What is the official website of the payment service?
The official website of Banco Piano is www.bancopiano.com.ar.
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Where can I find the customer support contacts?
Customer support contacts are found on Banco Piano's official website under the "Contactenos" (Contact Us) section.
What is the hotline phone number?
The main customer service phone number is 0810-122-2770, available Monday to Friday, 9:00 to 17:00.
Is there a toll-free support number?
Yes, Banco Piano offers toll-free numbers including 0810-122-2770 for general support and 0800-888-5465 for Red Link fraud reporting.
What is the email address for technical support?
The general support email is [email protected]; a technical support-specific email is not explicitly listed.
Are there separate emails for different types of inquiries?
There is an email [email protected] for general inquiries; specific emails by department are not publicly detailed.
Where can I find the online chat support?
No verified information on an online chat support channel is publicly available; typically banks provide this on their website or app if available.
Does the chat support work 24/7?
There is no confirmed 24/7 chat support service information available.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about support through Telegram or WhatsApp messengers is available.
What are the support working hours?
Support is available Monday through Friday from 9:00 to 17:00.
Does support work on weekends and holidays?
Support services are generally unavailable on weekends and holidays except for fraud reporting lines which operate 24/7.
Are there regional offices for in-person visits?
Yes, Banco Piano has multiple branch offices across Argentina for in-person banking services.
Where are the physical offices located?
Offices are located mainly in Buenos Aires (San Martín 345-347), La Plata (Calle 48 N° 716), Córdoba (Rivadavia 140), and Rosario (San Lorenzo 1002), Argentina.
Can I schedule a personal meeting?
Personal meeting scheduling details are not explicitly stated, but customers typically can arrange meetings via branch contact.
Are there representatives in different countries?
Banco Piano primarily operates within Argentina and does not have confirmed international physical representatives.
In which languages is support available?
Support is provided primarily in Spanish as the bank operates in Argentina.
How quickly does support respond to requests?
Response times vary; phone support is typically available during business hours; no exact average times are published.
Is there a priority system for VIP clients?
There is no publicly detailed information on a VIP priority support system.
Can I request a callback?
There is no specific verified information about callback services being offered.
When was the payment service founded?
Banco Piano was founded in 1943.
Who is the founder and owner of the service?
The specific founder's name is not detailed publicly; it is a privately held Argentinian bank.
In which country is the company registered?
Banco Piano is registered in Argentina.
What is the development history of the payment service?
Founded in 1943, Banco Piano started with currency exchange services and evolved into a full-service commercial bank offering diverse retail and corporate financial services.
Have there been major updates or rebranding?
No major rebranding has been publicly documented recently; the bank has modernized services with digital banking apps like Piano Banking.
Who sits on the company's board of directors?
There is no publicly available detailed board of directors list.
Are there investors or partners in the service?
Banco Piano is a private bank with national capital; specific investors or strategic partners are not publicly listed.
Does the company participate in stock trading?
Banco Piano is a private company and is not publicly traded on stock exchanges.
What is the company's market capitalization?
Market capitalization information is not available as it is not a public company.
Are there subsidiary companies or branches?
Banco Piano operates multiple branches across Argentina.
What licenses does the payment service have?
Banco Piano operates under Argentine banking regulations and has the necessary licenses to provide financial services in Argentina.
In which jurisdictions does the service operate officially?
Banco Piano officially operates within Argentina.
Are there licenses for cryptocurrency operations?
No verified information about Banco Piano holding cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Banco Piano complies with AML (anti-money laundering) and KYC (know your customer) regulations as per Argentine banking laws.
Are there security certificates (PCI DSS, etc.)?
There is no publicly confirmed information about PCI DSS certification or similar security certificates.
Has the service undergone security audits?
There is no detailed public record of independent security audits.
Is there insurance for client funds?
Client deposits are regulated and likely protected under Argentina’s banking insurance schemes.
Which international standards does it comply with?
Banco Piano complies with Argentine financial regulations and international standards for banking as required by its regulator.
Have there been any regulatory fines or violations?
No publicly available information about fines or regulatory violations related to Banco Piano.
Where can I find real reviews about the service?
Reviews are available on Google Play Store for the Banco Piano app and financial forums discussing Argentinian banks.
What are the main user complaints?
Users complain about bureaucratic processes, high commission fees on international transfers, and customer service responsiveness.
What do users most often praise the service for?
Users often praise Banco Piano’s personalized service and reliability for retirement and social security payments.
Are there issues with fund withdrawals?
Some complaints about delays or complications in fund withdrawals exist according to user feedback.
Is the interface convenient according to users?
The mobile app interface receives criticism for usability issues in some user reviews.
Are clients satisfied with transaction speed?
Transaction speeds are considered standard but with occasional delays as per user reports.
Do users recommend this service?
User recommendations are mixed with some loyal clients and critical feedback from others.
How do experts assess the service's reliability?
Experts consider Banco Piano stable and reliable, especially for local Argentinian banking needs.
Are there industry awards and recognitions?
No publicly listed industry awards or recognitions found.
Does the service participate in payment system rankings?
Banco Piano is not listed among top global payment system rankings.
Are there recommendations from financial regulators?
Banco Piano operates under Central Bank of Argentina regulations, with no special public endorsements.
What reputation does the service have among partners?
Banco Piano has a good reputation among local financial institutions and partners, particularly in social security benefits payment.
How do they evaluate solution innovation?
Banco Piano is considered traditional with gradual digital adoption, including app solutions.
Are there quality service certificates?
No publicly confirmed quality assurance certificates found.
Does the company participate in industry conferences?
There is no public information on Banco Piano's participation in industry conferences.
How does the service position itself in the market?
Banco Piano positions as a customer-centric, stable private bank with emphasis on pension and social security payments in Argentina.
Which fiat currencies does the service support?
The service primarily supports Argentine Peso (ARS) and offers USD and Euro account operations for clients.
Are cryptocurrencies supported? Which ones specifically?
Banco Piano does not officially support cryptocurrencies.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion between supported fiat currencies is possible, subject to banking regulations.
What exchange rates are used for conversion?
Exchange rates are based on market rates determined by the bank and Argentine regulations.
How often are exchange rates updated?
Exchange rates are updated regularly according to daily market conditions.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currency handling is not supported officially.
Are there currency restrictions in different countries?
Currency use and transfer are subject to Argentinian foreign exchange controls and restrictions.
What types of transfers does the service support?
Banco Piano supports domestic transfers, international wire transfers (SWIFT), and account-to-account transfers.
Can transfers be made between service users?
Transfers between Banco Piano clients are supported.
Are transfers to bank cards supported?
Transfers to bank cards specifics are not publicly detailed.
Can money be transferred to bank accounts?
Yes, money can be transferred to other bank accounts domestically and internationally.
Is bill payment available?
Bill payment services are available through Banco Piano’s online and mobile platforms.
Are recurring payments supported?
Recurring payment setup and management are available through digital banking channels.
Can automatic transfers be set up?
Automatic transfer scheduling is supported via home banking services.
Is payment scheduling available?
Payment scheduling features are available to clients digitally.
Are group payments supported?
Information on group payments or splitting is not explicitly confirmed.
Can payment links be created?
There is no verified information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum transaction limits vary by operation type and account status; exact amounts are not publicly detailed.
What are the maximum amounts that can be transferred?
Maximum transaction limits are subject to regulatory caps and client verification levels.
Are there daily limits on operations?
Daily transaction limits exist in compliance with Argentine banking regulations.
What monthly and annual limits are in effect?
Monthly and annual limits apply based on regulatory policies and client verification.
Can limits be increased? How?
Limits can generally be increased by completing additional verification and approval through bank procedures.
Do limits differ for verified users?
Verified users typically have higher transaction limits than unverified users.
Are there restrictions for new accounts?
New accounts may have lower limits and additional onboarding requirements.
Do special limits apply in different countries?
As Banco Piano operates primarily in Argentina, foreign country limits apply only to international transfers.
Can operations be temporarily blocked?
Operations may be blocked temporarily for security reasons or regulatory compliance.
Are there limits on the number of daily operations?
Daily operation counts may be limited to prevent fraud and comply with regulations.
What are the minimum amounts for account funding?
Minimum deposit amounts vary depending on the method; exact values are not publicly specified.
What methods of funding are supported?
Funding methods include bank transfers, cash deposits at branches, and possibly card funding.
Are there fees for funding?
Deposit fees may apply depending on the method used.
What are the minimum funding amounts?
Minimum funding thresholds depend on the deposit method and account type.
How quickly are funds credited when funding?
Funds are generally credited within the same business day for electronic transfers.
How can money be withdrawn from the system?
Money can be withdrawn via ATM, branch cash withdrawals, or bank transfers.
Are there fees for fund withdrawal?
Withdrawal fees vary by channel and currency.
How long does withdrawal take?
Withdrawals from branches or ATMs are immediate; electronic transfers may take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding times are not specifically detailed but generally align with banking standard processing times.
How long does a bank transfer take?
Domestic bank transfers typically take same-day or next business day; international SWIFT transfers may take 2-5 business days.
How quickly do cryptocurrency transfers arrive?
Banco Piano does not support cryptocurrency transfers.
Are transfers between users instant?
Internal transfers within Banco Piano are typically instant or near-instant.
Are there delays when funding on weekends?
Funding transactions may be delayed on weekends depending on the processing method.
Do holidays affect funding speed?
Bank holidays delay processing and crediting times.
Can crediting be accelerated for a fee?
No specific express crediting fees are publicly stated.
What determines the speed of funding processing?
The processing method, banking hours, and regulatory checks determine funding speed.
Are there notifications about funding status?
Clients typically receive notifications via SMS, email, or app alerts about funding status.
What to do if funding takes too long?
Contact customer support and check with your bank or issuing institution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed during business hours, generally within 1-3 business days.
How long does card withdrawal take?
Specific timing for card withdrawals is not detailed.
How quickly do bank transfers arrive?
Domestic transfers: same/next day; international: 2-5 business days.
Are cryptocurrency withdrawals instant?
Not applicable as cryptocurrencies are not supported.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends may be delayed until next business day.
Do holidays affect withdrawal speed?
Yes, holidays can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No public information about express withdrawal fees.
What determines withdrawal processing time?
Bank operations hours and regulatory compliance checks affect speed.
Are there notifications about withdrawal status?
Notification systems typically inform users of withdrawal status.
Can a withdrawal request be canceled?
Cancellation depends on withdrawal stage and bank policies.
How to register with the payment service?
Registration is done via Banco Piano branches or through the Banco Piano mobile app with identity verification.
What data is needed to create an account?
Personal identification, proof of address, tax ID, and contact information are required.
Can registration be done without email?
Email is typically required for digital registration confirmation and communications.
Is phone confirmation required during registration?
Phone verification is commonly required for security purposes.
Are there age restrictions for registration?
Minimum age is typically 18 years old to open an account.
Can a corporate account be created?
Yes, Banco Piano offers business accounts with additional documentation requirements.
Is it required to provide real data?
Real and verifiable personal data is mandatory as part of regulatory compliance.
Are there country restrictions for registration?
Registration is limited to residents or persons with legal status in Argentina.
How long does account activation take?
Activation usually takes a few business days following document verification.
What verification levels exist?
Multiple levels including basic and enhanced verification for different transaction limits.
What documents are required for basic verification?
Valid government-issued ID and proof of address.
Are documents needed for full verification?
Yes, enhanced verification may require additional financial documents and tax IDs.
Are digital copies of documents accepted?
Digital document submission is generally accepted via the app or online channels.
How long does the verification procedure take?
Verification can take from 24 hours up to several business days.
Can the service be used without verification?
Basic services may be available but with limited features and lower transaction limits.
What restrictions apply to unverified users?
Unverified users have limited access to transactions and lower operational limits.
Is address confirmation required?
Address verification is required, usually via utility bills or official documents.
Is a selfie with documents required?
Photo verification (selfie with ID) might be required as part of identity verification.
How often do documents need to be updated?
Documents generally update every 1-3 years or as required by regulatory changes.
What encryption technologies does the service use?
Banco Piano uses standard encryption technologies to secure data in transit and at rest.
Is two-factor authentication supported?
Yes, Banco Piano supports 2FA with token or app-based authentication for transactions.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification and alerts.
Is biometric authentication supported?
Some app versions support biometric login (fingerprint/face recognition).
Is blockchain technology used?
There is no public information indicating blockchain technology adoption.
Is there a multi-level security system?
Banco Piano uses multi-layered security including encryption, 2FA, and fraud monitoring.
How is user personal data protected?
User data is protected under Argentine privacy laws and banking confidentiality standards.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported.
Is there DDoS attack protection?
Banks typically implement DDoS protection; specific details are not publicly disclosed.
Are regular security audits conducted?
Banks undergo regular security audits according to regulatory requirements.
What anti-phishing protection measures are provided?
Anti-phishing education and protections are part of customer security awareness.
Is there a suspicious activity detection system?
Banco Piano uses fraud detection systems to monitor unusual transactions.
How does the service combat money laundering?
AML procedures include KYC, transaction monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Suspicious accounts are subject to blocking pending investigation.
What to do when fraud is detected?
Customers should report immediately via support channels.
How to report suspicious activity?
Report via customer service phone, email, or fraud hotline.
Is there compensation for damage from fraudsters?
Compensation policies vary; generally liability depends on customer due diligence.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions under banking regulations.
How to dispute account blocking?
Disputes are handled through bank’s customer service, requiring identity verification and documented evidence.
Is there insurance against cyber attacks?
No specific public info on cyber insurance.
What fees does the service charge for transfers?
Fees vary by transaction type; international transfers usually incur commissions and exchange fees.
Are there fees for account funding?
Some deposit methods may carry fees depending on the channel.
Are fees charged for fund withdrawal?
Withdrawal fees depend on withdrawal method and currency.
Are there fees for currency conversion?
Standard conversion fees and spreads apply.
Are there fees for account inactivity?
Inactivity fees may apply per bank policy.
Are there account maintenance fees?
Maintenance fees exist depending on the account type.
Are fees charged for operation cancellation?
No widespread fees for cancellation; depends on transaction type.
Are there fees for expedited operations?
No publicly stated express service fees.
Are there hidden fees?
Banco Piano discloses fees as per regulatory standards; no known hidden fees.
How are fees calculated for large amounts?
Large transactions may have tiered fee structures and require compliance checks.
Are there different tariff plans in the service?
Tariff plans vary by account type including personal and business accounts.
What advantages does VIP status provide?
No publicly detailed VIP program benefits.
How to get preferential conditions?
Preferential terms generally linked to relationship banking and volume.
Are there free operations per month?
Some accounts offer limited free transactions monthly.
Are there discounts for active users?
No public programs for activity-based discounts found.
Are there corporate tariffs?
Corporate accounts have their specific tariffs and conditions.
Can individual conditions be obtained?
Customized conditions may be negotiated for high-value clients.
Do promotional codes work for fee reduction?
No information confirming promo codes usage.
Are there cashback programs?
Cashback programs are not publicly offered.
Are there discounts for transaction volumes?
Volume discounts may apply for corporate clients.
Is there an official mobile application?
Yes, Banco Piano offers the Piano Banking app.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
Account management, payments, transfers, proof of payment, life certificate submission, token security activation.
Does functionality differ from the web version?
The app focuses on convenient mobile transactions; some advanced features may exist on web.
Is Touch ID/Face ID supported?
Biometric authentication like fingerprint and face recognition is supported on compatible devices.
Can the application work offline?
The app requires internet connectivity for banking transactions.
Are there push notifications about operations?
Push notifications for transactions and alerts are available.
Is dark theme supported?
No verified information on dark mode support.
How often is the mobile application updated?
Updates are released regularly with new features and security improvements.
Are there beta versions of the application?
No public information on beta programs.
Is the web interface of the service convenient?
The web interface is designed to be user-friendly and functional.
Is responsive design supported?
The website uses responsive design for mobile and desktop use.
In which languages is the interface available?
The interface is primarily available in Spanish.
Is there a night mode for the website?
No confirmed dark mode on the web version.
Are hotkeys supported?
No public information about keyboard shortcut support.
Can data be exported?
Data export features may be available for statements and transaction history.
Is there an API for developers?
There is no public API available for developers.
Is integration with other services supported?
Integration with external services is limited; mostly internal banking ecosystem.
How often is the web interface updated?
The platform receives periodic updates as needed.
Are there virtual cards in the service?
Virtual card issuance is not publicly confirmed.
Can disposable cards be created?
Disposable or temporary cards are not indicated.
Is multi-currency account functionality supported?
Yes, clients can have accounts in ARS, USD, and EUR.
Are there investment products?
Banco Piano offers investment products including fixed income and mutual funds.
Can interest be earned on balance?
Interest-bearing accounts may be available depending on account type.
Are there credit products?
Credit and loan products are offered including personal and business loans.
Is P2P trading supported?
P2P trading is not supported.
Can cryptocurrencies be bought/sold?
Banco Piano does not offer cryptocurrency exchange services.
Is there acquiring for business?
Merchant acquiring services are not publicly detailed.
Are mass payouts supported?
No information on mass payout or bulk payment services.
Is there a loyalty program in the service?
No public loyalty program information available.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback schemes noted.
Are there referral programs?
No information about referral programs.
What privileges do VIP clients have?
Not publicly disclosed.
Are there seasonal promotions and offers?
No detailed promotional campaigns.
Can premium status be obtained?
Premium accounts may be available through bank consultation.
Are there partner discounts?
No public partner discount programs.
Are there corporate loyalty programs?
No public corporate loyalty program details.
Does the service allow operations with online casinos?
No confirmed support or information regarding casino-related transactions.
Are there restrictions on gambling transactions?
Argentine banks generally restrict or monitor gambling-related transactions.
Can accounts be blocked for casino play?
Accounts may be monitored or blocked if gambling transactions breach terms.
How does the service view gambling?
Banks typically adhere to regulations and control gambling transaction risks.
Are there special conditions for gambling?
No public special terms for gambling.
Are casino transactions tracked?
Transaction monitoring is standard for compliance.
Can operations with gambling sites be hidden?
No, all transactions are monitored for regulatory compliance.
Are there notifications about gambling expenses?
No specific gambling expense alert system.
Are there special fees for gambling operations?
No specific gambling fees are detailed.
Can limits be set on gambling?
No public information on gambling limits set by Banco Piano.
Is there a self-exclusion function?
Not publicly known.
Can access to gambling sites be restricted?
Not controlled by the bank.
Can operations with casinos be blocked?
Possible through fraud or compliance procedures.
Can help be obtained for gambling addiction?
Not offered by the bank directly.
Is there partnership with player assistance organizations?
No information found.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
No specific casino acceptance list available.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
None known.
Can the method be used for both deposits and withdrawals in casinos?
Not supported or confirmed.
Are there geographic restrictions for casino usage?
Subject to Argentine banking regulations.
How do casino operators typically process transactions from this method?
Not publicly documented.
Are there typical processing times when used with casinos?
Not documented.
Do casinos usually charge additional fees for this method?
Not documented.
Are there any known compatibility issues with major casino platforms?
No information available.