What is the official website of the payment service?
https://www.centralbankofindia.co.in
https://www.centralbankofindia.co.in
Contact details are located on the "Contact Us" page linked in the footer of the official website.
1800 22 1911
Yes, 1800 22 1911 is toll-free for banking queries across India.
Specific departments have dedicated contact emails, all listed under the “Contact Us” section of their site.
Online chat support is available via the official website in the lower right corner as a live chat icon.
Typically online chat support is available during regular bank working hours; 24/7 chat is not guaranteed.
WhatsApp banking is supported at +91-9223175152 for select account services; Telegram support is not specified.
Customer support generally operates Monday to Saturday, 10:00AM–5:00PM, excluding public holidays.
Telephone banking and digital support may be available on Saturday; closed on Sundays and bank holidays.
Regional offices and branches are spread across India for customer service and in-person banking needs.
The head office is at Chandermukhi, Nariman Point, Mumbai, and branches are located nationwide; addresses are on the website.
A personal meeting can be arranged by contacting your local branch and requesting an appointment.
The Central Bank of India does not have foreign branches but maintains representative banking relationships internationally.
Support is available in Hindi, English, and other major Indian regional languages.
Phone calls are usually answered within minutes in working hours; email and social media responses may take 24–72 hours.
Priority banking services are provided for premium customers through dedicated relationship managers at select branches.
A callback can be requested by submitting details via the website’s “Contact Us” form or at your local branch.
Central Bank of India was founded on December 21, 1911.
The bank was established by Sir Sorabji Pochkhanawala; it is now owned by the Government of India.
Founded in 1911, Central Bank of India expanded to pan-India operations, digital banking, and now offers a full suite of payment services.
The bank regularly updates its branding, digital platforms, and payment services especially after major Indian banking reforms.
The current Board includes a Managing Director, Executive Directors, Government Nominees, RBI Nominee, and independent directors.
As a public sector bank owned by the government, major investment partners are institutional and government entities with business alliances in fintech.
Yes, Central Bank of India is publicly traded on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).
Market capitalization fluctuates; recent figures indicate approximately ₹14,000 crore but should be checked for updates.
Central Bank of India has no major subsidiaries but operates thousands of branches across India.
The bank is licensed by the Reserve Bank of India under the Banking Regulation Act, and holds payment service and financial conduct licenses.
Central Bank of India operates officially throughout India within regulatory frameworks set by RBI and Indian law.
Central Bank of India does not offer cryptocurrency services and holds no crypto-specific licenses.
Yes, complies with RBI-mandated AML and KYC standards; account opening and payments require proper verification.
Payment services comply with RBI security standards and use PCI DSS certification for card transactions.
Regular security audits are conducted as per RBI guidelines and industry best practices.
Deposits are insured up to ₹5 lakh per account under the Deposit Insurance and Credit Guarantee Corporation (DICGC).
The bank aligns with ISO standards for information security, PCI DSS for payments, and Basel norms for banking.
Central Bank of India has faced regulatory fines in the past for procedural lapses but complies with ongoing RBI directives.
Reviews are available on Google, Play Store, App Store, Trustpilot, and banking forums.
Complaints often mention slow customer service, technical glitches, branch delays, and challenges with online systems.
Users praise wide branch coverage, simple account procedures, and comprehensive government scheme participation.
Occasionally users report withdrawal delays due to technical or verification issues, typical to large public banks.
The mobile and web interfaces are functional but may lack the modern look and simplicity of some digital-first banks.
Transaction speed is generally satisfactory but can see occasional delays during peak periods or scheduled maintenance.
Many existing clients recommend it for traditional banking needs; recommendation rates are moderate on digital channels.
Experts note solid reliability for standard banking, with scope for greater investment in tech modernization.
Central Bank of India has received awards for financial inclusion and banking sector contributions, especially in government initiatives.
It is regularly featured in Indian banking and payment service rankings due to its size and legacy.
The RBI regularly acknowledges Central Bank of India for meeting regulatory compliance and participation in financial inclusion.
Partners value reliability and network reach, especially for government and business payment needs.
While seen as traditional, the bank steadily implements newer digital solutions, UPI offerings, and e-payment upgrades.
Quality certifications such as ISO standards for banking and information security are maintained.
Central Bank of India participates in major Indian banking conferences and payment system industry events.
The bank positions itself as a pan-India, inclusive and traditional financial institution serving urban and rural markets.
Primarily the Indian Rupee (INR); select international transactions can be processed in major world currencies.
Cryptocurrencies are not supported for payment or transfer operations within Central Bank of India.
There is no proprietary cryptocurrency or token.
Currency conversion is available for foreign exchange; in-branch services for eligible account holders.
Exchange rates are set by the bank daily, aligned with RBI reference rates and current market conditions.
Exchange rates are updated at least daily, and may be revised per market movement.
Stablecoins are not supported in any banking or payment services.
Select exotic currencies can be exchanged upon request at designated branches with necessary compliance.
Currency restrictions are in place per RBI and FEMA guidelines, with limitations for certain sanctioned or restricted countries.
Supports NEFT, RTGS, IMPS, UPI, ECS, and international remittance options.
Yes, transfers between account holders via IMPS, NEFT, and UPI are supported.
Card-to-card transfer options are not universally available; transfers to accounts linked to cards possible via NEFT/IMPS.
Yes, money can be transferred to other bank accounts domestically and internationally.
Bill payment is available online and via mobile app for utilities, telecom, DTH, and taxes.
Recurring payments can be set up using e-mandate, ECS, and standing instructions.
Automatic transfer scheduling via standing instructions is supported for regular payments.
Payment scheduling features are available via mobile app, online banking, and at branches.
Group payments are not directly offered; splitting bills may be done informally via UPI.
Direct payment link creation isn’t standard; UPI payment requests and links are supported.
Minimum transaction amount varies by service; UPI/IMPS often start at ₹1, NEFT/RTGS may have higher minimums.
Maximums depend on service—IMPS up to ₹5 lakh per transaction, NEFT/RTGS much higher for verified accounts.
Daily transaction limits apply, set by RBI and the bank, and differ based on account type and verification.
Monthly and annual limits exist for some services; details available from the branch or official website.
Limits can be increased after further KYC verification or account upgrades; requests made at the branch.
Verified users benefit from higher limits; unverified or basic accounts have lower thresholds.
New accounts may face reduced limits and restricted functionality until all verifications are complete.
International transactions follow limits based on RBI regulations and country-specific requirements.
Transactions can be temporarily blocked for security reasons, suspicious activity, or by user request.
Number of daily transactions may be capped based on service and account type to prevent fraud.
Minimum funding varies; frequently ₹1 for digital channels, higher at branches or for certain account types.
Funding methods include ATM deposits, electronic transfers, deposit at branches, mobile app funding, and UPI.
Most digital deposits are fee-free; cash deposits and specific transfers may attract nominal fees.
Minimum funding thresholds differ; usually ₹1 for online methods, ₹100 at branches.
Funds via electronic channels are credited instantly or within minutes; branch deposits may take longer.
Withdrawals via ATM, branch cash withdrawal, cheque, NEFT/IMPS, or electronic transfer.
No fees for ATM withdrawal within limits; excess, third-party ATM or other methods may have fees.
ATM withdrawals are instant, NEFT/IMPS usually within hours, branch withdrawals take minutes.
ATM limits per day set by account type; NEFT/IMPS/RTGS as per bank and RBI rules.
Card funding is generally instant or processed within minutes.
NEFT within 2 hours; IMPS is instant; RTGS immediate during working hours.
Cryptocurrency transfers are not supported.
IMPS and UPI between users are generally instant unless there are technical issues.
IMPS and UPI work weekends; NEFT/RTGS may see delays as per banking hours.
Banking holidays can affect transfer times for NEFT and branch-based deposits.
Express credit options are not standard; digital funding is generally instant.
Funding speed depends on the chosen method, banking hours, holidays, and verification status.
Users receive SMS and app notifications for deposit, funding, and account status updates.
Contact customer support via phone, email, or branch visit to resolve delayed funding issues.
Withdrawal requests at ATM/IMPS are immediate; NEFT/RTGS within a few hours, branch withdrawals immediate.
ATM card withdrawals are immediate; over-the-counter withdrawals may require ID and are processed quickly.
IMPS is instant; NEFT usually within 2 hours on working days; RTGS immediate for high-value transfers.
Cryptocurrency withdrawal is not supported.
IMPS is instant, NEFT/RTGS delayed over weekends and holidays; branch withdrawals unavailable on holidays.
Withdrawals via branch and NEFT/RTGS may be impacted by bank holidays.
Special expedited withdrawal processes are not industry standard and typically not offered.
Method chosen, banking hours, system status, and verification level influence withdrawal speed.
Withdrawal status updates are sent via SMS and app notifications.
Cancellation is possible prior to processing; contact customer support for assistance.
Account registration requires visiting a branch or using the online portal with personal details and necessary documents.
Name, address, proof of identity, PAN card, contact number, email, and photographs are required.
Email is recommended but not mandatory, especially for basic branch account opening.
Phone confirmation is mandatory for mobile banking and online service registration.
Minimum age is generally 18 for most accounts; minors can open accounts jointly with a guardian.
Corporate and business accounts can be opened with additional documentation; process provided at branches.
Genuine identity and address details are mandatory for compliance and verification.
Account opening is restricted to residents and eligible NRIs; foreigners require documentation per RBI guidelines.
Account activation is usually completed within 1–2 business days after verification.
Basic, full KYC, and enhanced verification tiers based on account type and service desired.
Identity proof, address proof, PAN card, and recent photographs.
Full verification requires detailed KYC—ID, address, PAN, and possibly income or business proof.
Digital copies are accepted via online portal and email, subject to validation.
Verification is processed within 1–3 business days for most account types.
Services are limited for unverified users; verification is required for most payment and banking operations.
Transaction limits and service access are restricted for unverified users; upgrading requires KYC documents.
Address confirmation is required for account activation and KYC compliance.
Selfie-based verification is not routine but may be required for digital KYC or remote onboarding.
Documents should be updated upon expiry, change of details, or per periodic re-KYC reminders.
Industry-standard SSL/TLS encryption protects web and mobile transactions; payment data uses PCI DSS protocols.
2FA is supported for mobile, net banking, and specific payment operations.
SMS confirmations are sent for transactions, security alerts, and account changes.
Biometric login is available for mobile app users and in-branch digital kiosks.
Blockchain is not used for payment services or core banking operations.
Multi-layer security includes encryption, authentication, monitoring, and RBI-required security controls.
User data is protected through encryption, secure access controls, and regular compliance checks as mandated by regulators.
Cryptocurrency storage is not applicable, as such operations are not offered.
DDoS protection and monitoring are implemented for key banking services and digital platforms.
Regular security audits are mandated by RBI and conducted internally and by third parties.
Anti-phishing campaigns, transaction alerts, and secure login protocols are standard.
Automated fraud detection and suspicious activity monitoring systems are deployed.
Strict AML controls, reporting requirements, and monitoring in line with RBI and PMLA guidelines.
Suspected fraudulent accounts are blocked and reviewed as per compliance protocols.
Immediately report to customer support, block accounts or cards, and file a written complaint at the branch.
Use hotline, branch visit, or email to report suspicious activity; follow up with a written statement if required.
Compensation may be provided per investigation and regulatory guidelines; users must notify the bank promptly.
Dispute resolution follows RBI norms, offering investigation, reversal, and compensation if proven.
Dispute blocked accounts by contacting your branch, submitting required documentation and a formal written request.
No retail cyber insurance; systemic safeguards are in place. Clients’ deposit insurance applies for loss of funds due to fraud.
Fees vary per transfer method; IMPS, NEFT, RTGS each have standard tariffs published on the website.
Digital account funding is generally free; cash deposits or special channels may have service charges.
Standard ATM withdrawals within limits are free; charges apply for excess or third-party ATM.
Forex conversion incurs service charges, as specified in banking tariffs.
No inactivity fees for regular savings accounts; special accounts may have dormant penalties.
Maintenance fees apply to certain account types, such as current accounts, per published schedules.
Generally, no fees for cancelling unprocessed transactions; processed cancellations may attract charges.
No expedited operation fees; instant payment channels are usually free or low cost.
Central Bank of India publishes a tariff schedule; hidden fees are not standard practice; users should review official fee documents.
Large transaction fees are proportionate to transferred value per published tariff for NEFT/RTGS/forex.
Tariff plans differ for savings, current, business, and NRI accounts; details on official website.
VIP/premium account holders gain higher transaction limits, priority service, and personalized account management.
Upgrading to higher account tiers or maintaining qualifying balances yields preferential terms.
Free ATM withdrawals and select transactions are allowed per account type; exceeding limits incurs fees.
Promotional offers and fee waivers may be available to active users as published periodically.
Yes, corporate and business accounts have tailored tariffs and service packages.
Individual terms can sometimes be negotiated for high-net-worth or business customers.
Promotional codes for fee waivers or discounts are occasionally offered for digital onboarding or campaigns.
Cashback is available for some card transactions and promotional payment services.
Volume-based discounts exist for bulk payouts and business banking.
Yes, the Central Bank of India official mobile app is available.
Android and iOS
Mobile banking, payments, fund transfer, account management, UPI, bill payments, mini statement, card services.
Mobile app functions are similar to the web; some advanced services are branch/web-only.
Biometric authentication for app login is supported on compatible devices.
Offline operations are not supported; internet is required for all mobile app functions.
Push notifications are sent for transactions, account updates, and security alerts.
Dark mode is available on select versions of the mobile app.
Major updates are released quarterly; minor enhancements as needed for security and features.
Beta releases are infrequent; test versions may be available to some users during major upgrades.
The web portal offers standard banking features, secure access, and logical navigation; may not be as advanced as fintech platforms.
The website supports responsive design for desktop, tablet, and mobile browsers.
English, Hindi, and regional Indian language options on mobile and web platforms.
Night mode/dark theme is not universally supported on the website.
Hotkeys are limited; standard keyboard navigation is supported for accessibility.
Account statements and transaction histories can be exported in PDF, XLS, or e-statement formats.
APIs are available for select partners and corporate clients for integration with banking services.
Integration is supported with government schemes, UPI, billers, and select merchant platforms.
The web interface is updated periodically with security, functionality, and compliance enhancements.
Virtual debit cards are offered for online transactions and secure digital payments.
Disposable card options are not standard but offered occasionally for specific digital use cases.
Multi-currency account is not a standard retail feature; forex accounts are available for eligible customers.
Fixed deposits, recurring deposits, mutual funds, and government bonds are available.
Interest is paid on savings and select account balances as per published rates.
Credit cards, personal loans, business loans, and mortgages are available.
P2P trading is not directly supported; only standard asset trading via investment offerings.
Buying/selling cryptocurrencies is not supported.
Merchant acquiring and POS services are offered for businesses.
Bulk payment and payroll solutions are available to corporate clients.
Loyalty and reward points are offered with select credit/debit cards and utility payments.
Points are earned on card transactions, bill payments, and participating merchant spends.
Cashback is provided on eligible card and bill payment transactions.
Referral campaigns are offered periodically for account opening and service use.
VIPs receive dedicated managers, faster support, higher limits, and priority transaction processing.
Seasonal offers and campaigns are run for retail banking and payment services.
Premium banking status is available based on account type or qualifying balance.
Partner merchants offer discounts for Central Bank of India customers using their payment methods.
Business loyalty and reward programs are offered for corporate clients.
Transactions to licensed casinos may be allowed if not restricted by RBI and local law.
Indian banking law restricts gambling-related payments; transactions to foreign casinos may be blocked.
Accounts may be frozen or reviewed if suspicious gambling activity is detected.
Transactions are monitored and often restricted as per RBI and government anti-gambling regulations.
No special conditions; responsible for compliance with Indian laws and RBI guidelines.
Gambling payments are tracked and flagged in compliance systems for regulatory reporting.
Banking transactions are not hidden; transparency and compliance reporting is maintained.
Clients may receive alerts for flagged or restricted gambling-related expenditures.
Standard transaction fees apply; no special gambling operation charges.
Spending limits can be configured at the account or card level; category restrictions are possible.
Formal self-exclusion options are not industry standard; clients may request account blocks.
Requests for blocking specific merchant categories, including gambling, can be made via customer support.
Expense tracking and category alerts are available; dedicated gambling controls are not standard.
Alerts for exceeding account or card set limits are provided via SMS and app notifications.
Blocking casino transactions is possible by category at card or account request.
Detailed gambling analytics are not directly offered; clients may review transactions per statement.
Cooling-off periods are not formally available; account options may allow temporary restrictions at client request.
Clients are advised to seek external support; the bank may provide referral information on request.
No formal partnerships with gambling addiction support groups are published.
Expense alerts may be configured for transaction categories via app or at a branch.
Information on specific casino merchant acceptance is not published; local law determines eligibility.
Central Bank of India does not publicly partner with online casinos.
Bank conditions are uniform; casino conditions depend on their issuer agreements.
No known bonuses for casino use of Central Bank of India payment services.
Depositing and withdrawing at casinos may be limited per Indian regulations.
Casino payments are restricted by Indian law; possible in select jurisdictions only.
Casino operators use standard card or bank transfer processes, subject to legal compliance.
Processing times are standard for card or bank transfer; instant with IMPS/UPI, slower for NEFT.
Casino-imposed fees are set by the merchant, not by the bank.
Compatibility issues may arise due to legal restrictions; otherwise, standard payment rails are supported.