What is the official website of the payment service?
The official website of Anna Money is https://anna.money
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Where can I find the customer support contacts?
Customer support contacts can be found on the website’s contact page, in the ANNA app via in-app chat, and through emails listed at https://anna.money/contact/
What is the hotline phone number?
The main customer service phone number is +44 203 393 8688
Is there a toll-free support number?
There is no verified information on a toll-free support number; the main contact is a local UK number
What is the email address for technical support?
The email for money and data security inquiries is [email protected], which serves technical support matters
Are there separate emails for different types of inquiries?
Yes, there are separate emails: [email protected] for customer care, [email protected] for security, [email protected] for general inquiries, [email protected] for media, and [email protected] for job applications
Where can I find the online chat support?
Online chat support is available inside the ANNA mobile app and website after login
Does the chat support work 24/7?
Yes, in-app chat support operates 24 hours a day, 7 days a week
Is there support through messengers (Telegram, WhatsApp)?
There is no official information about support via Telegram or WhatsApp
What are the support working hours?
Support by in-app chat is 24/7, other contact methods follow business hours likely UK working times
Does support work on weekends and holidays?
Yes, in-app chat support is available on weekends and holidays
Are there regional offices for in-person visits?
Yes, Anna Money has physical offices but primarily operates digitally; visits should be arranged
Where are the physical offices located?
The main physical office is located at Brunel House, 2 Fitzalan Road, Cardiff, Wales CF24 0EB, United Kingdom
Can I schedule a personal meeting?
Personal meetings may be possible by appointment at their Cardiff office for corporate matters
Are there representatives in different countries?
Anna Money primarily operates in the UK; no verified info on international offices or representatives
In which languages is support available?
Support is provided in English
How quickly does support respond to requests?
In-app chat responses are typically fast and available instantly; email responses may take several hours to a couple of days
Is there a priority system for VIP clients?
No specific information on VIP customer support or priority handling
Can I request a callback?
There is no verified information about a callback service availability
When was the payment service founded?
Anna Money was founded in 2017
Who is the founder and owner of the service?
The company is owned by Absolutely No Nonsense Admin Ltd; key executives include CEO Ryan Edwards-Pritchard and CPO Nikita Filippov
In which country is the company registered?
The company is registered in the United Kingdom
What is the development history of the payment service?
Founded in 2017, Anna Money developed a business banking and accounting platform combining payments, invoicing, expenses, and tax tools, progressively expanding features and customer support
Have there been major updates or rebranding?
Specific major rebranding has not been noted, but service and feature expansions have occurred with continuous product developments
Who sits on the company's board of directors?
Publicly available key executives are known, but detailed current board of directors info is not specifically disclosed
Are there investors or partners in the service?
Anna Money partners with Mastercard (debit cards issued under Mastercard license) and regulated by FCA; investor details are not publicly disclosed
Does the company participate in stock trading?
Anna Money is a privately held company, not publicly traded
What is the company's market capitalization?
Market capitalization is not applicable as it is a private company
Are there subsidiary companies or branches?
There is no verified information about subsidiaries or branches beyond main UK locations
What licenses does the payment service have?
Anna Money operates under an FCA Electronic Money Institution license (firm reference number 840175)
In which jurisdictions does the service operate officially?
Anna Money officially operates and serves customers within the United Kingdom
Are there licenses for cryptocurrency operations?
There is no available information indicating licenses for cryptocurrency operations
Does the service comply with AML/KYC requirements?
Yes, Anna Money complies with AML and KYC regulatory requirements as part of FCA licensing
Are there security certificates (PCI DSS, etc.)?
Anna Money holds relevant security certifications for electronic money institutions and PCI DSS compliance for card operations is implied through Mastercard licensing
Has the service undergone security audits?
Regular security audits typical for FCA-regulated firms are conducted; explicit audit reports are not publicly disclosed
Is there insurance for client funds?
Client funds are safeguarded under FCA rules which require segregation from company funds and held in protected accounts
Which international standards does it comply with?
Anna Money complies with Electronic Money Regulations 2011, FCA rules, GDPR data protection, and PCI DSS standards for payments
Have there been any regulatory fines or violations?
There is no publicly available information on regulatory fines or violations for Anna Money
Where can I find real reviews about the service?
Customer reviews are available on Trustpilot (trustpilot.com/review/anna.money) and independent fintech review sites
What are the main user complaints?
Common complaints include occasional account freezes, requests for extra documentation, and delays in payments often related to compliance processes
What do users most often praise the service for?
Users praise the fast account setup, user-friendly app, helpful in-app chat support, and integrated business admin tools
Are there issues with fund withdrawals?
Some users report delays or freezes in withdrawals related to regulatory compliance checks, not system errors
Is the interface convenient according to users?
The interface of app and web platform is considered intuitive and easy to navigate by most users
Are clients satisfied with transaction speed?
Transaction speeds are generally rated satisfactory within UK Faster Payments network limits
Do users recommend this service?
Many users recommend Anna Money especially for UK small businesses needing simplification of banking and accounting
How do experts assess the service's reliability?
Experts note Anna Money as a reliable FCA-regulated e-money institution with solid compliance and fintech integrations
Are there industry awards and recognitions?
No major industry awards publicly listed, but the service is recognized within UK fintech circles
Does the service participate in payment system rankings?
No public participation in global rankings found
Are there recommendations from financial regulators?
The FCA authorizes and regulates Anna Money, indicating regulatory approval and oversight
What reputation does the service have among partners?
Partners such as Mastercard and financial service firms regard Anna Money as a known UK fintech provider
How do they evaluate solution innovation?
Anna Money is recognized for innovation combining banking with invoicing, bookkeeping, and tax functionalities in one platform
Are there quality service certificates?
No specific quality certifications detailed beyond regulatory compliance certificates
Does the company participate in industry conferences?
It is typical for fintechs like Anna Money to attend industry conferences, but no specific events are publicly listed
How does the service position itself in the market?
Anna Money positions as a digital-first, AI-powered business account and admin assistant for UK small businesses and sole traders
Which fiat currencies does the service support?
The service supports GBP primarily, with international payments available in GBP, EUR, and USD
Are cryptocurrencies supported? Which ones specifically?
Anna Money does not support cryptocurrency transactions or wallets
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists for Anna Money
Can currencies be converted within the service?
Currency conversion is available for GBP, EUR, and USD payments
What exchange rates are used for conversion?
Exchange rates are set by the service provider; likely competitive market mid-rates plus a conversion fee
How often are exchange rates updated?
Exchange rates update dynamically based on market conditions with each transaction
Are stablecoins supported?
Stablecoins are not supported
Can exotic currencies be handled?
No support for exotic or less common currencies; limited to major GBP, EUR, USD
Are there currency restrictions in different countries?
Currency use is restricted to UK and selected international GBP, EUR, USD transfers only
What types of transfers does the service support?
Supports Faster Payments, CHAPS, BACS, and international transfers in GBP, EUR, USD
Can transfers be made between service users?
Yes, peer-to-peer transfers within the ANNA platform are supported
Are transfers to bank cards supported?
Transfers to bank cards are not typically supported; payments go to bank accounts
Can money be transferred to bank accounts?
Yes, money can be transferred to external bank accounts including domestic and some international accounts
Is bill payment available?
Bill payment functionality is integrated via the app and invoice scheduling
Are recurring payments supported?
Yes, recurring payments can be set up and managed through the platform
Can automatic transfers be set up?
Automatic transfer scheduling is supported
Is payment scheduling available?
Payment scheduling features are available within the app
Are group payments supported?
The service does not explicitly promote group payments or bill splitting features
Can payment links be created?
Yes, payment links can be generated and shared for easy collection of payments
What are the minimum transaction amounts in the service?
Minimum transaction amounts are typically low, aligned with UK Faster Payments limits, often £1 or above
What are the maximum amounts that can be transferred?
Maximum outbound payment limits can be up to £250,000 per transaction, inbound up to £10 million for BACS
Are there daily limits on operations?
Daily limits exist depending on the account plan and verification status; may include daily transaction volume caps
What monthly and annual limits are in effect?
Monthly and annual transaction limits are applied, with max account balance around £10 million
Can limits be increased? How?
Limits can be increased on business case review by contacting customer support or during account upgrades
Do limits differ for verified users?
Verified users have higher transaction and funding limits than unverified or new accounts
Are there restrictions for new accounts?
New accounts have lower limits pending full verification and risk assessment
Do special limits apply in different countries?
Geographic-specific limits are not applicable because operations are UK-focused
Can operations be temporarily blocked?
Yes, accounts may be temporarily blocked for compliance checks, suspicious activity, or regulatory reasons
Are there limits on the number of daily operations?
Limits on daily transaction counts apply depending on account type, verification, and risk profile
What are the minimum amounts for account funding?
Minimum funding amounts can be as low as £1 depending on funding method
What methods of funding are supported?
Funding methods include bank transfers, faster payments, and UK PayPoint cash deposits
Are there fees for funding?
Fees depend on account type; some accounts have free funding, others may charge for PayPoint cash deposits above limits
What are the minimum funding amounts?
Minimum deposits vary by method but generally minimal for electronic transfers
How quickly are funds credited when funding?
Payments via Faster Payments are typically credited the same day
How can money be withdrawn from the system?
Money can be withdrawn via bank transfers to external accounts and ATM withdrawals with debit cards
Are there fees for fund withdrawal?
Withdrawal fees depend on account type; ATM withdrawals may have limits with fees after free allowances
How long does withdrawal take?
Withdrawals usually process within one working day via Faster Payments
What withdrawal limits are set?
ATM withdrawal limits are typically £300 single, £1,000 daily, £5,000 monthly; transfer limits higher and vary by plan
How quickly are funds credited when funding with a card?
Card funding is not standard; top-ups primarily via transfers
How long does a bank transfer take?
Domestic bank transfers typically complete same day or next working day depending on time of day
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported
Are transfers between users instant?
Internal transfers are instant within Anna Money user accounts
Are there delays when funding on weekends?
Weekend funding via Faster Payments may have processing delays until next business day
Do holidays affect funding speed?
Yes, bank holidays delay funding and withdrawal processing
Can crediting be accelerated for a fee?
No standard express funding upgrade is disclosed
What determines the speed of funding processing?
Funding speed depends on payment rail used, time of day, and banking hours
Are there notifications about funding status?
Users receive notifications and status updates in the app for funding transactions
What to do if funding takes too long?
Contact customer support via app chat or email to resolve delayed funding issues
How quickly are withdrawal requests processed?
Withdrawal requests typically processed within one business day
How long does card withdrawal take?
ATM card withdrawals are immediate but subject to withdrawal limits
How quickly do bank transfers arrive?
Generally same or next working day, depending on sending time and banks involved
Are cryptocurrency withdrawals instant?
Cryptocurrencies are not supported
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends typically process next business day
Do holidays affect withdrawal speed?
Yes, public holidays delay withdrawals as banks are closed
Can withdrawal be accelerated for an additional fee?
No publicly advertised express withdrawal fee option
What determines withdrawal processing time?
Processing speed depends on payment method, time and date, and compliance checks
Are there notifications about withdrawal status?
Withdrawal status notifications are sent via app updates and email
Can a withdrawal request be canceled?
Cancellation depends on withdrawal stage; user should contact support immediately
How to register with the payment service?
Registration is fully online through their website or mobile app, requiring business and personal info
What data is needed to create an account?
Personal ID, proof of address, business info (e.g. UTR, company registration), and contact details are needed
Can registration be done without email?
Email address is required for registration and communication
Is phone confirmation required during registration?
Phone verification may be required as part of KYC
Are there age restrictions for registration?
Users must be at least 18 years old
Can a corporate account be created?
Yes, ANNA offers accounts for sole traders, limited companies, and LLPs
Is it required to provide real data?
Yes, real accurate personal and business data must be provided to comply with regulations
Are there country restrictions for registration?
Accounts are only available for UK residents and UK-based businesses
How long does account activation take?
Account activation and approval typically take around 10 minutes online plus up to 5 working days for card delivery
What verification levels exist?
Verification includes basic and enhanced tiers depending on business type and usage
What documents are required for basic verification?
Valid photo ID and proof of address documents are required for basic verification
Are documents needed for full verification?
Yes, business documents such as company registration and partnership agreements are needed for full verification
Are digital copies of documents accepted?
Yes, digital uploads of documents are accepted during application
How long does the verification procedure take?
Verification typically completes within a few hours to several days depending on complexity
Can the service be used without verification?
Limited usage may be possible but verification is required for full account and transfer functionality
What restrictions apply to unverified users?
Unverified users face lower limits and inability to access full payment features
Is address confirmation required?
Yes, proof of address is required for account opening and verification
Is a selfie with documents required?
Selfie or photo verification may be required for identity checks in the verification process
How often do documents need to be updated?
Documents may be requested for periodic refreshes or compliance checks
What encryption technologies does the service use?
The service uses industry-standard TLS/SSL encryption for data in transit and storage encryption protocols for personal data
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported and recommended to secure accounts
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification in some cases
Is biometric authentication supported?
Fingerprint or Face ID authentication is supported via mobile app biometrics
Is blockchain technology used?
There is no indication blockchain tech is used in daily operations
Is there a multi-level security system?
Yes, layered security includes encryption, 2FA, fraud monitoring, and compliance controls
How is user personal data protected?
User data is protected under GDPR with encrypted storage, access controls, and privacy policies
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported; thus cold storage is not used
Is there DDoS attack protection?
Web services are protected against DDoS attacks using standard fintech security infrastructure
Are regular security audits conducted?
Regular internal and external security audits are conducted as required by FCA and PCI DSS
What anti-phishing protection measures are provided?
Anti-phishing measures include education, secure login protocols, and monitoring for fraudulent activities
Is there a suspicious activity detection system?
The platform has fraud detection and suspicious activity monitoring to prevent abuse
How does the service combat money laundering?
AML policies include customer due diligence, transaction monitoring, and reporting suspicious transactions to authorities
Is there blocking of suspicious accounts?
Yes, accounts found suspicious can be blocked or restricted pending investigation
What to do when fraud is detected?
Users should contact support immediately and report suspicious activity via the app or email
How to report suspicious activity?
Suspicious activity can be reported through the app chat, support email, or phone hotline
Is there compensation for damage from fraudsters?
Client funds are safeguarded by regulatory rules; specific compensation depends on case and terms
What user rights exist for disputed transactions?
Users have rights for dispute resolution under FCA rules and can escalate to the Financial Ombudsman Service if necessary
How to dispute account blocking?
Disputes can be raised via formal complaint to support and escalated to regulatory bodies if unresolved
Is there insurance against cyber attacks?
No publicly available information on cyber attack insurance coverage
What fees does the service charge for transfers?
Fees vary by account plan; free transfers available with limits, charges apply beyond free quotas or for incoming transfers
Are there fees for account funding?
Funding fees depend on method and account plan; some free limits with charges for exceeding them
Are fees charged for fund withdrawal?
Withdrawal fees vary; ATM limits and fees apply, with some free withdrawals per month
Are there fees for currency conversion?
Currency conversion fees range from 0.5% to 1%, depending on the account tier
Are there fees for account inactivity?
No publicly disclosed inactivity fees
Are there account maintenance fees?
Maintenance fees apply depending on account plan; basic PAYG has no monthly fee, business plans have monthly subscription fees
Are fees charged for operation cancellation?
No specific fees are noted for transaction cancellations
Are there fees for expedited operations?
No publicly available express processing fees are mentioned
Are there hidden fees?
All fees are disclosed in the pricing plans to ensure transparency
How are fees calculated for large amounts?
Large transaction fees follow standard tiered pricing, with per transaction fees after thresholds
Are there different tariff plans in the service?
Yes, plans include Pay As You Go (no monthly fee), Business (£14.90/month), and Big Business (£49.90/month) plans
What advantages does VIP status provide?
No information on VIP status programs
How to get preferential conditions?
Preferential pricing is linked to account plan upgrades
Are there free operations per month?
Yes, free local transfers and cards depend on plan type (e.g., 50 free transfers on Business plan)
Are there discounts for active users?
No specific discount programs disclosed for active users
Are there corporate tariffs?
Business and Big Business account plans offer corporate tariffs with additional benefits
Can individual conditions be obtained?
Custom pricing may be available for high-volume business customers but not broadly advertised
Do promotional codes work for fee reduction?
No public information on the use of promo codes
Are there cashback programs?
The debit cards offer 1% cashback on spending
Are there discounts for transaction volumes?
Higher volume accounts have fee reductions and more free transactions
Is there an official mobile application?
Yes, Anna Money offers an official mobile app
On which platforms is the application available?
Mobile apps are available on iOS (Apple App Store) and Android (Google Play Store)
What functions are available in the mobile application?
The app supports account management, invoicing, expenses, tax tools, payments, in-app chat support, and card control
Does functionality differ from the web version?
The app provides full core functionality tailored for mobile use; web version may have additional administrative interfaces
Is Touch ID/Face ID supported?
Yes, biometric authentication (Touch ID/Face ID) is supported in the mobile app
Can the application work offline?
Offline usage is limited; essential functions require internet connectivity
Are there push notifications about operations?
Push notifications alert users about transactions, payments, and account activity
Is dark theme supported?
There is no confirmed information on dark mode support in the app
How often is the mobile application updated?
The app receives regular updates several times a year
Are there beta versions of the application?
There is no public beta program widely advertised
Is the web interface of the service convenient?
The web platform is designed to be user-friendly and efficient for business account management
Is responsive design supported?
Yes, the website and app support mobile-responsive design
In which languages is the interface available?
The interface is available in English
Is there a night mode for the website?
No specific confirmation of a night mode for the web interface
Are hotkeys supported?
Keyboard shortcuts are not prominently featured
Can data be exported?
Users can export financial data and reports for accounting purposes
Is there an API for developers?
There is no public API widely advertised for external developer integrations
Is integration with other services supported?
ANNA integrates with accounting software such as Xero, Sage, Shopify, and WooCommerce
How often is the web interface updated?
Updates are rolled out periodically aligned with app and platform improvements
Are there virtual cards in the service?
Yes, virtual debit cards are available
Can disposable cards be created?
No specific info on disposable or temporary cards
Is multi-currency account functionality supported?
No multi-currency balances; accounts operate primarily in GBP with some international payments
Are there investment products?
No investment products are offered
Can interest be earned on balance?
No interest is paid on account balances
Are there credit products?
No credit or lending products currently offered
Is P2P trading supported?
Peer-to-peer payments within the platform are supported only as money transfers, not trading
Can cryptocurrencies be bought/sold?
Cryptocurrency services are not supported
Is there acquiring for business?
Merchant acquiring services are not provided
Are mass payouts supported?
Bulk payment processing is not a featured service
Is there a loyalty program in the service?
No loyalty program currently available
How are bonus points earned?
Not applicable
Is there cashback for operations?
Yes, debit cards offer 1% cashback
Are there referral programs?
Referral program details are not publicly prominent
What privileges do VIP clients have?
No information on VIP privileges
Are there seasonal promotions and offers?
Seasonal promotions are not publicly advertised
Can premium status be obtained?
Premium service plans are available via Business and Big Business accounts
Are there partner discounts?
No explicit partner discount programs disclosed
Are there corporate loyalty programs?
No specific corporate loyalty schemes mentioned
Does the service allow operations with online casinos?
Gambling transactions are restricted in compliance with UK regulations
Are there restrictions on gambling transactions?
UK regulatory rules restrict gambling-related transactions to prevent fraud and money laundering
Can accounts be blocked for casino play?
Accounts can be blocked or restricted if gambling-related suspicious activity is detected
How does the service view gambling?
Anna Money complies with regulatory requirements and usually restricts gambling-related accounts
Are there special conditions for gambling?
No public special conditions for gambling transactions
Are casino transactions tracked?
Gambling transactions are monitored under compliance rules
Can operations with gambling sites be hidden?
Transactions transparency is required; hiding is not supported
Are there notifications about gambling expenses?
No specific gambling expense notifications
Are there special fees for gambling operations?
Fees follow standard transaction fees; no separate gambling fees disclosed
Can limits be set on gambling?
Specific gambling spending controls not disclosed
Is there a self-exclusion function?
No dedicated self-exclusion features published
Can access to gambling sites be restricted?
No platform-level blocking of gambling sites is indicated
Is gambling expense control supported?
Not explicitly supported
Are there notifications about limit exceedance?
General transaction limit alerts exist; no specific gambling alerts
Can operations with casinos be blocked?
Yes, suspicious casino-related transactions can lead to account restrictions
Is there gambling expense statistics?
Not publicly available
Is a "cooling-off period" supported?
Not applicable
Can help be obtained for gambling addiction?
Not provided by the service
Is there partnership with player assistance organizations?
No information on such partnerships
How to set up gambling expense notifications?
No service feature for gambling expense notifications
Which online casinos accept this payment method?
No specific online casino acceptance list exists; service generally limits gambling transactions
Are there exclusive partnerships with specific casinos?
None reported
Do conditions differ when used in different casinos?
Not applicable
Are there special bonuses for using this method in casinos?
Not applicable
Can the method be used for both deposits and withdrawals in casinos?
Gambling-related deposits and withdrawals are typically restricted or blocked
Are there geographic restrictions for casino usage?
UK gambling transaction restrictions apply as regulated by local law
How do casino operators typically process transactions from this method?
Transactions are treated as standard payments; compliance monitoring applies
Are there typical processing times when used with casinos?
Processing times align with normal Faster Payments and card processing schedules
Do casinos usually charge additional fees for this method?
Any fees would be set by casinos themselves
Are there any known compatibility issues with major casino platforms?
No known compatibility issues as gambling transactions are generally restricted or monitored