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Brief description of the company

US-based award-winning manufacturer specializing in ruggedized touchscreen hardware, including kiosks, tablets, and all-in-one computers for casino, gaming, lottery, and retail environments with ISO 9001:2015 certification and industry-leading customization capabilities.

What equipment does the company manufacture?

Account management kiosk manufacturers – self-service terminals, cash-in/cash-out machines; Player tracking hardware manufacturers – card readers, touchscreen terminals, barcode scanners, RFID technology; Player rewards terminal manufacturers – loyalty program kiosks, voucher printers; POS hardware and mobile devices for gaming applications.

What is the official website of the equipment manufacturer?

https://www.touchdynamic.com.

Where can I find customer support contacts?

[email protected], support form and live chat available on website.

What is the technical support phone number?

+1-908-687-7005.

What is the email for technical issues?
Are there separate contacts for different equipment types?

[email protected] (general inquiries for hardware, gaming, and POS devices).

Where can I find field service support?

Certified technicians available from headquarters in New Jersey and service center in Houston, Texas.

Is there remote technical support available?

Remote troubleshooting and support provided via phone, email, and digital documentation.

Are there regional service centers?

Houston, Texas; South Plainfield, New Jersey.

Can I contact through online chat or messengers?

Live chat support available on website.

What are the support response times?

Response times depend on support channel, priority issues addressed with minimal lead times.

In which languages is support provided?

English.

Are there on-site service technicians?

On-site technician availability in United States service areas.

What are the support operating hours?

Monday-Friday, 9am-5pm EST.

When was the equipment manufacturer established?

Founded in 2001 in South Plainfield, New Jersey.

Who are the founders and current owners?

Privately owned; founder/owner details not publicly available.

In which country is the company headquartered?

United States.

What is the company's manufacturing history?

Began with touchscreens and POS systems for retail and hospitality, expanded to gaming industry hardware, earned multiple awards for design and reliability.

Are there manufacturing facilities in multiple countries?

Manufacturing and service centers in United States (New Jersey and Texas).

What certifications does the manufacturer hold?

ISO 9001:2015.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015.

Does the company participate in gaming trade shows?

Exhibits at NRF Big Show, FS/TEC, and other industry events.

What industry awards has the manufacturer received?

11-time award winner recognized for innovation in touchscreen hardware and POS systems.

What is the market reputation and track record?

Regarded for high-quality touch systems, ruggedized gaming terminals, rapid deployment, and customizable solutions.

What feedback do customers provide about the equipment?

Positive feedback for durability, customization, multi-OS support, and ease of use in casino environments.

Where can I find independent equipment reviews?

Widely reviewed for reliability, high-definition displays, multi-touch functionality, and robust construction.

What advantages do operators highlight?

Upgradable modular systems, EMV/NFC/mobile payment support, data analytics integrations, player tracking features.

How do customers rate build quality?

Highly rated for ruggedization, drop protection, and IP54 front protection on tablets.

Are operators satisfied with after-sales support?

Noted for responsive technical and field support, minimal lead times.

How user-friendly is the equipment according to customers?

Praised for user-friendly multi-touch interfaces, intuitive kiosks, streamlined gaming hardware design.

How do they evaluate return on investment?

Streamlined operations and enhanced player engagement cited for cost reduction and efficiency.

Do customers recommend this manufacturer?

High referral rates for touch terminals and gaming tablets in casino environments.

Are there published case studies of successful deployments?

Breeze Performance used for lottery ticket sales/payouts and cash cage tracking; Quest tablets for arena raffle play.

What server specifications are available for gaming operations?

Orion Ultra II and DigiVue Pro servers support RAID 0/1, multiple display output, wireless/Bluetooth connectivity.

Is specialized remote gambling equipment offered?

Mobile gaming tablets support remote wagering, raffle ticket sales, arena play.

Do servers meet specific licensing requirements?

EMV and PCI compliance for payment hardware.

What redundancy and failover capabilities exist?

RAID 0/1 support in Orion Ultra II gaming server.

What cooling and power requirements are needed?

36V/12V power options, efficient ambient cooling.

Is rack-mount equipment available?

Wall-mounting and printer base options available for all-in-one systems.

What network connectivity options are supported?

Wi-Fi, Ethernet, Bluetooth support; USB-C and POGO pin docking.

Are there dedicated gaming server configurations?

Customizable all-in-one touch systems for player tracking, loyalty, and payment terminals.

What uptime guarantees are provided?

Designed for high reliability and minimal downtime with rugged construction.

What types of betting terminals are manufactured?

Touchscreen betting terminals, self-service kiosks, POS gaming terminals.

Are self-service betting kiosks available?

Quest Tablets and kiosk terminals equipped for cash-in/cash-out, ticket sales, player tracking.

What screen sizes and types are offered?

8”, 11”, 12”, 15”, 15.6”, 17” LED LCD projected capacitive touch screens, FHD and HD resolutions.

Do terminals support multiple languages?

Device OSes support multi-language configuration.

Are touch screen interfaces included?

Projected capacitive, multi-touch, true-flat touchscreen technology.

What payment methods do terminals accept?

EMV chip, NFC/contactless, credit/debit cards, mobile wallet integration.

Is ticket-in/ticket-out functionality supported?

Supported via barcode scanner and voucher printer modules.

What connectivity options are available (WiFi, Ethernet)?

Wi-Fi 802.11-ac, Bluetooth 5.0, USB-C, Ethernet, POGO dock.

Do terminals include built-in printers?

Printer base options for all-in-one and kiosk terminals.

Which game themes and software are supported?

Windows 10/11 IoT, Android 13, Linux supported for casino/game software.

What display technologies are used?

FHD/HD LED LCD, IPS, true-flat projected capacitive touchscreen.

Is multi-game functionality available?

Support for multi-game player management via customizable software platforms.

Do machines include player tracking systems?

All-in-ones with card readers, barcode scanner, RFID integration for player tracking.

Are electronic betting interfaces available for tables?

Touchscreen betting terminals and self-service kiosks support for electronic betting.

Are there mobile live gaming setups?

Tablets support mobile live raffles and gaming operations.

What audio equipment is included?

Dual 1W speakers in gaming tablets.

What POS terminal models are available for casinos?

Breeze Performance, Quest tablets, Pulse Ultra all-in-one POS terminals.

Are integrated cash management systems offered?

Cash cage tracking and POS systems for cashier operations.

What cashier workstation configurations exist?

Customizable with printer base, barcode scanners, MSR, and PIN pad mounts.

What receipt printing options are included?

Printer base; multiple models support receipt and voucher printing.

Is barcode/QR code scanning supported?

Integrated 2D barcode scanner modules available on gaming terminals.

Are there integrated card readers?

MSR (magnetic stripe reader), EMV chip reader modules.

What cash drawer and safe options exist?

Cash drawer options available for POS terminal integration.

Is real-time transaction reporting available?

Supported via network-connected all-in-one and POS systems.

Are biometric verification devices available?

Steelcoat fingerprint reader option available for select models.

Are there fingerprint scanning solutions?

Steelcoat fingerprint reader module specification.

What database integration capabilities exist?

Support for networked data management and analytics platforms.

What anti-tampering devices are available?

Rugged designs with drop and ingress protection.

What motion detection systems are offered?

G-sensor for ambient display adjustment.

Is RFID tracking technology available?

RFID support described for player tracking; read range not specified.

Are there environmental monitoring sensors?

Ambient light sensor, G-sensor included on gaming tablets.

What encryption and security protocols are supported?

EMV compliance for payment security, PCI standards.

What cash-in/cash-out machines are manufactured?

Integrated POS, kiosk, and self-service terminals provide cash-in/cash-out functions.

Are there ticket redemption kiosks?

Ticket redemption handled via barcode scanner and voucher printer modules.

Are there mobile payment integration devices?

NFC and mobile wallet payment support on POS, kiosks, and tablets.

What player tracking system hardware is available?

Breeze Performance POS, Quest Tablets, barcode scanners, RFID integration.

Is real-time gaming data collection supported?

Real-time data processing for player management and transaction reporting.

What RFID chip and card options are available?

RFID card and reader integration available for terminals.

Are player loyalty cards manufactured?

Loyalty program kiosks with player tracking hardware.

What RFID reader systems are offered?

RFID reader integration for player tracking terminals.

Is contactless payment card support included?

NFC/contactless payment modules across POS and kiosk hardware.

What receipt printer models are manufactured?

Printer base available for POS, all-in-one, and kiosk terminals.

Are thermal ticket printers available?

Thermal printers supported in base of kiosk and POS terminals.

What ticket validation systems are offered?

Barcode and voucher printer modules enable fast validation.

Is voucher printing equipment manufactured?

Voucher printer module support in gaming terminals and kiosks.

What barcode printing capabilities exist?

Supported via barcode/voucher printer module.

Is high-volume ticket printing supported?

Voucher and ticket printer modules with high throughput options.

Are there portable printing devices?

Wireless connectivity supports portable receipt/voucher printing devices.

Is network printing functionality included?

Networkable POS, kiosk, and all-in-one systems support remote printing.

What are the power consumption requirements?

36V/12V options, efficient for mobile/remote deployment.

Are environmentally ruggedized options available?

Tablets certified with IP54 front ingress protection, 4ft drop rating.

Is modular design and expandability included?

Wide product line with modular expansion options (printer base, barcode scanner, card reader, PIN pad mounts).

What communication protocols are supported?

USB-C, Wi-Fi, Bluetooth, Ethernet.

Is equipment suitable for mobile deployments?

Quest Tablets and similar gaming hardware designed for portable, arena, or event deployments.

Are there indoor/outdoor variants available?

IP54 front protection and drop rating suitable for diverse environments.

What regulatory compliance certifications exist?

ISO 9001:2015, EMV, PCI for payment modules.

Are installation and setup services provided?

Factory setup, staging, and installation services provided.

Is technical documentation comprehensive?

Comprehensive product spec sheets and documentation available online.

Are spare parts readily available?

Factory parts and supply chain support from US-based centers.

What maintenance contracts are available?

Maintenance and support services available through headquarters and service center.