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Brief description of the company

SecuGen Corporation is a leading global provider of advanced optical fingerprint recognition technology and biometric hardware products, known for rugged, high-accuracy FBI-certified fingerprint readers and biometric solutions used across physical and information security applications.

What equipment does the company manufacture?

Biometric authentication device manufacturers - optical fingerprint scanners, OEM fingerprint modules; Identity verification equipment manufacturers - biometric fingerprint readers; Player tracking hardware manufacturers - biometric fingerprint scanning devices used for identity verification in gaming and other sectors.

What is the official website of the equipment manufacturer?

https://secugen.com

Where can I find customer support contacts?

[email protected], phone (408) 727-7787, (408) 834-7762

What is the technical support phone number?

+1-408-727-7787

What is the email for technical issues?
In which languages is support provided?

English

When was the equipment manufacturer established?

Founded in 1998

Who are the founders and current owners?

Founders not publicly detailed; privately held corporation

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Since 1998, SecuGen has specialized in patented SEIR-based fingerprint sensors with 500 DPI resolution, developing rugged and FDA/IP certified biometric fingerprint readers and software for multi-industry applications including gaming, finance, government, and healthcare.

What certifications does the manufacturer hold?

ISO 9001:2015 certified quality management system

Which regulatory bodies approve the equipment?

FBI Certified for PIV and Mobile ID FAP certifications; NIST MINEX compliant algorithms

In which jurisdictions is the equipment certified?

Approved by FBI for U.S. federal use (PIV and FAP30 specifications), widely used globally including regulated environments in U.S. states

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015

Has the equipment passed third-party testing?

Certified by FBI for image quality compliance; tested under extreme conditions for durability

Does the company participate in gaming trade shows?

Participates in industry trade shows including ISC West, RSA Conference, and MOSIP Connect

What is the market reputation and track record?

Highly regarded for durable, accurate fingerprint readers with strong market presence among OEMs and system integrators worldwide for secure access and identity verification

What feedback do customers provide about the equipment?

Positive feedback on ruggedness, accuracy, compatibility, and performance under harsh environmental conditions

Where can I find independent equipment reviews?

Favorable independent reviews highlight fingerprint recognition quality, ease of integration, and reliable durability

What advantages do operators highlight?

Rugged quartz-like sensor prisms, FBI certification, multi-platform SDK support, automatic finger sensing, adaptability to difficult finger conditions

How do customers rate build quality?

High durability rating with scratch, impact, and corrosion resistance

How user-friendly is the equipment according to customers?

Rated highly for ease of use, plug-and-play USB connectivity, and integration with Windows Hello and multiple OS platforms

Are there published case studies of successful deployments?

Used by law enforcement agencies in Brazil, healthcare for medication security, enterprise access control deployments globally

What network connectivity options are supported?

USB connection standard on primary fingerprint readers; some devices support Bluetooth

What connectivity options are available (WiFi, Ethernet)?

USB, some models with Bluetooth

Do machines include player tracking systems?

Fingerprint biometric systems used for secure player identification and tracking in various applications

Are there integrated card readers?

Some biometric devices combine fingerprint readers with contact smart card reader modules (e.g., Hamster Pro Duo)

What ID scanning equipment is manufactured?

Devices include FBI-certified fingerprint readers used for identity verification, with SDK support for integration with ID scanning systems

Are biometric verification devices available?

Optical fingerprint scanners certified for FBI FAP 10, FAP 20, and FAP 30 levels including Hamster Pro line

Are there fingerprint scanning solutions?

Optical fingerprint sensors with 500 dpi resolution, patented SEIR technology, latency print removal technology

What database integration capabilities exist?

SDKs and APIs supporting fingerprint enrollment, matching, and verification; integration with enterprise and government databases

Is real-time identity verification supported?

Real-time fingerprint processing supported with fast capture and verification times suitable for identity and access control

Is biometric access control available?

Fingerprint authentication hardware used for physical access control in enterprises and regulated sectors

What encryption and security protocols are supported?

Fingerprint templates encrypted using proprietary methods; secure biometric data storage supported

What player tracking system hardware is available?

Optical biometric fingerprint readers used as player identification components in multi-factor authentication systems

Are environmentally ruggedized options available?

Rugged design with scratch, corrosion, and impact resistance suitable for harsh environmental conditions

What communication protocols are supported?

USB, Bluetooth (select models)

Is equipment suitable for mobile deployments?

Compact and portable USB devices suitable for mobile deployment and easy integration in various environments

What regulatory compliance certifications exist?

FBI-certified under PIV, FAP 10, FAP 20 and FAP 30 Image Quality Specifications; ISO 9001:2015; NIST/MINEX algorithm compliance

Is technical documentation comprehensive?

Comprehensive user guides, software development kits (SDKs) and technical manuals available for Windows, Android, Linux platforms

What warranty terms are offered?

Industry-leading warranty on fingerprint readers, typically multi-year coverage with support services