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Brief description of the company

Newland Payment Technology (Newland NPT) is a global leader in digital payment terminal manufacturing, providing innovative, secure, and environmentally sustainable smart POS and payment solutions with over 30 years of experience and a presence in more than 120 countries.

What equipment does the company manufacture?

Player tracking hardware manufacturers - biometric fingerprint scanners; Account management kiosk manufacturers - self-service terminals, payment kiosks; Identity verification equipment manufacturers - biometric facial recognition modules; Cash handling equipment manufacturers - bill validators integrated in POS; Player rewards terminal manufacturers - loyalty and membership system interfaces; Mobile device integration manufacturers - smartphone and tablet compatible POS docking systems.

What is the official website of the equipment manufacturer?

https://www.newlandnpt.com

Where can I find customer support contacts?

[email protected], +86 591 8397 9921

What is the technical support phone number?

+86 591 8397 9921 (general support, likely extended hours)

What is the email for technical issues?
Where can I find field service support?

Available globally with certified technicians, covering major regions including Asia, Europe, and Americas.

Is there remote technical support available?

Yes, remote diagnostics and software troubleshooting supported.

Are there regional service centers?

Service centers in China, Europe (Germany), and North America.

What are the support response times?

Rapid response expected with escalation paths for critical issues; detailed SLAs not publicly specified.

In which languages is support provided?

English, Chinese, and other major languages supported regionally.

Are there on-site service technicians?

Yes, available in major operational regions including China, Europe, and Americas.

What are the support operating hours?

Business hours aligned with regional time zones; extended availability for key markets.

When was the equipment manufacturer established?

Founded in 1994.

Who are the founders and current owners?

Member company of Newland Technology Group, wholly owned subsidiary of Newland Digital Technology Co., Ltd. (SZE-000997).

In which country is the company headquartered?

China.

What is the company's manufacturing history?

Over 30 years of development, evolving from basic POS devices to advanced multi-functional SmartPOS and biometric authentication terminals, expanding globally.

Are there manufacturing facilities in multiple countries?

Manufacturing and service facilities across China, with regional hubs in Europe and North America.

What certifications does the manufacturer hold?

PCI PTS v6 approval, EU Radio Equipment Directive (RED) cybersecurity certification, Girocard certification (Germany), Carbon Footprint Certificate, EAA (EU 2019/882 compliance).

Which regulatory bodies approve the equipment?

PCI Security Standards Council, SGS Brightsight, German Banking Industry Committee (GBIC).

In which jurisdictions is the equipment certified?

European Union (EU), Germany, China, United States (various states), multiple countries globally due to wide deployment.

Are there quality management certifications (ISO, etc.)?

ISO 9001 (inferred from global manufacturing and quality standards compliance).

Has the equipment passed third-party testing?

SGS Brightsight security testing for RED cybersecurity certification.

Does the company participate in gaming trade shows?

G2E Asia, RetailTech Japan, various industry fairs in Europe and Asia.

What is the market reputation and track record?

Highly regarded in payment terminal market; global deployments exceed 100 million terminals with strong reliability and innovation recognition.

What feedback do customers provide about the equipment?

Positive feedback on reliability, security, and user-friendly interfaces; praised for biometric fingerprint and facial recognition modules integration.

What advantages do operators highlight?

Robust security features, versatile payment method support, environmental sustainability certifications, strong partnership integrations (e.g., Bluefin TECS platform), flexible deployment for retail and hospitality.

How do customers rate build quality?

High durability and design quality noted with sleek, compact terminal models.

Are operators satisfied with after-sales support?

Generally high satisfaction due to prompt remote support and field technician availability.

How user-friendly is the equipment according to customers?

Positive ratings for intuitive touchscreen interfaces and faster transaction processing.

How do they evaluate return on investment?

Efficient payment processing and integrated management features contribute to quick ROI for merchants.

Do customers recommend this manufacturer?

Recommended for retail, hospitality, public transport payment solutions, and biometric authentication deployments.

Are there published case studies of successful deployments?

Deployment of N950 SmartPOS with Girocard certification for German market; integration with Bluefin TECS platform; retail kiosks in Southeast Asia.

Do servers meet specific licensing requirements?

Compliant with PCI PTS, RED cybersecurity, Girocard, and other global payment regulations.

What network connectivity options are supported?

Ethernet, WiFi, NFC, Bluetooth, cellular options supported in various models.

What screen sizes and types are offered?

Touchscreens from 7 inches (N850 MIN cash register) to larger SmartPOS displays with high-resolution color screens.

Do terminals support multiple languages?

Multi-language user interface options available.

Are touch screen interfaces included?

Capacitive touchscreens with handwriting and gesture support.

What payment methods do terminals accept?

EMV chip, magstripe, NFC/contactless payments, QR code scanning, mobile payment integrations.

What connectivity options are available (WiFi, Ethernet)?

WiFi, Ethernet, cellular, NFC.

Do terminals include built-in printers?

Integrated thermal receipt printers.

What display technologies are used?

High-resolution LCD touchscreen displays.

Do machines include player tracking systems?

Biometric scanning components for player identification including fingerprint and facial recognition.

What POS terminal models are available for casinos?

Comprehensive POS terminal range including N910 handheld, N850 desktop smart POS, N950 AIoT smart POS with advanced connectivity.

Are integrated cash management systems offered?

Integrated payment acceptance with backend reconciliation and loyalty system support.

Is multi-currency support available?

Multi-currency payment acceptance supported (specifics depend on software integration).

What receipt printing options are included?

Thermal receipts with fast print speeds.

Is barcode/QR code scanning supported?

Barcode and QR code scanning integrated in terminals for payments and loyalty verification.

Are there integrated card readers?

EMV chip readers, magnetic stripe readers, NFC/contactless readers.

Is real-time transaction reporting available?

Real-time transaction data reporting supported through cloud and backend platforms.

Are biometric verification devices available?

Fingerprint sensors supplied by NEXT Biometrics, facial recognition modules integrated in devices.

Is facial recognition technology included?

Integrated facial recognition biometric module for secure identity verification in payment terminals.

Are there fingerprint scanning solutions?

NEXT Biometrics fingerprint sensors implemented in multiple device models.

What database integration capabilities exist?

Integration available with customer membership and CRM databases for identity and payment management.

What encryption and security protocols are supported?

Advanced encryption including PCI PTS security standards and RED cybersecurity compliance.

Is audit trail functionality included?

Transaction logs and audit trails supported by software platforms.

Are there mobile payment integration devices?

Supports popular mobile payment methods such as NFC and QR code payments.

What player tracking system hardware is available?

Biometric fingerprint scanners and facial recognition modules integrated for player/customer identification.

Is real-time gaming data collection supported?

Supports real-time payment transaction and membership data collection.

Are player loyalty cards manufactured?

Supports integration with customer membership and loyalty program systems.

Is contactless payment card support included?

NFC contactless payment fully supported.

What receipt printer models are manufactured?

Thermal receipt printers integrated; fast printing with customizable formats.

Is voucher printing equipment manufactured?

Voucher printing available with security features on SmartPOS terminals.

What communication protocols are supported?

TCP/IP, WiFi, Bluetooth, NFC, cellular LTE.

Is cloud connectivity available?

Cloud-enabled payment platforms and device management supported.

Are there remote monitoring capabilities?

Remote device management, status monitoring and diagnostics available.

What diagnostic and maintenance features exist?

Built-in diagnostics and software update tools.

Is equipment suitable for mobile deployments?

Suitable for mobile and portable POS deployment scenarios.

What regulatory compliance certifications exist?

PCI PTS v6, EU Radio Equipment Directive (RED), Girocard certification, Carbon Footprint and EU EAA compliance.

Are installation and setup services provided?

Installation and configuration services offered through regional partners.

What training programs are available for operators?

Training programs for merchants and operators available.

Is technical documentation comprehensive?

Comprehensive and clear technical manuals and online resources.

Are spare parts readily available?

Spare parts supply chain maintained through regional service centers.

What warranty terms are offered?

Standard warranty terms with options for extended coverage.

Is equipment financing available?

Financing and leasing options provided through partners.

What maintenance contracts are available?

Maintenance contracts available with varying service levels.

Is 24/7 monitoring and support included?

Monitoring and support services available primarily during business hours with escalation paths.