What is the official website of the payment service?
The official website of Kvika Bank is https://kvika.is.
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Where can I find the customer support contacts?
Customer support contacts can be found in the "Contact Us" section on the Kvika website at https://kvika.is/en/contact-us/.
What is the hotline phone number?
The main customer service phone number is +354 540 3200.
Is there a toll-free support number?
There is no public information about a toll-free support number for Kvika Bank.
What is the email address for technical support?
The general support email address is [email protected]; specific technical support emails are not publicly listed.
Are there separate emails for different types of inquiries?
Specialized emails for different departments are not publicly disclosed; inquiries are centralized through the general email.
Where can I find the online chat support?
Online chat support is available on the Kvika website during business hours.
Does the chat support work 24/7?
Chat support is not available 24/7; it operates during standard business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no publicly available support via messaging apps like Telegram or WhatsApp.
What are the support working hours?
Support operates Monday to Friday, approximately 9:00 AM to 5:00 PM local time.
Does support work on weekends and holidays?
Support is generally not available on weekends or public holidays.
Are there regional offices for in-person visits?
Kvika has physical office locations for in-person services in Iceland.
Where are the physical offices located?
The main office address is Katrínartún 2, 105 Reykjavík, Iceland.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the bank directly via phone or email.
Are there representatives in different countries?
Kvika primarily operates in Iceland; no confirmed international representatives.
In which languages is support available?
Support is available in Icelandic and English.
How quickly does support respond to requests?
Phone support is immediate; email responses typically within 1-2 business days.
Is there a priority system for VIP clients?
Information about VIP client priority services is not publicly detailed.
Can I request a callback?
Callback services are likely available upon request through customer service.
When was the payment service founded?
Kvika Bank was founded in 2002 as a licensed bank in Iceland.
Who is the founder and owner of the service?
Founded by Icelandic investors; shareholders include pension funds and institutional investors.
In which country is the company registered?
Kvika Bank is registered in Iceland.
What is the development history of the payment service?
Launched in 2002, acquired FinTech Aur in 2021, modernizing payment services with partners like Enfuce.
Have there been major updates or rebranding?
Significant updates include launching hybrid Visa cards, mobile payments, and app relaunches in recent years.
Who sits on the company's board of directors?
The board consists of Icelandic professionals; detailed current info available on Kvika’s website.
Are there investors or partners in the service?
Investors include major Icelandic pension funds; partnerships include Enfuce for payment solutions.
Does the company participate in stock trading?
Kvika is publicly traded on the Iceland Stock Exchange (ICE: KVIKA).
What is the company's market capitalization?
Market capitalization fluctuates; details available on financial market platforms as of August 2025.
Are there subsidiary companies or branches?
Subsidiaries include Kvika eignastýring hf. (asset management) and GAMMA Capital Management hf.
What licenses does the payment service have?
Kvika holds full banking licenses issued by the Icelandic Financial Supervisory Authority.
In which jurisdictions does the service operate officially?
Services operate primarily within Iceland and European financial markets.
Are there licenses for cryptocurrency operations?
No public confirmation of cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, fully compliant with Icelandic and EU AML/KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Complies with PCI DSS and relevant financial security standards.
Has the service undergone security audits?
Regular internal and external security audits are conducted as per regulations.
Is there insurance for client funds?
Client deposits are protected under Icelandic deposit guarantee schemes.
Which international standards does it comply with?
GDPR, PSD2, ISO standards related to banking and data security.
Have there been any regulatory fines or violations?
No public reports of major fines or regulatory violations.
Where can I find real reviews about the service?
Reviews are available on Icelandic consumer forums and financial review platforms.
What are the main user complaints?
Complaints include limited weekend support and occasional delays in service response.
What do users most often praise the service for?
Digital innovation, app functionality, and comprehensive investment services.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
The interface is described as user-friendly and modern, with mobile and web alignment.
Are clients satisfied with transaction speed?
Transaction speeds meet typical customer expectations.
Do users recommend this service?
Many users recommend Kvika for investment and banking solutions.
How do experts assess the service's reliability?
Experts rate Kvika as a stable and modern financial institution.
Are there industry awards and recognitions?
No widely publicized awards are noted.
Does the service participate in payment system rankings?
Participates in Nordic banking and payment industry rankings.
Are there recommendations from financial regulators?
Regulatory bodies endorse Kvika’s operation and compliance.
What reputation does the service have among partners?
Recognized as an innovative and reliable partner in financial services.
How do they evaluate solution innovation?
Positive assessments for digital payments and hybrid card solutions.
Are there quality service certificates?
Holds certifications related to quality management and data security.
Does the company participate in industry conferences?
Actively participates in financial and fintech conferences.
How does the service position itself in the market?
Positioned as a leading digital-first investment and retail bank in Iceland.
Which fiat currencies does the service support?
Supports Icelandic króna (ISK) and major international currencies.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies not officially supported for transactions.
Is there a proprietary cryptocurrency or token?
No proprietary tokens are issued.
Can currencies be converted within the service?
Currency conversion for supported fiat currencies is available.
What exchange rates are used for conversion?
Uses market exchange rates with applied margins aligned with card networks.
How often are exchange rates updated?
Exchange rates are updated daily.
Are stablecoins supported?
No stablecoin support publicly available.
Can exotic currencies be handled?
Support is limited to major global currencies.
Are there currency restrictions in different countries?
Geographic restrictions apply in compliance with regulations.
What types of transfers does the service support?
Domestic and international bank transfers including SWIFT transactions.
Can transfers be made between service users?
Yes, instant internal transfers between Kvika accounts are supported.
Are transfers to bank cards supported?
Card payments supported but direct transfers to cards are uncommon.
Can money be transferred to bank accounts?
Local and international account transfers supported.
Is bill payment available?
Bill payment services are available online and via the Aur app.
Are recurring payments supported?
Recurring payments can be set up through the banking platform.
Can automatic transfers be set up?
Automated transfer scheduling is supported.
Is payment scheduling available?
Payment scheduling is offered.
Are group payments supported?
No explicit group payment features; typically manual.
Can payment links be created?
No public information on payment link creation.
What are the minimum transaction amounts in the service?
Minimum amounts vary; generally low to accommodate typical banking.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification levels.
Are there daily limits on operations?
Daily transaction limits are imposed based on compliance and risk.
What monthly and annual limits are in effect?
Monthly and annual limits depend on customer verification and account agreements.
Can limits be increased? How?
Limits can be increased through enhanced verification and contacting customer services.
Do limits differ for verified users?
Verified users have higher operational limits.
Are there restrictions for new accounts?
New accounts have restricted limits pending verification.
Do special limits apply in different countries?
Country-specific limits may apply depending on regulation.
Can operations be temporarily blocked?
Suspicious transactions may trigger temporary blocks.
Are there limits on the number of daily operations?
Limits on transaction count help manage fraud risks.
What are the minimum amounts for account funding?
Minimum funding depends on the method; electronic transfers typically have no minimums.
What methods of funding are supported?
Funding by bank transfer, card payments, and other electronic methods supported.
Are there fees for funding?
Deposit fees are generally minimal or zero for local transfers.
What are the minimum funding amounts?
Varies by method; electronic transfers often no minimum.
How quickly are funds credited when funding?
Funds are credited instantly or within hours for electronic methods.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfer, and branch services.
Are there fees for fund withdrawal?
Fees apply mostly to international or ATM withdrawals.
How long does withdrawal take?
Withdrawals usually processed same or next business day.
What withdrawal limits are set?
Limits depend on account profile and verification.
How quickly are funds credited when funding with a card?
Card funding credited instantly or near-instantly.
How long does a bank transfer take?
Domestic transfers typically instant or same day; international 1-3 days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers within Kvika accounts are instant.
Are there delays when funding on weekends?
Weekend fundings processed next business day.
Do holidays affect funding speed?
Holidays delay processing.
Can crediting be accelerated for a fee?
Some express funding options may be available at additional cost.
What determines the speed of funding processing?
Depends on payment type, verification, and banking hours.
Are there notifications about funding status?
Notifications sent via app, email, or SMS.
What to do if funding takes too long?
Contact customer support for resolution.
How quickly are withdrawal requests processed?
Typically processed within the same or next business day.
How long does card withdrawal take?
ATM withdrawals immediate; statement postings may take 1-2 days.
How quickly do bank transfers arrive?
Domestic transfers instant/same day; international 1-3 days.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Yes, withdrawals processed next business day.
Do holidays affect withdrawal speed?
Yes, delays occur during holidays.
Can withdrawal be accelerated for an additional fee?
Priority withdrawal may be offered.
What determines withdrawal processing time?
Compliance checks and banking hours.
Are there notifications about withdrawal status?
Withdrawal status updates provided.
Can a withdrawal request be canceled?
Cancellations possible before processing starts.
How to register with the payment service?
Account registration via online process and branch visits with ID verification.
What data is needed to create an account?
Personal information including national ID, contact details, and proof of address.
Can registration be done without email?
Email is required for communication.
Is phone confirmation required during registration?
Phone verification is standard practice.
Are there age restrictions for registration?
Minimum age is 18 years.
Can a corporate account be created?
Yes, corporate accounts available with separate procedures.
Is it required to provide real data?
Real data required for legal and compliance reasons.
Are there country restrictions for registration?
Typically for Iceland residents; restrictions on others apply.
How long does account activation take?
Activation occurs within hours or a few days post-verification.
What verification levels exist?
Basic and enhanced verification tiers exist.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
Additional financial documents for full verification may be required.
Are digital copies of documents accepted?
Digital document uploads accepted.
How long does the verification procedure take?
Usually completed within 1-3 business days.
Can the service be used without verification?
Limited service for unverified users.
What restrictions apply to unverified users?
Lower limits and fewer services.
Is address confirmation required?
Yes, it is mandatory.
Is a selfie with documents required?
May be required as part of identity verification.
How often do documents need to be updated?
Document review every 1-3 years or as needed.
What encryption technologies does the service use?
Uses TLS/SSL and strong encryption standards.
Is two-factor authentication supported?
Yes, 2FA is supported.
Are there SMS confirmations for operations?
SMS confirmation is used.
Is biometric authentication supported?
Supported via the mobile app.
Is blockchain technology used?
No public use of blockchain.
Is there a multi-level security system?
Multi-layered security systems are in place.
How is user personal data protected?
Complies with GDPR and Icelandic privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
DDoS protection systems employed.
Are regular security audits conducted?
Security audits are regularly performed.
What anti-phishing protection measures are provided?
Anti-phishing tools and education offered.
Is there a suspicious activity detection system?
Fraud detection and monitoring are active.
How does the service combat money laundering?
AML compliance and transaction monitoring in place.
Is there blocking of suspicious accounts?
Suspension of suspicious accounts follows protocols.
What to do when fraud is detected?
Report immediately via customer support.
How to report suspicious activity?
Reports accepted via multiple bank channels.
Is there compensation for damage from fraudsters?
Compensation follows Icelandic banking laws.
What user rights exist for disputed transactions?
Users have statutory dispute resolution rights.
How to dispute account blocking?
Disputes handled via customer service escalation.
Is there insurance against cyber attacks?
Cybersecurity insurance is maintained.
What fees does the service charge for transfers?
Fees vary by transfer type; domestic often low cost.
Are there fees for account funding?
Usually no fees on local deposit funding.
Are fees charged for fund withdrawal?
Fees mainly on international or ATM withdrawals.
Are there fees for currency conversion?
Conversion fees typically 1-2.5%.
Are there fees for account inactivity?
Generally, no inactivity fees.
Are there account maintenance fees?
Fees depend on account agreement.
Are fees charged for operation cancellation?
Possible on international payment cancellations.
Are there fees for expedited operations?
Express service fees may apply.
Are there hidden fees?
Fee structure is transparent.
How are fees calculated for large amounts?
Larger transactions may have tiered or percentage fees.
Are there different tariff plans in the service?
Multiple pricing plans per customer type.
What advantages does VIP status provide?
VIPs receive personalized services and fee benefits.
How to get preferential conditions?
Based on balance, volume and relationship.
Are there free operations per month?
Some accounts permit free monthly transactions.
Are there discounts for active users?
Activity-based fee reductions are offered.
Are there corporate tariffs?
Corporate account fees differ.
Can individual conditions be obtained?
Custom fee agreements possible for select clients.
Do promotional codes work for fee reduction?
No known discounts via promo codes.
Are there cashback programs?
Cashback available on select cards.
Are there discounts for transaction volumes?
Volume discounts available.
Is there an official mobile application?
Yes, the Aur app by Kvika Bank.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Payments, transfers, card management, notifications, loyalty features.
Does functionality differ from the web version?
Mobile app offers mobile-optimized features like biometric login.
Is Touch ID/Face ID supported?
Yes, supported.
Can the application work offline?
Limited offline functionality.
Are there push notifications about operations?
Push notifications supported.
Is dark theme supported?
Dark mode is available.
How often is the mobile application updated?
Regular updates issued multiple times per year.
Are there beta versions of the application?
No public beta program announced.
Is the web interface of the service convenient?
Web platform is user friendly and modern.
Is responsive design supported?
Yes, responsive web design is implemented.
In which languages is the interface available?
Icelandic and English.
Is there a night mode for the website?
Night mode is limited or not offered.
Are hotkeys supported?
Hotkeys are minimal or unavailable.
Can data be exported?
Export of statements in PDF or CSV format supported.
Is there an API for developers?
APIs are available to authorized developers.
Is integration with other services supported?
Third-party integration supported.
How often is the web interface updated?
Updates are periodic.
Are there virtual cards in the service?
Virtual cards offered via Aur app.
Can disposable cards be created?
No public information on disposable cards.
Is multi-currency account functionality supported?
Multi-currency services are available.
Are there investment products?
Comprehensive investment services provided.
Can interest be earned on balance?
Interest on deposit products is available.
Are there credit products?
Credit cards and loans are offered.
Is P2P trading supported?
P2P trading is not a core feature.
Can cryptocurrencies be bought/sold?
No direct cryptocurrency services.
Is there acquiring for business?
Merchant acquiring services are provided.
Are mass payouts supported?
Bulk payment capabilities exist.
Is there a loyalty program in the service?
Loyalty programs with rewards are available.
How are bonus points earned?
Points earned on card use.
Is there cashback for operations?
Cashback on select cards.
Are there referral programs?
No public referral program.
What privileges do VIP clients have?
VIP clients get priority services and fee benefits.
Are there seasonal promotions and offers?
Seasonal promotions occur.
Can premium status be obtained?
Premium accounts exist by invitation or application.
Are there partner discounts?
Discounts via partner merchants.
Are there corporate loyalty programs?
Business loyalty programs are offered.
Does the service allow operations with online casinos?
No public restrictions; subject to regulation.
Are there restrictions on gambling transactions?
Complies with Icelandic and international rules.
Can accounts be blocked for casino play?
Possible if policy violated.
How does the service view gambling?
Neutral, follows laws.
Are there special conditions for gambling?
No known special terms.
Are casino transactions tracked?
Transactions are monitored.
Are there notifications about gambling expenses?
Not specifically offered.
Are there special fees for gambling operations?
Standard fees apply.
Can limits be set on gambling?
Spending controls may be requested.
Is there a self-exclusion function?
No public information.
Can access to gambling sites be restricted?
Not generally provided.
Is gambling expense control supported?
Limited bank-specific tools.
Are there notifications about limit exceedance?
General alerts exist.
Can operations with casinos be blocked?
Yes, via compliance.
Is there gambling expense statistics?
No specific reports.
Is a "cooling-off period" supported?
No public info.
Can help be obtained for gambling addiction?
Users referred to public resources.
Is there partnership with player assistance organizations?
No public partnerships.
How to set up gambling expense notifications?
Not publicly available.
Which online casinos accept this payment method?
Visa and Mastercard linked to Kvika are accepted widely.
Are there exclusive partnerships with specific casinos?
None publicly known.
Do conditions differ when used in different casinos?
Based on casino rules.
Are there special bonuses for using this method in casinos?
No bank-specific bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Deposits supported; withdrawal depends on casino.
Are there geographic restrictions for casino usage?
Regulatory restrictions apply.
How do casino operators typically process transactions from this method?
Via standard card payment networks.
Are there typical processing times when used with casinos?
Deposits are usually instant; withdrawals vary.
Do casinos usually charge additional fees for this method?
Sometimes, fees are casino imposed.
Are there any known compatibility issues with major casino platforms?
No known issues publicly reported.