistance for Lumidigm products.
Online chat support is available through HID Global’s website support portal during business hours.
Response times vary by support level; standard support aims for next-business-day responses while premium contracts support faster SLAs including immediate attention to critical issues.
Support is provided in English primarily, with additional language support depending on regional offices.
On-site technician availability is provided through regional service partners and HID Global’s direct service teams in major markets.
Emergency repair services for critical Lumidigm biometric readers are offered under selected service agreements with defined response times.
Lumidigm was founded in the early 2000s as an innovative biometric technology company; it is now part of HID Global, which dates back to 1991.
Lumidigm is owned by HID Global, a subsidiary of ASSA ABLOY Group, a global leader in access solutions.
United States (Lumidigm operations are based in Albuquerque, New Mexico, USA).
Lumidigm developed patented multispectral imaging fingerprint technology optimized for challenging environments, which has evolved into a suite of sensors and biometric readers integrated into access control, identity verification, and payment authentication solutions.
HID Global, the parent company, operates manufacturing and service facilities across North America, Europe, and Asia.
Lumidigm biometric fingerprint readers hold certifications including CE, FCC, RoHS, EN 60950, IEC 62471, and are FAP 45 (Appendix F) certified for biometric authentication security standards.
Devices meet certification requirements by US FCC, CE marking for Europe, and FBI approvals for biometric data formats.
Certified for use in North America, Europe, and other global jurisdictions requiring biometric authentication in physical and logical access control.
HID Global maintains ISO 9001 and related manufacturing quality certifications.
Biometric sensors undergo independent testing and validation by FBI-certified laboratories for ANSI and ISO standard compliance.
Compliant with biometric standards ANSI 378, ISO 19794-2 for fingerprint template formats; may be integrated into gaming environments needing secure player authentication.
Partnerships exist primarily in identity verification and access control sectors; specific casino partnerships for Lumidigm technology not publicly disclosed.
HID Global with Lumidigm technology participates in major security and technology trade shows such as ISC West, RSA Conference, and industry-specific events.
Lumidigm biometric technology has received recognition for multispectral innovation and high security in biometric authentication.
Known for robust, reliable fingerprint readers that perform well under diverse conditions including challenging skin types and environments.
Users praise the accuracy, speed, and effectiveness of the multispectral imaging sensor technology in real-world authentication deployments.
Independent assessments note Lumidigm readers’ strong liveness detection and superior image quality compared to traditional optical scanners.
High accuracy in biometric capture, strong anti-spoofing liveness detection, quick authentication processes, and operational reliability under harsh environmental conditions.
Few documented issues; occasional challenges arise related to fingerprint placement and environmental extremes but generally well-regarded for uptime.
Generally positive reviews on support responsiveness and technical assistance from HID Global’s support network.
Designed with intuitive use, illuminated pictograms guide first-time users to improve fingerprint capture success rates.
Considered cost-effective by customers due to reduced fraud risk, enhanced security, and operational efficiencies in identity verification.
Recommended for secure access control, government ID programs, healthcare authentication, and payment security applications.
Used in government civil ID projects, healthcare secure access, and enterprise facility entry verification worldwide.
Biometric authentication devices compliant with global privacy and security regulations; suitable for access control in licensed gaming venues.
Integrated contactless OMNIKEY card reader included in Lumidigm V371 fingerprint reader model.
Multispectral fingerprint imaging biometric scanners including USB desktop readers such as the Lumidigm M-Series and V-Series.
Patented Lumidigm multispectral imaging enabling capture of high-quality fingerprint images with liveness detection, including embedded template extraction and matching.
Integration supported via standard USB interfaces and SDK provided for development; compatible with biometric authentication software systems and identity databases.
Achieves near-instant fingerprint capture and matching with embedded processing options (V302 sensors) for fast authentication.
Physical tamper detection mechanisms integrated in hardware; encrypted biometric data storage to prevent unauthorized access.
Advanced liveness detection to prevent spoofing using fake fingerprints.
Biometric access control systems based on fingerprint authentication supporting single-factor or multi-factor configurations.
Supports encryption of biometric data communication; complies with industry standards to secure fingerprint template data.
Yes, compatible with common contactless smart card technologies like MIFARE Classic and DESFire.
USB 1.1 and USB 2.0 for data communication; compatible with biometric SDKs.
Firmware and algorithm updates supported via software; embedded diagnostics available.
CE, FCC Part 15 Class B, EN 60950, RoHS, IEC 62471, FAP 45 Appendix F certification.
Installation guidance and integration support available through HID Global and partners.
Training programs and developer resources available for integrators and end users via HID Global.
Comprehensive technical documentation and SDKs provided for developers and system integrators.
Spare parts and replacement sensors available through HID Global’s distribution network.
Standard manufacturer warranty terms as provided by HID Global apply, typically 1-3 years.
Maintenance contracts available through HID Global for technical support and hardware maintenance.
24/7 monitoring and support available with premium service agreements through HID Global.
