What is the official website of the payment service?
https://www.nhqv.com
https://www.nhqv.com
Customer support contact information is available on the official website's “Contact Us” or “Customer Center” page.
+82-2-3774-5000
No verified toll-free number is published; most support numbers are standard landlines with usual calling charges.
There is no public technical support email; industry standard offers a dedicated tech support email via website contact form or helpdesk.
Payment services often provide distinct emails for general, technical, compliance, and partnership queries on their website.
Online chat is commonly found via the service's main website, often in the customer center or support section.
Most payment service chat support operates during business hours, with some offering limited automated support after hours.
Industry providers increasingly offer support via messengers, but channel info is typically published on their customer support page.
Customer support operates Monday to Friday, 9:00AM to 6:00PM KST; after-hours queries may be handled the next business day.
Most payment services do not offer live support on weekends or Korean national holidays, restricting availability to business days.
Payment service providers typically operate from one main headquarters, with possible branch offices for customer visits.
NH Investment & Securities' headquarters is at 11, Eulji-ro, Jung-gu, Seoul, South Korea.
Personal meetings can be scheduled by contacting support or through the company website; confirmation required in advance.
Most major payment services maintain limited international offices, usually in financial hubs; details are on the website if available.
Korean is the main support language; English support is typically available for international and non-Korean clients.
Email support may respond within 1-2 business days; hotline and chat queries are generally addressed within a few minutes to an hour.
VIP or priority support is provided for premium clients, offering expedited response times and dedicated managers.
Most services offer callback options via online forms or customer center requests; responses depend on business hours.
NH Investment & Securities was established in 1969.
NH Investment & Securities is owned by NongHyup Financial Group (NHFG) and is not credited to a single founder.
South Korea
Founded in 1969, NH Investment & Securities rapidly expanded, merged with Woori Investment & Securities in 2014, and diversified financial solutions.
The company merged and rebranded after becoming part of NHFG, particularly after the 2014 merger with Woori Investment & Securities.
Board includes CEO Jeong Young-Chae and senior executives; full details are published annually on the official website.
NHFG is the main stakeholder; the company collaborates with Korean banks, card networks, and financial institutions.
NH Investment & Securities is publicly listed on the Korea Exchange (KRX).
Market capitalization varies; in August 2025, estimated at approximately ₩6 trillion.
Subsidiaries include NHIS Singapore, NHIS Hong Kong, NHIS Indonesia, plus multiple domestic branches.
Licensed by the Financial Services Commission (FSC) of Korea; holds securities, investment, and payment service licenses.
Official operations are in South Korea, with limited activities and offices in Hong Kong, Singapore, and Indonesia.
No verified information on cryptocurrency-specific licenses, but industry norms require such licensing for crypto activities.
Yes, adheres to Korean AML and KYC regulations to ensure secure, compliant financial transactions.
Payment services hold security certifications such as ISO 27001; PCI DSS applies when handling card payments.
Regular security audits are conducted internally and externally to comply with financial and regulatory standards.
Client fund protection insurance is standard in Korean financial services to safeguard customer assets.
Complies with ISO 27001, AML/KYC, and other key financial industry international standards.
No major regulatory fines or violations have been publicly disclosed.
Real reviews can be found on Korean financial forums, Naver, Google Reviews, and financial app stores.
Common complaints include occasional delays in transactions, limited English support, and complex interface navigation.
Users praise reliability, fast transactions, strong security, and extensive branch coverage.
Some user reviews mention bank withdrawal delays during peak times or on holidays, a standard industry issue.
Most users find the platform reliable, though some comment on outdated design and less intuitive navigation for non-Korean speakers.
Transaction speed for domestic transfers is generally rated as fast and reliable, meeting industry expectations.
NH Investment & Securities is widely recommended by Korean users and financial advisors for reliable, secure payment and investment services.
Experts cite strong regulatory compliance, robust infrastructure, and trusted brand reputation in reliability assessments.
NH Investment & Securities holds Korean industry awards for service excellence and financial innovation.
Regularly ranked among top Korean securities and payment services in local financial publications.
Financial regulators publicly recognize NH Investment & Securities for compliance and consumer protection.
Business partners rate the company highly for transparency, reliability, and technical capability.
NH Investment & Securities is acknowledged for innovative payment and securities solutions in Korean financial press and industry events.
The company holds quality certifications such as ISO 9001 and other service standards.
NH Investment & Securities frequently participates in finance and technology conferences in Asia.
Positions as a leading Korean securities and integrated payment provider focused on innovative digital finance.
Major supported currencies include South Korean won (KRW), US dollar (USD), and other select currencies for overseas branches.
No publicly confirmed support for cryptocurrencies; industry norms support BTC, ETH, and stablecoins where licensed.
No proprietary cryptocurrency or token has been disclosed.
Currency conversion is available for supported fiat currencies, subject to regulatory approval and current exchange rates.
Conversion rates typically follow central bank rates plus a service margin, updated daily or in real time for international transfers.
Exchange rates update at least daily; for digital services, they may update several times per day or in real time.
No confirmed support for stablecoins, but some Korean payment services accommodate them in international branches when permitted.
Exotic currencies are handled on a limited basis, subject to compliance, and generally only at select international offices.
Currency restrictions depend on local regulations and international sanctions, with limits set per territory.
Supports domestic and international wire transfers, account transfers, bill payments, and securities trading.
Peer-to-peer transfers within platform are typically supported, especially for account holders.
Transfers to bank cards may be supported depending on bank partnerships, compliance requirements, and international branches.
Yes, direct bank account transfers are a core functionality, requiring recipient account verification.
Bill payment services are offered for Korean utilities and supported payees via online and mobile platforms.
Recurring payment options are available for regular bills, subscriptions, or scheduled investment contributions.
Providers offer automatic transfer scheduling via digital banking, mobile, and online portals.
Payment scheduling for future-dated transactions is standard in digital platforms.
Group payment or bill-splitting technology is increasingly available in modern financial apps.
Payment link generation for remote or invoice payments is growing; detailed processes are usually provided in user guides.
Minimum transaction limits vary by type; typically around KRW1,000 for domestic transfers.
Maximum transfer limits depend on verification, type of transfer, and compliance, ranging from KRW10 million to KRW100 million for individuals.
Daily transaction limits are set by account verification level and regulatory requirements.
Monthly and annual limits depend on user profile, verification level, and regulatory changes.
Requesting a limit increase requires identity and financial verification, with documentation submitted via customer center.
Verified users benefit from higher limits for transfers, payments, and investment services.
New accounts are subject to lower initial limits, increased following completion of verification.
Transaction limits vary per country due to local regulation and risk assessment.
Accounts may be temporarily blocked for suspicious activity, regulatory review, or compliance issues.
Service providers set daily limits on number of transactions to ensure security and compliance.
Minimum funding amounts depend on method; typically KRW10,000 or international equivalent for online deposits.
Funding options include bank transfer, card payments, cash deposits at branches, and partnered payment processors.
Card and non-bank deposits may incur a nominal fee; bank transfers commonly have no fee or are very low.
Minimums are set per deposit method, usually published in the service terms or funding page.
Funds from domestic bank transfers are credited instantly or within minutes; international transfers may take hours.
Withdrawals can be processed via bank transfers, branch pickup, or card-linked withdrawal depending on setup.
Withdrawal fees depend on destination, method, and currency; typically a fixed fee or percentage applies.
Withdrawals by domestic transfer are generally completed within hours; international may take up to 3 business days.
Withdrawal limits vary based on user verification, method, and regulatory guidelines.
Card funding credits usually appear instantly or within several minutes.
Bank transfers within Korea are completed within minutes; international transfers range from same-day to three days.
Cryptocurrency transfers typically complete within an hour, depending on network congestion.
Peer transfers within platform are processed instantly or within a few minutes.
Weekend funding via traditional bank transfer may delay processing until next business day; instant methods may proceed.
National and bank holidays typically delay processing until business hours resume.
Expedited funding credit is available for a fee via premium services or urgent transfer.
Funding speed is influenced by deposit method, verification status, banking hours, and compliance checks.
Notifications are sent via SMS, email, mobile app, and online dashboard to update deposit status.
If funding is delayed, contact customer support with transaction details for escalation and investigation.
Standard withdrawal requests are processed within 1-3 business hours during business days.
Card withdrawals, if supported, typically process instantly to a few minutes during banking hours.
Domestic Korean bank transfers arrive within minutes; international transfers may take 1-3 business days.
Cryptocurrency withdrawals usually clear within minutes but can take longer if there is blockchain congestion.
Withdrawals initiated on weekends may not process until the next business day due to banking hour limitations.
Withdrawal processing is delayed on Korean national holidays until regular banking resumes.
Express withdrawal may be available for a fee, with expedited processing during business hours.
Withdrawal speed is affected by method, amount, banking hours, user verification, and regulatory factors.
Withdrawal status notifications are sent via app, SMS, or email as soon as the transaction is processed.
Withdrawal requests can sometimes be canceled if not yet processed; contact support promptly to initiate cancellation.
Registration is completed via the official website or mobile app by submitting personal and financial details.
Required data includes full name, address, date of birth, phone number, email, and government-issued ID information.
Email is required for most payment services; registration without email may be available only for basic in-person accounts.
Phone verification is generally mandatory for security and compliance during account registration.
Minimum age for registration is usually 18, per Korean financial regulations.
Payment services offer corporate account registration with company data, documents, and authorized representative information.
Real personal and business data is required for compliance, AML, and KYC purposes.
Registration is generally limited to Korean residents and select overseas jurisdictions served by branches.
Account activation typically takes from a few minutes to one business day, depending on verification speed.
Multiple verification tiers exist, from basic (identity only) to advanced (address, financial status, documentation).
Basic verification requires government-issued ID, proof of address, and, for businesses, company registration certificate.
Full verification involves uploading government-issued ID, proof of residence, and possibly income or business documents.
Digital copies are accepted, provided documents meet clarity and authenticity standards.
Verification can take a few minutes to several business days, depending on volume and document accuracy.
Usage is restricted for unverified users; only basic functions may be available until full verification.
Unverified users have reduced limits, restricted transfers, and limited access to advanced products.
Address confirmation is required for full feature access and higher transaction limits.
Some verification processes require a selfie with the document to confirm identity.
Documents need refreshing upon expiration, invalidation, or as required by regulatory changes.
Industry standard is TLS/SSL encryption, secure hashing, and advanced security protocols.
Two-factor authentication is available for login and transaction authorization, via app, SMS, or email.
SMS confirmations are supported for key transaction approvals and security checks.
Mobile apps often support biometric login using fingerprint (Touch ID) or facial recognition (Face ID).
No public blockchain implementation, but some payment services are exploring blockchain for settlement and security functions.
Multi-level security is deployed incorporating authentication, fraud prevention, and transaction encryption layers.
Protection conforms to Korean privacy laws, with robust encryption, restricted access, and periodic audits.
If cryptocurrency is supported, cold storage is standard for securing client assets.
Network infrastructure includes DDoS mitigation as a security standard.
Regular security audits are performed internally and by third-party specialists each year.
Anti-phishing training, warnings, secure email verification, and protected login procedures are standard.
Automated systems monitor for fraud, suspicious transactions, and policy violations 24/7.
Policy includes AML checks at account opening, ongoing monitoring, and suspicious activity reports.
Suspicious accounts are promptly blocked pending investigation and regulatory reporting.
Contact customer support immediately to freeze account and initiate investigation and remediation.
Report via online form, email, phone, or in person; explicit instructions provided on company website.
Compensation policies follow Korean financial law, subject to investigation outcome and proof of fraud.
Users have rights to file disputes, request investigation, and access resolution channels per service policy.
Contact customer support to initiate review, provide documentation, and appeal blocking decisions.
Cyber security insurance is held by major payment services, providing coverage for certain incidents.
Fees vary by transaction type, amount, and currency; exact rates are published in the tariff section online.
Account funding via card or third-party networks may incur a fee; bank transfers are usually free or low cost.
Withdrawal fees depend on method and destination; details are disclosed before completion.
Currency conversion involves a service spread or disclosed percentage fee.
Industry-standard inactivity fee applies after prolonged account dormancy, subject to notice.
Maintenance fees are rare and typically applicable to certain business or international accounts.
Transaction cancellation may incur a small fee, particularly once the process is underway.
Express services charge a premium fee for faster processing.
All fees are disclosed transparently in the schedule of fees section.
Large-amount transfers incur proportionate or tiered fees; consult fee schedule for details.
Tariff plans include basic, premium, VIP, and corporate accounts with varying rates and privileges.
VIPs receive higher limits, priority service, lower fees, and access to exclusive financial products.
Submit a request via customer support, meet minimum transaction/investment thresholds, or negotiate business service terms.
Limited free transactions are usually included as part of personal account packages.
Active users may earn loyalty discounts or lower fees based on monthly transaction volume.
Corporate account tariffs provide specialized rates, higher limits, and business management tools.
Individual terms are negotiated based on user profile, activity, and relationship; initiate via customer support.
Promotional codes periodically offer fee discounts; codes may be distributed online or via email.
Cashback on key operations, such as bill payments or card transactions, is standard for retail clients.
Users with high transaction volumes may qualify for bulk transaction discounts or lower rates.
Yes, NH Investment & Securities offers an official mobile app for payments and financial services.
The mobile application is available for iOS (App Store), Android (Google Play), and Galaxy Store.
Mobile app includes transfers, account management, investment, customer support, notifications, and bill payment.
Mobile app contains most functions, with some advanced services requiring desktop login.
Biometric login features like Touch ID and Face ID are supported for app security.
Offline access is limited; core functions require network connectivity.
Push notifications are enabled for transaction alerts, funding, withdrawals, and important service updates.
Dark mode is supported in the mobile application.
Updates are released monthly or as necessary for new features and security patches.
Paid and VIP clients may access beta versions for early feature testing, subject to invitation.
Most users find the web interface robust, but some report challenges with navigation and English translation.
The web interface is mobile-friendly and supports responsive design for access via multiple devices.
Korean is primary; English language support is available for international clients.
Night/dark mode is available for the desktop web platform.
Web hotkeys for navigation and frequent actions are increasingly incorporated in platform design.
Transaction and account data can be exported in CSV, PDF, or Excel formats.
Official APIs are available for integrated partners, fintech companies, and corporate clients.
Integrates with banking apps, tax platforms, and business solutions via API and partner networks.
The web platform is updated quarterly or as needed for features and compliance requirements.
Virtual card issuance for online payments is increasingly provided by partnered institutions.
Disposable card functionality may be available for online or temporary use if supported by partnered banks.
Multi-currency accounts are offered for select international clients and business partners.
NH Investment & Securities specializes in investment products such as stocks, bonds, funds, and derivatives.
Interest accrual is possible on certain balance types, subject to account terms and regulations.
The company offers credit products including margin loans, lines of credit, and investment financing.
Peer-to-peer trading for securities, funds, and assets is offered via platform marketplace where permitted.
The platform does not currently offer direct cryptocurrency buying/selling; consult for approved facilities.
Payment acquiring for merchants is available via partnership; terms are published on business services page.
Bulk payment capability is standard for business and payroll clients.
Loyalty programs exist for frequent users and corporate clients, offering points, cashback, and services.
Points are accumulated through transaction activity, bill payments, investments, and special partner campaigns.
Cashback is available for select payments, purchases, and promotional transactions.
Referral bonuses reward users for bringing new clients, often with points or fee discounts.
VIPs gain access to higher limits, priority support, exclusive investment products, and specialized account managers.
Frequent seasonal and special promotions are offered, including campaigns for holidays and financial events.
Premium or VIP status can be requested or automatically granted based on activity and relationship.
Partner merchant discounts are provided for select payments, investments, and service bundles.
Tailored loyalty and reward programs for business clients with points, fee discounts, and management tools.
Online casino payments are typically restricted due to Korean regulations.
Gambling-related transfers are either blocked or subject to manual review as per local compliance.
Accounts participating in illegal gambling may be blocked pending investigation or regulatory report.
Gambling transactions are discouraged and strictly monitored in compliance with Korean law.
Gambling-related payments may require additional compliance and reporting.
All casino and gambling transactions are tracked and flagged for review.
Transaction transparency is required; hiding gambling activity is prohibited.
Users receive notifications for flagged gambling payments and related spending.
Special fees may apply to gambling transactions due to higher risk and compliance costs.
Spending limits can be configured for gambling expenses to prevent overuse.
Self-exclusion tools are provided to block gambling payments for problem gamblers.
Access can be restricted upon user request or regulatory directive.
Tools for monitoring and restricting gambling payments are available in most platforms.
Alerts are sent if gambling or spending limits are exceeded during account activity.
Blocking functionality is enabled for casino and gambling operator payments.
Reports and analytics on gambling payments and spending are available to users and compliance teams.
Cooling-off features allow users to temporarily block gambling operations after heavy spending.
Help resources and referral to problem gambling organizations are available via customer support.
Payment services increasingly partner with responsible gambling organizations for client referrals.
Set alerts via account settings, spending limit configuration, or customer support request.
Specific casino merchant acceptance is unpublished; most Korean payment providers restrict casino transactions.
No public exclusive partnerships with casino operators.
Conditions may vary by casino based on legal jurisdiction and compliance requirements.
No published bonuses for casino payments due to regulatory stance.
Deposits and withdrawals with online casinos are limited or prohibited by law.
Korean law prohibits most online gambling transactions; users abroad must comply with local regulations.
Casino operators process payment service transactions via card, bank transfer, or third-party processors, subject to compliance.
Processing times for casino payments follow general transfer timeframes unless obstructed by compliance review.
Additional casino-imposed fees depend on operator policy and payment type.
Compatibility may be limited due to regulatory restrictions and processor acceptance.