What is the official website of the payment service?
https://www.hampdenandco.com
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Where can I find the customer support contacts?
Customer support contact details are provided directly by your personal banker or through the "Contact Us" section on the Hampden Bank website.
What is the hotline phone number?
020 3841 9922 (London office), 0131 226 7300 (Edinburgh office), and 24-hour Cards Centre is also available (specific number not publicly listed).
Is there a toll-free support number?
No verified information on a dedicated toll-free customer support number is publicly available for Hampden & Co.
What is the email address for technical support?
General contact email is [email protected], no specific technical support email publicly listed.
Are there separate emails for different types of inquiries?
No specific separate emails are publicly disclosed; clients are advised to contact their personal banker or use the general contact email.
Where can I find the online chat support?
There is no verified information about online chat support availability on Hampden & Co's public platforms.
Does the chat support work 24/7?
Not applicable due to no confirmed chat support.
Is there support through messengers (Telegram, WhatsApp)?
No verified information on support via Telegram, WhatsApp, or other messengers is publicly available.
What are the support working hours?
Office hours are typically Monday to Friday, 9am to 5pm, excluding English bank holidays, with some extended call answering from 8am to 6pm.
Does support work on weekends and holidays?
No general weekend or bank holiday support is provided; offices are closed.
Are there regional offices for in-person visits?
Yes, Hampden & Co has physical offices available for in-person visits.
Where are the physical offices located?
Edinburgh Office at 20/21 Charlotte Square, Edinburgh EH2 4DF; London Office at Third Floor, 36 Dover Street, London W1S 4NH.
Can I schedule a personal meeting?
Personal meetings are available by appointment, typically arranged through your personal banker.
Are there representatives in different countries?
Hampden & Co primarily operates in the UK with offices in London and Edinburgh; no public information on international offices.
In which languages is support available?
English is the primary language for client support.
How quickly does support respond to requests?
Response times vary; personal bankers may respond outside office hours, but official support aims to resolve complaints by same day or within 5 working days.
Is there a priority system for VIP clients?
Yes, Hampden & Co offers dedicated personal bankers providing tailored service, representing a VIP-level relationship banking model.
Can I request a callback?
Yes, Hampden & Co may offer callback service on request.
When was the payment service founded?
Hampden & Co was founded in June 2015.
Who is the founder and owner of the service?
Founded and initially owned by Ray Entwistle.
In which country is the company registered?
United Kingdom, registered in Scotland.
What is the development history of the payment service?
Founded in 2015; focuses on private banking with personal service; expanded with a move to larger offices in 2025 and rebranded to Hampden Bank.
Have there been major updates or rebranding?
Yes, in 2025 Hampden & Co rebranded to Hampden Bank with a new Edinburgh headquarters.
Who sits on the company's board of directors?
Specific names are not publicly listed; management includes CEO Tracey Davidson and Managing Director Jeremy Vaughan.
Are there investors or partners in the service?
No publicly detailed information on investors; strategic partnerships include Mastercard for card services and Currency Cloud Limited for payment processing.
Does the company participate in stock trading?
Hampden & Co plc is a public limited company but is not listed on a stock exchange.
What is the company's market capitalization?
Not publicly available as it is not publicly traded.
Are there subsidiary companies or branches?
The main operations are through Hampden Bank with no publicly disclosed subsidiaries.
What licenses does the payment service have?
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA).
In which jurisdictions does the service operate officially?
Primarily United Kingdom.
Are there licenses for cryptocurrency operations?
No verified license or authorization for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Yes, Hampden & Co complies with AML and KYC regulations as required under UK law and FCA supervision.
Are there security certificates (PCI DSS, etc.)?
The bank uses Mastercard and complies with PCI DSS for card services.
Has the service undergone security audits?
Yes, independent audits are conducted including internal audits outsourced to Grant Thornton UK LLP.
Is there insurance for client funds?
Client funds are protected under the UK’s Financial Services Compensation Scheme (FSCS).
Which international standards does it comply with?
Complies with UK regulatory standards, Financial Services Compensation Scheme, and relevant AML/KYC rules.
Have there been any regulatory fines or violations?
No publicly reported regulatory fines or violations.
Where can I find real reviews about the service?
Reviews available on Trustpilot and Smart Money People platforms.
What are the main user complaints?
Some users report feeling ignored, particularly older customers, and perceived lack of support for entrepreneurs.
What do users most often praise the service for?
Personalized banking, high-quality client service, and relationship-based banking.
Are there issues with fund withdrawals?
No widespread verified issues reported regarding fund withdrawals.
Is the interface convenient according to users?
No detailed information available; digital banking described as convenient but not extensively reviewed.
Are clients satisfied with transaction speed?
No specific user feedback found on transaction speeds; banking is described as traditional and client-focused.
Do users recommend this service?
Yes, many clients recommend it for private banking, although it is niche and selective.
How do experts assess the service's reliability?
Professionals view it as a stable private bank with strong regulatory compliance.
Are there industry awards and recognitions?
No major publicized awards.
Does the service participate in payment system rankings?
No public information on participation in payments rankings.
Are there recommendations from financial regulators?
No specific public endorsements, but transparent regulatory supervision is in place.
What reputation does the service have among partners?
Recognized as a reputable private bank with strong professional service standards.
How do they evaluate solution innovation?
Conservative banking approach with emphasis on relationship and service rather than high-risk innovation.
Are there quality service certificates?
No publicly detailed certifications beyond regulatory authorizations.
Does the company participate in industry conferences?
No public information on specific conference participation.
How does the service position itself in the market?
Positioned as a premium, relationship-focused private bank serving high-net-worth individuals and professional clients in the UK.
Which fiat currencies does the service support?
Supports GBP primarily; charge cards also available in EUR and USD linked to corresponding accounts.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Foreign currency accounts exist; currency exchange supported as part of foreign currency accounts.
What exchange rates are used for conversion?
Standard market exchange rates apply; specific rates not publicly detailed.
How often are exchange rates updated?
Not publicly specified, typically updated in real-time or daily by banking FX systems.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Some less commonly used currencies may not be immediately available and require longer notice.
Are there currency restrictions in different countries?
Yes, card operations and currency use subject to international sanctions and regulatory restrictions.
What types of transfers does the service support?
Domestic bank transfers, international payments, card transactions, cheque cashing under certain arrangements.
Can transfers be made between service users?
Likely supported as internal transfers between accounts, standard in banking.
Are transfers to bank cards supported?
Card payments supported using Mastercard.
Can money be transferred to bank accounts?
Yes, both domestic and international transfers.
Is bill payment available?
Not specifically detailed, but standard banking bill payments likely supported.
Are recurring payments supported?
No explicit information, but recurring payments are common banking features.
Can automatic transfers be set up?
General banking systems usually support this, though not explicitly stated.
Is payment scheduling available?
Likely available as a standard feature of digital banking.
Are group payments supported?
No specific information available.
Can payment links be created?
No information available indicating this feature.
What are the minimum transaction amounts in the service?
Not publicly disclosed.
What are the maximum amounts that can be transferred?
Not publicly disclosed; subject to account levels and regulatory limits.
Are there daily limits on operations?
Regulatory and internal limits likely but not publicly specified.
What monthly and annual limits are in effect?
Not publicly disclosed.
Can limits be increased? How?
Usually by contacting your banker and completing verification or compliance checks.
Do limits differ for verified users?
Typically verified users have higher limits in regulated banking.
Are there restrictions for new accounts?
Standard new account restrictions apply pending verification.
Do special limits apply in different countries?
Possibly due to regulatory and sanction controls.
Can operations be temporarily blocked?
Yes, banks usually block suspicious or non-compliant transactions.
Are there limits on the number of daily operations?
Not publicly specified.
What are the minimum amounts for account funding?
Not publicly disclosed.
What methods of funding are supported?
Account funding likely via bank transfer, cheque, and possibly card funding.
Are there fees for funding?
Funding fees not usually standard; specifics not publicly disclosed.
What are the minimum funding amounts?
Not disclosed.
How quickly are funds credited when funding?
Typically 1-3 business days depending on method.
How can money be withdrawn from the system?
ATM withdrawals, bank counter withdrawals, and electronic transfers.
Are there fees for fund withdrawal?
Partner bank counters charge for cheque cashing; other fees may apply but not publicly detailed.
How long does withdrawal take?
Typically same day for ATM; longer for partner bank cheque cashing and transfers.
What withdrawal limits are set?
Not publicly disclosed.
How quickly are funds credited when funding with a card?
Card funding is uncommon; details not available.
How long does a bank transfer take?
Usually 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal transfers are likely to be immediate.
Are there delays when funding on weekends?
Yes, weekends and bank holidays delay processing.
Do holidays affect funding speed?
Yes, public holidays impact timing.
Can crediting be accelerated for a fee?
No information on express funding fees.
What determines the speed of funding processing?
Payment method, bank processing times, and regulatory checks.
Are there notifications about funding status?
Digital banking generally provides transaction notifications.
What to do if funding takes too long?
Contact your banker or support team to investigate.
How quickly are withdrawal requests processed?
Usually within one business day depending on method.
How long does card withdrawal take?
ATM withdrawals are instant; card-to-account withdrawal timing not specified.
How quickly do bank transfers arrive?
Usually 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, withdrawals on weekends take longer.
Can withdrawal be accelerated for an additional fee?
No public info on express withdrawal service.
What determines withdrawal processing time?
Method used and banking system processing times.
Are there notifications about withdrawal status?
Typically yes through digital banking alerts.
Can a withdrawal request be canceled?
Usually yes if not yet processed; specific policies not publicly detailed.
How to register with the payment service?
Registration is conducted through a personal banker appointment and completion of application forms.
What data is needed to create an account?
Personal identification, proof of address, financial background, and other KYC documents.
Can registration be done without email?
Generally, email is required for communication; no alternative methods confirmed.
Is phone confirmation required during registration?
Phone contact with banker is standard part of onboarding.
Are there age restrictions for registration?
Must be at least 18 years old.
Can a corporate account be created?
Yes, Hampden & Co offers accounts for businesses and professional clients.
Is it required to provide real data?
Yes, full identity verification is mandatory per AML regulations.
Are there country restrictions for registration?
Primarily UK residents and citizens; restrictions apply for others.
How long does account activation take?
Account activation timing varies depending on verification, usually several days to weeks.
What verification levels exist?
Personal verification and enhanced due diligence for certain clients.
What documents are required for basic verification?
Passport or government-issued ID, proof of address.
Are documents needed for full verification?
Yes, possibly including source of funds and financial background.
Are digital copies of documents accepted?
Yes, scanned or photographed documents are acceptable.
How long does the verification procedure take?
Usually a few business days depending on complexity.
Can the service be used without verification?
Limited usage; verification is required for full access.
What restrictions apply to unverified users?
Limited transactions and access until verification is completed.
Is address confirmation required?
Yes, proof of address is mandatory.
Is a selfie with documents required?
Not explicitly stated but common in enhanced verification.
How often do documents need to be updated?
Periodic re-verification in compliance with regulations, typically every few years.
What encryption technologies does the service use?
Standard industry encryption such as TLS for digital communications.
Is two-factor authentication supported?
Likely supported though no explicit public mention.
Are there SMS confirmations for operations?
No specific info, often used industry-wide for security.
Is biometric authentication supported?
Not publicly confirmed.
Is blockchain technology used?
No public information on blockchain adoption.
Is there a multi-level security system?
Yes, including layered controls and auditing.
How is user personal data protected?
Compliance with GDPR and data protection laws, secure handling and storage.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Likely standard cybersecurity protections in place.
Are regular security audits conducted?
Yes, regular internal and external audits.
What anti-phishing protection measures are provided?
Standard email and transaction monitoring vigilance.
Is there a suspicious activity detection system?
Yes, regulatory compliance requires real-time fraud monitoring.
How does the service combat money laundering?
AML policies, KYC checks, transaction monitoring.
Is there blocking of suspicious accounts?
Accounts are frozen or blocked upon suspicion or detection of fraudulent activity.
What to do when fraud is detected?
Contact the bank immediately; bank investigates and takes appropriate action.
How to report suspicious activity?
Contact your banker or the bank’s fraud department directly.
Is there compensation for damage from fraudsters?
Client funds are protected under FSCS up to certain amounts.
What user rights exist for disputed transactions?
Rights to dispute and request investigation under FCA rules.
How to dispute account blocking?
Contact your banker and escalate through formal complaints procedures.
Is there insurance against cyber attacks?
Not specifically disclosed but typical of UK banking institutions to have cyber insurance.
What fees does the service charge for transfers?
Fees vary; some transfers may be free while others incur charges depending on destination and method.
Are there fees for account funding?
Deposits are generally free but partner services may charge.
Are fees charged for fund withdrawal?
Withdrawal fees may apply especially where involving third parties.
Are there fees for currency conversion?
Currency conversions incur fees; specific rates not disclosed.
Are there fees for account inactivity?
No public info on inactivity fees.
Are there account maintenance fees?
Some private banking fees apply, specifics vary per account.
Are fees charged for operation cancellation?
Usually no fee unless third-party charges apply.
Are there fees for expedited operations?
No public information on expedited service fees.
Are there hidden fees?
Hampden & Co follows industry transparency standards; no known hidden fees.
How are fees calculated for large amounts?
Fees typically scale with transaction size; detailed pricing available from the bank.
Are there different tariff plans in the service?
Client-specific pricing and tariff structures typical of private banking.
What advantages does VIP status provide?
Personalized banking, priority service, dedicated banker.
How to get preferential conditions?
By maintaining certain asset levels or private banking membership.
Are there free operations per month?
Not publicly specified.
Are there discounts for active users?
Not publicly stated.
Are there corporate tariffs?
Corporate pricing and terms available for business clients.
Can individual conditions be obtained?
Yes, through private banking arrangements.
Do promotional codes work for fee reduction?
No evidence of promotional codes in this traditional private banking setup.
Are there cashback programs?
Not applicable.
Are there discounts for transaction volumes?
Volume discounts possible but not publicized.
Is there an official mobile application?
Yes, Hampden & Co provides a mobile banking app.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, card management, messaging your banker.
Does functionality differ from the web version?
The mobile app offers core banking features; web platform may provide broader access.
Is Touch ID/Face ID supported?
Likely supported as part of iOS/Android security.
Can the application work offline?
Limited offline functionality; requires connectivity for banking transactions.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts.
Is dark theme supported?
Not publicly confirmed.
How often is the mobile application updated?
Updates typically quarterly or as needed.
Are there beta versions of the application?
No public information.
Is the web interface of the service convenient?
The web platform is designed to be user-friendly and secure.
Is responsive design supported?
Yes, web interface adapts for mobile devices.
In which languages is the interface available?
English only.
Is there a night mode for the website?
Not confirmed.
Are hotkeys supported?
Not specified.
Can data be exported?
Data export capabilities not specifically advertised.
Is there an API for developers?
No public API information.
Is integration with other services supported?
Some third-party integration for payments likely via Mastercard and banking systems.
How often is the web interface updated?
Updates are periodic to ensure security and functionality.
Are there virtual cards in the service?
No public information about virtual cards.
Can disposable cards be created?
Not disclosed.
Is multi-currency account functionality supported?
Yes, accounts in GBP, EUR, USD available.
Are there investment products?
Hampden & Co primarily offers banking products; investment services may be referred to associated partners.
Can interest be earned on balance?
Savings products provide interest; specifics depend on account type.
Are there credit products?
Yes, loans and mortgages are offered.
Can cryptocurrencies be bought/sold?
No support.
Is there acquiring for business?
Business merchant acquiring is not publicly listed.
Are mass payouts supported?
No public info.
How are bonus points earned?
Not applicable.
Are there referral programs?
Not publicly disclosed.
What privileges do VIP clients have?
Dedicated banker, tailored service, priority attention.
Are there seasonal promotions and offers?
None publicly advertised.
Can premium status be obtained?
Through private banking relationship.
Are there partner discounts?
Not publicly disclosed.
Are there corporate loyalty programs?
Not specified.
Does the service allow operations with online casinos?
No public mention; regulated private bank likely restricts gambling transactions.
Are there restrictions on gambling transactions?
Likely restrictions consistent with UK banking regulations.
Can accounts be blocked for casino play?
Possible if suspicious or regulatory concerns arise.
How does the service view gambling?
Presumably cautious and regulatory compliant.
Are there special conditions for gambling?
None publicly disclosed.
Are casino transactions tracked?
Transactions are monitored in line with AML regulations.
Can operations with gambling sites be hidden?
No, monitoring applies for regulatory compliance.
Are there special fees for gambling operations?
Not publicly disclosed.
Can limits be set on gambling?
No public info.
Is there a self-exclusion function?
Not applicable through banking interface.
Can access to gambling sites be restricted?
Not by the bank.
Can operations with casinos be blocked?
Possible under fraud/AML rules.
Can help be obtained for gambling addiction?
Not applicable.
Is there partnership with player assistance organizations?
Not disclosed.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not applicable.
Do conditions differ when used in different casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Unknown.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.