What is the official website of the payment service?
https://www.db.com/korea
https://www.db.com/korea
On the Deutsche Bank Korea website's “Contact” or “Customer Service” page, typically found in the main menu or footer.
+82 2 316 8800
Most international bank branches do not offer toll-free support; calls are typically charged at regular rates based on your location.
Specific technical support emails are usually provided upon request or through the website contact form.
Large banks commonly provide unique email addresses for client, legal, corporate, or technical inquiries; these are listed on the website.
If available, online chat is typically accessed via the bank’s website, often as a pop-up, dedicated page, or mobile app feature.
Most online chat support is available during business hours; 24/7 support is less common at international banks.
Financial institutions rarely offer support via public messengers citing compliance; official communication is via email, phone, or secure app.
Customer service is typically available on weekdays from 9:00 to 17:00; hours may vary depending on branch location.
Most banking customer support operates only during standard business days and is unavailable on weekends and holidays.
International banks like Deutsche Bank operate physical offices in major cities for client meetings, appointments, and in-person services.
Deutsche Bank’s Korea office is located at Seoul Finance Center, 136 Sejong-daero, Jung-gu, Seoul, South Korea.
Scheduling is commonly done via phone or the website contact form, with appointments confirmed according to availability and purpose.
Deutsche Bank maintains offices and representatives globally in major financial centers across Asia, Europe, the Americas, and more.
Support is typically available in Korean and English, with additional language services accessible depending on staff.
Standard response times range from instant for phone and chat, to 24–48 hours for email; urgent issues may be prioritized.
High-net-worth and corporate clients often receive priority support, with dedicated managers and tailored services.
Most financial service providers offer callback requests via online forms, phone, or through relationship managers.
Deutsche Bank Korea began operations in South Korea in 1978 as part of Deutsche Bank AG’s global network.
Deutsche Bank AG is the parent company; it was founded in Frankfurt, Germany in 1870 by Adelbert Delbrück and Ludwig Bamberger.
Deutsche Bank Korea is registered in South Korea and operates under the legal jurisdiction of the Republic of Korea.
Since 1978, the Korean branch has expanded its banking, investment, and payment services, aligning with global innovations in financial technology.
Large banks regularly update services, branding, and digital platforms as part of global modernization; details are announced in press releases.
Board and key executive information is published on Deutsche Bank’s global website, listing group management and local leadership.
Deutsche Bank partners with global institutions and investment firms; in Korea, partnerships align with local market needs.
Deutsche Bank AG is publicly traded on the Frankfurt Stock Exchange under the ticker symbol DBK.
As of August 2025, Deutsche Bank AG’s market capitalization is approximately €22 billion; local branch figures are not separately listed.
Deutsche Bank operates various subsidiaries and local branches globally, covering banking, asset management, and financial services.
The Korea branch holds a banking license from the Financial Services Commission and complies with local and international financial regulations.
Deutsche Bank Korea operates in South Korea, while the parent bank operates worldwide in regulated jurisdictions.
As of now, most traditional banks do not hold direct cryptocurrency operation licenses in Korea; regulations are evolving.
Deutsche Bank Korea adheres to strict anti-money laundering (AML) and know-your-customer (KYC) standards per FSC and global regulations.
Major banks comply with PCI DSS for card payments, as well as ISO/IEC 27001 for information security management.
Large international banks conduct regular internal and external security audits to meet compliance and regulatory requirements.
Deposits are typically insured under national schemes (Korea Deposit Insurance Corporation) to protect client funds in case of insolvency.
Deutsche Bank Korea complies with ISO standards for security and payment operations, as well as SWIFT and global AML guidelines.
Periodically, regulatory agencies may impose fines on large banks; details are disclosed in regulatory filings and press releases.
Reviews can be found on Google Maps, Trustpilot, industry forums, and the bank’s official feedback channels.
Common complaints include slow response times, documentation requirements, and transaction processing delays.
Users praise strong brand reputation, robust security, international transfer capabilities, and professional staff responsiveness.
Withdrawal issues may occur due to compliance processes, incorrect information, or external bank delays; always check documentation.
Users describe the online banking interface as modern and user-friendly, with multi-language support and secure access.
Most users are satisfied with routine transaction speeds; cross-border payments may take longer due to regulatory controls.
Most corporate clients and affluent individuals recommend Deutsche Bank for cross-border, investment, and global payment needs.
Experts affirm the bank’s reliability, citing its long history, compliance rigor, and global infrastructure.
Deutsche Bank receives frequent recognition for financial innovation, sustainability, and risk management from international award bodies.
Deutsche Bank is regularly listed among leading payment providers in global and regional industry rankings.
Where compliant, regulators may commend Deutsche Bank for transparent reporting and strong AML procedures; periodic assessments are normal.
Partners view Deutsche Bank as reliable, well-established, and a leader in cross-border banking and corporate financial solutions.
Deutsche Bank is recognized for adopting new banking technologies and digital solutions, with regular enhancements to payment systems.
Large banks commonly maintain ISO 9001 and ISO 27001 certifications and align with recognized global quality standards.
Deutsche Bank participates in major financial, fintech, and regulatory events globally and regionally.
Deutsche Bank Korea markets itself as a premier international provider for corporate, investment, and institutional banking needs.
Supported currencies include KRW, USD, EUR, JPY, GBP, and other major global currencies.
As of 2025, Deutsche Bank Korea does not support direct cryptocurrency transactions; traditional fiat services dominate.
Deutsche Bank does not offer a proprietary cryptocurrency or token.
Currency conversion is supported subject to account type and compliance checks; rates are based on interbank or market data.
Exchange rates are provided in real time through interbank systems or Reuters/Bloomberg market data feeds.
Rates are updated continuously during market hours; off-hours rates may be fixed or updated at next market opening.
Stablecoin support is not typically provided within traditional international banks.
Requests for less common currencies may be processed depending on demand, regulatory allowances, and partner correspondents.
Currency handling is restricted based on local and international regulations; sanctions and compliance are rigorously observed.
Supported transfer types include domestic and international wire transfers, SWIFT, SEPA, and internal account transfers.
Peer-to-peer transfers are enabled for accounts within Deutsche Bank, subject to internal approval and compliance.
Transfers to certain bank cards are possible where local or international clearing networks permit; otherwise, standard transfers are used.
Yes, funds can be transferred to South Korean and international bank accounts using standard wire protocols.
Bill pay is typically available for corporate and institutional clients through specialized platforms.
Recurring payments can be set up for regular transfers such as payroll or supplier payments, mainly for business accounts.
Automatic scheduled transfers are possible; configuration may require consent and documentation through relationship managers.
Payment scheduling is offered through online banking or direct requests, enabling future-dated transactions.
Group or bulk payments are available for corporate customers requiring payroll, vendor, or mass payout services.
Payment link services are not standard for large corporate banks, more common with fintech or retail platforms.
Minimum amounts may vary and are usually set by account type, regulatory policy, or payment channel provider.
Maximum transfer caps depend on account class, daily limits, regulatory rules, and compliance status.
Daily limits exist and are set according to account type, user verification, and regulatory requirements.
Limits are set and disclosed per account, with higher thresholds for verified and corporate customers.
Limits may be increased upon request and subject to review, upgraded verification, or supporting documentation provided.
Verified users benefit from higher limits and expanded capabilities, consistent with KYC and risk policies.
New accounts often have limited access, pending full verification and compliance with onboarding procedures.
Geographic regulatory requirements may impose variable limits on transfers, funding, or operations.
Temporary operational blocks occur to address suspicious activity, pending compliance, or technical reasons; resolution depends on inquiry.
Transaction count limits are enforced for risk management and compliance, varying by account agreement.
Minimum deposit amounts depend on account type and service, typically disclosed in individual account terms.
Funding options include wire transfers, internal transfers, and in some cases local deposit networks.
Funding fees may be charged for cross-border deposits or special deposit methods, as outlined in account agreements.
Minimum funding requirements depend on method, account class, and local policy; details are provided for each product.
Funding credits usually occur within same banking day or next business day for wire transfers.
Withdrawals are made via wire transfer, internal transfer, or to specified external accounts upon written instruction.
Withdrawal fees apply, especially for international or cross-border transactions; fee schedules are available via official disclosures.
Processing generally takes 1–3 business days for domestic and 2–5 days for international transfers.
Limits depend on account agreement, verification status, and regulatory policies.
Card funding is not typically supported for international corporate accounts; other methods are preferred.
Domestic transfers are often credited same day; international transfers take 2–5 business days.
Cryptocurrency transfers are not supported.
Internal transfers between account holders usually occur instantly or within minutes during business hours.
Weekend funding may be delayed until the next business day, depending on bank and payment networks.
Banking holidays delay funding transactions until the next official banking day.
Expedited services may be offered for urgent corporate transactions, with extra fees applied.
Speed is determined by payment method, verification status, compliance checks, and operational hours.
Clients are notified through online banking, email, or SMS upon successful deposit and transaction completion.
Contact customer support, verify details, and submit supporting documents; escalation may be needed based on urgency.
Requests are processed within 1–2 business days, subject to compliance and approval.
Card withdrawals are not standard; wire transfer is the preferred and supported method.
Bank transfer speed varies—domestic transfers arrive within same day, international within a few days.
Not supported.
Weekend requests are subject to next banking day processing.
Withdrawals are processed on banking days; holidays cause delays until reopening.
Some corporate services allow expedited handling for priority fees.
Compliance, transaction type, partner banks, and operational hours all affect processing time.
Confirmation is provided via online banking notifications, email, or SMS once processed.
Requests may be canceled if not yet processed; once finalized, reversals require additional procedures.
Registration is done via relationship manager, online inquiry form, or in-person at a branch, with required documentation.
Identification, proof of address, business documents (for corporate accounts), and contact information must be provided.
Most banks require an email address to register for security alerts and electronic statements.
Phone verification is standard during onboarding for identity authentication and contact purposes.
Accounts are available to adults over 18 years old, in line with banking regulations.
Yes, business accounts are available. Detailed company information and legal documentation must be submitted.
Real, verifiable data is mandatory for compliance and regulatory reasons.
Banking services are restricted based on nationality, residency, and compliance with international sanctions.
Activation typically occurs within 1–3 business days after verifying all documents.
Standard, enhanced, and corporate—each requiring increasing amounts of documentation and compliance procedures.
National ID, passport, or official residency card for individuals; business registration for companies.
Additional financial, tax, legal, and ownership documents are required for full verification, especially for corporate accounts.
Digital copies are accepted, provided they are clear, legible, and meet regulatory requirements.
Verification takes 1–3 business days on average, longer for complex corporate entities.
Unverified accounts have restricted access and cannot process high-value or cross-border payments.
Limitations include reduced transaction limits, restricted features, and inability to access full payment services.
Proof of address is mandatory for compliance, submitted as part of initial documentation.
Biometric and photograph requirements can apply, especially for enhanced verification processes.
Periodic document refreshes may be required per regulatory standards or significant account changes.
Deutsche Bank employs AES-256, SSL/TLS encryption and secure hardware, meeting top financial sector standards.
2FA is standard for login and sensitive operations, using SMS, tokens, or app-based codes.
Transactional SMS alerts are available for key operations and security verifications.
Biometric login (fingerprint, face ID) is often supported in mobile apps and secure banking platforms.
Deutsche Bank explores blockchain for back-end processing and global payments but not as a direct retail solution.
Multi-level security architecture includes firewalls, encryption, access controls, and continuous monitoring.
Data protection includes encryption, restricted access, GDPR, and Korean privacy law compliance.
Cold storage is not applicable as direct cryptocurrency services are not provided.
Banks employ advanced DDoS mitigation systems to safeguard online platforms and transaction integrity.
Annual and situational audits are standard, performed by internal and external experts.
Anti-phishing controls include secure login, warning protocols, and email authentication systems.
Automated monitoring detects unusual activity, transaction patterns, and potential fraud.
AML procedures include transaction monitoring, customer screening, training, and regulatory reporting.
Accounts exhibiting suspicious activity are frozen pending investigation, with compliance oversight.
Notify support immediately, follow recommended procedures, and provide supporting documentation for resolution.
Use official contacts—phone, email, or online forms—to report, documenting details for investigation.
Compensation depends on investigation outcome, insurance policies, and compliance with client protection schemes.
Users have the right to dispute transactions, request investigation, and seek resolution or reversal under applicable laws.
Contact support, submit documents, and request review; escalation may require regulator intervention.
Cyber insurance is held by most international banks to protect client assets and operational continuity.
Transfer fees vary by amount, destination, urgency, and account type; fee schedules are transparently published.
Funding fees exist mainly for international or special deposit methods, outlined in the agreement.
Withdrawal fee policies are disclosed for each method, with higher fees for cross-border transactions.
Currency conversion may incur fees or margin spreads; rates are provided upfront.
Inactivity fees are rare; if applicable, details are specified in account terms.
Monthly or annual maintenance fees apply depending on account type and service bundle.
Cancellations may incur fees, especially if processed after cut-off or involving third-party costs.
Fee disclosures are provided in account, transaction, and product terms to maximize transparency.
Large-value transaction fees are generally calculated as percentage rates or flat fees, depending on the channel.
Various plans exist for retail, business, and institutional clients, each with customized fee and feature structures.
VIP clients enjoy priority service, faster processing, enhanced limits, and personalized consultation.
Preferential rates may be granted based on relationship, transaction volume, or negotiation with account managers.
Free transaction quotas may exist for selected account types; specifics are outlined in product terms.
Frequent users may receive volume discounts or promo offers, negotiated in advance or as part of loyalty programs.
Corporate clients benefit from tailored tariffs, bulk pricing, and integrated payment solutions.
Individualized terms are available for clients with significant transaction or relationship scale.
Some services offer promotional codes for discounted fees; details are provided in campaign announcements.
Cashback, when available, is detailed in product promotions or loyalty programs.
Volume discount programs are offered for businesses processing large numbers of payments.
Deutsche Bank offers official mobile apps for iOS and Android to access accounts and payments.
The official app is available for download on Apple iOS App Store and Google Play Store for Android.
Users can view balances, transfer funds, monitor transactions, manage accounts, and communicate with support.
Some features may vary; complex requests might require web or branch access while mobile handles daily tasks.
Biometric authentication such as Touch ID or Face ID is available for secure app login.
Apps require internet for transactions; some informational features may work offline.
Push notifications notify users of transactions, security alerts, and updates.
Modern apps typically include dark mode for user convenience.
Updates are released regularly, usually monthly or quarterly, to address bugs and enhance features.
Beta testing may be available by invitation for select users before full public release.
The web platform is designed for ease of use, robust security, and multilingual navigation.
Responsive design ensures compatibility across desktops, tablets, and smartphones.
Korean and English interfaces are standard; additional languages may be available for global products.
Dark/night mode is increasingly standard in web interfaces for better accessibility.
Keyboard shortcuts are available for primary online banking functions.
Data export is enabled for statements, transactions, and audit reports, often in standard formats like PDF or CSV.
APIs exist for institutional integration (e.g., payment initiation, reporting) upon formal approval.
Secure integration with approved fintech, ERP, and corporate systems is available.
Web platforms are updated regularly, with major releases quarterly and security updates as needed.
Virtual card issuance is typically available for corporate clients as part of expense management.
Disposable or temporary cards are available for specific business uses on request.
Multi-currency accounts are standard for international clients.
Investment solutions include fixed income, equity, FX, and structured products for eligible clients.
Account interest options are offered for specific products, usually time deposits or corporate funds.
Credit offerings include loans, credit lines, trade finance, and structured lending for businesses.
P2P trading is not offered but bank-mediated payment and investment transfers are available.
Cryptocurrency exchange is not supported; focus is on traditional assets.
Merchant acquiring and payment gateway solutions are offered for qualified corporate clients.
Mass or bulk payment services are available for payroll, vendor payments, or dividend distributions.
Loyalty programs are not standard for corporate banking; relationship benefits may be negotiated for active clients.
Points earning is not offered; some rewards or relationship credits may exist for volume or tenure.
Cashback is not a prevailing feature; customized reward programs may be offered for large enterprise clients.
Referral incentives are sometimes provided for new business accounts through designated campaigns.
VIPs access exclusive services, higher limits, dedicated support, and tailored consultation.
Promotional campaigns are periodically run, aimed at new client acquisition, product launches, or market trends.
Premium status may be offered based on account value, transaction volume, or long-term relationship.
Discounts for partner services or merchant offers may be available to select clients.
Corporate loyalty schemes are negotiated, but not widely publicized; benefits match client volume and tenure.
International banks typically restrict transactions with online casinos due to compliance risk.
Gambling transactions may be blocked or flagged for review, aligning with regulatory policy.
Accounts may be suspended for unauthorized gambling activities or violation of policy.
Gambling is high-risk and subject to enhanced monitoring, especially in cross-border or regulated environments.
Specific rules govern gambling transactions under the bank’s AML and compliance policies.
Transactions involving gambling sites are monitored for suspicious patterns and compliance violations.
Transparency is required; attempts to disguise such operations may result in account review or blocking.
Alerts about gambling-related spending are provided to enhance client awareness and compliance.
Special fees may be applied due to higher risk and regulatory review costs.
Spending controls for gambling may be configured upon client request or to comply with responsible banking practices.
Self-exclusion or spending block features may be available as part of responsible banking initiatives.
Access can be restricted or declined per policy and regulatory requirements.
Tools are provided to monitor, limit, and review gambling-related transactions.
Spending limit notifications are available for all high-risk transaction categories including gambling.
Banks may block casino-related transactions at their discretion for regulatory reasons.
Expense analytics for gambling are provided as part of transaction reporting and client advisory.
Cooling-off features can be implemented to help clients manage risky spending habits.
Referrals to external support and advice are provided upon client request or company policy.
Some banks partner with addiction support groups for responsible gambling education.
Notification settings can be configured in the online banking dashboard or requested through support.
Major casinos typically do not accept direct bank transfers; third-party processors are used for such payments.
Deutsche Bank does not maintain exclusive casino relationships; transactions are governed by compliance.
Payment conditions vary based on jurisdiction, regulatory policy, and transaction type; consult bank for details.
Special bonuses are uncommon for bank transfers to online casinos.
Use is limited; most gambling sites use intermediary processing for bank transfers.
Geographic restrictions apply per South Korean law, bank policy, and global compliance guidelines.
Casinos process bank-originated payments through verified intermediaries, subject to timing and verification.
Processing typically takes 2–5 business days due to enhanced compliance review.
Additional transaction fees may be charged by the casino or intermediary payments processor.
Compatibility constraints exist due to regulatory policy and transaction monitoring standards for gambling.