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Brief description of the company

Service Central, Inc. is a U.S.-based manufacturer and supplier of high-security locks, metal cabinets, casino carts, and cash handling products designed specifically for the casino and gaming industry, providing customized and durable security solutions for over 35 years.

What equipment does the company manufacture?

Manufacture of high-security locks, metal cabinets, casino carts, cash handling equipment, cashier supplies, specialty locking products, and customized casino security supplies.

What is the official website of the equipment manufacturer?

https://servicecentralinc.com

Where can I find customer support contacts?

Phone: (708) 756-0900; Contact form available on official website.

What is the technical support phone number?

(708) 756-0900

Where can I find field service support?

Field service and consulting services available tailored to casino operations; specific regional coverage not detailed.

Are there regional service centers?

Headquarters and primary operations located in Steger, Illinois, USA.

In which languages is support provided?

English

When was the equipment manufacturer established?

Founded in 1984

Who are the founders and current owners?

Founded by Rita Traxler; currently owned and led by CEO Latisha Leverette since 2023.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Began as a small manufacturer focused on locking systems and metal cabinets; evolved over 35+ years into a specialized security equipment provider for casinos; expanded product lines and geographic reach including some overseas manufacturing to reduce lead times.

Are there manufacturing facilities in multiple countries?

Manufacturing conducted domestically in the USA with some overseas production for lead time and cost efficiency.

What certifications does the manufacturer hold?

Certified Women's Business Enterprise (WBE); uses Medeco high-security lock technologies; further specific ISO or quality certifications not explicitly listed.

Are there partnerships with major casino operators?

Provides products and services to casino operators with positive client testimonials from directors of gaming and cage operations.

Does the company participate in gaming trade shows?

Participated in the 38th Annual Indian Gaming Tradeshow & Convention, 2025.

What is the market reputation and track record?

Over 35 years in the gaming industry with robust reputation for reliable, durable security hardware and responsive customer service.

What feedback do customers provide about the equipment?

Positive feedback emphasizing consistent product quality, professional service, and reliability of delivered solutions.

What advantages do operators highlight?

Custom design solutions, quick next-day delivery, products built for longevity and maximum security.

How do customers rate build quality?

High build quality focused on durability for casino environments.

Are operators satisfied with after-sales support?

Reported high satisfaction by customers including support during casino openings and ongoing operational phases.

What cabinet styles and sizes are offered?

Metal cabinets and custom-sized casino carts built to client specifications.

Are integrated cash management systems offered?

Extensive cash handling equipment and cashier supplies offered.

What cash drawer and safe options exist?

High-security locking safes and cabinets for cash protection.

Are biometric verification devices available?

Mentions offering biometric authentication systems as part of evolving security solutions.

Is coin handling equipment manufactured?

Plastic coin scoop inserts and cash handling accessories available.

Is modular design and expandability included?

Custom design and manufacturing solutions allow modular and scalable security equipment.

What regulatory compliance certifications exist?

Certified Women's Business Enterprise; product compliance with Medeco lock standards; no specific regulatory certification data publicly detailed.

Are installation and setup services provided?

Provides consulting and installation assistance for custom casino security products.