What is the official website of the payment service?
The official website related to ING's payment services is https://www.ingwb.com.
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Where can I find the customer support contacts?
Customer support contact information can be found on the ING Wholesale Banking contact page at https://www.ingwb.com/contact.
What is the hotline phone number?
For ING Wholesale Banking, the main customer service phone number is +40 37 37 88 231.
Is there a toll-free support number?
There is no verified information about a toll-free number specifically for ING Denmark; generally, such services provide regional call rates without a guaranteed toll-free line.
What is the email address for technical support?
A technical support email provided is [email protected] for certain product-related support.
Are there separate emails for different types of inquiries?
Yes, ING has different support emails such as [email protected] for Asia regions and [email protected] for other regions.
Where can I find the online chat support?
Verified details on online chat support are not specified for ING Denmark; typically, chat services are accessed via the official banking app or website.
Does the chat support work 24/7?
No specific verified data for ING Denmark, but generally, chat support in financial services often operates during business hours with limited or automated 24/7 availability.
Is there support through messengers (Telegram, WhatsApp)?
No verified information confirming support through Telegram, WhatsApp, or other messengers for ING Denmark.
What are the support working hours?
ING Wholesale Banking support hours noted are Monday to Friday, 08:00 - 17:00 CET for certain product support.
Does support work on weekends and holidays?
No verified weekend or holiday support availability for ING Denmark specifically; generally, support is limited on non-business days.
Are there regional offices for in-person visits?
ING Wholesale Banking operates offices in Europe; physical office visit availability is normally by appointment.
Where are the physical offices located?
One contact address for ING Wholesale Banking is Avenue Marnix 24, B-1000 Brussels, Belgium.
Can I schedule a personal meeting?
Personal meeting availability usually requires appointment scheduling through customer representatives.
Are there representatives in different countries?
ING has international representative offices primarily in Europe and major markets globally.
In which languages is support available?
English is available; local languages in operational countries including Danish for Denmark are commonly supported.
How quickly does support respond to requests?
Typical response times vary; email support can range from a few hours to 1-2 business days, phone support is immediate during working hours.
Is there a priority system for VIP clients?
ING generally offers VIP client support with priority handling, but no specific details verified for Denmark.
Can I request a callback?
Callback service availability is common in financial institutions but no verified specific info for ING Denmark.
When was the payment service founded?
ING Group was founded in 1991 following a merger.
Who is the founder and owner of the service?
ING was formed by the merger of Dutch bank and insurer; it is a public company owned by shareholders.
In which country is the company registered?
ING Group is registered in the Netherlands; ING Wholesale Banking operates internationally.
What is the development history of the payment service?
ING has evolved from a Dutch banking and insurance group into a global financial institution offering payment services worldwide.
Have there been major updates or rebranding?
ING has undergone several branding and structural changes since its inception, adapting to digital banking trends.
Who sits on the company's board of directors?
ING Group publishes current board members on its official corporate website; key executives include CEO and non-executive directors.
Are there investors or partners in the service?
ING is publicly traded with multiple institutional investors; strategic partnerships exist with fintech and technology companies.
Does the company participate in stock trading?
Yes, ING Group is publicly traded on Euronext Amsterdam.
What is the company's market capitalization?
Market capitalization varies with market conditions; approximate figure is tens of billions euros—exact current numbers require live market data.
Are there subsidiary companies or branches?
ING operates several subsidiaries including ING Wholesale Banking and ING Retail Banking divisions.
What licenses does the payment service have?
ING holds banking licenses in multiple EU countries and relevant payment service licenses under EU PSD2 directives.
In which jurisdictions does the service operate officially?
ING operates officially across many European countries including Denmark under EU passporting regulations.
Are there licenses for cryptocurrency operations?
ING is exploring blockchain and digital assets, but no verified info on specific crypto operation licenses in Denmark.
Does the service comply with AML/KYC requirements?
ING complies with EU and local AML/KYC regulations, implementing required customer due diligence.
Are there security certificates (PCI DSS, etc.)?
ING uses standard industry security certifications such as PCI DSS for card payments.
Has the service undergone security audits?
Regular internal and external security audits are typical for ING and required under regulatory frameworks.
Is there insurance for client funds?
Client deposits are protected under national deposit guarantee schemes applicable in each country, including Denmark's.
Which international standards does it comply with?
ING complies with GDPR, PSD2, PCI DSS, and other EU financial regulations standards.
Have there been any regulatory fines or violations?
No recent major public regulatory fines found specifically for ING Denmark.
Where can I find real reviews about the service?
Reviews can be found on platforms like Trustpilot, Google Reviews, and banking comparison sites.
What are the main user complaints?
Common complaints generally include fee transparency, customer service wait times, or app usability issues.
What do users most often praise the service for?
Users praise ING for ease of use, competitive rates, and comprehensive digital banking features.
Are there issues with fund withdrawals?
No widespread verified withdrawal issues reported for ING Denmark.
Is the interface convenient according to users?
ING digital banking interface is generally rated user-friendly and intuitive by customers.
Are clients satisfied with transaction speed?
Transaction speeds meet expectations for SEPA and domestic payments, including instant transfers where available.
Do users recommend this service?
Many users recommend ING especially for digital banking and international payment solutions.
How do experts assess the service's reliability?
Experts recognize ING as a stable and reliable financial institution with strong compliance standards.
Are there industry awards and recognitions?
ING has received multiple industry awards for innovation and sustainable banking practices.
Does the service participate in payment system rankings?
ING features in global banking and fintech rankings for payment services.
Are there recommendations from financial regulators?
ING operates under full licensing and is recommended to comply with all regulatory obligations.
What reputation does the service have among partners?
ING enjoys a positive reputation for partnership reliability and technological innovation.
How do they evaluate solution innovation?
ING is rated strong in digital innovation and adoption of emerging fintech technologies.
Are there quality service certificates?
ING holds quality certifications in IT security, customer service, and financial management standards.
Does the company participate in industry conferences?
ING regularly participates and presents at major fintech and banking conferences.
How does the service position itself in the market?
ING positions itself as a digital-forward, customer-centric, and innovatively reliable bank.
Which fiat currencies does the service support?
ING supports multiple fiat currencies including EUR, DKK (Danish Krone), USD, GBP, among others.
Are cryptocurrencies supported? Which ones specifically?
ING supports blockchain experimentation but does not offer direct cryptocurrency wallets or trading.
Is there a proprietary cryptocurrency or token?
ING does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is supported within accounts and payment services, typically with applied fees.
What exchange rates are used for conversion?
Exchange rates are sourced from certified external providers such as Refinitiv linked to WM Reuters mid-market rates.
How often are exchange rates updated?
Exchange rates are updated frequently, often multiple times daily based on market fluctuations.
Are stablecoins supported?
No verified information on stablecoin support or transactions through ING Denmark.
Can exotic currencies be handled?
Exotic currency support is limited; the primary focus is on major global currencies.
Are there currency restrictions in different countries?
Restrictions apply in jurisdictions based on local regulations and ING's compliance policies.
What types of transfers does the service support?
ING supports SEPA transfers, domestic transfers, international SWIFT payments, card payments, and mobile payment systems.
Can transfers be made between service users?
Internal transfers between ING account holders are supported and typically instant.
Are transfers to bank cards supported?
Transfers to bank cards may not be supported directly; account-to-account transfers are primary.
Can money be transferred to bank accounts?
Transfers to external bank accounts domestically and internationally are supported.
Is bill payment available?
Bill payments are available via online banking and mobile app platforms.
Are recurring payments supported?
Recurring payment setup is supported, including direct debit mandates common in Denmark.
Can automatic transfers be set up?
Automated transfer scheduling is possible through standing orders and scheduled payments.
Is payment scheduling available?
Yes, scheduled payments can be arranged through online banking.
Are group payments supported?
No verified specific group payment or splitting feature found.
Can payment links be created?
No verified data on payment link generation features.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by payment type and regulatory limits, typically very low or none for digital transfers.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type, verification level, and regulatory compliance.
Are there daily limits on operations?
Daily limits are imposed depending on risk and account type; verified accounts have higher limits.
What monthly and annual limits are in effect?
Monthly and annual limits vary according to user verification and regulatory compliance requirements.
Can limits be increased? How?
Limits can typically be increased by providing enhanced verification and fulfilling bank-specific requirements.
Do limits differ for verified users?
Verified users enjoy higher transaction and funding limits.
Are there restrictions for new accounts?
New accounts may have lower limits and stricter transaction monitoring initially.
Do special limits apply in different countries?
Geographic differences in limits may apply according to local laws and policies.
Can operations be temporarily blocked?
Yes, suspicious activity can lead to temporary blocking of operations as part of security measures.
Are there limits on the number of daily operations?
Certain limits on daily transaction count exist, tailored by risk and account profile.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by method, often low to none for electronic transfers.
What methods of funding are supported?
Funding methods include bank transfer, debit/credit cards, and local payment methods.
Are there fees for funding?
ING may not charge fees for standard funding methods but intermediary fees may apply.
What are the minimum funding amounts?
Minimum funding thresholds differ by deposit method and account type.
How quickly are funds credited when funding?
Electronic transfers are typically credited within minutes to one business day.
How can money be withdrawn from the system?
Withdrawals are possible via bank transfers, card withdrawals, or ATM withdrawals.
Are there fees for fund withdrawal?
Fees may apply depending on withdrawal method and currency conversion.
How long does withdrawal take?
Withdrawals typically process within 1-3 business days, faster for internal transfers.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification, and regulatory compliance.
How quickly are funds credited when funding with a card?
Card payments often credited instantly or within minutes.
How long does a bank transfer take?
Domestic bank transfers usually take same day or 1 business day; international SWIFT transfers 1-3 days.
How quickly do cryptocurrency transfers arrive?
Not supported directly by ING Denmark.
Are transfers between users instant?
Internal transfers between ING users generally instant.
Are there delays when funding on weekends?
Funding during weekends may be delayed until next business day.
Do holidays affect funding speed?
Bank holidays can delay funding and withdrawal processing.
Can crediting be accelerated for a fee?
Some financial institutions offer express crediting for fees; no verified info for ING Denmark.
What determines the speed of funding processing?
Factors include payment method, clearing systems, time of day, and compliance checks.
Are there notifications about funding status?
Customers usually receive notifications on funding and transaction status via app or email.
What to do if funding takes too long?
Contact customer support to investigate delayed transactions.
How quickly are withdrawal requests processed?
Processing usually takes 1-3 business days depending on method.
How long does card withdrawal take?
Card-based withdrawals are mostly instant or up to 1 business day.
How quickly do bank transfers arrive?
Bank transfers may arrive within same or next business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends typically process next business day.
Do holidays affect withdrawal speed?
Yes, withdrawals can be delayed by holidays.
Can withdrawal be accelerated for an additional fee?
Some banks allow express withdrawals for fees; not verified for ING Denmark.
What determines withdrawal processing time?
Clearing systems, compliance checks, and payment method influence timing.
Are there notifications about withdrawal status?
Users generally receive status updates on withdrawals through app or email.
Can a withdrawal request be canceled?
Withdrawal cancellations depend on processing stage; often not possible after initiation.
How to register with the payment service?
Registration is online via ING Denmark website or mobile app with document submission.
What data is needed to create an account?
Required data includes personal ID, contact info, proof of address, and tax identification.
Can registration be done without email?
Email is typically required for verification and communication.
Is phone confirmation required during registration?
Phone verification or 2FA via phone is generally required.
Are there age restrictions for registration?
Minimum age is usually 18 years for adult accounts.
Can a corporate account be created?
Corporate accounts can be created with business registration documents.
Is it required to provide real data?
Yes, real personal data is mandatory for identity verification and legal compliance.
Are there country restrictions for registration?
Registration restricted to residents or legally authorized persons in supported countries.
How long does account activation take?
Account activation can take from minutes to a few business days after verification.
What verification levels exist?
Typical tiers include basic verification and enhanced verification for higher limits.
What documents are required for basic verification?
Passport, national ID card, proof of address are usually required.
Are documents needed for full verification?
Additional documents such as proof of income may be needed.
Are digital copies of documents accepted?
Digital document uploads are generally accepted.
How long does the verification procedure take?
Verification often completes within 1-3 business days.
Can the service be used without verification?
Limited service use without verification; restrictions on transactions apply.
What restrictions apply to unverified users?
Unverified users face lower limits and cannot access all features.
Is address confirmation required?
Address verification is required as part of compliance.
Is a selfie with documents required?
Many providers require biometric verification such as selfies with ID.
How often do documents need to be updated?
Documents are updated as needed, typically every 1-3 years or upon renewal.
What encryption technologies does the service use?
Services use TLS/SSL encryption to secure data transmission.
Is two-factor authentication supported?
2FA is supported and encouraged for additional user security.
Are there SMS confirmations for operations?
SMS confirmations or OTP are commonly used for transaction authorizations.
Is biometric authentication supported?
Biometric options like fingerprint or facial recognition are supported in mobile apps.
Is blockchain technology used?
ING experiments with blockchain for select financial services but not broadly.
Is there a multi-level security system?
Yes, layered security systems include encryption, firewalls, 2FA, and monitoring.
How is user personal data protected?
Data is protected under GDPR with strict privacy and security controls.
Is cold storage used for cryptocurrencies?
Not applicable as ING does not custody cryptocurrencies for users.
Is there DDoS attack protection?
Banks employ DDoS protection measures for service availability.
Are regular security audits conducted?
Regular security audits are a standard requirement.
What anti-phishing protection measures are provided?
Anti-phishing tools and customer awareness programs are standard.
Is there a suspicious activity detection system?
Fraud detection systems monitor transactions in real-time.
How does the service combat money laundering?
AML procedures include customer screening, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Suspicious accounts may be blocked pending investigation.
What to do when fraud is detected?
Users should report fraud immediately to support and freeze affected accounts.
How to report suspicious activity?
Reporting mechanisms via customer support channels and online forms exist.
Is there compensation for damage from fraudsters?
Banks often have policies to reimburse verified fraud victims.
What user rights exist for disputed transactions?
Users can dispute transactions under banking complaint procedures.
How to dispute account blocking?
Procedures exist to appeal or resolve account blocking through support.
Is there insurance against cyber attacks?
Banks typically have cyber insurance coverage to mitigate risk.
What fees does the service charge for transfers?
Transfer fees depend on type—SEPA often free, international and currency conversions incur fees.
Are there fees for account funding?
Usually no fees for standard deposits from bank accounts.
Are fees charged for fund withdrawal?
Withdrawal fees depend on channel and currency.
Are there fees for currency conversion?
Currency conversion fees typically range around 0.8%-1% markup.
Are there fees for account inactivity?
Some banks charge inactivity fees after prolonged dormancy.
Are there account maintenance fees?
Maintenance fees depend on account type and terms.
Are fees charged for operation cancellation?
Transaction cancellations generally do not incur fees if before processing.
Are there fees for expedited operations?
Express services generally incur additional fees.
Are there hidden fees?
Banks disclose fees as per regulations; users are advised to review terms.
How are fees calculated for large amounts?
Large transfers may have fixed or tiered fee structures.
Are there different tariff plans in the service?
Different tiers or packages exist based on customer needs.
What advantages does VIP status provide?
VIP status may include priority support, fee discounts, and personalized services.
How to get preferential conditions?
Preferential terms usually require high balance or transaction volume.
Are there free operations per month?
Free transactions may be included in account packages.
Are there discounts for active users?
Activity-based discounts or loyalty benefits may apply.
Are there corporate tariffs?
Corporate accounts have separate pricing structures.
Can individual conditions be obtained?
Custom pricing can be negotiated for large clients.
Do promotional codes work for fee reduction?
Some promotions allow fee reductions via codes.
Are there cashback programs?
Cashback rewards may be offered on cards or transactions.
Are there discounts for transaction volumes?
Volume discounts may apply for business accounts.
Is there an official mobile application?
Yes, ING Banking app is official for mobile banking.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Manage accounts, payments, cards, notifications, Apple Pay integration, digital assistant support.
Does functionality differ from the web version?
Mobile apps may offer streamlined features compared to full web.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in the app.
Can the application work offline?
Limited offline capabilities; mostly requires internet connection.
Are there push notifications about operations?
Push notifications are supported for transactions and alerts.
Is dark theme supported?
Dark mode availability depends on version and platform.
How often is the mobile application updated?
Updates are issued regularly, typically monthly or as needed.
Are there beta versions of the application?
Beta testing programs may be available for select users.
Is the web interface of the service convenient?
ING web interfaces are generally rated user-friendly and modern.
Is responsive design supported?
Web platform supports responsive design for mobile devices.
In which languages is the interface available?
English and local languages including Danish.
Is there a night mode for the website?
Night mode is available depending on platform updates.
Are hotkeys supported?
No specific info on hotkey support.
Can data be exported?
Data export features exist, commonly for statements and transaction history.
Is there an API for developers?
ING offers APIs for corporate clients and developers for integration.
Is integration with other services supported?
Integration with accounting, ERP, and payment systems is supported.
How often is the web interface updated?
Updates occur regularly aligned with feature releases.
Are there virtual cards in the service?
Virtual card issuance is increasingly offered by ING globally.
Can disposable cards be created?
No verified data on disposable cards specifically.
Is multi-currency account functionality supported?
Multi-currency accounts are supported in certain ING services.
Are there investment products?
ING offers savings and investment products as part of retail banking.
Can interest be earned on balance?
Savings accounts offer interest; rates depend on product.
Are there credit products?
Credit cards, loans, and credit facilities are available.
Is P2P trading supported?
Direct P2P trading not widely offered; payments and transfers function widely.
Can cryptocurrencies be bought/sold?
ING does not directly offer crypto exchange services.
Is there acquiring for business?
Merchant acquiring services exist for business clients.
Are mass payouts supported?
Bulk payment capabilities may be available for corporate accounts.
Is there a loyalty program in the service?
Loyalty programs exist for card users with rewards and cashback.
How are bonus points earned?
Bonus points are earned via spending on specific cards or promotions.
Is there cashback for operations?
Cashback is available on eligible card transactions.
Are there referral programs?
Referral incentives programs may be offered depending on region.
What privileges do VIP clients have?
VIPs enjoy personalized banking, discounts, and concierge services.
Are there seasonal promotions and offers?
Seasonal campaigns and offers are periodically available.
Can premium status be obtained?
Premium status can be attained via account upgrades or volume.
Are there partner discounts?
Partner merchant discounts are available through promotions.
Are there corporate loyalty programs?
Corporate clients may access loyalty and reward programs.
Does the service allow operations with online casinos?
Payment policies vary; some restrictions may apply.
Are there restrictions on gambling transactions?
Some banks restrict or monitor gambling-related payments.
Can accounts be blocked for casino play?
Accounts may be flagged or blocked for suspected gambling abuse.
How does the service view gambling?
Typically cautious with responsible gambling guidelines observed.
Are there special conditions for gambling?
Special terms may apply under anti-money laundering and compliance rules.
Are casino transactions tracked?
Transactions are monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
Transparency standards require gambling transaction reporting.
Are there notifications about gambling expenses?
Some services offer spending alerts for gambling activity.
Are there special fees for gambling operations?
Additional fees are not typical but depend on payment method.
Can limits be set on gambling?
Spending limits or self-exclusion options may be available.
Is there a self-exclusion function?
Self-exclusion functions are supported for responsible banking.
Can access to gambling sites be restricted?
Banks may block access as part of compliance or customer request.
Is gambling expense control supported?
Tools for monitoring and controlling gambling spend exist.
Are there notifications about limit exceedance?
Alerts can notify users about spending limits.
Can operations with casinos be blocked?
Blocking options exist for gambling-related transactions.
Is a "cooling-off period" supported?
Cooling-off periods may be incorporated per responsible banking policies.
Can help be obtained for gambling addiction?
Referral to support organizations is common.
Is there partnership with player assistance organizations?
Engagement with addiction support services is standard practice.
How to set up gambling expense notifications?
Typically through online banking alert settings or app notifications.
Which online casinos accept this payment method?
ING card acceptance depends on casino policies and regional laws.
Are there exclusive partnerships with specific casinos?
No verified exclusive casino partnerships for ING.
Do conditions differ when used in different casinos?
Terms vary by casino operator and local regulations.
Are there special bonuses for using this method in casinos?
Casinos may offer bonuses; not ING-specific.
Can the method be used for both deposits and withdrawals in casinos?
Usage depends on casino and regulatory acceptance.
Are there geographic restrictions for casino usage?
Restrictions exist per country gambling laws.
How do casino operators typically process transactions from this method?
Casino transactions processed like standard card or bank payments.
Are there typical processing times when used with casinos?
Processing times similar to card payment processing times.
Do casinos usually charge additional fees for this method?
Some do, but it varies by casino policy.
Are there any known compatibility issues with major casino platforms?
No widely known compatibility issues reported.