What is the official website of the payment service?
https://www.meritzsec.co.kr
https://www.meritzsec.co.kr
Contact details are found at the bottom of the homepage and in the "Customer Service" section of the official website.
1588-2800
Most providers offer local toll-free numbers; check the website or call main support for updates.
Technical support is commonly reached via a general service email listed in the “Contact Us” or “Customer Service” section.
Many providers designate specific emails for inquiries such as support, sales, compliance, or media; details are usually given online.
Online chat is typically available via the official website’s “Customer Service” or “Contact Us” section during set business hours.
Most financial service chat support is limited to business hours, but some offer 24/7 assistance for urgent matters or account access issues.
Messenger app support is generally available with many modern payment services; the official website will list supported platforms and contact details.
Working hours typically match business days, often Monday to Friday, 9:00 to 18:00 local time, excluding major national holidays.
Support on weekends and holidays is usually limited or unavailable except for emergency cases; refer to official schedules for details.
Many providers maintain regional offices or consultation centers; addresses and hours are published on the official website.
Physical offices are usually located in Seoul, South Korea, and potentially other major cities; consult the website for addresses.
Personal meetings can usually be scheduled by contacting customer service to arrange appointments at available branches.
Some providers have international representatives or partner offices; information is typically disclosed under “About Us” or “Global Network” sections.
Support is typically available in Korean and sometimes in English for international or non-Korean clients.
Average response times range from immediate for calls and chat, to 1–2 business days for email inquiries, with priority for urgent issues.
VIP clients usually receive priority support with dedicated account managers, expedited services, and exclusive channels for quicker response.
Most services allow callback requests through forms or phone menus, with scheduling based on client preference and staff availability.
Meritz Securities was founded in January 2000.
Meritz Financial Group is the parent owner; key founders are publicly listed, with ownership details in annual reports.
South Korea
Meritz Securities evolved from its initial brokerage roots to provide full-service financial products, expanding through mergers, technological upgrades, and new business lines since 2000.
Major upgrades and rebranding include mergers with major financial entities, digital platform launches, and business expansion over the last two decades.
Board member lists, including the CEO and key executives, are published in annual financial statements and the “Company Info” section of the website.
Major investors include Meritz Financial Group and institutional shareholders; partners vary and include banks and fintech firms.
Yes, Meritz Securities is publicly listed on the Korea Exchange (KRX).
Market capitalization is available on the KRX site and financial platforms, updated regularly based on trading value.
Meritz Securities owns or partners with affiliated financial companies under Meritz Financial Group, as well as having branches in Korea.
Licenses include securities brokerage, investment banking, and financial advisory, regulated by the Financial Services Commission and KRX.
Primary operations are in South Korea, with registered licenses there; limited international services may exist.
Most legacy securities brokers do not have direct cryptocurrency licenses; any such operations require explicit approval by Korean authorities.
Meritz Securities adheres to strict AML and KYC procedures per Korean law and global financial standards.
Financial institutions commonly obtain security certifications such as ISO/IEC 27001 and regularly update compliance with Korean IT standards.
Security audits are conducted routinely in accordance with regulatory requirements and internal policies, with results submitted to authorities.
Client fund protection generally includes investor protection schemes mandated by Korean law and insurance on segregated customer accounts.
Services follow international risk management and audit standards, such as ISO/IEC 27001, AML/KYC, and relevant local regulations.
Public record checks disclose any past fines, which are typically disclosed in financial statements and regulatory filings.
Reviews are available from Naver, Daum, Trustpilot, Google, and Korean financial discussion forums.
Common complaints include slow account opening, complex verification procedures, transaction delays, and sometimes high fees.
Users most often praise reliability, diverse product offerings, robust security, and responsive customer service.
Most users report timely withdrawals, but occasional delays may occur during peak periods or compliance checks.
Users describe the web and mobile interfaces as modern and functional, with straightforward navigation and clear layouts.
Transaction speed is satisfactory for most, with fast internal transfers and reasonable processing times for external payments.
Many users recommend Meritz Securities, especially for comprehensive financial services and strong safety standards.
Experts view Meritz Securities as stable and well-regulated, with effective risk management and strong performance in core areas.
Meritz Securities has received multiple awards for financial innovation, investor protection, and customer satisfaction within South Korea.
Participation in rankings and industry surveys is common, with performance tracked in local and international analyses.
Positive regulatory reviews are published after regular inspections if the provider meets compliance and service standards.
Partners consider Meritz Securities a reliable, reputable Korean financial institution with a strong local network.
Innovation is recognized in digital product lines, mobile apps, and investment technology, supporting the company's competitive advantage.
Quality assurance often comes from ISO audits, financial excellence awards, and verified service standards certifications.
Participation in major finance and securities industry events is typical, with executives often speaking at local gatherings.
Meritz Securities positions itself as a leading securities broker, focusing on innovation, safety, and comprehensive financial solutions.
South Korean won (KRW) is supported; USD may be available in international investment products.
Most securities brokers do not handle cryptocurrencies directly; only regulated funds may provide indirect exposure if authorized.
There is no known proprietary cryptocurrency or token.
Currency conversion is typically available for international investments, using standard banking procedures and rates.
Exchange rates are sourced from local banks or global financial data providers, updated frequently throughout the trading day.
Rates are updated in real time during market hours to reflect prevailing currency market conditions.
Stablecoin support is not usually offered by traditional securities brokers.
Exotic currencies may be handled for certain international investments or wire services, with restrictions based on bank partners.
Currency services follow Korean and international regulations, sometimes restricting trades in high-risk or sanctioned jurisdictions.
Supported transfer types include internal account funding, withdrawals, wire transfers, and securities settlements.
Peer-to-peer transfers are available between clients for certain products, pending compliance approval.
Transfers to Korean bank accounts are supported; bank cards are typically handled via partner bank arrangements.
Yes, funds can be withdrawn to registered Korean bank accounts and international accounts per approval.
Bill payment is not a primary feature; check for limited biller support via linked services or partner banks.
Recurring payment setup is possible for investment products and regular account funding.
Automatic transfer scheduling is available for recurring investment purchases or account top-ups.
Payment scheduling services are offered for certain types of investments and deposits via the online interface.
Group payments and split transactions are not standard features.
Payment link generation is uncommon for securities services but may be available through partner platforms.
Minimum amounts are set per product, investment type, or account funding method and published in service terms.
Maximum amounts depend on account status, KYC level, and regulatory restrictions.
Daily operation limits are based on account verification and transaction type; thresholds vary by client status.
Monthly and annual limits follow regulatory guidelines and account tier; limits increase for verified or premium users.
Limits can typically be raised by submitting additional documents or applying for higher account status with compliance approval.
Yes, verified users benefit from higher transaction limits and broader access to services.
New accounts face initial lower limits and restricted access until verification and onboarding are completed.
Geographic-specific limits apply in accordance with Korean financial regulations and international compliance.
Temporary blocking can occur due to suspected fraud, compliance checks, or at customer request.
Daily transaction count limits can be set by policy, especially for new or unverified accounts.
Minimum funding depends on the account type and method; these are detailed in the published schedule.
Funding is supported via bank transfers, wire payments, and mobile payment solutions; check the website for specifics.
Funding fees vary by method and intermediary bank; these are disclosed on the fee schedule.
Minimum funding thresholds depend on method and account or product type.
Funds are usually credited within the same business day if received by cut-off time, with delays outside business hours.
Withdrawals are completed via bank transfer requests or internal fund redemptions through the online platform.
Withdrawal fees are set per method, disclosed prior to transaction confirmation, and can vary among banks.
Withdrawals take one to three business days, longer for international or cross-bank transactions.
Limits depend on verification status, transaction type, and regulatory policy; refer to the platform’s terms.
Card funding is not typically offered directly by securities brokers; bank transfer is preferred.
Bank transfers usually process within one business day but may take longer for international transactions.
Cryptocurrency transfers are not supported.
Internal platform transfers are processed instantly or within minutes, pending compliance.
Weekend funding is delayed until the next business day, according to industry norm.
Holiday periods delay funding until the next available business day, affecting both domestic and international transfers.
Express crediting is uncommon; processing depends on standard banking and platform schedules.
Processing speed depends on the payment method, bank schedules, system cut-off times, and regulatory checks.
Funding status notifications are sent via SMS, email, or app push alerts for every completed transaction.
If funding is delayed, contact customer support with payment proof for investigation and possible escalation.
Withdrawals are processed within one to three business days depending on bank and compliance review.
Card withdrawals are not standard for securities brokers; check partner bank timelines if available.
Bank transfers usually arrive within one business day, up to three days for international transactions.
Not supported.
Withdrawals initiated during weekends are processed on the next business day.
Yes, withdrawal speed is affected by national holidays, with processing postponed until banks reopen.
Fast-track withdrawal is rare; expedited processing may be offered for VIP clients via special arrangements.
Withdrawal speed is affected by compliance, transaction type, bank load, and platform system schedules.
Withdrawal status notifications are provided via SMS, email, or app notifications.
Withdrawal requests can typically be canceled before processing by contacting support, subject to platform and regulatory rules.
Registration is done online via the official website, requiring completion of an application and acceptance of terms.
Required data includes full legal name, date of birth, national ID number, contact details, and address.
Most platforms require an email address; some may offer alternate methods utilizing mobile phone verification.
Phone confirmation is standard for registration, enabling security alerts and identity verification.
Minimum legal age is generally 18 years, per Korean financial services regulations.
Corporate accounts can be created with business documentation, company registration, and authorized representative identification.
Real and accurate personal or corporate data is legally required for compliance with regulatory standards and service use.
Service registration is limited to residents and corporate entities of authorized jurisdictions.
Account activation normally takes one to three business days after submitting all required information and documents.
Verification levels include basic, enhanced, and premium, each requiring additional document submission and granting greater access.
Basic verification needs a government-issued ID, proof of address, and contact information confirmation.
Full verification requires additional documents such as bank statements, proof of income, or corporate paperwork for businesses.
Digital document uploads are accepted and reviewed through dedicated secure verification portals.
Verification is typically completed in one to three business days depending on volume and document accuracy.
Non-verified accounts have limited functionality, such as viewing only or capped funding and transfers.
Restrictions include capped transaction limits, inability to withdraw, access to only basic features, and limited investment options.
Address confirmation is standard, requiring a valid proof of residence, utility bill, or government document for verification.
Photo verification with a selfie and ID is commonly requested for enhanced security and identity confirmation.
Documents are updated upon expiry, changes in personal data, or as triggered by regulatory or KYC review.
Encryption standards such as SSL/TLS, AES-256, and secure data transfer protocols are employed industry-wide.
Two-factor authentication is provided for account login and sensitive operations, using SMS, email, or app verification.
SMS confirmations are sent for major account actions and financial transactions, enhancing user security.
Biometric authentication is supported in mobile apps via fingerprint or facial recognition functions.
Blockchain technology is not used in the core service of traditional securities brokers.
Multi-level security includes layered authentication, encryption, user verification, and dedicated fraud monitoring.
Personal data is protected using encryption, restricted access, secure storage, and compliance with privacy regulations.
Cold storage is not relevant unless cryptocurrency services are offered; details would be published if supported.
DDoS mitigation is implemented via network firewalls, traffic monitoring, and emergency response protocols.
Security audits are regularly conducted, both internally and externally, to validate system integrity and regulatory compliance.
Anti-phishing tools include security alerts, education materials, domain verification, and transaction monitoring.
Automated systems monitor user transactions for suspicious patterns using machine learning and regulatory reporting protocols.
AML is enforced by transaction monitoring, risk assessment, reporting, staff training, and regular compliance checks.
Suspicious accounts are proactively blocked and reviewed; clients are notified with instructions for compliance.
If fraud is detected, immediately report to customer support, freeze affected accounts, and follow recovery procedures provided.
Suspicious activity can be reported via support channels, online forms, or direct contact with compliance staff.
Compensation is provided per regulatory frameworks and insurance coverage; eligibility requires verification and documentation.
Users have the right to dispute transactions, submit claims, and escalate issues through regulatory ombudsman if unresolved.
Account blocking disputes are submitted through customer service, with investigation and review per legal and platform rules.
Cyber attack insurance may be held by the institution, with coverage for client losses detailed in annual disclosures.
Transfer fees depend on destination, method, and account status; fee schedules are published in service documents.
Funding fees are assessed per method, with bank wire transfers often charging standard banking rates.
Withdrawal fees vary by method and are revealed when proceeding with the transaction on the platform.
Currency conversion incurs banking and forex spread charges; full details are available in service fee disclosures.
Account inactivity fees are rarely levied, but may apply under special conditions published in the terms.
Account maintenance fees are charged for certain account types, usually premium or inactive accounts.
Cancellation fees may apply for processed transactions depending on type and timing.
Expedited or express service fees can apply for priority handling, published in the platform’s tariff schedule.
Fees and charges are disclosed transparently in the user agreement and public fee schedules.
Large transaction fees are calculated using published tiered tariffs, with proportionally lower rates for high-volume clients.
Various tariff plans exist for individual and corporate users, VIP clients, and by product category.
VIP status offers higher limits, lower fees, priority support, and exclusive access to products or advisory services.
Preferential conditions are accessed by meeting VIP criteria, maintaining high account activity, or negotiating with account managers.
Free transaction quotas are standard for basic services, with limits depending on account type.
Active users may qualify for discounted rates, promotional offers, or fee reductions based on transaction volume.
Corporate tariffs include customized pricing, bulk transaction deals, and dedicated account management.
Custom terms are available for large accounts, VIPs, or corporate clients via negotiation.
Promotional codes periodically offer fee reductions and are distributed during marketing campaigns.
Cashback programs are offered for selected products or transaction types, with details published during promotional periods.
High-volume discounts apply for premium or corporate accounts, as published in tiered fee schedules.
Yes, Meritz Securities offers an official mobile application for trading and account management.
The app is available on Android and iOS platforms.
The app supports trading, account management, transaction history, notifications, and secure authentication.
Some advanced functions may be exclusive to the web, but core trading and account features are identical on both platforms.
Touch ID and Face ID are supported on compatible devices for secure login.
Offline mode is limited; transactions and account updates require internet connectivity.
Push notifications for account activity and transaction status are supported.
Dark mode is available for visual comfort and night-time use.
Updates are released periodically, typically every one to three months or as needed for security and feature upgrades.
Beta programs may be available, with early access offered to select users during major updates.
The web interface is designed for clarity, convenience, and efficiency, with responsive navigation and user-focused layouts.
Responsive web design ensures usability on desktop, tablet, and mobile browsers.
Primary interface language is Korean, with English available for major sections.
Night/dark mode is supported for web interface.
Keyboard shortcuts are supported for trading and navigation, improving efficiency for active users.
Data export for transaction history and trading data is supported in standard formats such as CSV or PDF.
Developer APIs are available for select clients, offering trading, account data integration, and automation.
Integration is offered with authorized financial apps and partner data providers through Open Banking standards.
The web interface is updated regularly, with major patches released quarterly and security updates as required.
Virtual card issuance is not a standard feature for securities brokers but may be offered via bank partners.
Disposable card solutions are typically not available in core platform; refer to bank-linked products if needed.
Multi-currency accounts are offered for eligible international clients and products.
A full range of investment products are available, including stocks, bonds, funds, and derivatives.
Interest accrual is available on certain savings and investment products, with rates published in the product catalogue.
Credit products such as margin trading or credit lines may be available, pending eligibility.
P2P trading is not standard, as regulated exchange trading is preferred; select platforms may offer indirect peer options.
Cryptocurrency purchase is not directly supported; only regulated financial instruments are offered.
Business clients can access merchant services and acquiring via partnership arrangements, subject to eligibility.
Mass payout capability is available for corporate accounts under set conditions.
Loyalty programs are offered, rewarding frequent traders and high-value clients.
Bonus points accrue through completed trades, account activity, and participation in promotional campaigns.
Cashback is provided for select investment transactions and campaigns.
Referral programs reward clients who bring in new users, with bonuses or fee discounts.
Privileges include priority support, exclusive product access, fee discounts, and dedicated account management.
Seasonal promotions and campaigns are run periodically, often advertised on the website and app.
Premium accounts are available for high-value or frequent traders, activated based on account activity.
Partner and merchant discounts are periodically available for eligible clients.
Business accounts benefit from tailored loyalty programs, including volume discounts and exclusive services.
Operations with online casinos are restricted due to Korean law; financial institutions typically block such transactions.
Gambling transaction restrictions are enforced by law; funds to/from gambling sites are monitored and often blocked.
Accounts may be blocked if used for unauthorized gambling transactions or breach of service terms.
Gambling is treated as a high-risk and restricted activity under regulatory and service policies.
Special terms may apply if casino transactions are detected, including enhanced monitoring or limitation of account functions.
Casino-related transactions are monitored and flagged using automated systems for compliance review.
Hiding gambling transactions violates service rules; all financial activity is subject to legal and compliance obligations.
Spending notifications are available unless blocked by compliance; most Korean brokers provide activity alerts.
Special fees are not applicable; gambling transactions are generally denied.
Limits may be imposed automatically; specific gambling controls are not featured due to overall prohibition.
Self-exclusion is rarely present; account closure or blocking may be requested for problem gambling cases.
Access is restricted by default for financial accounts linked to Korean banks and brokers.
Expense control features are not designed for gambling activity due to legal restrictions.
Expense limit notifications are offered, but do not specifically target gambling.
Casino-related operations are automatically blocked if detected per Korean law and company policy.
Gambling statistics are not compiled or supported due to legal restrictions.
Cooling-off periods are not a standard feature but full account suspension is available if requested.
Referral to national support services is available upon request; financial providers do not offer direct counseling.
Partnerships with gambling addiction agencies are not typical; support may be offered indirectly via referral.
Expense notifications can be set in account preferences, but gambling alerts are generally unavailable due to prohibitions.
Online casinos cannot accept this payment method due to Korean financial regulations.
Exclusive partnerships with casinos are prohibited under South Korean law.
Conditions are uniform; gambling transactions are not permitted.
No bonuses are available for casino use.
Deposits and withdrawals relating to casinos are blocked.
Casino transactions are universally restricted in Korea; the method cannot be used for gambling.
Casino operators cannot process transactions from Korean securities brokers due to legal prohibitions.
Casino transactions are not processed or supported.
No fees are charged as these transactions are blocked by law.
The method is incompatible with major casino platforms for Korean users due to government regulation.