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Brief description of the company

PAX Technology is a global leader in secure and innovative payment terminal solutions, specializing in POS and SmartPOS devices, with over 90 million devices deployed in more than 120 countries since its founding in 2000.

What equipment does the company manufacture?

Player tracking hardware manufacturers - biometric facial recognition integration; Account management kiosk manufacturers - unattended self-service payment terminals and kiosks; Identity verification equipment manufacturers - biometric payment software integration (face recognition); Cash handling equipment manufacturers - bill validators and secure payment PIN pads; Mobile device integration manufacturers - Android-based mobile POS devices; Networking infrastructure manufacturers - devices supporting WiFi, Bluetooth, cellular connectivity; Biometric authentication device manufacturers - facial recognition hardware embedded in terminals and PIN pads.

What is the official website of the equipment manufacturer?

https://www.paxtechnology.com

Where can I find customer support contacts?

Phone: (877) 859-0099; Email: [email protected]; Support Hours: Monday–Friday 9am–6pm ET, Saturday 9am–5pm ET

What is the technical support phone number?

(877) 859-0099

What is the email for technical issues?
Are there regional service centers?

Shenzhen (China), Hong Kong, Jacksonville (USA), Woking (UK), Milan (Italy), Madrid (Spain), Cape Town (South Africa), Istanbul (Turkey)

In which languages is support provided?

English, Chinese

What are the support operating hours?

Monday to Friday 9am-6pm ET; Saturday 9am-5pm ET

When was the equipment manufacturer established?

Founded in 2000 in Jacksonville, Florida, United States

In which country is the company headquartered?

China (Shenzhen, main HQ); also US headquarters in Jacksonville, Florida

What is the company's manufacturing history?

PAX started as a payment terminal and software manufacturer, growing from initial operations in Florida and Shenzhen. Over time, it expanded globally deploying over 90 million payment terminals including smart POS devices, mobile POS, unattended kiosks, and biometric identity verification integrations.

Are there manufacturing facilities in multiple countries?

Manufacturing and R&D facilities in China, US, UK, Italy, Spain, South Africa, Turkey

What certifications does the manufacturer hold?

PCI PTS Version 7.0 certification for payment terminals; PCI SPoC approved; security certifications validated by UL Transaction Security

Which regulatory bodies approve the equipment?

Payment Card Industry Security Standards Council (PCI SSC); UL Transaction Security

In which jurisdictions is the equipment certified?

Certified globally with compliance in US, Europe, Asia-Pacific, and numerous other markets

Has the equipment passed third-party testing?

UL Transaction Security for PCI compliance validation; Brightsight PCI SPoC certification lab partnership

Does the company participate in gaming trade shows?

Participates in global payment technology trade shows and gaming/exchange exhibitions such as G2E

What industry awards has the manufacturer received?

Award-winning design recognition for payment terminals such as the A920MAX

What is the market reputation and track record?

Renowned for secure, reliable, and user-friendly payment devices with a strong market presence in over 120 countries and more than 90 million deployed devices

What feedback do customers provide about the equipment?

Praised for secure transactions, ease of use, and innovative biometric features in payment terminals

Where can I find independent equipment reviews?

Positive reviews for device security features and performance; A77 Android MiniPOS highlighted as most secure terminal with PCI PTS v7.0 certification

What advantages do operators highlight?

Enhanced transaction security, biometric facial recognition integration, versatile connectivity options, Android OS flexibility with PAXSTORE app ecosystem

How do customers rate build quality?

High durability with robust hardware security features and tamper detection

How user-friendly is the equipment according to customers?

Rated highly for intuitive interfaces including touchscreen and physical keypad options

Do customers recommend this manufacturer?

Widely recommended by payment service providers and merchants for secure and flexible payment hardware

Are there published case studies of successful deployments?

Facial recognition payment integration with PrivatBank in Ukraine on PAX A930 SmartPOS terminals

Do servers meet specific licensing requirements?

PCI and payment security compliance as required by regional authorities

What network connectivity options are supported?

WiFi (including 5.0 GHz), Bluetooth, Cellular, USB, Ethernet on select terminals

Are self-service betting kiosks available?

Unattended self-service payment kiosks supporting contactless and QR code payments

What screen sizes and types are offered?

Touchscreen displays ranging from 4-inch to 8-inch HD capacitive screens with optional physical keypads

Do terminals support multiple languages?

Multi-language interface support via customizable Android OS solutions

Are touch screen interfaces included?

Capacitive touchscreen with Gorilla Glass protection on multiple devices

What payment methods do terminals accept?

EMV chip cards, Magnetic stripe cards, NFC contactless, QR code scanning

What connectivity options are available (WiFi, Ethernet)?

WiFi, Bluetooth, Cellular (4G LTE), USB, Ethernet

Do terminals include built-in printers?

Integrated receipt and ticket thermal printers on select countertop and unattended terminals

What cabinet styles and sizes are offered?

Mobile handheld, countertop, desktop, and tablet-style POS devices

What display technologies are used?

HD color capacitive touchscreens with Gorilla Glass

What POS terminal models are available for casinos?

POS devices with payment and transaction processing capabilities

What receipt printing options are included?

Thermal printers with various paper type support on select terminals

Is barcode/QR code scanning supported?

Integrated barcode and QR code scanners e.g., on A920 PRO and Aries models

Are there integrated card readers?

EMV chip card readers, magnetic stripe readers, contactless NFC readers

Is real-time transaction reporting available?

Supported via integrated software and connectivity in terminal devices

Are biometric verification devices available?

Facial recognition modules integrated with biometric payment software solutions (e.g., FacePay integration on A930)

Is facial recognition technology included?

Integrated facial recognition camera and software, notably used in collaboration with PrivatBank for payment authentication

Is real-time identity verification supported?

Biometric facial recognition processing integrated on select terminals for fast identity verification

What anti-tampering devices are available?

Hardware tamper detection and resistance included in PCI PTS 7.0 certified terminals such as A77

What encryption and security protocols are supported?

PCI PTS v7.0 compliance with TDES and AES encryption; DUKPT and Master/Session key management

Are there mobile payment integration devices?

Supports NFC mobile payments and QR code wallets

Is contactless payment card support included?

NFC contactless payment including Apple Pay, Google Pay

What receipt printer models are manufactured?

Integrated thermal receipt printers in countertop and unattended terminal models

What communication protocols are supported?

USB, WiFi, Bluetooth, Cellular LTE

Is cloud connectivity available?

Yes, terminals support cloud-based payment applications and remote software updates

Are there remote monitoring capabilities?

Supported via network connectivity and cloud integration

What diagnostic and maintenance features exist?

Remote diagnostics and software update capabilities through PAXSTORE and cloud services

Is equipment suitable for mobile deployments?

Mobile POS devices and Android tablets designed for mobile deployment

What regulatory compliance certifications exist?

PCI PTS v7.0, PCI SPoC, EMV Level 3

Is technical documentation comprehensive?

Comprehensive technical documentation and developer community portal available online